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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the quality of the products, with many describing them as superb, long-lasting, and comfortable. They often receive compliments on their purchases and find the activewear to be both stylish and well-fitting, particularly the seamless leggings. The ordering process is also frequently described as swift. However, some people were dissatisfied with the return policy, noting issues with restocking fees and difficulties with exchanges, especially when trying to return items purchased through third-party retailers like ASOS. There are also concerns about customer service, with some reporting dreadful, accusatory, and unhelpful interactions, particularly when orders did not arrive or when trying to modify an order. A few customers also mentioned that some products, like certain ski jackets or sweatshirts, had disappointing quality after several washes.

What people talk about most

Product

Clients share ambiguous opinions on product quality. Many customers express satisfaction, praising the... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers expressed disappointment, stating that the... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Some customers praise the outstanding service,... See more

Order

People report ambiguous experiences with order. While some customers found the ordering process swift, many... See more

Return policy

Customers consistently note negative experiences with the return policy. Reviewers found it difficult to... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Ordering process is a swift. Delivery is fast! Size is consistent with the rest of Aimn tops I already owned, except the one shoulder top which is half a size too small. Also, the bra pads are really... See more

Company replied

Rated 5 out of 5 stars

AIM’N quite frankly makes the best workout gear I’ve ever owned! I’ve been purchasing from this company for years, and it never fails to make me happy. The quality is absolutely superb — from the br... See more

Company replied

Rated 5 out of 5 stars

I’ve been a Lululemon fan for many years but the set I just bought from Aim’n beats it. The shape seamless leggings are a fantastic fit that offer great shaping to the booty and abdomen. And the long... See more

Company replied

Rated 5 out of 5 stars

Sadly I have to cancel my order because the tariff from USA was too much but everyone on aim’s was kind and helpful, was resolved in no time. I bought everything and send it to my daughter in Austr... See more

Company replied


Company details

  1. Ladies' clothes shop

Written by the company

aim'n is the creative expression of our childhood dreams and values. It´s a devotion to positivity to empower women worldwide to believe in themselves and their potential. aim'n is a Swedish activewear and athleisure brand that was founded with the dream of motivating and activating women to a healthy lifestyle and to follow their dreams and listen to their hearts. We create innovative and durable products - to be worn 24/7, both for everyday life and training. Shop activewear for women online, tights, sports-bra, tops, leggings and much more at aimn.com.


Contact info

3.1

Average

TrustScore 3 out of 5

846 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I Love Aim`n

I Love Aim`n, I only buy my workout clothes from them

7 August 2023
aim'n logo

Reply from aim'n

Hi dear and big thanks for your lovely feedback!! <3

Rated 4 out of 5 stars

Redeemed themselves.

**Edit**: aimn has redeemed themselves and saved me as a loyal customer. Thank you for a good solution to the issue.

10 August 2023
Unprompted review
aim'n logo

Reply from aim'n

Hi Asleigh and thank you for your mail. This is of course very sad to hear and the only thing we work and aim for is always better quality, design, look and feel in our products! We are so proud of what we create and our hearts makes us smile each time we see women all over the world wear aim'n. Your feedback is important to us and of course we hope you still find favorites from us in the future! <3

Rated 5 out of 5 stars

Great quality activewear

Can't comment about the customer service as I never had to get in touch, but their products are just amazing! Such good quality and beautiful activewear, my fave is the Luxe shorts and matching sports bra. I have it in multiple colours and always come back for more :)

1 June 2023
Unprompted review
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Reply from aim'n

Thank you so you much for this feedback Kirstie,
It makes us super happy to hear you liked your set this much and have several colors in it. Hope you will continue finding a lot of favorites from us <3

Rated 1 out of 5 stars

Disappointed

Ordered ribbed tights (in blue), these were on sale for $50. I have few Aimin tights in Lux and love them, thought ribbed tights would be fab as they have amazing reviews online.
The quality of the ribbed tights I got were very poor as it split after wearing only twice. Contacted the customer service and they asked for further information which was given promptly but I am still waiting for a response from them after 3 weeks (after multiple follow ups)
Very disappointed! Poor customer service and quality.
————————————
4 days after submitting this review, I received a refund from Aimin and an email apologising for not getting back. I just wished they had got back to me in a timely manner and that would have saved aimin having a bad review.

2 July 2023
Unprompted review
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Reply from aim'n

HI Chamalka,
Thank you for your mail and feedback. Sounds strange if you didn´t get any reply from us now. Our support at hello@aimn.com have no unreplied claims. Please send us a new email or check spam :)

Our ribbed seamless tights is our mostly sold product and you have probably only had bad luck. We hope we find a good solution for you <3

Rated 5 out of 5 stars

I love this brand wear

I love this brand wear. It is functional and sophisticated design.

14 July 2023
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Reply from aim'n

Hi dear Yui,
Big thanks for this lovely feedback. We are so happy to hear you like your aim'ns <3

Rated 1 out of 5 stars

Zero Customer Support - Scam

I don’t believe this company has a customer service department at all.
I recently purchased some items, upon receiving the order confirmation the email states my order will be shipped in 1-3 business days and I’ll receive a tracking number. This never happened. I started to panic thinking this place is a scam, especially as I had reached out multiple times via email, Instagram DMs and Instagram post comments. No response at all received. Randomly about two weeks later I receive my items….. but of course, one item is missing. So I have reached out via email, DM and comments on Instagram with still no response. And I’m not the only one who has had this same experience. Their Instagram is riddled with comments of people missing items from their order - and I’m convinced this is deliberate to make more money.
I will be reporting this company to the ACCC because it’s not okay to treat paying customers this way.

And incase AIM’N for some reason choose to respond to this - my order number ends in 225.

4 August 2023
Unprompted review
aim'n logo

Reply from aim'n

Hello Kat and thank you for your feedback regarding this. We 100% understand your concern and can only regret what happened.

A major system error caused several things to go wrong here and so sorry for your experience. Tracking links seemed to connect incorrectly and our warehouse had a breakdown causing products not to be packed correctly. This in turn affected our staffing enormously and hence late responses. You are welcome to contact info@aimn.co.nz or hello@aimn.com and we will get back to you there instead. Hopefully this is now resolved by the time we reply to you here but otherwise we'll look into it straight away!

Again really sorry and hope you will find more favorites from us in the future and with a better experience <3

Rated 3 out of 5 stars

I expect to receive key chain

I expect to receive key chain, but not in the packet. Hope you can keep that small surprise.

Can you show "weight" in the picture? For easy measuring the size for eyeryone. Thank you.

25 July 2023
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Reply from aim'n

Hi Liu, Thank you for your feedback. We send a free key chain in the package as a surprise to our customer but we can not ensure it is always packed :)
Hope you are happy about your aim'ns either way.

I guess you refer to weight on the model? We will only show length and what the model wears in our product pictures but you can always email our support team for assistance with sizes :)

Rated 5 out of 5 stars

Absolutely love this store!

aim'n website is extremely user friendly, the products are incredible, and delivery is amazing. My new go-to store.

25 July 2023
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Reply from aim'n

Thank you Isabelle. We are so happy to hear this feedback! Hope you find something more you like from us soon! Love from us! <3

Rated 5 out of 5 stars

Great tights at a value

Great tights at a value. Shipping is quick. Invented the ribbed version and also pseudo thong back.

14 July 2023
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Reply from aim'n

Hi Chris and thank you for this feedback. Enjoy your new aim'ns! :)

Rated 5 out of 5 stars

Totally worth and love it

I love the brand and the quality comfortable and perfect design

31 May 2023
aim'n logo

Reply from aim'n

Thank you for this lovely feedback Alexia!! Happy to hear you liked your new aim'ns <3

Rated 1 out of 5 stars

DO NOT BUY FROM HERE

If negative stars were an option, I'd gladly give them to Aim'n Canada. Our order placed back in April has been stuck in pending and processing mode for almost two months, even though payment has already gone through. We reached out to their customer service, but guess what? We haven't heard a peep from them in over two whole weeks! It's such a letdown because we've been loyal customers and never had any issues before. We used to love their products, but now we've completely lost faith in shopping from Aim'n again. Seriously, beware and think twice before dealing with them!

27 April 2023
Unprompted review
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Reply from aim'n

Hi Grace. Of course not happy to hear or read about your feedback here. We can not find any orders or emails in our support matching your name so please send an email to our support again at hello@aimn.com instead and we will help you in best way possible.

We don´t have any issues with deliveries to Canada or with DHL so this sound strange. It´s important to know if you have placed this order from www.aimn.com?

Our only wish is to help and we hope we can clear this out <3

Rated 5 out of 5 stars

Easy to search site and very quick…

Easy to search site and very quick delivery. Also the DHL gives very specific delivery information and the safety of a signature required is appreciated as our neighborhood has seen an increase in package theft.

27 May 2023
aim'n logo

Reply from aim'n

Thank you for your feedback Sarah, we appreciate it! Hope your aim'ns was great as well :)

Rated 1 out of 5 stars

Poor customer service

I have ordered from AIM'N many times in the past, but in the last year or so, customer service has deteriorated significantly. I recently received a jacket that was not sealed in the shipping bag adequately which arrived soaked through due to rain, which I was luckily able to return for a refund. My most recent experience has been that I have been waiting 4 weeks for a package that cannot be located. I understand it may not be AIM'N's fault that a package has gone missing in the post, however there is clear evidence that the package cannot be located (no updates from NZ Post). For over a week I have been emailing AIM'N who state they cannot get in touch with NZ Post (however they have a contact number listed which can be called). As such I have paid for an item, not received it, and have to go down the long road of trying to recoup my money through my bank. I will not be purchasing from AIM'N again and encourage others to look elsewhere for their active wear needs.

9 May 2023
Unprompted review
aim'n logo

Reply from aim'n

HI Melissa, of course very sad to hear about this experience you had. We hope you have been in contact with our support team that always wants to assist you in best way possible and find a solution for this. You can send an email to info@aimn.co.nz <3

Rated 2 out of 5 stars

Nice tights but only had them for…

Nice tights but only had them for around 3 months and they are already see through through the back, not good when going squats or Pilates :(

20 March 2023
Unprompted review
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Reply from aim'n

Hi Emma. Sorry to hear that your tights changed in shape? Please send our support team an mail and hopefully we can help you further <3

Rated 5 out of 5 stars

Arrived quickly

Arrived quickly. Always nicely packaged. No damages. Great quality. Their social always replies quickly too.

12 May 2023
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Reply from aim'n

HI Lori, thank you for sharing this feedback! Happy to hear!! <3

Rated 4 out of 5 stars

Love everything i bought

Love everything i bought. Only complaint is more consistency with sizing. I bought two pairs of pants same style and the larges fit completely different.

1 May 2023
aim'n logo

Reply from aim'n

Thank you for this feedback Tricia! :)
Sorry that you are having issues with finding same size on your tights. We hope we can provide you with assistance if you having trouble with picking the perfect pair. And also greater tool/size guides in the future! Our support team happily help you if you need next time! <3

Rated 5 out of 5 stars

Amazing dress!

The dress i ordered is extremely good quality. The material is super soft and fresh, it is super comfy but still flattering and super cute. It has a built in bra and attached shorts which make it super comfortable and wearable. Also the pattern is super cute. Love it

28 April 2023
Unprompted review
aim'n logo

Reply from aim'n

Thank you for your feedback Giovanna, happy to hear you liked your dress!! <3

Rated 3 out of 5 stars

Beautiful but see-through.

Super fast delivery even though overseas, good communication and beautiful prints/designs but the tights are see-through. You can see a G-string before you even start squatting, it is very visible just standing. Bit disappointing but will just wear baggy shirts with the tights, I guess. The shirt and the bra I ordered were perfect though. BEAUTIFUL!

26 April 2023
Unprompted review
aim'n logo

Reply from aim'n

Hi dear Laura, thank you for your feedback. We hope you find more products you like, and of course even better one's for you, next time. We are happy to provide you with advise about models, sizing and colors to find your perfect pair of happy pants. Just contact our support team at hello@aimn.com before next purchase <3

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