Air2heat Ltd Reviews 21

Paul has always been so helpful and reliable, turns up when he says he will, and fixes any problem quickly

I would wholeheartedly recommend Air2heat. Paul is so passionate about providing the best customer service and achieving the best results to suit each customer.
I initially contacted Paul to discuss the possibility of changing my old oil set up to a heat pump.
.At that time I was unsure and a little nervous about the heat pump option.
I am now a total convert and my house has been transferred into a warm comfortable home. I have constant hot water and feel my home has come alive.
Paul’s attention to detail is second to none. Each step of the process was fully explained and any questions I had were answered promptly with total transparency.
Not only did I feel I was a valued customer during the fit but still valued now as I have received contact from Paul since the fitting several times to check all is running smoothly and that I am happy. He also has access to stats should there ever be an issue. All work is guaranteed as well as the actual product.
Both myself and my home were shown the greatest respect by Paul and his hardworking plumber Sean throughout the process. Thank you Air2heat.

I'd been looking into options to replace my oil boiler for over 12 months and had been reading mixed information about Air Source Heat Pumps working well in circumstances like mine (retro fit with 10mm microbore pipes). One installer I asked to quote for the work advised I needed every radiator replaced and all new pipework to work with their ASHP.
Thankfully I also asked Air2Heat to quote.
Paul was incredibly helpful and knowledgeable from the first enquiry and was able to design a solution that required no new pipework or radiators, using a more powerful ASHP to deal with the microbore pipes. Paul's knowledge and experience of similar projects meant I had the confidence in him to go ahead with the project.
The work took place in October 2024 and Paul and his team all carried out the work to a really high standard and were professional throughout. Paul's pride and passion for his work is very evident, he was keen to make sure I understood and was happy with the work he was doing and was always looking to maximise the efficiency of the system. I received a full handover pack, including MCS and NICEIC certificates for the work they'd carried out, and Paul promptly dealt with the BUS Grant application process.
A few months after completion of the ASHP installation and I've got a warm home and remain very happy with the work Air2Heat have done and their continued support when I've had any queries. I have recommended Air2Heat to others and will happily continue to do so.

In Air2Heat Ltd Latest Review in 2025
The Director/Installer of Air2Heat Ltd Oswestry has Exposed My sensitive confidential Medical information on TrustPilot, the information was provided by 3rd Party in an official confidential capacity, With no permission given to share this information. Air2Heat Ltd has done this to undermine my Credibility to leave a review, also trying to try and discredit our Heat Pump Experience everything we have written is based on Facts and Honesty.
We are Appalled and the matter has been reported and under investigation.
22 to 24 HeatPump Disaster
In 2022 we engaged the services of this company the Director/Installer Designed the System with the assistance of Farr & Harris Shrewsbury. The Service this company provided was diabolical From 2022 until 2024Heating did not work correctly,We paid Air2Heat Ltd in Full by Bank Credit. What a Mistake advised always to pay by Credit Card. The System wasFully Commission and Certified by Daikin in 2022 as Arranged by the Director/ Installer of Air2Heat? Air2Heat Ltd Refusal to correct the problems was the start of our problems.
We Never saw the Director again from December 2022 Once paid he left us with the carnage to deal with the NICEIC HIES, And then RECC
⭐️NICEIC Inspections found 5 Non Compliances
⭐️The Contract Agreement is ALL Daikin Equipment
⭐️The Equipment is like a PICK & MIX All Sort
⭐️Handover Pack incomplete
⭐️Daikin Service Call 7/7/23
To get the system to work we Paid for a Service Call from Daikin Bristol to correct Air2Heats mistakes this was done by a fully Qualified Daikin Engineer in total the system cost over £19+ and he writes we chose not to apply for the BUSS Grant,
⭐️BUSS Grant it isn’t up to us to Apply for the grant it can only be applied for by the installer Tell the Truth!! And as you never returned to site, and our requests for you to Apply for the Grant through your then Solicitor this request was denied, you are in full Control who receives and who doesn’t get the grant. We see this as a way of punishment, for What!!

Moving on 2024‼️ We were informed the G3 Certification was done in ERROR, (Alarm Bells Rang)we had the fully completed certificates apparently this was done in Error by the G3 Daikin subcontractor from Climatemp. The Director/Installer Arranged the full system to be fully commissioned at it would have been if Air2Heat Ltd had stuck to the Arranged Daikin Equipment as on the Quote/Contract!!
‼️November 2024
Certsure/NICEIC Wrote to us and confirmed that Air2Heat Ltd were NEVER Registered for commissioning a unvented cylinder through the Competent Person Scheme, we have asked for proof of his G3 certification, but this request has been denied the reason given was it would Breach Data Protection Rules? We could be liable for a fine of up to £5k, you can see below he has only registered a heating system with No Reference to the Unvented Cylinder, but in 2024 this all changed

‼️Building Control notification (Screen Shots)
No(1) 2022
⭐️Install a heating system Building work complete
Ref. No: CP/22/18352/NICEIC| Status Complete

No(2) 2024
⭐️Install a unvented hot water storage with a heating system Install an air source heat pump
Ref. No: CP/24/13249/NICEIC Status: Building Work Complete
No(3) 2024
⭐️Install one or more new circuits
Ref. No: CP/24/14280/NICEIC| Status: Building Work Complete.
‼️The NICEIC on Several Occasions have stated in Emails that the Director/Installer is Part P Registered to do the Electrics as he has registered through the NICEIC Competent Person Scheme.

⭐️In response to the Director/Installer Review 2025,⭐️
We have had False Allegations made against us,which have been completely vindicated, these were vile untruths which is ongoing with the Authorities.
‼️Ongoing Investigations ‼️
UKAS
DESNZ
POLICE
TRADING STANDARDS
ICO
BEING INVESTIGATED FOR CONTENT DIVULGED IN A BLOG ON YOUR COMPANY WEBSITE A TOTAL OF 58 PRINTED PAGES MAKING PUBLIC OUR NAMES, ADDRESS, EMAILS, TEL AND NOW YOU REFERENCE MY MEDICAL CONDITION

We wrote to your then Solicitor Expressing our concerns on the contents of your Public Blog requesting on several occasions for Air2Heat Ltd to remove the information, this was Refused.
We have updated our Review due to the Content from The Director/Installer from Air2Heat Ltd who has issued a new Response on the 14/01/25.
Air2Heat Ltd has asked me to Change the the Date from 2024 to 2022 I will clarify these dates are correct and it isn’t down to my Memory Problems
⭐️2024 Letter Received NICEIC informing us you have never been Registered to Self Certify a Unvented Cylinder.
⭐️2024 Letter Received from Daikin Head office informing us that commissioning of the Unvented Cylinder and the certificate You Provided us with is Nul and Void
⭐️from Oct 2022 till 7July 23 the SYSTEM NEVER WORKED
🤥

Paul is extremely knowledgeable about all types/makes of heat pump and heating systems. He stood up to the challenge and went out of his way to resolve the issues with my installation (unlike many others who won’t touch a system that they haven’t installed). Worked meticulously, willing to go the extra mile and super friendly as well. Price was quite reasonable for the work performed, especially as he was travelling some distance to get here and back each day.

Paul was such an obligation and helpful chap from start to finish.
All work was carried out in a timely and professional manner and our new Samsung HT12 heatpump works really well especially as we have an old Victorian house with solid walls. Both myself and my wife would highly recommend Paul.
Thank you Paul.
Clinton Shane

Paul has serviced our Samsung ashp for a few years now and responded to emergency call outs . We are very pleased with his work and would recommend him every time . He’s always on time and professional in his work. Everything is clearly communicated with us and explained with no hard sell or persuasion to buy items we don’t need. We are encouraged that Paul is always available to help, even once while he was in holiday he video called us , Paul also came out to us on an emergency call during lockdown having the part delivered directly to us and fitting it (following government guidelines at that time )
We recommend A2h and will continue to use in the future

Paul has serviced my ASHP for a couple of years. Knowledgable friendly and efficient. He also responded quickly when my system stopped working(turned out to be a fuse board problem)
Overall I am happy with Air2heat and can recommend!

This Review gives you an insight into 10 Months of trying to get our concerns taken seriously. The Director and Installer from Air2Heat Ltd Oswestry has tried dispelling our claims, just to protect his Reputation in the Heating Industry, he has given various scenario as to Why our System has failed to preform.

We have encountered and endured unjustified actions from this company, that has left us feeling extremely cynical about the whole industry.

Our Air Source Heating Pump System was installed by AIR 2 HEAT Ltd OSWESTRY in 2022 and was not FIT FOR PURPOSE.

We Paid £18,500 + for an ASHP that has UNDER Preformed, This Price does not include ANY of the Ground Works!! The Director of this Company has shown a defiant unwillingness to Honour His Workmanship and Guarantee, giving endless excuses as written in his Blog that can be seen on his Website under ( THE UGLY SIDE OF TRUSTPILOT ) He undoubtedly thinks he is a perfectionist and is Formidable!!! That is all in his head. N-T-S in our Eyes.

As you can imagine this Whole Process has been Very frustrating, dealing with the NICEIC / MCS this has not been an easy process, after all it is the Installer that pays them the revenue so they will try to Protect them, but through being persistence and having the help of the Employed Daikin Engineers, our concerns have been justified.

We Have Been Sold unnecessary Equipment that isn’t Solar Compatible with a variety of components, making it Extremely Difficult for any one Company to Service. (See Report)

We can only put extraction of the Reports due to Space Restrictions on TrustPilot but I can Honestly say they are TRUE.

But here is the Evidence Reported and collated in July 2023

⭐️Official Governing Body (NICEIC)
⭐️Manufactures
⭐️Daikin
⭐️Mixergy

But Firstly let’s address why he States the reason for his Non return to site
He says we was falsely trying to obtain goods!! if the Director from Air 2 Heat had ordered the correct equipment to be synchronised with the Solar System installed DAYS Prior then the need for this 3rd Party Equipment that he is accusing us of demanding, would NOT have been unnecessary !!

Now this is where the Emails Tells The Real TRUTH

Air 2 Heat Ltd Response (to why we haven’t got the Solar Equipment)
⭐️ Mixergy have accepted their fault not Mine!! 🤷‍♀️

Mixergy Responded
⭐️Having spoken to both the merchant and the installer and the internal technical support team here at Mixergy, I can see that Mixergy is at no fault. Mixergy supplied the product ordered.

NICEIC REPORT on 18/8/2023
So it’s clear that their has been a Installation fault not identified back in February 2023
⭐️I understand that after several visits, the manufacturer Daikin have now fitted a NO Relay to your system, I can confirm that this issue would not have been picked up in our site inspection as an invasive fault-finding test would have had to be performed to ascertain that this was required, and as previously expressed Fault finding is not part of our remit.

Mixergy Report
Air2Heat Ltd The Director Unnecessary Specification of Equipment.
⭐️From the description of your property, it would seem like having a hot water cylinder to store hot water would be excessive/may not be required.

Daikin Service Report 7/7/2023
⭐️Tested the operation of the CH pump and proved that whenever the thermostat is calling the CH Pump would run. This is a common interlock for the pump, however there are concerns it runs even when the Altherma is in DHW operation.

Daikin Service Lead Engineer
⭐️We attended on the 7th of July and carried out some works that were not under Daikin's remit, however the work was carried out under "good will". The good will work carried out was the installation of a relay to limit the operation of a third party pump when triggered by a third party thermostat when there was a simultaneous Domestic Hot water.

For the Last 10 Months we have been called every name you can imagine.

Asking us to make a Public Apology?

Stating SO-SO Many Untruths.

The Wasting of Police Valuable Time.

Several Requests from different Organisations asked Air2Heat Ltd to attend site to fix: The 5 Non Compliance Faults/And Mediation. Police/Hies/NICEIC We had No Show on every occasion.

Where is our Apology Air2Heat Ltd you have tried in anyway you can to try and demoralise, subjugate, and intimidate Us. for What I ask?

Avoid Avoid Avoid

Paid huge deposit for the installation of ASHP with cylinder been told regularly the cylinder is not available, through some digging managed to get to Pauls 1-2-1 and managed to sort out the cylinder within 2 weeks where we have been told 12 weeks.

Constant lies, no customer service and will end up in court & complaints to MCS

Do not get fooled by Paul and find a reliable installer who won't take you for a ride

Our heat pump system was installed by a company in which we soon lost confidence. They were more interested in sales rather than service. Paul Thorney restored our confidence. He provides an excellent service, is prompt and ready to answer queries, pays good attention to detail and is conscientious in his work. Cannot recommend him too highly.

We had been looking at heat pump systems since moving and our new home had oil. My partner had done a lot of research and emailed a few different people. Paul and Anthony got back in touch and was very helpful and it was clear they understood our needs. After a few emails we was happy Paul and Anthony could help us. They came to visit us at home to have a look at our property and to talk through a number of different things. Both friendly, professional and helpful. They put our minds at ease and the next day we confirmed with them that we would like them to fit our heat pump system. The following week we visited the show room and spoke with Anthony a little more. Paul fitted our heat pump system and worked hard to ensure we was fully happy, working long days to try and complete the job on time. We would recommend Paul and Anthony. 👍☺️
Samantha and Luke.

Having experienced the diabolical (not Paul!) we found the best! He trips over his halo all the time.... fabulous job and at last it works!

Paul installed our Daikin Altherma high temperature heat pump. We chose Paul because of his passion for heat pumps and commitment to customer service, and are extremely pleased with our heat pump. He was really good at communication throughout the process, very quick to deal with any issues and SO reliable, a rarity these days. Absolutely recommend him! He's legend!

I have a Samsung R32 Air Heat Source Pump which was installed by a different company lets say not an approved Samsung installer. So I suffered a lot until found this true gentleman Paul who mastered the entire someone else's mess and restored my Heat Pump. In addition Paul was the only installer who installed my Sunamp Battery.
Can't thank him enough. Would highly recommend to friends and family.
Note: based on my experience, it is extremely difficult to find a true professional nowadays, so I guess i was lucky enough with Paul. Many thanks.

All i can say is Paul you fitted our system a year ago and your expertise and professionalism is outstanding explained in easy terms how the system works and i had our first service yesterday all fine but you are the only one i would allow to do the service excellent work
many thanks again Paul

Paul saved the day for us – he managed to diagnose the issues with our air source heat pump and fix them. Paul is extremely professional, passionate, gives honest advice and seems to live-and-breath air source.
I can’t recommend Paul enough – will definitely use him again.

Brilliant professional and efficient service, highly recommen!

I have worked with Paul a number of times and can highly recommend his work. He is extremely passionate and enthusiastic in his work, very professional with all customers and offers sound advice and recommendations on all air source heat pump related installs.