The company appears to be a scam. I ordered a pair of clip on hoop earrings and dangle pearl clip on earrings. Both were made with defective cheap unwearable plastic attachment clips which would never... See more
Company replied
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Don’t waste your money. I had to pay 24€ extra for taxes and the earrings are cheap plastic. They broke after a few wears and customer service did not care as it’s past the 30 day warranty. Money down... See more
Company replied
Customer service was kind enough to send me a replacement for a cheaper price as I lost one almost right away but I still have to leave a poor review as the silicone type earrings never stay in place!... See more
Company replied
So grateful I found Aiori! I could never wear earrings due to my sensitive lobes but now I have so many options! The Alice and the tiny hoop are my favourites.
Company replied
1.9
Poor
21 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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The company appears to be a scam
The company appears to be a scam. I ordered a pair of clip on hoop earrings and dangle pearl clip on earrings. Both were made with defective cheap unwearable plastic attachment clips which would never fit anyone. It was a shock. Don’t ever buy earrings from this sham of a company.
12 March 2026
Unprompted review
Reply from Aiori
Hi Debbie, we’re truly sorry to hear about your experience and sincerely apologize for the frustration this has caused.
Upon checking, we can see that you are already in communication with our email support team. Your feedback is very important to us, and we will continue working to ensure a positive outcome.
Thank you for your patience.
Company is a scam
Don’t waste your money. I had to pay 24€ extra for taxes and the earrings are cheap plastic. They broke after a few wears and customer service did not care as it’s past the 30 day warranty. Money down the drain about 80€ in total which was my birthday gift. Worst experience ever, this company is packing cheap rubbish as luxury items. You can buy silver earrings cheaper than this! I found almost identical ones on SHEIN with the same closure function for a few euro, so Aiori is just a scam in the end.
3 March 2026
Unprompted review
Reply from Aiori
We’re truly sorry to hear that your experience didn’t meet your expectations.
Your feedback is important to us, and we will share it with our team for review. Regarding the €25 taxes, as stated in our shipping policy, international orders may be subject to duties and taxes set by your local customs office, which are unfortunately outside of our control.
Quality is not great- 25€ extra for taxes
Quality is not great, it really looks cheap and poor quality.
On top I had to pay 25€ extra of taxes…it was a terrible experience
13 February 2026
Unprompted review
Reply from Aiori
We’re truly sorry to hear that your experience didn’t meet your expectations Joana.
Your feedback is important to us, and we will absolutely share it with our team for review.
Regarding the €25 taxes, as stated in our shipping policy, international orders may be subject to duties and taxes determined by your local customs office. These charges are set by your country’s regulations and are unfortunately outside of our control. We always aim to be transparent about this prior to purchase, and we’re very sorry for any frustration this caused.
If you’re open to it, please reach out to us directly at support@aiori.co so we can assist you further.
Deceitful company
Update: February 5th, 2026
A 2nd deposit posted to my credit card yesterday 2/4/2026.
My last comment is why was it done that way? Probable answer- you had no intentions of ever refunding me for the 2nd pair of earrings. It took 3 additional weeks to receive it. '0' rating all the way around
You responded to me stating that both pairs of earrings have been refunded to me.
You have refunded for 1 pair.
Let's dance some more..
Per your email to me -You received both returned items on January 13th, 2026. That alone took more than 2 weeks to get confirmation.
Order # 43817 - was refunded
Your replies are at this point disgusting.
You keep putting the same order # for the one pair.
You did not refund for both.
Any Consumer that is even looking at their website..
They owe me money. If you do want a horrible experience- go to another website.
Everyone BEWARE - Nothing but DECEIT. What a gross feeling I get thinking about dealing with this place anymore- a FAKE company. Your products are low - 0 quality.
GLORY - I'm not going away.
28 January 2026
Unprompted review
Reply from Aiori
Hi Maddie,
We’re truly sorry for the frustration and distress this situation has caused, and we understand why the timing of the refunds has been upsetting. We want to sincerely apologize for how long this process felt from your end.
To clarify, refunds for both returned items were processed on our side on January 14 and January 22, and confirmation emails were sent for each transaction. In some cases, refunds may post to your account on different dates depending on how your bank or credit card provider processes them. Unfortunately, this timing is outside of our control and can sometimes result in refunds appearing weeks apart.
We understand how this may have felt confusing and concerning, and we’re very sorry for the lack of clarity it caused. Please know that there was never any intention to withhold your refund, and we regret that this experience has led to frustration and distrust.
We truly appreciate your patience, and we apologize again for the inconvenience and distress this situation has caused.
Don't get the silicone type
Customer service was kind enough to send me a replacement for a cheaper price as I lost one almost right away but I still have to leave a poor review as the silicone type earrings never stay in place! I'm constantly losing them.
1 January 2026
Unprompted review
Reply from Aiori
Thank you for sharing your feedback, Isabella! We’re really sorry to hear about your experience. We understand how frustrating it can be when earrings don’t stay in place. While we’re glad our team could help with a replacement, we truly appreciate your honesty and will share this with our product team as we continue to improve.
Worst experience ever
Very bad experience.
To begin with the earrings are already expensive, but on top of that, when I received the package, I had to pay an additional 20€ in taxes. I wouldn’t have minded if the quality had been there, as the brand promises… but that is absolutely not the case.
The packaging is more high-quality than the earrings themselves, which is very disappointing.
Honestly, I’m not even sure they are made of stainless steel or plastic.
+ One of the clips doesn’t even hold.
As a student, I spent my last savings thinking I was treating myself for Christmas, and I felt completely scammed. More than €60 wasted on two ugly clip-on , one of which is unusable because it doesn’t stay on, not to mention the €20 in taxes upon delivery.
Worst experience I’ve ever had with a brand. If I could give 0 stars, I would.
My advice: stay away. I deeply regret this purchase.
18 December 2025
Unprompted review
Reply from Aiori
Hi Anastazja, we sincerely apologize for the frustration and inconvenience you experienced. We truly value our customers and are very sorry that your expectations were not met. Please know this was never our intention.
If you’d like to discuss this further, you may contact us directly at support@aiori.co
The earrings don’t stay on properly
The earring didnt stay on properly and fell off and went missing the same day I bought it. I contacted the team for just a coupon code or the opportunity to purchase a single replacement and they didnt even read the message and sent a generic response back to me. Disappointing customer experience.
23 November 2025
Unprompted review
Reply from Aiori
Hi Joanne,
We’re truly sorry to hear about your experience — this isn’t the level of service we want for our customers, and we completely understand how frustrating it must have been to lose your earring the same day.
After reviewing your case with our support team, it appears you were still within our 30-day return policy, which is why you were advised to process a return so we could send you a free replacement pair. We also see that your return was successfully submitted and that you have already received your new pair of clip-on earrings.
That said, we sincerely apologize if our initial response felt generic or if it didn’t address your concern directly. Your feedback is incredibly valuable to us, and we’ll make sure our team handles situations like this with more care and attention moving forward.
If there’s anything more we can do to assist you, please feel free to reach out — we’re here to help.
Cheap plastic earrings
Cheap plastic earrings, such a waste of money, I’m so shocked at what trash they are and I bought two pairs. What a shame.
15 November 2025
Unprompted review
Reply from Aiori
We’re very sorry to hear that your earrings did not meet your expectations. 😔 We strive to provide quality products that our customers love.
You may contact us at support@aiori.co
for any further assistance.
So grateful I found Aiori
So grateful I found Aiori! I could never wear earrings due to my sensitive lobes but now I have so many options! The Alice and the tiny hoop are my favourites.
5 September 2025
Unprompted review
Reply from Aiori
Hi Melanie!
Thank you so much for taking the time to share this — it truly means the world to us! We’re beyond grateful that you found Aiori and that our clip-ons are giving you the chance to enjoy earrings comfortably again. Knowing that the Alice and Tiny Hoops have become your favourites absolutely made our day!
We’ll keep creating designs that are gentle, stylish, and made for sensitive lobes like yours. Thank you for being part of our Aiori family!
Scam using fake delivery tracking
This is a scam using fake delivery.
They send a fake tracking code and share the link to parcelsapp, which is actually a fake website mimicking tracking website. The tracking refers to postnl.post and bpost2.be, which are not the official urls of PostNL and BPost.
Do not buy anything on this website.
11 July 2025
Unprompted review
Reply from Aiori
We’re truly sorry to hear about your experience, and we completely understand how frustrating this situation must feel. We want to assure you that Aiori does not use fake tracking, fake couriers, or fake delivery services under any circumstance.
Here are a few important points for clarity:
• The tracking links we provide are generated directly from our shipping partners.
Some carriers use third-party aggregation tools—like the one you mentioned—to display international tracking information in one place. While the URL may look different from the main postal website, the tracking data itself is real and pulled from the official carriers.
• You can always verify your tracking number on the official PostNL or BPost websites.
Your tracking number will show the same history there as well.
• We never mark orders as delivered unless the courier provides that update.
If something seems incorrect or unclear, we are always here to investigate it with the carrier on your behalf.
We absolutely understand how this may have appeared concerning, and we’re here to make it right. If you could share your order number to our email support@aiori.co, we will personally review the full tracking history and work toward a resolution for you.
Thank you for giving us the chance to address this — your trust means a lot to us.
Would give 0 stars if possible
Would give 0 stars if possible. Awful customer service. Even worse than that, they are refusing to uphold my consumer rights and claim that “logistical challenges” is a justifiable reason to do so.
16 May 2025
Unprompted review
Reply from Aiori
Hi Megan, we sincerely apologize for the frustration and inconvenience you experienced. We truly value our customers and are very sorry that your expectations were not met. Please know this was never our intention.
If you’d like to discuss this further, you may contact us directly at support@aiori.co
Earring do not stay on do not allow returns
Bought clip on earrings couldn't get them to stay on even when standing still. Contacted service about return got no reply.
Do no order from here they do not work and especially if you live in UK they do not allow returns even when faulty
1 April 2025
Unprompted review
Reply from Aiori
We’re very sorry to hear about your experience and sincerely apologize for the frustration this has caused. Currently, our return policy only allows returns from the US and Canada, but we are actively working on expanding this to other countries.
We truly value your feedback and appreciate your patience. You may contact us directly at support@aiori.co
if you’d like to discuss this further.
Not worth it
I bought the Magnetic Stud Clip On Earring and they lasted less than a day. They fell of on the grass and couldn't find it. The pressure of magnet is so weak that you won't feel them but are also not strong enough.
For the price it's not worth it, because they will last one event.
3 January 2025
Unprompted review
Reply from Aiori
Hi, we’re very sorry to hear about your experience and truly apologize for the disappointment this has caused. We take feedback like yours seriously and will review our product design to ensure better quality and durability.
You may contact us directly at support@aiori.co if you’d like to discuss this further.
Poor experience. Order not received.
I haven't received my order. What a mess! It's been a month of waiting! After paying 100€ on a couple things + delivery, the package is still not with me.
Worst experience ever and I won't order from them again. And what a waste of money! Who will ever reimburse me?!?!
28 October 2024
Unprompted review
Reply from Aiori
We’re very sorry to hear about your experience and sincerely apologize for the frustration and inconvenience caused. We understand how disappointing this must be after waiting so long for your order.
You may contact us directly at support@aiori.co
so we can assist you further and ensure this is resolved.
Don't waste your money on overpriced jewelry
I spent 100$+ on different clip ons and at first I liked them because I thought they looked pretty classy but then after using them for a few days I realized it's a cheap piece of junk that has Shein quality except it is 10 times more expensive. You can even find many of the same exact styles on Shein and who knows maybe they might even last you longer. Out of 5 pairs of earrings I've ordered: one of the earring attachments deformed badly after multiple uses, the other pair stained my earlobe green after a few weeks and another pair scratched very easily after being put in a jewelry box. I'm sure they know how crappy their quality is because they don't accept returns (only if the items are visibly defective), so once you get your order and you don't like the quality, then too bad, you're stuck with it. Most reputable companies allow returns if you haven't worn the product, they don't. Do yourself a favor and buy some 2$ earrings instead because you'll get the same quality as here paying 35$ for the same thing. Based on the quality their prices should be at least 50% of what they are. I made a big mistake because instead of spending 100$+ I could've spent 15$ elsewhere, don't make my mistake! Based on the reviews here I don't think I'll be contacting their customer support because it seems to be unhelpful. I'm to blame because I fell for their marketing. I guess their overpriced earrings pay for google ads and search visibility.
1 October 2024
Unprompted review
Reply from Aiori
We’re truly sorry to hear about your experience and the issues you’ve encountered with our products. We understand how frustrating this must have been and appreciate you sharing your feedback—it helps us improve our quality and service.
You may contact us directly at support@aiori.co
if you’d like to discuss this further or need assistance.
DON'T ORDER FROM THEM
DON'T ORDER FROM THEM! They don't care about customers, there's no after purchase care at all, I received a pair earrings that's already has scratches on it and I wrote emails to them they blocked my emails. Don't waste your money. The worst customer service ever.
28 June 2024
Unprompted review
Reply from Aiori
We are truly sorry to hear about your experience and the issues you faced with your order. We sincerely apologize for any inconvenience caused and that we fell short of your expectations.
You may contact us at support@aiori.co
if you’d like to discuss this further.
Aiori sent me the wrong size of ring, no refund
Aiori sent me the wrong size of ring, and despite emailing customer service they refused to refund or exchange it. I am confident I know my ring size having had it measured in three separate shops, and used their conversion chart to order the appropriate size, and it is far too loose.
9 July 2024
Unprompted review
Reply from Aiori
We’re very sorry to hear about this issue and the inconvenience it has caused you. We sincerely apologize for any frustration regarding the wrong ring size and our current return limitations.
For now, we only process returns for US and Canada orders, but we are actively working to expand returns to other countries. You may reach out to us at support@aiori.co for any further assistance.
Do not recommend if you have a…
Do not recommend if you have a timeline. At checkout, I paid extra for express shipping though USPS. It stated delivery within 2-4 business days. However, delivery is taking longer. When I contacted customer support they said they need 1-3 days processing time on top of that. If they need 7 days to deliver they should let customers know at checkout. Additionally, USPS express shipping guarantees delivery within 2 days, so clearly my order wasn't sent via express shipping. Be sure to read the fine print - it says they don't allow refunds for any reason and your order is not insured against delivery theft.
18 July 2024
Unprompted review
Reply from Aiori
We’re very sorry to hear about your experience and the delay with your order. We sincerely apologize for any confusion regarding the shipping timelines and understand how frustrating this must have been.
Please know that we are reviewing our processes to improve clarity at checkout and ensure accurate delivery expectations. You may contact us at support@aiori.co for any further assistance.
Buy beware, Aiori does not care if you are satisfied
I ordered what I hoped would be a cute pair of clip on earrings for a gift, but received large, gaudy earrings with huge clasps instead. The photos on their website are deceptive and the descriptions leave out critical information. I had several conversations with customer support, and each time I was surprised to be met with increasing negativity. They insist upon a “no returns” policy, so I’m left paying for trashy earrings no one will ever wear.
7 January 2024
Unprompted review
Reply from Aiori
We’re very sorry to hear about your experience and that the earrings didn’t meet your expectations. We sincerely apologize for any frustration caused by the product details and our customer support interactions.
Please know that we are working to improve our product descriptions and photos for better clarity. You may contact us at support@aiori.co for any further assistance.
Love this brand
Love this brand, very comfortable and beautiful clip on Earrings that I use every day!
Definitely recommend.
3 June 2023
Unprompted review
Reply from Aiori
Hi Vibe! Thank you so much for your kind words! We’re thrilled to hear you love your clip on earrings and wear them every day! Your support and recommendation mean the world to us.
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