"This bank is a total joke. They can't speak English and demand ridiculous documents. They are unable to open an account for an EU citizen doing business in the Czech Republic—someone who pays taxes a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Everything can be done online, you pretty much never have to visit the bank. No one is calling you to push a new product. Everything works fine. Unfortunately they don't offer credit cards, but their... See more
7 years opened account , no circumstances have changed on my side, and today all of sudden, all my available merits were gone unavailable. So I'm going close the account and get something else.... See more
Not even one english speaking cosultant in a branch. Patronizing and condescending looks cause if you dont speak Czech you are plebs for them. They also use children drawings as a security questions.... See more
Company details
- Bank
- also in
- Financial Institution
Information provided by various external sources
Chceme dokázat, že i banku můžete mít rádi. Air Bank je ke klientům otevřená, pravdivá a považuje je za zákazníky, ne za čísla.
Contact info
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Air bank is top bank
very good user bank
very good user bank, I am very satisfied that I am their client
Best bank in Czech Republic
I'm client of Air bank from 2014.
The best bank in Czech Republic.
Excellent client support.
Excellent reclamation department.
Excellent internet banking.
Pretty good
Pretty good. Cheap, easy to use. They don't ever bother you with promotion nonsense. The only thing I miss here is lack of credit card.
this is the best bank I have ever had
this is the best bank I have ever had. I have some banks in UAE and London and few more in CZ but this one is really the best. I am client for 6-7 years and I have never had any problem, the support is very helpful. If you call to customer service they always pick up the phone very quickly, also they call you back.
Toto je nejlepší banka kterou jsem kdy měla, jsem klientkou už 6-7 let. Mám banky v UAE, UK a pár v ČR ale airbank je opravdu nejlepší ze všech. Zákaznický servis je perfetkní s rychlou odezvou. Vždy mi s čímkoli velmi rychle pomohli. Jsem velmi spokojená.
Fair approach
Fair approach, great mobile banking, easy payment processing.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








