Big shout out to Michelle in customer services who helped me to exchange my too large Gala sandals for the next size down in gold. She provided excellent customer service and swift delivery. I'm delig... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought some lovely shoes however the fit wasn't quite right. A quick phone call & a replacement pair was sent out before they had received the original pair back, which was great as I needed them... See more
Company replied
Absolutely gorgeous shoe and so comfy. I can no longer wear heels for very long so these are the perfect alternative for me. Needed something more dressy for a party and daughter’s graduation and thes... See more
I'd been looking at the Charli trainers for ages, but couldn't justify them, even though I know how comfy Air & Grace shoes are. Anyway, hubby saw me looking at them and asked why I hadn't bought them... See more
Company details
- #72 of 218 best companies in Shoe shop
- #15 of 35 best companies in Boot Shop
- #20 of 27 best companies in Boutique
- #182 of 596 best companies in Clothing Shop
- #117 of 276 best companies in Fashion accessories shop
- #18 of 69 best companies in Streetwear store
About Air & Grace
Written by the company
We make astonishingly comfortable shoes that quite simply look amazing.
After 20 years creating footwear ranges for international brands, our founder Claire became increasingly frustrated with the idea that comfort and style couldn't exist.
Nine years on and we're now a small but mighty team of specialists, putting our heart and sole into every shoe we create.
Style and comfort are key - all of our shoes, boots and sandals have layers of high-performance memory and recovery foams built in.
We're passionate about responsible manufacturing. Our materials are sourced from accredited suppliers who operate to the highest standards, and manufacturing our shoes in Europe means fewer miles to travel.
We’re also fierce advocates of slow fashion and believe great design is seasonless. The cycle of endless discounting and throwaway fashion has a huge impact on our planet, that’s why our philosophy is 'buy fewer, choose better'.
A philosophy that means enduring quality is built into every shoe we design, so that you’ll love to wear your favourite pair, again and again.
SHOP NOW contact us
What makes our shoes so special?
Written by the company
- Our patented Tender Loving Air® Technoogy
- Hidden in our trainers you’ll find our patented Tender Loving Air® comfort sole that made us famous. We're told it's like walking on a cloud... Unique to Air & Grace, our patented Tender Loving Air® comfort sole combines layers of high performance foam cushioning to give you that “astonishingly comfortable” feeling underfoot. We use the best, high performance materials, usually only found in sports shoes.
FREE UK Standard Delivery
for all orders £125 and over
Standard deliveries usually take 2-4 days to reach you from dispatch. We aim to dispatch the same working day if the order is placed before midday.
We offer a FREE exchanges (UK only) using Royal Mail.
Contact info
Unit 5 Lloyds Wharf, Mill Street, SE1 2BD, London, United Kingdom
- 02039954713
- hello@airandgracelondon.com
- airandgracelondon.com
4.7
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to place the order and the shoes…
Easy to place the order and the shoes arrived quickly.
10 March 2026
Love my glittery Islas already
Love my glittery Islas already. Comfy from Day 1. Really hope you bring back the plain suede Islas too.
16 March 2026
Beautiful shoes of quality leather
Beautiful shoes which I have been considering for ages and I am so glad I finally bought them. The leather is soft and the colour ( I bought the gold) just gorgeous. Delivery was incredibly quick . I had one small query which was answered almost immediately and fully sorted out. Thank you. I am now saving up for the next pair 😁
27 February 2026
Unprompted review
This is my 2nd pair of Anais
This is my 2nd pair of Anais. I love them. So stylish and yet so comfortable. A combination that is rare to find.
16 March 2026
Love my new shoes
12 March 2026
Fantastic Shoes
Everything was easy from ordering, to delivery. No issues. The shoes are fantastic. I wasn't sure if the shoes would be as comfortable as people had said, but they are! Truly. Put them on, and they felt like slippers. Love them. I will definitely buy again. :)
21 March 2026
Unprompted review
Dancing Queen
Beautiful quality sandals very soft leather but unfortunately they were slightly too big for my narrow size 4 feet.
The return was very easy and my refund is being processed.
13 March 2026
Fabulous shoes
I’ve just ordered my second pair of Anais T bar flats…. that says it all!
Fabulous shoes & extremely comfortable.
5 March 2026
Unprompted review
Prompt delivery (which was a relief as…
Prompt delivery (which was a relief as the shoes were for an event). The shoes look great (brown and gold) and were incredibly comfortable. I’m delighted with them!
12 March 2026
Wanted to love my trainers but they’ve…
Wanted to love my trainers but they’ve given me painful blisters on the top of my small toe where the leather join is rough. I was wearing socks and they felt comfy when I first tried them but after a short walk they are really painful. Very disappointing- I have not experienced this with trainers before.
12 March 2026
Lovely shoes
Lovely shoes. Excellent service. I have a high instep so struggle with flats. Sadly I had to return the shoes due to my awkward feet but this is no reflection of the quality of the shoes or service
12 March 2026
Amazing brand
Amazing brand, I love the quality, comfort and attention to detail, it's second to none for the combination of design and fit.
12 March 2026
Beautiful shoes & so comfortable
Beautiful shoes & so comfortable. Bought for a wedding.
13 March 2026
My Anais shoes were on pre order and came before expected time
My Anais shoes were on pre order and came before the pre order date which was great . The shoes are beautiful quality and are very comfortable. I chose the brown and bronze colour way as they will go with everything. I absolutely love Air and Grace footwear , I’ve got quite a few pairs now and they really last well .
12 March 2026
Always fantastic!
Used Air and Grace before, they are always amazing, speedy to send out my purchase, wrapped perfectly safe and lovely shoes!
10 March 2026
Really pleased with my gold shoes
Really pleased with my gold shoes, exactly as described, comfortable and good quality.
My only comment would be to change your delivery company away from Royal Mail. My shoes went missing for 4 days without any updates and then randomly turned up unexplained in my recycling bin!!!
12 March 2026
I’m in love with my new shies!
These shoes are just so gorgeous and so comfortable- like my feet are wrapped in a cloud!
12 March 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.