From making the online order all items arrived very quickly only taking 2 business days. Only criticism is feedback is needed as to the progression of the order I.e. date shipped,ETA etc. Only able to... See more
Company replied
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Always a quality headlamp, I brought one almost 3 years ago just to have the button stop working after having put it through some harsh conditions, dropping it from heights, submerged in high alkaline... See more
No doubt about it, I like you guys a lot. One of the few companies I can suffer subscriber e-mails from. Helpful free information, the option to be notified when items comes back into stock and promp... See more
Excellent communication and knowledgeable staff, great range of stock, fast shipping. Only problem I have noted is that they sometimes charge far too much for postage. I recently purchased a few small... See more
Company replied
Company details
About AIMS Industrial Supplies
Written by the company
AIMS Industrial Supplies is an industrial supplies store based in Sydney.
We offer a wide range of industrial supplies including Power Transmission, Stainless Steel Fasteners, Hand Tools, Drill Bits, Taps & Dies, Material Handling & Storage, Motors, Hose & Fittings, Safety, Personal Protective Equipment and more.
Contact info
108 Ashford Avenue, 2214, Milperra, NSW, Australia
- 02 9773 0122
- customerservice@aimsindustrial.com.au
- aimsindustrial.com.au
Easy sale cheapest price on products I…
Easy sale cheapest price on products I was after will use again
18 August 2025
Reply from AIMS Industrial Supplies
Hi Nathan,
Thanks so much for your feedback.
We're glad you found what you needed at a great price.
Hope to see you shop with us again!
Always a quality headlamp
Always a quality headlamp, I brought one almost 3 years ago just to have the button stop working after having put it through some harsh conditions, dropping it from heights, submerged in high alkaline water and extreme dusty environment. Would always recommend
18 July 2025
Great speed.
Great speed.
Order to home in 2 business days.
This is the way that online business should be done.
7 July 2025
Unprompted review
Easy transaction
Easy transaction. Even when I made an ordering mistake, they were able to efficiently fix it.
19 May 2025
Made purchase online for a product that…
Made purchase online for a product that was listed at half the price of anywhere else, stocked item ends up not being available. Tried to substitute with a product that was totally different. Only explanation was the manufacturer had no stock. So I rang the manufacturer, they said they had plenty of stock. Now waiting on a refund. It all was a big waste of time. And they’re sitting on $360 of my money for however long it takes to process the refund. Not ideal for my first dealing with this company.
2 April 2025
Unprompted review
Reply from AIMS Industrial Supplies
Hi James,
Thank you for bringing this to our attention.
Please know that we’ve followed up with the supplier regarding the product you ordered, and unfortunately, they’ve confirmed that they do not have the item in stock. We understand how frustrating this must be as the product was listed as available at the time of your purchase, and we sincerely apologise for the confusion and inconvenience this situation has caused.
Regarding the alternative item that was offered, we fully acknowledge that it was not a suitable match, and we’re sorry it did not meet your expectations. It was never our intention to offer a replacement that didn’t align with your original order.
We also want to extend our sincere apologies for the delay in processing your refund. We understand how important it is to have this resolved promptly, and please rest assured that we’re actively working to ensure the refund is completed as soon as possible.
Your feedback is important to us, and we remain committed to improving the experience for all of our customers.
Product was loosely packed in a larger…
Product was loosely packed in a larger box with other products. No package filling had been placed in the box, and the main component showed damage due to being dropped, most likely while in transit. The minor components in the order, were better protected than the major component. I spoke to a company representative and after discussions decided that it would be easier and more time efficient, to repair the damage myself, rather than returning the item for a claim. The repairs carried out took approximately one hour.
24 February 2025
Reply from AIMS Industrial Supplies
Hi Graeme,
We sincerely apologise for the trouble you've encountered with your order. We appreciate you bringing this to our attention, and we will raise the packaging concern with our warehouse team to ensure this doesn’t happen again in the future.
One of our Customer Service representatives will be reaching out to you shortly to address the damage you mentioned, as we have not received any prior report regarding this issue.
Thank you for your understanding.
When orders are placed
When orders are placed, they are promptly dealt with and for me as a customer, Am kept up to date on the progress of the order. I am also very happy with the range and quality of the products sold by AIMS.
21 February 2025
Those bolts were exactly what I needed
Those bolts were exactly what I needed. Perfect!!
21 February 2025
Good communication.
Some parts were not in stock as indicated but I was contacted & informed of the situation. Parts as described.
19 February 2025
From making the online order all items…
From making the online order all items arrived very quickly only taking 2 business days. Only criticism is feedback is needed as to the progression of the order I.e. date shipped,ETA etc. Only able to establish this feedback via phoning the company office
19 February 2025
Reply from AIMS Industrial Supplies
Hi Gary,
Thank you for taking the time to provide your feedback. We truly appreciate your suggestion, and rest assured, we are working on providing more transparent communication throughout the order process. Your feedback is valuable in helping us make these improvements.
We’re glad to hear that your items arrived quickly and that the overall ordering experience was positive.
Thank you again for your input!
No Stock all The Time.
That's Right this time. Same as all the Time No Stock. Long Lead Times. Order says in stock Supply No Stock.
19 February 2025
Reply from AIMS Industrial Supplies
Hi Michael,
Thank you for your feedback, and we sincerely apologise for the inconvenience you’ve experienced. We understand how frustrating this situation must be.
After reviewing your order, we can confirm that it was partially shipped. However, one of the items has experienced an unexpected delay and is currently on backorder. Please rest assured that we are actively working to source an alternative from another supplier, and we will keep you updated on the status of this item as soon as we have more information.
We appreciate your patience and understanding as we resolve this matter. Thank you.
Not all items supplied
I ordered 3 drill bits but have only received 2.
I have emailed and messaged the company several times asking for an update or information but they have not answered my requests about the 3 drill bit. Hopefully I can get a refund if they are unable to deliver the item.
19 February 2025
Reply from AIMS Industrial Supplies
Hi Peter,
Thank you for bringing this to our attention.
We sincerely apologise for the inconvenience.
After reviewing the details, we found that two separate orders were submitted—one through eBay and the other through our website, which caused the confusion. Apologies for the oversight and any frustration this situation may have caused.
I understand that you have already spoken with one of our Customer Service representatives, who has clarified the status of the remaining drill bit. We hope this clears up the situation.
Should you need further assistance, please don't hesitate to reach out to us. Thank you for your understanding.
Great product and quick delivery…
Great product and pretty quick delivery and at a good price
17 February 2025
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