Application to shop was well designed and easy to shop. My new baby grand daughter looks absolutely amazing in her pink NASA hoodie. Thank you.
Company replied
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Application to shop was well designed and easy to shop. My new baby grand daughter looks absolutely amazing in her pink NASA hoodie. Thank you.
Company replied
I had been looking for a cool nasa hoodie for a while but they were all around £35. Came across this shop online selling the same hoodies for £13! Took a few days for delivery but they kept me up to d... See more
I was looking for a gift for a child in the US and an England football shirt was way too much money so this was my second choice but a brilliant one. The Red Arrows fly all over the world and he had s... See more
Company replied
Hoodie aged 18 months was thinner material than I thought but actually turned out better for wearing . Prompt delivery . Just in time to be worn at the Red Arrows show and grand daughter stole the... See more
Official Licensed RAF Red Arrows and Royal Air Force Products
United Kingdom
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Fairly good service could have done with more comms to know when order would be dispatched etc . I guess I’m spoilt with big companies and their logistics methods .
But will def use this company again for orders
It was easy navigating your site, finding the items I wished to purchase and the speed of delivery.
Easy ordering, good choices, quality and sizes but toddler size really small.
Great items. Great communication. Delivered on time as described. Would definitely recommend.
Order was processed very quickly but what I was most impressed with is that I ordered the 58th season t shirt and sweatshirt. Only the next day I receive an email from the lovely polly asking if I would like to upgrade my order to the 59th season version that had only just been released that day!!! Of course I said yes and was over the moon with it. Now that's what I call a first class customer service
Best in the World. Was looking for something to remind me of my youth and saw the beanie. The process from start to finish was really easy. The beanie hat itself is of great quality and a fantastic deep red. It certainly keeps your head warm and is a fantastic addition to my collection
Easy to use Web site, delivery was a little slow. Quality of goods are excellent as is price. Son loves military aircraft and was more than happy when he opened his gifts on his birthday.
My order arrived in good time and was exactly as advertised. Thank you
Easy to order, fast delivery and quality product! My son loves his hoodie.
Order a Red Arrows sweatshirt and jacket as a gift.
Fitted perfect, easy to order and delivered on time.
Thank you my Dad was over the moon.
It’s a shame I had to give this company even a single star.
I have ordered various products in the past with no issues. But when it comes to ordering embroidered
T shirts, this is when the the fun starts. The operatives Polly and Amy have little knowledge of the products on their own website. Two orders have been sent to me incorrectly. The narrative with regards any complaints gives the impression that you are dealing with a wide boy, back street outfit. I would strongly advise not to buy these items from this company, they are non refundable, there is no customer ethos and the buyer who should beware, will be responsible for this companies mistakes in the ordering process. Quite simply the worst online experience I have ever had.
I stand by my original assessment with regards the second delivery, this company is acting in a highly irregular manor and either has no control over its ordering process, is dishonest or incompetent.
Unfortunately I am now stuck with a T shirt that I did not order, from a company that won’t admit its mistakes, buyer beware.

Reply from Air Force Gift Shop

Reply from Air Force Gift Shop
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