I was always on whats appa nd also to direct me in lisbon google map was not eating my full data, and becaus e it was the first time i used airalo i am sure i have note even used my whole data being... See more
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Review summary
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Reviews shaping this summary
Connectivity allows me to use the navigation apps to drive vehicles in European countries. Sometimes there are areas where service drops out.
We’ve used AIRALO in several countries around the world with no issues. If you’re struggling to figure it out they have great customer care. Also a video online to show you what you’re doing wrong is... See more
Company replied
I am now onto my tenth Airalo esim. From Europe to Japan to New Zealand to South America. Simple purchase and setup, completed before I leave. On arrival, airplane mode off, use esim on. By the time t... See more
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Company details
- Telecommunications service provider
- Internet Service Provider
- Mobile network operator
- Phone and internet services
- Travel deals
About Airalo
Written by the company
Stay connected wherever you travel. With an Airalo eSIM (digital SIM), stay connected easily in 200+ destinations worldwide. No roaming fees or hidden costs — just easy, affordable, global connectivity.
What is an eSIM?
An eSIM is like a SIM card, but digital. It's built into your phone and functions just like a physical SIM.
Instead of having to go hunt for a physical SIM card, you can purchase an eSIM directly from the Airalo app, install it on your device, and instantly connect to a mobile network at your destination.
What is an Airalo eSIM plan?
An Airalo eSIM plan gives you access to mobile data, call, and text services. Choose between local, regional, or global eSIM plan to get online in 200+ destinations. You can also choose between Airalo's Unlimited packages for peace of mind, or choose a specific data package, over a number of days. Simply download the Airalo app, purchase your chosen eSIM, install it on your device, and connect to a mobile network when you arrive at your destination!
How does it work?
- Install the Airalo app.
- Purchase an eSIM plan for your travel destination.
- Install the eSIM.
- Turn on your eSIM and connect to the internet upon arrival.
Airalo eSIMs are available for 200+ destinations, including:
- United States eSIM
- United Kingdom eSIM
- Turkey eSIM
- Italy eSIM
- France eSIM
- Spain eSIM
- Japan eSIM
- Germany eSIM
- Canada eSIM
- Thailand eSIM
- Portugal eSIM
- Morocco eSIM
- China eSIM
- Europe eSIM
- South Africa eSIM
- United Arab Emirates eSIM
Why choose Airalo?
- Our core values (empathy, ownership, innovation, trust, growth, and customer-first) dictate everything we do.
- We are fully transparent about our eSIMs and prices, including the data cap and reset for our Unlimited packages.
- We are the eSIM pioneer and over 30+ million users trust us.
Why travelers love Airalo:
- Fast and efficient multi-lingual customer support.
- Flexible and affordable data packages, including Unlimited eSIMs.
- No hidden fees or surprise roaming charges.
- Unlimited eSIM packages with no hotspot limit.
- eSIM options for calls, text, and phone numbers.
eSIM FAQ
What does an Airalo eSIM package come with?
An Airalo package comes with a fixed amount of data (e.g., 1GB, 3GB, 5GB, etc.) valid for a specified time period (e.g., 7 days, 15 days, 30 days, etc.). You can also choose Unlimited data packages for a specified period. Airalo also offers calls, texts, and a phone number for 30+ destinations. If you run out of data or your validity period expires, you can top up your eSIM or download a new one right from the Airalo app.
How much does it cost?
eSIMs from Airalo start from US$4.50 for 1GB of data.
Does an eSIM come with a number?
Some eSIMs come with a phone number so you can call, text, and access data. Check your eSIM description for details before purchase.
What devices are ready?
You can find a regularly updated list of eSIM-compatible devices at this link:
Who is Airalo best for?
- Anyone who travels, whether it's for business or vacation.
- Digital nomads who need to stay connected to work while abroad.
- Crew members (e.g., seafarers, flight attendants, etc.) who need to stay connected while they travel.
- Anyone who wants an easy and affordable data alternative to their home network.
Can I use my SIM card at the same time?
Yes! Most devices allow you to use multiple SIMs and/or eSIMs simultaneously. You can keep your primary line active to receive text messages, calls, and 2FA authentication (but remember, they'll be subject to roaming fees).
Happy travels!
–Learn more about eSIMs and Airalo:
- Airalo Website: www.airalo.com
- Airalo Blog: www.airalo.com/blog
- Airalo Help Center: www.airalo.com/help
Join the Airalo community!
Follow @airalocom on Instagram, Facebook, YouTube, TikTok, Twitter/X, and LinkedIn.
Privacy Policy
www.airalo.com/more-info/privacy-policy
Terms & Conditions
Contact info
6 Raffles Boulevard, #03-308 Marina Square, 039594, Singapore, Singapore
- support@airalo.com
- airalo.com
4.0
Great
36k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reliable service
Always working, super reliable. I've used it almost everywhere. It is very clear what it does and it does not make promises it can't keep
23 July 2026
Reply from Airalo
Hey there! It's great to hear that you find our service reliable and straightforward. We truly appreciate your feedback and are glad to be a part of your connectivity journey. If you have any questions or need assistance in the future, we’re here for you. Safe travels!
- The Airalo Team.
Reply from Airalo
Hey there! It's great to hear that you're happy with the pricing and network quality. Your feedback truly means a lot to us. We're excited to be part of your travels and look forward to supporting you in the future!
- The Airalo Team.
It was great overall
It was great overall - strong, fast signal, reliable… Until that one day (6/24/26) when our services were interrupted for several hours. There were 3 of us on Airalo for 15 days - my husband, my son, and I for our trip to Japan. Good thing we completed our train rides from a day trip in Kyoto and already walking to our hotel. That was probably between 530 and 6PM. Our map suddenly was giving us funny directions. When we reached our hotel, all 3 phones were showing SOS. We went out for a walk hoping that it was the hotel area that had no signal. We couldn’t find a restaurant to eat in because all menus were in Japanese and our translator wouldnt work. We ended up buying dinner from 7Eleven. Imagine if we were still in Kyoto and couldnt figure out how to ride a train back to Osaka. At the hotel, we were forced to use their wifi, which was almost inexistent. We spent the night in the hotel, doing nothing, as it would be useless going out without wifi on our phones. That was really frustrating. It was actually a great experience with Airalo except for those 5 or 6 hours without signal. =(
24 June 2026
Reply from Airalo
Thank you for sharing your feedback, Monica.
We're sorry to hear that getting started with the app and eSIM wasn't as straightforward as you expected. We know that setting up a new eSIM should be simple, and we'd be happy to help make the process easier.
Please reach out to our Support team via the in-app chat or through WhatsApp on our website or app. Via our in-app chat, we have live human agents available 24/7. Simply ask to speak with an agent, and you'll be immediately connected. Our team will guide you step by step through the setup and answer any questions to help get you connected.
Sophia – Customer Advocacy
Seamless Connectivity and Outstanding Travel Experience
I’ve tried several eSIM providers over the years, and Airalo has been the best experience by far. Everything worked exactly as promised—from purchasing the eSIM to activation and using it throughout my trip. The connection was fast, stable, and reliable wherever I traveled.
What impressed me most was how simple and stress-free the whole experience was. I never had to look for a local SIM card or worry about expensive roaming charges. Airalo made staying connected effortless.
Thank you for creating such an excellent service. I’ll definitely be using Airalo for all my future trips and recommending it to my family and friends. Keep up the great work!
23 July 2026
Reply from Airalo
We're so happy to hear you had such a great experience with our service! It's wonderful that everything from purchasing to activation went smoothly for you. Your recommendation to family and friends means a lot to us. We’re committed to providing seamless connectivity and appreciate your support. We can’t wait to be a part of your future travels!
- The Airalo Team.
Mobile internet is useless
Mobile internet is useless. It’s VERY slow to the point where Google maps can’t even load 100%.
I’m using my wife’s phone which has international roaming to get around.
Had I known this from the beginning, I definitely would not have purchased the $72 dollar 15 day no limit data In Macedonia.
Regards
23 July 2026
Reply from Airalo
Thank you for taking the time to share your feedback, Aytekin.
We're sorry to hear the connection wasn't fast enough to support something as essential as navigation during your trip. We understand how disappointing it is when you're relying on your eSIM and have to switch to another connection instead.
Please reach out to our Support team via the in-app chat or through WhatsApp on our website or app. Via our in-app chat, we have live human agents available 24/7. Simply ask to speak with an agent, and you'll be immediately connected. We'll review your eSIM, check what may have affected the connection, and work with you to find the most appropriate solution.
Sophia – Customer Advocacy
Esim. Easy to install
It’s a bit pricy. But easy to use. We are seniors and it’s easier than purchasing a new SIM card for us.
23 July 2026
Reply from Airalo
We're so glad to hear that you found the installation simple and that our eSIM meets your needs as seniors! We appreciate your thoughts on the pricing, and we're happy you chose this convenient option over traditional SIM cards. We hope our eSIM makes your travels even more enjoyable. Safe travels ahead!
- The Airalo Team.
Reply from Airalo
Thanks for sharing your thoughts! We're glad to hear that you find our eSIM easy to use and packed with good information. Your experience really matters to us, and it’s wonderful to know you’re enjoying it. We hope to be a part of your future travels!
- The Airalo Team.
Straight forward set up and simple to…
Straight forward set up and simple to use. I like you get rewarded the more you use the app.
23 July 2026
Reply from Airalo
We're so glad to hear that you found the setup easy and enjoy the rewards! Your experience means a lot to us, and we’re always here to support your journey. Safe travels ahead! - The Airalo Team.
Reply from Airalo
Hey there! We’re so glad to hear you found our eSIM easy to use and had a great experience overall. Your positive vibes really mean a lot to us! We're excited to be a part of your future travels.
Wishing you amazing adventures ahead!
- The Airalo Team.
Nothing works after I paid for 30 days…
Nothing works after I paid for 30 days of service.
23 July 2026
Reply from Airalo
Hi Simon,
Thank you for your review! I'm really sorry to hear that you're having issues with your eSIM. I've just sent an email to help you out. Please check your inbox when you have a moment! I appreciate your patience and can't wait to get everything back on track for you.
Elena — Customer Advocacy
Easy to use and has always worked so far
23 July 2026
Reply from Airalo
It's great to hear that you find our services easy to use and reliable! Your experience means a lot to us, and we’re here to support your travels. We’re excited to be part of your journey and look forward to helping you with your future adventures.
- The Airalo Team.
Set up was confusing and selected…
Set up was confusing and selected carrier had very spotty reception around Umeda.
23 July 2026
Reply from Airalo
We're so glad to hear that you found the setup easy and our service reliable! Your kind words inspire us to keep delivering great experiences. We appreciate you taking the time to share your thoughts and look forward to being part of your future travels! - The Airalo Team.
Reply from Airalo
Hey there! It's wonderful to hear that you're enjoying our eSIM and finding it easy to use every day, no matter where your adventures take you. We love being part of your travel experience and look forward to supporting you on your future journeys!
- The Airalo Team.
Reply from Airalo
It's fantastic to hear that our service made your travels better! We truly appreciate your kind words and support. We hope to be part of your future adventures as you explore the world with our eSIMs. Safe travels!
- The Airalo Team.
Reply from Airalo
It's fantastic to hear that everything is working smoothly for you while visiting Cape Town! We truly appreciate your feedback and are glad you're enjoying our eSIM. We hope you have many more adventures ahead!
- The Airalo Team.
Reply from Airalo
We're so glad to hear you found our eSIM user-friendly and valuable! Your experience means a lot to us, and it inspires us to continue providing great services. We look forward to being part of your future travels!
- The Airalo Team.
Reply from Airalo
Hey there! We truly appreciate your kind words about our service. It's fantastic to hear you had a great experience with us! We’re here to support your travels and make them even better. If you need anything in the future, just reach out. Safe travels!
- The Airalo Team.
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