Sent an email to ask a question about the year of the model l received, as l had incorrectly assumed l would re rice 2025 model. Received an email back next day with clear explanation. Very quick to r... See more
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Review summary
Based on reviews, created with AI
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Based on these reviews
Quick delivery. Seamlessly able to use the pool cleaner. 2 weeks in - So far the cleaner is doing a great job both floor and waterline with my L shaped pool. Will inform and update on reliability lo... See more
We love our Aiper Scuba pool cleaner. When it stopped charging, I simply notified the company to let them know the issues. They emailed me within the day with instructions to return the unit via Fed... See more
I ordered the Surfer S2 - absolutely love it - didn't realise I needed it but it's keeping the pool sparkling clean. I chose this over others because of the 2 year warranty (plus additional 180 days... See more
Company details
Written by the company
The inspiration behind Aiper comes from a story of a father's love for his son. In the summer of 2017, we received a letter from an old customer and friend named Jason. His son tripped on the long wire of a corded pool cleaner that he was using, fell, and struck his head He comforted his little boy and promised he'd never get hurt again. A personal touch and innovation, this is how we at Aiper develop our products. Aiper's cordless robotic pool cleaner was born at that moment. The cordless feature making pool cleaning simpler, and safer. Compact, lightweight, and safe battery operated, Aiper create the best gift for people to enjoy their pools daily.
Contact info
Suite 350, 2700 Cumberland Parkway, 30339, Atlanta, United States
- service@aiper.com
- aiper.com
4.3
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Your customer service has been far greater than I could have anticipated!
Your customer service has been far greater than any company I have dealt with in the past. You have done everything you can to resolve any issues we may have!
12 February 2026
Very good buying experience
Very good buying experience. Prompt shipping and quick arrival
12 February 2026
Customer service
Customer service are very helpful and make things so much easier for you
12 February 2026
I ordered the Surfer S2
I ordered the Surfer S2 - absolutely love it - didn't realise I needed it but it's keeping the pool sparkling clean. I chose this over others because of the 2 year warranty (plus additional 180 days if purchased direct from Aiper). They reduced the price by $100 the day after I'd purchased it and upon contacting them, they promptly refunded me the difference! The Surfer seems to be built much better than other brands and I love that I can run it continuously assuming the sun shines! Time will tell if the product lasts but it certainly looks quality and for the price, I'd be happy if it kept my pool sparkling clean for 2.5 years!
12 February 2026
My Aiper Scuba X1 was delivered very…
My Aiper Scuba X1 was delivered very shortly after order was placed. Ordering process was very easy.
I have not used it yet, as it is too early in my area, but I look forward to using it when my pool opens.
18 February 2026
Great machine!
10 November 2025
The process from ordering to delivery…
The process from ordering to delivery was well informed.
Just in the process of a test run, I’m hoping it goes well.
17 February 2026
Doesn't Clean, doesnt pair, doesnt float, doesnt return to the base
The Aiper robot has not cleaned properly since the day i purcahsed it.
- It throws an error most times i use it
- It often gets stuck some where in a corner or otherwise and then throws an error
- It doesnt returne to the entry point or flat back up (mainly because its always throwing an error)
- They replaced the device and I have the same issues and even though the device has never functioned as intended since the day i purchased it, they are refusing to refund me on the basis the 30 days has passed
- The last contact I had they recomended that I "pulled the device apart to clean it" i dont mean remove the filter lid, i mean remove screws and open the housing (i assume to help void my warranty so i can't get it repaired)
The service team was initially helpful but now its stone wall. No offer of refune, they are happy to repair but repair what? The device wont connect, wont float, wont return to the base, wont cleand has endless errors during operation.... i mean unless they are going to completely remove the entire contents of the machine guts and replace the entire thing? Which begs the question woudnt it be easier to refund me instead of wasting the return postage for a machine that have never worked?
1 December 2025
Unprompted review
Reply from Aiper Official
We are deeply sorry to learn that you encountered a problem, and we are very grateful for your willingness to share your experience, which gives us the opportunity to improve.
Currently, no order record matching your device or email address has been found in our system. To verify and provide a solution as quickly as possible, please provide your order number and other information.
If you have any questions, please feel free to contact our support team via email. We will create a dedicated ticket for you and will follow up until the problem is properly resolved.
We apologize again for any inconvenience caused and thank you for your patience and trust.
Great products
Great products. I have:
aiper scuba s1 pro
&
aiper Surfer S2 skimmer.
They are well made and do the job as described.
I use them everyday. Highly recommend.
9 February 2026
Horrible products
Horrible products, cheepest materials used but expensive to buy. Horrible warranty service. You have been warned.
16 February 2026
Unprompted review
Reply from Aiper Official
We are sorry to hear about your unpleasant experience with our company. We sincerely appreciate your time in sharing your feedback, as it helps us identify areas for improvement.
We have checked our systems and have not found any relevant order information or email interactions.
To resolve your issue as quickly as possible, please provide your order information and email address. Rest assured, we will continue to follow up on your issue until it is resolved.
We sincerely apologize again for your experience and thank you for your patience while we work to resolve the problem. Your feedback is invaluable, and we are committed to correcting our mistakes.
Excellent customer service as always
Excellent customer service as always. Very quick response to help me with my Scuba S1 unit charging issue.
6 February 2026
Reply from Aiper Official
We are sorry to hear about your unpleasant experience with our company. We sincerely appreciate your time in sharing your feedback, as it helps us identify areas for improvement.
We have checked our systems and have not found any related order information or email interaction records.
To resolve your issue as quickly as possible, please contact our customer support team via email. Rest assured, we will continue to follow up on your issue until it is resolved.
We sincerely apologize again for your experience and thank you for your patience while we work to resolve the problem. Your feedback is invaluable, and we are committed to correcting our mistakes.
The pool cleaner we ordered did not…
The pool cleaner we ordered did not work properly. I can and explained and they sent be a return label and I’m returning it tomorrow for a full refund
6 February 2026
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