Airport Indoor Parking Reviews 

Very disappointing experience and poor customer service

I used Airport Indoor Parking (Drive & Park) via Parkos for a trip from 26 May to 31 May 2026. Unfortunately, my experience was extremely disappointing.

Upon returning and collecting my vehicle at approximately 03:00, the facility was very busy and the staff appeared overwhelmed and under significant pressure. After waiting for some time, I was eventually directed to my car, which had been parked outside ready for collection.

Before leaving the premises, I inspected my vehicle and discovered scratches and marks that were not present when I handed the vehicle over. I immediately reported this to a member of staff while still on site. However, the staff member advised that he was too busy to come outside and inspect the vehicle with me and instead handed me a card and told me to send photographs by email.

I took photographs while still at the facility and submitted a formal complaint. I reported the issue immediately and requested that the company review their intake video, vehicle inspection records and CCTV footage.

To make matters worse, when I attempted to leave the facility, the exit barrier would not open. After calling for assistance, I was told it would take around five minutes for the barrier to open. In reality, I was delayed for approximately fifteen minutes with a queue of vehicles building up behind me.

The most disappointing aspect has been the complete lack of communication. More than a week after submitting my complaint, a follow up email, I have received no acknowledgement or response from the company despite requesting an investigation and asking them to preserve evidence relating to my vehicle.

I appreciate that busy periods can occur, but customers expect vehicles to be handled with care and complaints to be dealt with professionally. Based on my experience, I cannot recommend this parking provider and would advise others to carefully inspect their vehicle before leaving the premises and ensure any issues are documented immediately.

WAITING WAITING WAITING

Upon arrival, several cars were already waiting, so we joined the queue.
We waited from 5:25 AM until 6:25 AM, and during that time many more cars lined up behind us.
It was complete chaos.
In the entire hour we were waiting, only one car was allowed into the parking garage.

There was also no staff at the counter that we could speak to; only a shuttle bus driver who didn’t know anything.

We eventually left the queue and tried to find another place to park and even called a taxi, but unfortunately we missed our flight, despite arriving at the parking garage three hours in advance.

We requested compensation, but we haven’t even received a response to our email.

DO NOT USE THIS SERVICE!

A complete disgrace of a service!

Avoid Airport Indoor Parking EN if you don’t want to ruin your trip!
I left my car here on 27.10.2025, and the whole experience was a disaster. After dropping off the car, we had to wait almost 40 minutes for the shuttle to the airport — even though their website claims it’s just an 11-minute transfer. Luckily, we arrived more than 3 hours before our flight, otherwise we would have missed it.

On our return, 03.11.2025, things got even worse. We called right after collecting our luggage and were told the shuttle would arrive in 25–30 minutes, but we ended up waiting a full hour in the cold, with two small children and my wife, before anyone bothered to show up.
When we finally got back to their office, the employee greeted us with a sarcastic smile, as if this level of service was completely normal.

This company clearly has no respect for its customers – false promises, poor organization, long delays, and unprofessional staff.
Paying for a service that leaves you waiting an hour in the cold is simply unacceptable.

❌ Avoid Airport Indoor Parking EN at all costs!
There are plenty of reliable parking options near Amsterdam Airport – this one is definitely not worth your time or money

60m waiting every time I use their service. Fake trust pilot reviews (when you see their trust pilot on their website it says 4.7).

Poor service.

Awful experience!!
We landed at 14 o’clock and were waiting for 1.5 hour for shuttle to pick us up!
Wasted time.
Communication regarding the locations of the drivers was not clear and not realistic.
First they communicated 40 min waiting time which turned out to be more than twice this time.

On their website they also have the link to the fake website with good reviews.
The name of this companies is Indoor parking !

We were extremely disappointed with our experience with Airport Indoor Parking. On arrival at Schiphol we telephoned the office and was put through to the driver who informed us he was waiting for us. We told him we would be with him in a couple of minutes yet when we arrived exactly two minutes later the bus had left. We telephoned the driver and was told "he couldn't be bothered to wait!" He also said another bus would be with us in 15 minutes yet one hour later we were still waiting for the bus. This is incredibly unprofessional and unreliable - the two most important qualities we look for in an airport parking company. Another couple who were also waiting at the airport said they had experienced a similar situation. We will certainly NOT be using Indoor Parking again and feel the least they can offer is a refund!!

Awful experience. No help with putting the luggage in the van. The guy bringing us to the airport doesn’t follow any traffic rules. Drove like a madman around the roundabout making us fly through the car. Then he was passing cars on the right side with high speed. On top of that he had his mobile phone in his right hand. When we entered Schiphol airport he missed a stop sign and a taxi coming from the left almost hit us on the left side. And this guy parks our cars……. No way I am returning here ever.

We’ve booked 2 times with them before and is was a good experience. But this time it was not okay. On the way to the airport things were fine. But on the way back, we arrived in the middle of the night thanks to a delay. We had to wait outside for more than 1 hour with a baby and a 4 year old, they were extremely hard to reach by phone and we were denied on their bus 2 times. So here we were with 2 small kids… other people started to argue as well, as the third driver we saw after more than 1 hour of waiting didn’t see us on their list again but wanted to take us anyway because of the baby. This meant a German family couldn’t go in the bus, which understandably caused irritation. So they took the dad and made him pick up his own family by car. Really bad experience

I parked here a couple of times before and it has always been a positive experience. That is the reason why I booked again, but this was the last time.
I had to wait a long time at the airport, had to walk quite a bit because the pick-up information on the website was not the actual pick up information so I walked to the wrong place a first. Then it took a long time for the driver to come. When I wanted to drive away the barriers did not work. I won't park here anymore in the future

Brought 4 people to the airport and came to pick up only one. Slammed the door in front of my family’s nose and left. Kept us waiting for ages until a second car came.

Long waiting time on both to and from AMS airport. It seems they want to have more persons in one bus and just let people wait. Almost missed our flight. Think they outsource part of the work and we apparently had a contracted driver who was very unfriendly. Last time for me to use this parking.

The problem with this company is that they make you wait way too long time (more than 30 min) in their lounge before going to the airport. I tried multiple times and unfortunately experienced the same every time. Last time we almost risked to miss our flight because of the waiting at the parking.
I am not gonna book with them anymore.

Bad. I had to wait 37 minutes before departure from Schiphol. When I asked if they were busy and indicated that I had to wait a long time, I received a very unfriendly response from the driver and a vaguely defensive answer from the counter employee. I've been there before, never experienced anything so crazy. Customer feedback should not be received this way. Very unfortunate, it ruined our entire evening. In addition, I am also a pregnant woman with a 2-year-old little one, so a little more compassion wouldn't hurt.

Splendid service, very friendly welkome, fast service, 15 min from parking car to AirPort and 18 min from call at AirPort to already parked car in front of the building. Nice drivers and good facility service with good knowledge of the AirPort

Amazing service, luxurious indoor parking with nice staff and quick transfers to the airport and back. Would recommend anyone for sure!