DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY
We booked park and ride at Heathrow airport 10/3/2026-24/3/2026. On the parking instructions it said to call 30 minutes before arrival, when we called we were told to meet a staff member in the short stay car park, level 4 at airport. This was not a park and ride facility.
Upon our return we tried calling the phone number provided as instructed, we called in excess of 100 times, each call ringing out or going to answerphone. We text and left messages and did not get a response. We reported our car stolen to the police and paid for an Uber home. Once home, 4 hours after landing, we received a phone call from the company asking if we were going to collect our car. After many more calls and much stress our car was delivered to our home address at 11.15pm, 16 hours after we arrived back at Heathrow.