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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the quality of the products, with many describing them as superb, long-lasting, and comfortable. They often receive compliments on their purchases and find the activewear to be both stylish and well-fitting, particularly the seamless leggings. The ordering process is also frequently described as swift. However, some people were dissatisfied with the return policy, noting issues with restocking fees and difficulties with exchanges, especially when trying to return items purchased through third-party retailers like ASOS. There are also concerns about customer service, with some reporting dreadful, accusatory, and unhelpful interactions, particularly when orders did not arrive or when trying to modify an order. A few customers also mentioned that some products, like certain ski jackets or sweatshirts, had disappointing quality after several washes.

What people talk about most

Product

Clients share ambiguous opinions on product quality. Many customers express satisfaction, praising the... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers expressed disappointment, stating that the... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Some customers praise the outstanding service,... See more

Order

People report ambiguous experiences with order. While some customers found the ordering process swift, many... See more

Return policy

Customers consistently note negative experiences with the return policy. Reviewers found it difficult to... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Ordering process is a swift. Delivery is fast! Size is consistent with the rest of Aimn tops I already owned, except the one shoulder top which is half a size too small. Also, the bra pads are really... See more

Company replied

Rated 5 out of 5 stars

AIM’N quite frankly makes the best workout gear I’ve ever owned! I’ve been purchasing from this company for years, and it never fails to make me happy. The quality is absolutely superb — from the br... See more

Company replied

Rated 5 out of 5 stars

I’ve been a Lululemon fan for many years but the set I just bought from Aim’n beats it. The shape seamless leggings are a fantastic fit that offer great shaping to the booty and abdomen. And the long... See more

Company replied

Rated 5 out of 5 stars

Sadly I have to cancel my order because the tariff from USA was too much but everyone on aim’s was kind and helpful, was resolved in no time. I bought everything and send it to my daughter in Austr... See more

Company replied


Company details

  1. Ladies' clothes shop

Written by the company

aim'n is the creative expression of our childhood dreams and values. It´s a devotion to positivity to empower women worldwide to believe in themselves and their potential. aim'n is a Swedish activewear and athleisure brand that was founded with the dream of motivating and activating women to a healthy lifestyle and to follow their dreams and listen to their hearts. We create innovative and durable products - to be worn 24/7, both for everyday life and training. Shop activewear for women online, tights, sports-bra, tops, leggings and much more at aimn.com.


Contact info

3.1

Average

TrustScore 3 out of 5

846 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Super quality, definitely recommend!

Ordered ribbed tights and sports bra, super happy with the quality and looks. Colors are amazing, super comfy and size fits perfectly (just make sure you look at size chart provided!). Will 100% order again.

15 January 2023
Unprompted review
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Reply from aim'n

Hi Emilia, thank you for these kind words! Very happy to hear you like your new aim'ns this much. We hope you will find something more you like soon :)

Rated 5 out of 5 stars

Delivered was fast and the products and…

Delivered was fast and the products and sizes are exactly defined in the website. High quality products too and great deals when in sale. Love aim’n!

10 January 2023
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Reply from aim'n

Thank you for this great feedback. Happy that your order arrived fast and that you find some new favorites from us! Best regards and love from aim'n team :)

Rated 5 out of 5 stars

Great quality

Great quality. Good fit. Love the branding.

9 January 2023
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Reply from aim'n

Hi Henny! Happy to hear that! Hope you will continue finding lovely pieces from us!! :)

Rated 5 out of 5 stars

I ordered a winter vest and it's…

I ordered a winter vest and it's beautiful and flattering! Aim'n helps me meet active goals while staying warm!

7 January 2023
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Reply from aim'n

Hi Jenny, we love that vest as well, comfy and warming! Thank you for such lovely words!! <3

Rated 1 out of 5 stars

Rude costumer service and itchy

Not worth the money and the worst costumer service ever. They tell they have free exchange when it comes to sizes, however, the case was not so for me. I had to reorder the new size since I am leaving for the country I live in and there would be no way for me to get the new size after a return before leaving. I sent a message to the company (who I already sent a mail previously stating my issue and rhen was told it was best to make a small order and change sizes if needed and if I liked them make new orders). Well, in this new response after the order they tell me " have a nice trip and there will be no reimbursment for the return of the old sizes.
If it ever stands between this brand or another one, please choose the other.

10 January 2023
Unprompted review
aim'n logo

Reply from aim'n

Hi Therse, thank you for your message. We have free exchanges when you pick new sizes in our digital return form. If you are leaving and need the new sizes to another address its better you place a new order which we are sure we recommend you. Then we can offer you a solution for the new shipping fee or similar and always want to find a suitable solution in certain case. Perhaps something is misunderstood in your case and as long as your return time hasn´t passed you should still be able to do a return. Please email the support so there is no misunderstanding between you :)

Rated 1 out of 5 stars

No returns/exchanges on swimwear

Order No. AU186626

No physical store in WA to try swimwear and no returns or exchanges if you ordered the incorrect size.
The suggestion from customer service was that I try and sell my product on.
On the webpage where you select your size for the swimwear there is a hyperlink that says easy returns. You need to click through to realise that actually you cannot return swimwear. That should be clear on the page where you are buying swimwear so that people don't waste their money.
Expecting people to know their exact size in something like swimwear is unreasonable.
If I had of bought through The iconic I could have returned my purchase.

11 December 2022
Unprompted review
aim'n logo

Reply from aim'n

Hi Hayley,
sorry that the swimwear did not fit as wanted. We appreciate this feedback of course. We can not see this order in our system but email our team on NZ for more assistance - info@aimn.co.nz <3

Rated 5 out of 5 stars

Love Aim’n!

Shipping is pretty quick which I love since it comes from a other country! But I’ve been a customer for years now ☺️

1 December 2022
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Reply from aim'n

Happy to hear that Amra!! We hope you will continue finding favorites from us :)

Rated 5 out of 5 stars

Fast Delivery, True to size

Delivery was super fast! The product is awesome, the fabric is great and it's very comfortable :) I was not really sure about my size at first (I usually take S in tights, but according to aim'n size guide I'm XS), I counted on the reviews and it was a success. Will definitely order more!

2 December 2022
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Reply from aim'n

Thank you for this lovely feedback Danielle! Happy to hear you find your perfect size and hope you will find more happy pants from us :)

Rated 5 out of 5 stars

I live in US and pack came from Sweden

I live in US and pack came from Sweden, I think from ordering to delivered was 4 days. That is great service. Quality of products are great as well.

28 November 2022
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Reply from aim'n

Yaay, we love fast deliveries! Thank you for sharing! <3

Rated 3 out of 5 stars

Customer service

I have tow orders.
One was placed on Nov. 6 had been arrived,the other one was placed on Nov. 4 have still not received as Nov. 17.
First,I think maybe something wrong and then I confirmed my address with customer service at Nov. 8.They told me the address is correct and “your order is already shipped now.”
Last night(Nov. 16),they told me some products was out in stock.Are you kidding me?

17 November 2022
aim'n logo

Reply from aim'n

Sorry if you are having issues with your two orders. In one order one items is sold out and of course sorry for that. In the other one you have typed local letters which our shipping system can not handle and you need the address in a "international way". Of course we hope you will be super happy for the aim'ns you receive!

Rated 4 out of 5 stars

Great product but DHL processing fees too high

As always the product was great, leggings fit amazingly and the fabric etc perfect. The only issue I have with purchases is that there is only one shipping option. I am in Canada and DHL charges a processing fee of $18 just to handle the customs papers for duties which are only $3 ! So my sale leggings of $15 end up costing me shipping plus DHL rip off processing fees. There should be cheaper regular mail options versus just these shipping companies that gouge us. Or it is not worth the purchase.

14 November 2022
aim'n logo

Reply from aim'n

We understand and appreciate your feedback. For now we can only provide you this option for our customers in Canada. We used local post before but then we had a lot of issues with delays and lost package instead. Hope we find other way to deliver to Canada in the future for a better experience for you :)

Rated 1 out of 5 stars

Late shipping

Late shipping - says express and takes over a week. Never arrived by the date it said when I purchased.

6 November 2022
aim'n logo

Reply from aim'n

Hi Allison, we are sorry if your package is late. It´s very uncommon with late deliveries with DHL express. Hope you have contacted our support so we can check the reason why it is and of course also give compensate you the delay :)

Rated 2 out of 5 stars

Size up just in case! Exchanging will be too expensive.

I measured myself perfectly but the sizes that the site said would work best on me were uncomfortably tight. I thought since shipping to me was only $10, shipping back to exchange would be $10. I was told by DHL it would cost $147 to ship back my two tops worth less than $60. The website says we are responsible for the cost to ship back, but there isn’t any indication just how expensive it will be to ship back from the US. I wish Aim’n used their DHL account to offer us the cheaper shipping, and we could pay Aim’n directly for that reduced cost. I love these pieces so much but they are too tight for me to work out comfortably and I’m really disappointed.

28 October 2022
aim'n logo

Reply from aim'n

Hi Sierra and thank you for your feedback! We are sorry that the clothes did not fit as wanted. We are not able to find a solution for a shipping link from US yet but hope in the future. And we understand this is a lot of money for you. Since we don´t offer a return label it´s up to the customer to pick a suitable return theirself and we hope there is a cheaper way (not picking DHL Express). If you exchange size the new package will be send out to you with free shipping though.

If you have futher question we happily assist you - email support at hello@aimn.com <3

Rated 5 out of 5 stars

Everything was great

Everything was great. The quality, sizing, the delivery time. Really positive experience. Will definitely purchase again.

23 October 2022
aim'n logo

Reply from aim'n

Yaay great to hear and thank you so much for this lovely feedback!! Love from aim'n team <3

Rated 5 out of 5 stars

amazing quality

so comfy and the fit is great for girls with a smaller waist than hips!!

20 October 2022
aim'n logo

Reply from aim'n

Great to hear Laura,
Thank you so much for feedback and hope you will find a lot more favorites from us in the future <3

Rated 5 out of 5 stars

I love this brand

I love this brand. They never disappoint in quality and shipping time. All of the clothing I have from this brand holds up pretty well too.

14 October 2022
aim'n logo

Reply from aim'n

Lovely you! Thank you so much for this feedback. Hope you will continue finding more happy pants from us <3

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