AGS Movers Reviews 316

What a shit show, expensive shit service. They don't tell you all the extra charges you incur. The communication is shocking, they tell you your goods will leave within a month, then it's two months, then they call and demand the paperwork to be done today or you will incur storage charges. Do not use these con artists. Worst experience I've ever had. Yes I have replied to numerous emails I have also sent pictures of all the damaged boxes. This company obviously doesn't give a shit about your Items and then lies on here to make themselves feel better. They just want this post removed, find a company with good reviews not this useless, lying, careless shitshow

The excellent communication starting from the initial inquiry, the friendly and efficient packing team, the continous updates during shipping, transit and customs clearance up until the punctual and fast delivery and unboxing of our personal items. What a wonderful experience.All our personal belongings that was Internationally transported arrived safely.No damages and no items missing.We will use AGS Global Solutions for our next move as well.Thank you very much to all @ AGS Global Solutions.

The relocation from this company in Canada Brytor, and in Spain AGS ( giving names with the people I worked with Chandra with ims brytor
and sebastian.alvarado with ags-globalsolutions) was the worst experience of my life. I am not sure and still thinking that this is was a SCAM. I was misguided on many occasions and documents, so I was told, to customs in Spain were submitted by Chandra without my consent. She even estimated the value of my shipment and submitted it on my behave without my consent. The last document being Dirigido al actuario de la Aduanav (Addressed to the Customs Actuary) was delayed by a month due to me receiving the wrong information from Sebastian Alvarado and him being on holiday. There was no one to assist me, finally a family friend a layer formatted the document and it was accepted. I asked on many occasions if I should involve a lawyer in. the process, but was not never given a definite answer.

There are many other details about my move such as in case of delay, the storage would be only 100 Euro a month (and I have emails from Chandra on this) at the end, I ended up spending 7500 Euro just to have my personal belongings and my car released. Since my items were already in storage for 2+ months, I had to pay import taxes in Spain on my car which could have been avoided if everything had been done on time.

I have many other issues with both people I worked with on my relocation, if you have any questions, you can contact me directly via DM. I would suggest avoiding both companies and both of these individuals, (Chandra and Sebastian Alvarado) if you are thinking of relocating to Europe. I should have taken the reviews of both companies seriously but I was driven by the relocation price. Their rating is very low and please take them seriously, because they are real. I won't say anymore as I will be taking these companies and individuals to court as soon as I am back in Canada.

Do your research and IGNORE AGS and ims.brytor.ca in your relocation selection.

Thanks for listening.

everything went wrong.
-last minute 25% increase of the agreed freight charge, with zero supportings being provided
-unprofessional packing by outsourced staffs not employed by ags who did not protect the wooden floor and scratched it deeply in several instances
-the 40" container AGS used was so rusty that it pierced and took sea water, resulting in a 22,000 USD damages on the transported furniture, antiques and paintings.
- the scheduled shipment was delayed for over 3 weeks after the removal from our flat, as ags resolved unilateraly to a last minute change of sea route: instead of the agreed direct hk-to-europe route with the reputed cga/cgm carrier, the container has been first shipped from hk to china !! (a country not authorised by customer),where it remained at quay for over 15 days whilst ags downgraded the china-to-europe carrier by eventually using the cheaper carrier Cosco.
-ags provided zero bar coding, and zero IT follow-up online, contrarily to what they promise on their website.
-absolutely outrageous follow-up of claims by the ags hk's ceo and manager-in-charge, not to mention the hopeless "ags global complaint office" which did absolutely nothing to soften the complaints or explain the extra charges.
Conclusion : we have moved over 25 times and, undoubtedly, this time, moving with AGS was definitely the WORST moving experience ever : shame on AGS for their expensive, abominable and unexcusably botched removal services.

Very unprofessional, unkind, unreliable with a sorry excuse for management and customer service.
When we moved AGS Meyer was hired to unload our stuff from the container into our new home. Apparently, they hire what they call 'day workers', which is fine. But they don't reference check these boys, which turn out to be scum youth from the streets 99% of the time. So what happened is they stole cash from my wallet whilst unloading. We immediately called the management, because stealing is blatantly unacceptable. Sadly, management didn't believe us and were very condescending, claiming 'it must have fallen out' and other lame excuses. Anything but an apology or accountability. We even called the police, but they couldn't do anything for us. It's just sad really, you pay a load of money for their services, and in return you get thieves, worthless management, and shitty customer service. It's not even about the money, just a plain 'sorry for the inconvenience' would have sufficed, but they are too full of themselves. Do yourself a favour and never work with them, they're not worth the headache.

Their service has been simply amaizing. They did support me with high professionalism since the start of the process and the crew that took care of my goods was simply great. They managed the packing and move with high efficiency. Really a great positive experience! Well done AGS 360!!!

I contacted a man, supposedly named Carl Adolf and he told me that his sister was giving away her late husband's piano, he gave me his email and I contacted the lady, supposedly called Sherry Sandals. She told me about the sentimental value of the piano and offered to give it to me. For that, he sent me a reference number and an email so that I could write to the supposed company that had the piano (AGS MOVERS). I contacted the company, they confirmed that the piano was in my name, they gave me a quote, I paid it and they sent me a receipt. Everything was clear but then the irregularities began. First they told me that my piano is ready to be delivered but that I had to pay insurance. It bothered me because, although I understand that the instruments must be insured, it did not seem right to me that they would ask me that way, on the same day that they were going to deliver the piano to me. I told them that I did not have the money they requested and they offered me a discount. They rushed me to pay it with the promise that they would do everything possible to get the piano to me the same day. That never happened and they promised me it would arrive the next day. Then they told me that the insurance company had not been able to process the payment in a timely manner and that is why the delivery had been delayed. Finally we agreed that the piano would be delivered at 2:00 p.m. on Saturday, February 1st. An hour before the delivery they told me that the insurance would not agree to bring me the piano until the entire money was paid and they again rushed me to pay it with the promise of delivering it on the same day and with the promise that I would receive a 100% refund. of the insurance paid. I made the deposit again and the same thing happened again. They never responded to my message again. They kept my money and never responded to my emails.

AGS Movers are ABSOLUTELY efficient, professional and friendly. They just helped my family relocate from Muscat/Oman to Edinburgh/Scotland and all the team from the manager who provided sound advice to the packers who were very careful and attentive have been hundred percent stars. I HIGHLY RECOMMEND AGS to anyone who wants the relocation to go smoothly. Thanks a million guys.

Very unprofessional… they left my container for 2 weeks in Gdynia without any explanation. Plus, after 12 weeks, I still haven’t received my personal belongings (3 WEEK DELAY). One of the most expensive moving companies in Warsaw. Doesn’t even deserve one star. I am sure you can find better moving companies than this one. Overall extremely bad experience.

I contracted with AGS Meyer Global Solutions in St. Maarten in August of 2023 to pack, store and then transport my household goods from my apartment in St. Maarten to my new home in St. Croix. I paid the invoice, including full insurance on the shipment, when the good were packed in October. The goods were delivered on the agreed date in May of 2024, but with several items destroyed during shipping or missing. I submitted a completed insurance claim form with photos of the damage to AGS Meyer a few days after receiving shipment. AGS Meyer notified me in June that a missing item was found in their warehouse in St. Maarten and would be shipped to me in St. Croix at my convenience. That is the last I have heard from them. They no longer respond to my emails regarding the insurance claim or delivery of the found item.

January 8, 2025
I received a response from AGS Movers requesting more information, which I supplied.

I am deeply disappointed with my experience with AGS and their U.S. partner, Globallog LLC. Despite paying over $6,000 upfront for what was advertised as a seamless "door-to-door" delivery service from London to Washington, D.C., my household goods were held for over four months with missing boxes and damaged goods when delivered in November. To make matters worse, I was unexpectedly charged an additional $1,200 for "port congestion, storage, customs exam, elevator, and long access fees," raising my relocation costs significantly.

These extra charges were incurred entirely due to delays and poor communications with their partners on their part as AGS in London failed to transfer my US diplomatic visa information to their local partners at Globallog LLC, as confirmed by their representative, Rachel Reed. Alarmingly, Globallog LLC claims they are not AGS partners and have no contractual relationship with them. This disconnect has created significant confusion and made it nearly impossible to hold either company accountable.

Despite my repeated email follow-ups, paying all fees (including the unexpected $1,200 upfront), and making every effort to resolve the situation, I still had no clarity on when my goods will be delivered. When the delivery was done, four of my boxes have gone missing (which they managed to locate in NY port and delivered 2 weeks after the first delivery), several items were delivered damaged, and my claims with their insurance have gone unanswered now. The lack of transparency, poor communication, and total absence of accountability from both AGS London (notably Ben Barclays and Ed Gilbert) and Globallog LLC have made this an incredibly stressful and frustrating ordeal.

In stark contrast to this debacle, my prior experience with the AGS team in Manila was professional and responsive. Unfortunately, the UK and U.S. teams have been completely unreliable, failing to meet even the most basic expectations for customer service.

Their prolonged silence, repeated delays, and outright lack of responsibility are absolutely unacceptable. AGS’s failure to deliver on their promises is not only disappointing but deeply unprofessional.

I have recently made use of AGS's services and I am extremely satisfied. From start to finish, the service I received was impeccable. Always quick to respond to any queries that I had, I found AGS to be very reliable, and essentially living up to their excellent reputation. It was not my first time entrusting AGS with one of my moves, and it certainly won't be the last. Keep up the good work, and thank you.

A painful and unpleasant moving experience with AGS.

On packing day, AGS tried to increase the shipping fee by 25%, as they had apparently misquoted having had unlimited access to the property to provide a quote. As we had already left the country, this caused a huge amount of unnecessary stress and anxiety.

Having organised the move with plenty of lead time, with a delivery date clearly specified, the shipment arrived nearly two months late. Customer services took no accountability or ownership of the delay but rather blamed the shipper and offered no compensation, despite the cost to us of buying essential items to cover the delay time.

I would discourage anyone from using AGS as they only added to the stress of moving, they continue to refuse ownership or accountability of this poor moving experience.

The easiness with which AGS staff handled my request finding a solution for a part-move - surprised me once again after several moves i entrusted AGS for. First time in 2001!

Unfortunately, we have a very bad experience with AGS. We arranged an overseas move, and already in Gemany the process was more than sluggish. I suspect we are a small, unimportant customer, But being made to feel this way is not pleasant. Calls were not answered, our contact person was never really available and rather seemed annoyed by us. The container was supposedly "sent off" in early August. When we asked in October (after receiving no updates at all) when we would receive the shipping information, we were told that the container had not actually been sent yet. The reason given was that the Suez Canal was not passable. We completely understand this, but we would have appreciated to receive this information proactively rather than only receiving (delayed) responses when we inquired. The container has now been en route for 5 month. Interestingly, containers from colleagues who shipped with other providers at the same time, and who also couln't pass through the Suez Canal, have already arrived. Our container still has not arrived (but the invoice from AGS has already arrived...). Currently, it is in Saudi ARabia, and the ship that is supposed to pick it up is far from the container - but also now: no information coming from AGS. Therefore, unfortunately after our still ongoing bad experience, we cannot recommend AGS for moves from Germany to East Africa.

I've contacted them via their website 3 times and via 2 of their emails twice over the past 6 months and never got a single reply, not even dared to say they can't support my case. Not sure what happened as I've used their services in the past and I was quite satisfied.

Shipping a vintage car is never easy. Dealing with (any) Customs and Excise team is never easy.
Whilst I wish it had been a quicker process - that was unrealistic. And - I note with a smile - I changed my mind on how I imported the car (!!!). The car is "free" from bond - and on its way to a new European life. THANK YOU TEAM.

I also collected 2 van loads of a completely dismantled (by me) 1955 Land Rover. (I'm originally from Solihull ....). The team who helped me load up both times - once after hours - were excellent. Again - thanks Guys.

So I must thank the AGS team. Highly recommended.

I had a very good experience with AGS Warsaw to ship my belongings to Australia. All questions were answered promptly, quotes were prepared thoroughly. The packing and handling was done very professionally with quality packaging. All my goods arrived at home on time and in perfect conditions. All the way well communicated. I highly recommend AGS Warsaw service and big thank you to Witold.

This company quoted me in March of 2023, then took my shipment from my place in June. They sent me an invoice that same month, but for the March quote. They didn't bother to see if shipping rates had changed. I also paid for extra storage and was not charged taxes. I had to pay an extra month of storage and was charged the insane rate of 25% when I had not been charged this before. They also claimed the air freight rates had changed since they quoted me in MARCH when they were sending my stuff in October 2024. Well, DUH! Why hadn't you charged me for June rates? You had my stuff, knew the weight and volume, and then didn't charge me accurately. When I complained about all of this, they just said sorry you're not happy with the service. Why don't you assume the costs since this is your mistake? I still haven't even gotten my things and have no idea if I will ever see my stuff as now they are holding my shipment hostage until I pay them more money. A joke of a company, highly DO NOT recommend.

Don't give this company your money. They are a total SCAM. They took my money and never delivered the goods. Now they are asking for more money (a significant amount of money!!) as "insurance" until they deliver my items.