I was always on whats appa nd also to direct me in lisbon google map was not eating my full data, and becaus e it was the first time i used airalo i am sure i have note even used my whole data being... See more
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Connectivity allows me to use the navigation apps to drive vehicles in European countries. Sometimes there are areas where service drops out.
We’ve used AIRALO in several countries around the world with no issues. If you’re struggling to figure it out they have great customer care. Also a video online to show you what you’re doing wrong is... See more
Company replied
I am now onto my tenth Airalo esim. From Europe to Japan to New Zealand to South America. Simple purchase and setup, completed before I leave. On arrival, airplane mode off, use esim on. By the time t... See more
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Company details
- Telecommunications service provider
- Internet Service Provider
- Mobile network operator
- Phone and internet services
- Travel deals
About Airalo
Written by the company
Stay connected wherever you travel. With an Airalo eSIM (digital SIM), stay connected easily in 200+ destinations worldwide. No roaming fees or hidden costs — just easy, affordable, global connectivity.
What is an eSIM?
An eSIM is like a SIM card, but digital. It's built into your phone and functions just like a physical SIM.
Instead of having to go hunt for a physical SIM card, you can purchase an eSIM directly from the Airalo app, install it on your device, and instantly connect to a mobile network at your destination.
What is an Airalo eSIM plan?
An Airalo eSIM plan gives you access to mobile data, call, and text services. Choose between local, regional, or global eSIM plan to get online in 200+ destinations. You can also choose between Airalo's Unlimited packages for peace of mind, or choose a specific data package, over a number of days. Simply download the Airalo app, purchase your chosen eSIM, install it on your device, and connect to a mobile network when you arrive at your destination!
How does it work?
- Install the Airalo app.
- Purchase an eSIM plan for your travel destination.
- Install the eSIM.
- Turn on your eSIM and connect to the internet upon arrival.
Airalo eSIMs are available for 200+ destinations, including:
- United States eSIM
- United Kingdom eSIM
- Turkey eSIM
- Italy eSIM
- France eSIM
- Spain eSIM
- Japan eSIM
- Germany eSIM
- Canada eSIM
- Thailand eSIM
- Portugal eSIM
- Morocco eSIM
- China eSIM
- Europe eSIM
- South Africa eSIM
- United Arab Emirates eSIM
Why choose Airalo?
- Our core values (empathy, ownership, innovation, trust, growth, and customer-first) dictate everything we do.
- We are fully transparent about our eSIMs and prices, including the data cap and reset for our Unlimited packages.
- We are the eSIM pioneer and over 30+ million users trust us.
Why travelers love Airalo:
- Fast and efficient multi-lingual customer support.
- Flexible and affordable data packages, including Unlimited eSIMs.
- No hidden fees or surprise roaming charges.
- Unlimited eSIM packages with no hotspot limit.
- eSIM options for calls, text, and phone numbers.
eSIM FAQ
What does an Airalo eSIM package come with?
An Airalo package comes with a fixed amount of data (e.g., 1GB, 3GB, 5GB, etc.) valid for a specified time period (e.g., 7 days, 15 days, 30 days, etc.). You can also choose Unlimited data packages for a specified period. Airalo also offers calls, texts, and a phone number for 30+ destinations. If you run out of data or your validity period expires, you can top up your eSIM or download a new one right from the Airalo app.
How much does it cost?
eSIMs from Airalo start from US$4.50 for 1GB of data.
Does an eSIM come with a number?
Some eSIMs come with a phone number so you can call, text, and access data. Check your eSIM description for details before purchase.
What devices are ready?
You can find a regularly updated list of eSIM-compatible devices at this link:
Who is Airalo best for?
- Anyone who travels, whether it's for business or vacation.
- Digital nomads who need to stay connected to work while abroad.
- Crew members (e.g., seafarers, flight attendants, etc.) who need to stay connected while they travel.
- Anyone who wants an easy and affordable data alternative to their home network.
Can I use my SIM card at the same time?
Yes! Most devices allow you to use multiple SIMs and/or eSIMs simultaneously. You can keep your primary line active to receive text messages, calls, and 2FA authentication (but remember, they'll be subject to roaming fees).
Happy travels!
–Learn more about eSIMs and Airalo:
- Airalo Website: www.airalo.com
- Airalo Blog: www.airalo.com/blog
- Airalo Help Center: www.airalo.com/help
Join the Airalo community!
Follow @airalocom on Instagram, Facebook, YouTube, TikTok, Twitter/X, and LinkedIn.
Privacy Policy
www.airalo.com/more-info/privacy-policy
Terms & Conditions
Contact info
6 Raffles Boulevard, #03-308 Marina Square, 039594, Singapore, Singapore
- support@airalo.com
- airalo.com
4.0
Great
36k reviews
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This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Reply from Airalo
Hey there! It's great to hear that you found our eSIM easy to navigate after the setup. We appreciate your feedback and are thrilled you're enjoying your experience with us. We’re here to support your future travels, so feel free to reach out if you need anything!
- The Airalo Team.
Reply from Airalo
Hey there! We’re really glad to hear that you’re enjoying our services so much. Your enthusiasm truly makes our day! We’re here to support you on all your future travels. Safe journeys ahead!
- The Airalo Team.
Reply from Airalo
We're thrilled to hear you're enjoying our eSIMs for your travels! Knowing that our services are enhancing your experiences means so much to us. We hope to be part of your future adventures!
- The Airalo Team.
Reply from Airalo
We're so glad to hear that you're finding great value with our eSIMs! It's wonderful to know that our services are meeting your needs. We hope to be part of your future travels and continue providing you with the best experience possible.
Wishing you safe and happy travels ahead!
- The Airalo Team.
Reply from Airalo
It's fantastic to hear that you're consistently using our services during your travels! We love knowing that our eSIM keeps you connected on your journeys. Wishing you many more amazing adventures ahead!
- The Airalo Team.
Canada sim doesn’t work
Canada sim doesn’t work. Glitches on for a few minutes then it goes dark. BELL is the carrier providing the service and it’s really awful. I love Airalo generally, but the Canada SIM is crappy.
22 July 2026
Been a great app
Been a great app. I have had it for a while now and it works for me.
Had it in the Caribbean, US, England, Paris etc
23 July 2026
Reply from Airalo
It's wonderful to hear that our eSIM has been such a reliable companion for your travels across the Caribbean, US, England, and Paris! We truly appreciate your positive feedback and are delighted you're enjoying your experience. We hope to be a part of your future adventures!
- The Airalo Team.
Reply from Airalo
Hey there! We're so glad to hear that your experience has been seamless. It truly makes us happy to know our eSIMs are helping you travel without any hiccups. We’re always here to support your adventures, and we can't wait to be part of your future journeys!
- The Airalo Team.
Works as advertised.
After having used the esims in a couple of countries I am comfortable with the set up and operation. It has always worked as advertised.
I am trying the phone option for the first time so curious to see how that works.
23 July 2026
Reply from Airalo
It's great to hear you've had a seamless experience with our eSIMs in different countries! We appreciate your curiosity about the phone option and hope it works well for you too. If you have any questions along the way, we're here to help. Safe travels! - The Airalo Team.
Reply from Airalo
Hey there! It's great to hear that our eSIMs work effectively for you most of the time. We truly appreciate your support! If you ever have any questions or need assistance, we're here to help. Wishing you amazing travels ahead!
- The Airalo Team.
The best app ever for travelers easy…
The best app ever for travelers easy and no hassle
23 July 2026
Reply from Airalo
It's great to hear you find our eSIMs so easy and hassle-free for your travels! Your enthusiasm really means a lot to us. We’re always here to support your adventures, and we hope to be part of your future journeys. Safe travels! - The Airalo Team.
Reply from Airalo
Hey there! We're so glad to hear that you find our eSIM easy to use and that you're enjoying the connection quality. It really makes us happy to know you're having a good experience. We’re here to support your travels and can’t wait to be part of your next adventure!
- The Airalo Team.
Always logged out of my account
23 July 2026
Reply from Airalo
Hi Conran,
I'm really sorry to hear that you're always getting logged out of your account. We know this can be super frustrating! To enhance account security, we have implemented automatic logout features. If there is no activity for several days, you'll be logged out to keep your account secure from unauthorized access. Additionally, when a password is changed, users will be logged out of all devices to ensure their account remains secure. If you're being logged out frequently or having trouble accessing your account, please reach out to us through the in-app chat. Our live agents are available 24/7 and happy to help you.
Thanks a lot for your feedback, and I hope we can get things sorted for you soon!
Elena — Customer Advocacy
I had a very nice experience in good…
I had a very nice experience in good coverage on my vacations thanks a lot keep going
23 July 2026
Reply from Airalo
We're so glad to hear you had a wonderful experience and enjoyed the coverage during your vacation! Your support means a lot to us. We’re here to help make your future travels just as enjoyable with our eSIMs. Safe travels ahead!
- The Airalo Team.
Reply from Airalo
Hey there! We're so glad to hear you find our eSIM user-friendly and effective. Your experience is important to us, and we truly appreciate your feedback. We're here to support your travels and look forward to being part of your future adventures!
- The Airalo Team.
Reply from Airalo
Hey there! It's fantastic to know you're loving the great options we have available. We’re always here to provide you with the best eSIM experience for your travels. Thanks for sharing your thoughts, and we look forward to being part of your future adventures!
- The Airalo Team.
Reliable, good value for money.
Reliable, good value for money.
The Europe eSIM gives me instant access to UK, France, Switzerland and Greece so far on these travels.
23 July 2026
Reply from Airalo
It's fantastic to hear that you find our service reliable and a great value! We're glad the Europe eSIM is making your travels through the UK, France, Switzerland, and Greece even better. We hope you have an amazing time exploring!
- The Airalo Team.
Reply from Airalo
مرحبًا! نحن نقدر حماسك الشديد ونسعد برؤية تجربتك الإيجابية. إن دعمك يعني الكثير لنا، ونتمنى أن تستمر رحلاتك مع خدماتنا. نتطلع لأن نكون جزءًا من مغامراتك القادمة!
- فريق Airalo.
We are in KL Malaysia atm we cannot…
We are in KL Malaysia atm we cannot connect to your supported network
23 July 2026
Reply from Airalo
Hi Jacqueline,
Thank you for sharing your experience! I'm sorry to hear you're having trouble connecting to the supported network in Malaysia. I've just sent you an email to help sort this out, so please check your inbox when you get a chance. I appreciate your patience and look forward to getting this fixed for you.
Elena — Customer Advocacy
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