Air Care Direct Reviews 32

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Very easy to set up and install app which has settings where I found that it has 2 heat choices. Been using it for about 2 weeks now on automatic and impressed with air quality. It soon picks up o... See more

Company replied

Rated 1 out of 5 stars

Bought an air conditioning unit and had to return it. I was told I would get a refund within 2 weeks. After 3 weeks no refund. Called them and it says offices closed. After leaving a negative review o... See more

Company replied

Rated 5 out of 5 stars

Blueair purifier was delivered quickly, easy to set up, looks stylish and is efficiently purifying the air, we are happy with the product. There is a low fan noise when using and a slight breeze whi... See more

Company replied

Rated 5 out of 5 stars

Excellent website making it easy to find the filter I needed. Ordering was simple and delivery fast in sturdy packaging. Probably the best place to order Blue Air filters!

Company replied

Company details

  1. Appliance shop

About Air Care Direct

Written by the company

Air Conditioners
Air Purifiers
Cooling Fans
Humidifiers
Dehumidifiers
Blueair Filters

Experts in Air Treatment

We pride ourselves on supplying best-in-class air treatment solutions to suit any individual needs and requirements. Over the past two decades, we’ve only partnered with premium manufacturers such as De'Longhi, Blueair and DUUX. As you’d expect from a business with history, we have brought comfort into more than 200,000 homes and offices, and have dispatched in excess of half a million packages.

We are committed to delivering the best in comfort and design, but also in energy saving and care for the environment. Taking care of our natural world is a must and we’re more committed than ever to looking after the environment and preserving precious resources for future generations.

Leading brands in our portfolio, such as De’Longhi invest hugely in technology to deliver the perfect combination of wellbeing and eco-sustainability. Not only do De’Longhi Pinguino air conditioners consume less energy while delivering best-in-class performance, but they are also the only portable air conditioners to use natural, non-toxic coolant, propane R290, which does not produce a harmful greenhouse effect, contrary to other, synthetic gases.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

32 reviews

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Rated 5 out of 5 stars

Very easy to set up and install app…

Very easy to set up and install app which has settings where I found that it has 2 heat choices.
Been using it for about 2 weeks now on automatic and impressed with air quality.
It soon picks up on any changes.
Very quiet though when fan activated you do hear it but not intrusive.
We are both elderly and have noticed an improvement in our breathing.

5 February 2025
Air Care Direct logo

Reply from Air Care Direct

Hi,

Thank you for this detailed review. We really appreciate the time you have taken to get in touch and let us know how it is going.

Si- Customer Experience Team

Rated 5 out of 5 stars

Excellent service

Extremely prompt delivery.

Extremely prompt collection of a faulty item (the fault had nothing to do with Air Care Direct).

14 August 2024
Air Care Direct logo

Reply from Air Care Direct

Hi,

I am glad to hear that your issue was resolved promptly. Thank you for taking the time to leave this feedback!

Jack - Customer Experience Team

Rated 5 out of 5 stars

Prompt service

Prompt, efficient service. Happy with product. Would recommend.

27 June 2024
Air Care Direct logo

Reply from Air Care Direct

Hi Janet,

Thank you for the 5 stars! We really appreciate it.

Jack - Customer Experience Team

Rated 5 out of 5 stars

De’Longhi air con

Great company to deal with, I would highly recommend

25 June 2024
Air Care Direct logo

Reply from Air Care Direct

Hi,

Thank you for taking the time to leave a review, we really appreciate it!

Jack - Customer Experience Team

Rated 5 out of 5 stars

Fast and well packaged

Fast and well packaged

19 June 2024
Air Care Direct logo

Reply from Air Care Direct

Hi Colin,

I am glad that you had a good experience receiving your order. Thank you for taking the time to leave a review!

Jack - Customer Experience Team

Rated 5 out of 5 stars

Good communications

The item I bought wasn't in stock, but received an email with option for refund or to wait. Chose the second and it arrived promptly when once in stock.

8 February 2024
Air Care Direct logo

Reply from Air Care Direct

Hi Sally,

I am glad to hear that our team was able to help. Thank you for taking the time to leave a review, we really appreciate it!

Jack - Customer Experience Team

Rated 4 out of 5 stars

Everything as advertised

Everything as advertised. Quick delivery.

13 December 2023
Air Care Direct logo

Reply from Air Care Direct

Hi,

Thank you for leaving us this kind review!

Regards,

Jack - Customer Experience Team

Rated 5 out of 5 stars

Blueair purifier was delivered quickly

Blueair purifier was delivered quickly, easy to set up, looks stylish and is efficiently purifying the air, we are happy with the product.
There is a low fan noise when using and a slight breeze which soon blends into the background and which I would expect from an appliance of this kind.
Very satisfied with my purchase.

30 October 2023
Air Care Direct logo

Reply from Air Care Direct

Hi Joyce,

Thank you for taking the time out to leave us this review.

Si - Customer Experience Team

Rated 5 out of 5 stars

Excellent

Item was exactly as described (Blueair air filter) and arrived quickly with good packaging. Highly recommended company.

16 October 2023
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Reply from Air Care Direct

HI

Thank you for this feedback. It is greatly appreciated.

Si - Customer Experience Team

Rated 5 out of 5 stars

Will buy again!

Excellent website making it easy to find the filter I needed. Ordering was simple and delivery fast in sturdy packaging.

Probably the best place to order Blue Air filters!

20 September 2023
Air Care Direct logo

Reply from Air Care Direct

Hi Joanne.

Thank you for this feedback, we really appreciate it.

SI - Customer Experience Team

Rated 5 out of 5 stars

Excellent service

Excellent service, cheaper than competitors and arrived within a day or two.

20 September 2023
Air Care Direct logo

Reply from Air Care Direct

Hi Lisa,

Thank you for this review. We appreciate you taking the time to do so.

SI - Customer Experience Team

Rated 5 out of 5 stars

Hassle free

Quick delivery, good value for money.
Hassle free!

4 September 2023
Air Care Direct logo

Reply from Air Care Direct

HI Stewart,

Thank you for taking the time to leave us this feedback.

Kind Regards

Si - Customer Experience Team

Rated 5 out of 5 stars

Quick delivery

Ordered the night before and it arrived the next morning. Perfect aircon unit. Very please

7 September 2023
Air Care Direct logo

Reply from Air Care Direct

Hi

Thank you for leaving us this kind review.

Si - Customer Experience Team

Rated 5 out of 5 stars

Quick delivery

Quick delivery, excellent product, great service! Highly recommended!

13 July 2023
Unprompted review
Air Care Direct logo

Reply from Air Care Direct

HI

Thank you for leaving us this review

Si - Customer Experience Team

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