Damaged my car because they couldnt be bothered to replace a broken brush head . Garage blames air serv and air serv blame the garage . Lets just say all the fluids were empty too . So your paying for... See more
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I don’t generally use petrol station car washes but I wanted to save money so I’m decided to give my local petrol station jet wash a try. I was apprehensive but it was easy to use, steps given whi... See more
Company replied
Doesn’t deserve any stars , tapped my card five times on the air serve jet wash machine , did not work . Money taken out of my account, filled out a refund form sent to me by a member of staff by emai... See more
Well where do I start after taking my card payment and no jet wash don’t work after trying all the settings I went into the garage to say what had happened. I was told by the shop manager that I had t... See more
Company replied
Company details
Written by the company
AIR-serv is the market leader in Air (tyre inflation), Vac and Jet wash equipment. Supplying petrol forecourt retailers throughout the UK and Europe.
Contact info
AIR-serv Redgate Road, WN4 8DT, Ashton in Makerfield, United Kingdom
- 01942 722333
- help@air-serv.co.uk
- air-serv.co.uk
2.1
Poor
59 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 2 weeks
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Awful experience every time I use…
Awful experience every time I use jetwash and tyre inflator happened at two different places today Asda and bp services that’s it never again
23 June 2026
Unprompted review
Reply from AIR-serv UK
Thank you for taking the time to share your feedback, and we are very sorry to hear about your experience.
We are currently experiencing a significant backlog of refund requests within our back-office team. Our team is working as quickly as possible to process all requests and honour eligible refunds.
If you have already completed the refund request form on our website at www.air-serv.co.uk/refunds, please be assured that your request has been received and will be dealt with as soon as possible.
Where a cash refund is required, the request must be processed through the petrol station. This is the process that all sites are aware of and has always been the standard procedure.
We appreciate your patience and understanding while we work through the current volume of requests.
Kind regards,
The AIR-serv Team
Charged for jet wash that didn't…
Charged for jet wash that didn't worked..., tried to get refund but nothing happened so far... time weaste
20 June 2026
Unprompted review
Reply from AIR-serv UK
Thank you for taking the time to share your feedback, and we are very sorry to hear about your experience.
We are currently experiencing a significant backlog of refund requests within our back-office team. Our team is working as quickly as possible to process all requests and honour eligible refunds.
If you have already completed the refund request form on our website at www.air-serv.co.uk/refunds, please be assured that your request has been received and will be dealt with as soon as possible.
Where a cash refund is required, the request must be processed through the petrol station. This is the process that all sites are aware of and has always been the standard procedure.
We appreciate your patience and understanding while we work through the current volume of requests.
Kind regards,
The AIR-serv Team
⭐ 1/5
⭐ 1/5 – Terrible service, avoid!
I paid £2 for their forecourt vacuum – it took my money instantly, but it did not work.Nothing I tried worked, complete waste of cash.
The refund process is even worse. The garage said it wasn’t their problem, so I had to contact AIR-serv directly. You have to fill out long forms, upload photos, give exact details and wait days for a reply – all just to get £2 back!
It’s clearly designed to make people give up so they keep your money. Unreliable machines, terrible care, and a deliberately difficult refund system. Don’t use their equipment – go elsewhere...its a legally scam
1 June 2026
Unprompted review
Reply from AIR-serv UK
Thank you for taking the time to share your feedback, and we are very sorry to hear about your experience.
We are currently experiencing a significant backlog of refund requests within our back-office team. Our team is working as quickly as possible to process all requests and honour eligible refunds.
If you have already completed the refund request form on our website at www.air-serv.co.uk/refunds, please be assured that your request has been received and will be dealt with as soon as possible.
Where a cash refund is required, the request must be processed through the petrol station. This is the process that all sites are aware of and has always been the standard procedure.
We appreciate your patience and understanding while we work through the current volume of requests.
Kind regards,
The AIR-serv Team
Charged for non service
Tried to use their air machine in Certa, Ballinasloe. The machine wasn't working but still took 3 times the required fee of €2. It's a waste of time trying to get a refund from them anyway. You just get the scripted reply, I won't be wasting my money there again. Always check your card statement after, Just in case.
12 May 2026
Unprompted review
Reply from AIR-serv UK
Thank you for taking the time to share your feedback, and we are very sorry to hear about your experience.
We are currently experiencing a significant backlog of refund requests within our back-office team. Our team is working as quickly as possible to process all requests and honour eligible refunds.
If you have already completed the refund request form on our website at www.air-serv.co.uk/refunds, please be assured that your request has been received and will be dealt with as soon as possible.
Where a cash refund is required, the request must be processed through the petrol station. This is the process that all sites are aware of and has always been the standard procedure.
We appreciate your patience and understanding while we work through the current volume of requests.
Kind regards,
The AIR-serv Team
Avoid if possible
Avoid if possible. The machine failed to provide the service but still took my payment. I have been waiting over two weeks for a refund and Air Serv has completely ignored my emails. No refund, no response, no customer support. Extremely frustrating experience.
8 May 2026
Unprompted review
Reply from AIR-serv UK
Thank you for taking the time to share your feedback, and we are very sorry to hear about your experience.
We are currently experiencing a significant backlog of refund requests within our back-office team. Our team is working as quickly as possible to process all requests and honour eligible refunds.
If you have already completed the refund request form on our website at www.air-serv.co.uk/refunds, please be assured that your request has been received and will be dealt with as soon as possible.
Where a cash refund is required, the request must be processed through the petrol station. This is the process that all sites are aware of and has always been the standard procedure.
We appreciate your patience and understanding while we work through the current volume of requests.
Kind regards,
The AIR-serv Team
I visited my local air-serv power wash
I visited my local air-serv power wash, the machine did not dispense any soap. This was reported to the filling station in used and they were very helpful and advised that I contact air-serv via their online refund form. I have made 2 claims now without response. Extremely poor service, I will not use again.
4 May 2026
Unprompted review
Reply from AIR-serv UK
Thank you for taking the time to share your feedback, and we are very sorry to hear about your experience.
We are currently experiencing a significant backlog of refund requests within our back-office team. Our team is working as quickly as possible to process all requests and honour eligible refunds.
If you have already completed the refund request form on our website at www.air-serv.co.uk/refunds, please be assured that your request has been received and will be dealt with as soon as possible.
Where a cash refund is required, the request must be processed through the petrol station. This is the process that all sites are aware of and has always been the standard procedure.
We appreciate your patience and understanding while we work through the current volume of requests.
Kind regards,
The AIR-serv Team
Very poor experience
Very poor experience. The air machine charged £1.50 for 5 minutes but only worked for around 30 seconds each time, despite multiple attempts. On the final try it actually deflated my tyre completely, leaving my bike unusable.
I rely on my bicycle due to mobility issues caused by my disability and this left me stranded. When I asked staff for help, they refused to assist or offer any refund and simply gave me a helpline number. The helpline was also unable to resolve the issue.
As a result, I had to walk home in significant pain. This is completely unacceptable, especially considering the impact on disabled customers. I would strongly advise others to avoid using this air machine until it is properly fixed and the customer service improves.
11 April 2026
Unprompted review
Reply from AIR-serv UK
Thank you for taking the time to share your feedback, and we're sorry to hear about your experience. At AIR-serv, we take all customer concerns seriously and are committed to delivering reliable service and support across every location.
If you need to request a card refund, please fill out the refund form on our website, www.air-serv.co.uk/refunds.
We thank you for your patience.
Kind regards,
The AIR-serv Team
Useless machine. Useless company
Been messaging and ringing daily to get a refund. They just ignore you! Reported to the bank to get my money back.
4 March 2026
Unprompted review
Reply from AIR-serv UK
Thank you for taking the time to share your feedback, and we're sorry to hear about your experience. At AIR-serv, we take all customer concerns seriously and are committed to delivering reliable service and support across every location.
If you need to request a refund, please fill out the refund form on our website, www.air-serv.co.uk/refunds. We thank you for your patience while our team works on processing your refund.
AVOID
Their equipment is faulty and they refuse to issue refund. Completely ignoring my emails. Terrible company, avoid all of their services at all cost !
21 February 2026
Unprompted review
Reply from AIR-serv UK
Thank you for taking the time to share your feedback, and we're sorry to hear about your experience. At AIR-serv, we take all customer concerns seriously and are committed to delivering reliable service and support across every location.
If you need to request a refund, please fill out the refund form on our website, www.air-serv.co.uk/refunds.
We thank you for your patience while our team works on processing your refund.
Kind regards,
The AIR-serv Team
This company are in the habit providing…
This company are in the habit providing poorly functioning machines which aren't the responsibility of the forecourt owners on which you'll find them. This is extremely frustrating service model, made only worse when they malfunction after having already taken your money, Airserv make it exceedingly difficult to obtain a refund.
After 5 emails now and 2 online form submissions I'm still waiting for anyone to provide a pathway to getting my money back for a failed air machine.
Stay away from Airserv.
14 January 2026
Unprompted review
Reply from AIR-serv UK
Thank you for taking the time to share your feedback, and we're sorry to hear about your experience. At AIR-serv, we take all customer concerns seriously and are committed to delivering reliable service and support across every location.
If you need to request a refund, please fill out the refund form on our website, www.air-serv.co.uk/refunds. It sounds like you have already done this, so we thank you for your patience while our team works on processing your refund.
Kind regards,
The AIR-serv Team
A scam of a company
A scam of a company. Paid cash for an air machine at the unattended Asda station at Burgh Heath. Machine didn’t work but Air Serv ‘do not give refunds for cash payments’.
Nothing short of theft and also completely against the law. They obviously rely on people not taking things further than just pocketing the cash without giving any service.
Avoid!
Edit: Air Serv responded to this comment saying I should just ‘contact the site for a refund’. It’s an unattended self service site. Not exactly the best agreement to have in place with an unattended site!
24 October 2025
Unprompted review
Reply from AIR-serv UK
Thank you for taking the time to share your feedback, and we're sorry to hear about your experience. At AIR-serv, we take all customer concerns seriously and are committed to delivering reliable service and support across every location.
For any cash refunds, we have an agreement in place with all sites whereby the site issues the refund directly in the event of a problem. When our engineer visits, the site is then reimbursed accordingly. Please contact the site directly to arrange your cash refund.
Kind regards,
The AIR-serv Team
Utter Rip-off
Sent the following email:-
Tried to use the foaming Lance Jet Wash at:
Spar, 90 Chesterfield Rd, Holmewood, Chesterfield S42 5TE
However, have just tried to use the foaming lance jet was at the spar petrol station on chesterfield road in Holmewood, chesterfield. Derbyshire.
We put £8 in one machine and it didn't work, we went into the petrol station to tell and they told us to try the other machine, so we did the same again and put £8 in that and that didn't work either.
No water or foam was coming out of any of the nozzles.
We informed the cashier and she told us to email you to request a refund. We did ask to speak to the manager but he said he 'wasn't interested'!
I would be very grateful if you could help facilitate a refund for me.
---------‐--‐-----------------------------
RECEIVED A GENERIC REPLY TO EMAIL saying ..
To follow the link for a refund, I proceeded to follow the link and it says they will only give a refund for card payment, so if you pay CASH, like I prefer to do) when using unknown machines like this you will be out of pocket!
WARNING.. DO NOT USE THESE IF YOU ONLY HAVE CASH... I WILL AVOID EVEN WITH A CARD TOO
What happens to consumer rights??
2 October 2025
Unprompted review
Reply from AIR-serv UK
Thank you for taking the time to share your feedback, and we're sorry to hear about your experience. At AIR-serv, we take all customer concerns seriously and are committed to delivering reliable service and support across every location.
We have spoken to the site in question and reminded them of the cash refund process. For any cash refunds we have an agreement with all sites that they refund the cash when there is an issue, and when our engineer visits they refund the site.
The machines will also be logged to be fixed by an engineer. Please can you speak direct with site who will give you your cash refund.
Kind regards,
The AIR-serv Team
Extremely unprofessional
Morrisons petrol station
4 Barnsdale Drive
Westcroft District Centre
Milton Keynes
MK4 4DD
Date/time: 31/7/25 09:15
I intended to use the air machine at the location, however, your staff member was stood in the bay.
I waited a short while parked in front of the bay, the gentleman looked at me but did not move, choosing to ignore me.
I then approached him asking if he could please move out of the way , so that I could use the air machine.
He refused to do so, was incredibly hostile and arrogant, saying "everyone else has managed to squeeze past".
I said that I didn't feel comfortable driving into the bay with him stood there, as I did not think it was safe or practical.
He then bellowed aggressively "you know what.." and proceeded to take out a barricade from the van , and set it across the bay, swearing under his breath as he did so!
I am truly appalled by this encounter.
I did receive a same-day reply from the company when I emailed about this, however I feel obligated to post this to alert other members of the public.
To Air-Serv, I would strongly suggest removing this person from any duties that could involve dealing with members of the public.
31 July 2025
Unprompted review
Reply from AIR-serv UK
Thank you for taking the time to share your feedback, and we're sorry to hear about your experience. At AIR-serv, we take all customer concerns seriously and are committed to delivering reliable service and support across every location.
If you need any further communication, please do not hesitate to get in touch.
Kind regards,
The AIR-serv Team
Zero communication
I tried to use the jet wash which I have used many times before and it wouldn’t start even though it took my payment. When I checked my card it had taken the same payment 4 times ! I have contacted them and they have not replied and I have not had a confirmation email so silence really and so I am left wondering if they are even processing my refund ?
7 May 2025
Unprompted review
Reply from AIR-serv UK
Thank you for taking the time to share your feedback, and we're sorry to hear about your experience. At AIR-serv, we take all customer concerns seriously and are committed to delivering reliable service and support across every location.
If you need to request a refund, please fill out the refund form on our website, www.air-serv.co.uk/refunds.
If you have already done this, then we thank you for your patience while our team works on processing your refund.
Kind regards,
The AIR-serv Team
Borderline scammers
Vacuum was blocked and didn't work. Worker unblocked and said I had to pay again to use it and wouldn't refund. Said I had to email to get refund and gave a slip of paper with an email address that bounced. Borderline scam company
19 April 2025
Unprompted review
Reply from AIR-serv UK
Thank you for taking the time to share your feedback, and we're sorry to hear about your experience. At AIR-serv, we take all customer concerns seriously and are committed to delivering reliable service and support across every location.
If you need to request a refund, please fill out the refund form on our website, www.air-serv.co.uk/refunds.
We thank you for your patience while our team works on processing your refund.
Kind regards,
The AIR-serv Team
Spending most of my time driving it's…
Spending most of my time driving it's always good to pull in and find the machines working, which they always are. They are also easy to use and priced reasonably.
12 March 2025
Unprompted review
Reply from AIR-serv UK
Thanks so much for the great review! We're glad to hear you had a positive experience — we truly appreciate the feedback.
Kind regards,
The AIR-serv Team
Reliable Company
Great equipment at the garage and good prices.
Great customer service when I had a payment problem a couple of months ago.
10 March 2025
Unprompted review
Reply from AIR-serv UK
Thanks so much for the great review! We're glad to hear you had a positive experience — we truly appreciate the feedback.
Kind regards,
The AIR-serv Team
Reply from AIR-serv UK
Thanks so much for the great review! We're glad to hear you had a positive experience — we truly appreciate the feedback.
Kind regards,
The AIR-serv Team
I used the forecourt equipment to valet…
I used the forecourt equipment to valet my car and found the equipment well designed with thought in mind for the user.
21 March 2025
Unprompted review
Reply from AIR-serv UK
Thanks so much for the great review! We're glad to hear you had a positive experience — we truly appreciate the feedback.
Kind regards,
The AIR-serv Team
Machines so easy to use
Machines so easy to use. White car was sparkling when finished. Would deffo use again.
26 March 2025
Unprompted review
Reply from AIR-serv UK
Thanks so much for the great review! We're glad to hear you had a positive experience — we truly appreciate the feedback.
Kind regards,
The AIR-serv Team
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