AiroLuggage Reviews 153

Excellent, bags collected and delivered on schedule with no fuss

Excellent service, quick and easy during one of the most difficult times in history. Keep it up. We need you to keep delivering vital supplies for us.

Turned to airoluggage in desperation as was on a solo skiing trip in Canada (I live in UK) and busted my knee to extent there was no way I could carry my luggage home. Initial contact was through online chat. Friendly, helpful, straightforward and whilst I was in no rush to get my ski gear home as wasn't going to be needing it again, anytime soon, it was delivered on time. Prompt response to emails (I think all were less than 1hr). Would definately consider using again if I ever needed to and wouldn't hesitate to recommend.

I planned a trip and tried this service for the first time, very impressed with the service and delivery. I had 3 large suitcases and a few bags all arrived on time and without any issues. I will use this system again.

My experience was very bad. No one could give me much information before I booked the package to be sent. When I did there was no communication. They don't pick up weekends so we had to take a morning off. The delivery guy was supposed to come in the morning and didn't arrive until 5, this cost a day of work and was pointless to ask us if the morning or night was best.

An absolute gem of a company. Im based in UK & needed some luggage picked up in Austria & delivered to UK. No brand name carriers could cope with my request!
Airoluggage were only too happy to help, and provided a fully trackable, and cost effective solution, to the highest standards.
I highly recommend this UK based service.

This is an incredible service. John is available 24.7 and assured me everything would work well and it did. More cost effectice than booking bag space with Ryanair. Will use every yr

I was very cautious about using baggage forwarding - after speaking with the AiroLuggage office about my concerns I went ahead. I was sent a concise list of ‘how to do’ so as not to make mistakes. The service was amazing. The courier arrived on time - I was able to track my luggage - which arrived to final address on time and intact. I would highly recommend this company and will definately use them again.
Fran

Very helpful, speedy delivery and always there for assistance.
Only thing was, I had to contact them for updates on my luggage but they responded within the same 5 minutes!

Excellent service! We shipped fragile items and they all arrived perfectly. Would definitely use your company again. Thank you!

DHL arrived to collect my suitcase. 2hrs early but it was ready for collection. Arrived the following morning 8hrs earlier than expected. Excellent service and very professional. Paid quiet a bit more than other company I have used but it was worth it listening to my family when they opened the suitcase. Will use them again in future.

They use dhl, I discovered it the day of the pick up so better call dhl directly and save money. I had 4 bags to ship, two arrive on time (after 2 days with standard shipping) 2 are still missing as I write and it’s been one week now. One of the bag got stuck at the custom as they said I put liquids in it, but I didn’t do that. Now after attempting to retrieve this bag and the other one I still don’t know why they are not being delivered. I leave for a working trip tonight, imagine my deep frustration. I want a refund for all the trouble, also because it’s me contacting dhl the push for an answer.

Used the service for luggage delivery from manchester to tralee ireland, arrived in 2 days all good, super service guys keep it up

Would NEVER use the company again. It cost me a fortune to get my luggage shipped with them and it took 3 weeks to get to me....plus I had to do ALL the running back and forth to the airport and make all the calls while the owner JOHN sat back in Scotland and did nothing. Plus each piece that arrived was destroyed......and the £ return for the destroyed luggage from Air Luggage was a joke......PLEASE DONT USE THIS COMPANY. Its cheaper to go to DHL or FEDEX and do it yourself.

Suitcase scheduled for Brindisi from the UK, five days. Landed in hotel two days early. Thanks, Great work and return to UK was a day early which was a nice surprise.
Definitely use Airoluggage again this March

Good value, and when I had an issue with the delivery address they were quick to respond.

A really great customer service experience from start to finish. They definitely went the extra mile for me but I’ve a feeling that’s just how they are. I’d definitely use this company again and recommend it to anyone looking for this kind of service.

I got my case sent from Brussels to Glasgow and it arrived in double-quick time. Texts received to keep me in close contact and I checked the tracking on the website just to satisfy my curiosity...great to see my case arrive a day earlier than my flight! Thank you so much Airoluggage, will use you guys again when I go to Poland in a few months! :)

Absolute fantastic service! Personal service, I could not recommend AiroLuggage and John enough. Fast and Hassle-free delivery all the way to Ethiopia! We will definitely be recommending it to my family and using it again in the future if needed!

Great experience - so quick an easy