Ahs Aero Reviews 6

If I could give zero stars, I would. My experience with AHS Düsseldorf has been absolutely devastating.

I lost my hand luggage on board Eurowings flight EW9897 from Casablanca to Düsseldorf on 01.09.2025. The luggage was left in the overhead bin and contained valuable personal items. I reported the loss immediately and contacted AHS several times, both by email and in person at the airport. I also went to the Eurowings counter and the Düsseldorf Lost & Found.

Despite all of this effort, I received nothing but a generic copy-paste reply from AHS telling me to “register on another website” and to wait up to four weeks. No real investigation, no accountability, no empathy. I was treated as if my problem simply did not matter.

This is completely unacceptable for a company handling passenger property. Lost items deserve immediate action and communication, not bureaucratic delays and dismissive responses. The lack of professionalism and care shown here is shocking.

To any traveler: if your luggage goes missing at Düsseldorf and ends up in AHS’s hands, prepare yourself for frustration, delays, and zero helpfulness. AHS is the worst possible partner an airline could rely on.

As a frequent flyer with Eurowings, I regret to report yet another disappointing experience with the handling services provided by AHS at Köln Bonn Airport. While I have encountered poor service in the past, the events surrounding flight EW468 to London Heathrow on December 8, 2024, were particularly frustrating and prompted me to proceed with this review.

I had booked priority boarding (Group 1) and arrived at the designated waiting area nearly two hours before departure, having already cleared both security and passport control. However, approximately 20 minutes before the flight’s departure, two AHS employees appeared and instructed all passengers to vacate the waiting area immediately for an additional document check at a neighboring gate. No explanation was provided for this inconvenience. Passengers, including those with priority boarding, found themselves displaced to the back of the line, understandably leading to confusion and frustration.

After waiting another 20 minutes between two gates with no clear communication, a different employee began checking documents at another gate. However, there was no effort to organize passengers into a single, clear queue, resulting in chaos. Elderly passengers and others who had been waiting were left standing unnecessarily, as no one was allowed to remain in the designated waiting area. To make matters worse, the primary AHS employee removed his badge, making himself unidentifiable as passengers attempted to ask questions. Eventually, we were informed that the original gate’s computer was malfunctioning. When I asked why the gate itself hadn’t been changed in such an event or why additional document checks were necessary despite having already cleared passport control, no answers were provided.

The situation further deteriorated when passengers who had already had their documents checked were abruptly pushed back to the gate area by the same employee. He then called in a police officer, seemingly to assert authority, even though no passengers were behaving aggressively. Interestingly, when boarding finally began, the computers at the original gate appeared to be working perfectly, with no visible repairs having been made. Boarding was chaotic, group-specific check-ins were disregarded, and many passengers boarded without undergoing the additional document check, rendering the entire process pointless.

Once onboard, I discovered that my seat (7C) had been double-booked. Upon raising this with the cabin crew, the flight attendant acknowledged the error and asked one of us to move to an empty seat in the back, where overhead luggage compartments were already full. This was despite several empty seats in the front, which were reserved for “first class.” Considering this was a one-hour flight with no discernible difference between service classes, this rigid policy felt unnecessary and inconsiderate given the earlier disruptions.

Adding to the confusion, the pilot later apologized—not for the boarding chaos—but for an alleged plane change due to an air strike. However, this explanation made no sense, as the aircraft ultimately used (D-AEWP) had been allocated to the flight well in advance, as confirmed by flight tracking data.

Overall, this experience reflects poorly on the service quality at Köln Bonn Airport and undermines the trust passengers place in Eurowings and its handling partner, AHS. I sincerely hope this feedback prompts a thorough review of handling procedures and policies to ensure a smoother and more respectful experience for passengers in the future.