Aircare Appliances Reviews 

Ordered a Midea 12,000 BTU from them on 28 May. Told delivery took four working days. When no word of the sending came on 3rd June, I contacted them to be told the unit was on the way and I would be contacted with a delivery date. I note I use the Shop app and both the air con unit, and a free window air lock kit Aircare provided were both added to the app automatically, so tracking in transit could be done. While the free window air lock kit status moved to sent/delivered (delivered on 5th June by Royal Mail), the air con unit's status never changed to indicate it was even dispatched. Weeks passed, until I contacted Aircare again on 18 June querying where the air con unit was for a second time, after I was sent emails from Aircare appliances asking me to review the air con unit that I hadn't even received. I was told the unit was sent and the dispatcher had told Aircare Appliances that it had been delivered and signed for on 4th June. However, I was home all day and no one knocked, let alone delivered this to my address. When I asked for evidence of delivery, such as delivery reference number, proof of signature or photo of delivery, none were provided. I was told that Aircare do not have access to third party information from the dispatcher, and that if it hadnt been delivered, a criminal investigation would need to be opened, as the unit had "been stolen". This was, respectfully, not my problem, as their contract was with the dispatcher who was fulfilling a service for them; my contract was with Aircare, whom I had paid for goods inclusive of delivery. When I asked how this would be resolved, given I had not received goods as paid for, and I again requested evidence of delivery, none was provided. I ended up going back to my credit card who thankfully refunded the money with haste. Be warned, if you do risk using this company, please use a credit card when buying from them, because if the order goes missing as mine seemingly did (if it was ever dispatched), they will not take any responsibility or offer a refund or replacement, even if there is no evidence of delivery. Maybe this was a one off, but I didnt like how this was handled at all. There was no notification of supposed shipment as promised, no contact was made to arrange a delivery date as promised, no evidence of the delivery was provided, and when this was raised as not delivered, there was no indication that this was to be taken seriously or any query that the dispatcher had not delivered as they claimed. Further, no information on how this was to be resolved was offered. Coincidentally, while I was writing this review, I was again contacted by Aircare who reaffirmed that the dispatcher told, who I was told was the "air conditioning centre" had reaffirmed that "according to their records" the air con unit was delivered on 4th June. I was then given the contact number of the air conditioning centre to chase the missing unit myself with no offer of help or resolution, and no evidence again provided of delivery. It is not my responsibility to chase an air-conditioning centre when I paid for the goods through Aircare. It is Aircare who has contracted them, so they are their customer. Fortunately, this is no longer my problem, as my credit care company have already employed a chargeback on the goods, although I am aware that other credit card companies can take a significant time longer than mine. Nevertheless, I am left without the zircon unit I purchased in the midst of a heatwave, and it has now sold out everywhere. Vey bad experience overall and cannot recommend this company.

I was just about to complete my purchase for Midea 12,000 BTU Portable Split Air Conditioner for 965 pounds net. Suddenly the website refreshed and now its costing 979 pounds exc vat and 1175 with vat.

Ive either been very unlukcy or algorithm saw the item was in my basket etc.

I have bought a Midea air conditioner from them and really appreciate how they helped me out with the ordering and delivery. Josh is so kind and helpful by keeping me update with the status of my order since it has been a busy time for getting an air con these days. And George has worked so hard to get my air con delivered as soon as possible, especially I wasn't able to receive it on the first day since I was working, and he and his team sent it back to me on the next day which I am very grateful for that. Overall it has been a great experience shopping with them. Many thanks to all of them.

George helped me with my order, 5 star customer service!

I am waiting for a delivery. I keep being told it has been dispatched and is on the way, but it never arrives. And I am never given tracking details. So I don't know what to think. I have paid the money, but I have not received the goods ordered.

Well, what can I say! George was amazing and went above and beyond for me when I placed my order, he even upgraded me because the unit I wanted wasn't in stock. Unfortunately for me, I actually ordered the wrong thing but George was then amazing again with getting it returned and refunded.
George was knowledgeable, professional and polite throughout the whole process and I'll be straight on the phone to him in the future if I need aircon again
Absolute Superstar!!

I placed a phone call to airecare because the letter F kept flashing which is supposed to me fill with water, The water tank was half full. I spent quite a few days trying to figure it out. I spent 10 minutes on the phone with Caroline, and in that span of time she had me do a few things and WOW my humidifier is working like new again.

I am really impressed and happy with how quickly my issue was dealt with 😁

This company is amazing. They are very knowledgeable and helpfull regarding an issue I knew nothing about.
They are friendly and swift in resolving the problems.
I have no problem recommending them.

good machine provided & good installation services , we can enjoy that

I contacted this company to check on availability of an item that I was looking to order from them due to their very competitive pricing. I spoke to George who was very helpful and offered to contact the supplier for me immediately, he then offered to call me back which he did as promised. He made the order process seamless.
Very impressed. Good customer service goes a long way

An excellent buying experience. Ordered an aircon unit on the website as a surprise for my daughter, who had wanted one for a while. Unfortunately I bought one without the heater function. I called the helpline when I realised and spoke with George. He was fantastic, putting me at my ease by stopping the shipment and then updating the order with the correct model. The item was quickly dispatched and arrived in good time. I now have a very happy daughter! Thank you to George and team for a great buying experience. Thoroughly recommended

Very professional service overall. Excellent communication and prompt response to queries. Product arrived in time, as promised. Thank you.

I was searching for an Air Cooler to use in the latest heatwave and found one on the Aircare Appliances website. Wanted to say a huge thanks to both George who put forward some excellent choices and also to Josh whose customer service was just excellent. He was helpful, honest and very professional. The product arrived in great time and I’m very pleased with everything. Cannot fault anything and will certainly recommend Aircare Appliances to any friends & family who are after any of these products. Thankyou both for everything..

I ordered an AC unit but had to ask for a refund because the delivery time I was hoping for was not possible, often something like this can be very difficult to get help with and companies can be very resistant or simply unresponsive. However, George at Aircare Appliances responded quickly and politely not arguing about the ask and instead was completely reasonable and understanding which is pretty rare customer service to receive these days! He processed the refund right away to enable me to order with another company that could deliver in the timeframe I needed and was so professional that while I didn't keep my order with the company this time I will definitely consider them for future needs. It was refreshing and the exact right way to build a customer base which is so rarely seen these days. It was much appreciated, and encouraging.

ordered in good faith a unit frin aircare on the Monday, paid for express delivery and was advised it would be with me no later than Thursday. well thursday came and no unit so i went on there chat and asked where is the unit. they explained that it wouldnt be with me till Monday as they had to restock the unit and would go out tomorrow the Friday! so i asked for a full refund and asked about there complaints procedure of which they dont have one! which is a red flag already! so a refund i was told had been "Issued" and i had to ask 3 times that i wanted it in writting to my email before they actually did that. very poor expwerience with aircare appliances and no complaints procedure! found the unit on amazon within 3 minutes, cheaper and delivery by saturday! it wouldnt have been too bad if 1) they had contacted me, 2) offered compensation 3) advised it would be late and given me options then to cancel and get from somewhere else without wasting 3 days waiting!

Great customer support from George. Quick to handle my request, and managed to purchase a difficult-to-source item.

Pre-ordered a portable unit and received exceptional customer service thus far! Looking forward to it arriving!

I recently purchased a heater from this company, and unfortunately it arrived damaged. I had to contact customer service, and I must say the support I received was beyond my expectations.

George was extremely responsive and resolved the issue quickly and professionally. It was reassuring to deal with someone who genuinely cared about providing excellent customer service.

I will definitely be purchasing from this company again, and I would like to give a special thank you to George for his outstanding support throughout the process.

I have just ordered an Olympia Splendid Unicor Prob3.5kW all in one AC unit from George the business advisor, who was extremely helpful and knowledgeable.i am looking forward to seeing this unit making life more enjoyable in the summer months.