Airport Move Ltd. Reviews 

71
•
TrustScore 4 out of 5

4.0

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Rated 2 out of 5 stars

I have only used them for 3 months and would initially give them a five for both service and competitive pricing. But I have booked 6 trips in the last 7 days and would give them now a 2. Communicatio... See more

Rated 5 out of 5 stars

First time I booked a private transfer given we were going to Southampton from Gatwick and found this company with reasonable rates. They were organized, flexible given our flight delay, friendly driv... See more

Company replied

Rated 5 out of 5 stars

Excellent service we arrived at Euston slightly earlier than planned which the company kindly accommodated. Our driver phoned me to arrange pick up point. He was extremely friendly and polite. Took us... See more

Company replied

Rated 5 out of 5 stars

Excellent service for an excellent price. They were ready at the agreed location (Stensted Airport), texted us in advance and the journey to London city centre went smoothly. The driver even gave back... See more

Company replied

Company details

  1. Taxi service
  2. also in
  3. Minibus taxi service
  4. Transportation service

Written by the company

Airport Move is an private minicab, taxi and chauffeur service company offering hassle-free transfers in Luton, London and across the UK. You can book your chauffeur service, taxi service or a minicab at a cost effective rate. We are here to elevate Your journey with unparalleled minicab and chauffeur service in London. Travel in luxury comfort and unmatched style. Visit us online, select your preferred destination with ease and book a convenient and tailored transportation experience with Airport Move. We offer airport transfers, corporate transfers and event transfers service in the UK. Our fleet contains premium luxury cars including, first class, business class and MPVs. Choose us for any of your ground transportation needs and leave the rest to us.


Contact info

4.0

Great

TrustScore 4 out of 5

71 reviews

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4.0

All reviews

(71)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I'd say one of the best in the market!!

I'd say one of the best in the market!!

Regular user

2 March 2025
Unprompted review
Airport Move Ltd. logo

Reply from Airport Move Ltd.

Thank you so much for the fantastic compliment! We're thrilled to hear that you consider us one of the best in the market. We truly appreciate your support and look forward to providing you with excellent service again in the future!

Best regards,
Airport Move Team

Rated 5 out of 5 stars

Private Transfer Hire

First time I booked a private transfer given we were going to Southampton from Gatwick and found this company with reasonable rates. They were organized, flexible given our flight delay, friendly driver who assisted with bags, clean car, and they checked back afterwards to ensure everything went smoothly. Solid service without premium prices. Minor issue was that difficult finding a way to communicate to them in advance of flight delay - but they were already on it and reached out to me when we landed.

1 March 2025
Unprompted review
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Reply from Airport Move Ltd.

Thank you for your wonderful review! We're so glad to hear that your first experience with our private transfer service was a positive one. It's great to know that our team was able to accommodate the flight delay and provide you with a smooth, friendly experience. We also appreciate your feedback regarding communication, and we'll look into improving that for future bookings. We're happy to hear you found our service to be reliable and cost-effective.

We look forward to serving you again!

Best regards,
Airport Move Team

Rated 5 out of 5 stars

I had communication with the Driver before arriving, which put my mind at rest.

Driver was on time and very helpful with luggages, vehicle was very comfortable and clean.

1 March 2025
Unprompted review
Airport Move Ltd. logo

Reply from Airport Move Ltd.

Thank you so much for your kind feedback! We're thrilled to hear that the driver was punctual and helpful with your luggage, and that you found the vehicle comfortable and clean. We always strive to provide the best experience for our passengers, and your review lets us know we're on the right track. We look forward to serving you again!

Best regards,
Airport Move Team

Rated 5 out of 5 stars

Everything was perfect

Everything was perfect. The driver came in good time at pick up at the airport and also in good time for the return. Nice car. And the messages before pick up gave a tremendous comforting feeling. We will absolutely use them again.

24 February 2025
Unprompted review
Airport Move Ltd. logo

Reply from Airport Move Ltd.

Thank you so much for your kind words! We’re thrilled to hear that the driver was punctual for both your pick-up and return, and that you were pleased with the car and communication before the journey. It’s great to know that the messages helped provide comfort and peace of mind.

Your satisfaction is our top priority, and we’re delighted that you had such a positive experience. We look forward to serving you again in the future!
Regards Airport Move Team

Rated 5 out of 5 stars

Our driver Andy was very polite and a…

Our driver Andy was very polite and a great driver. We definitely recommend!

28 February 2025
Unprompted review
Airport Move Ltd. logo

Reply from Airport Move Ltd.

Thank you for your wonderful feedback! We're so glad to hear that Andy was polite and provided a great driving experience. Your recommendation means a lot to us, and we’ll be sure to pass on your kind words to him. We look forward to welcoming you aboard again soon!

Best regards,
Airport Move Team

Rated 5 out of 5 stars

Good Service

Good Service, pick up from Heathrow to Midlands. No issues. Driver was polite and friendly

27 February 2025
Unprompted review
Airport Move Ltd. logo

Reply from Airport Move Ltd.

Thank you for your kind review! We’re delighted to hear that you had a smooth experience with our service from Heathrow to the Midlands. It's great to know that your driver was polite and friendly as well.

We appreciate you taking the time to share your feedback, and we hope to assist you again in the future!

Best regards,
Airport Move Team

Rated 5 out of 5 stars

Great service 👏

Great service 👏

25 February 2025
Unprompted review
Airport Move Ltd. logo

Reply from Airport Move Ltd.

Thank you for your wonderful review! We're so glad to hear that you had a great experience with our service. We always strive to provide the best for our customers, and your feedback motivates us to keep improving.
Best regards,
Airport Move Team

Rated 5 out of 5 stars

Great experience

Great experience! Fantastic service

27 February 2025
Unprompted review
Airport Move Ltd. logo

Reply from Airport Move Ltd.

Thank you for the fantastic review! We're so glad to hear that you had a great experience with us and that our service met your expectations. Your kind words mean a lot to the team!
Best regards,
Airport Move Team

Rated 3 out of 5 stars

Very bad service

They picked us up in a vehicle in a sorry state. A light out, a bag of food on the front seat, a rather old and run-down vehicle. Of course, he wasn't waiting for us at the airport, as they told us and we had to wait outside. On the trip from the hotel to the airport, the vehicle was in good condition but they were 15 minutes late to pick us up.

12 February 2025
Unprompted review
Airport Move Ltd. logo

Reply from Airport Move Ltd.

Thank you for sharing your feedback. We're truly sorry to hear that your experience didn’t meet the high standards we strive to provide. We understand how important it is to have a smooth and comfortable journey, and we sincerely apologize for the condition of the vehicle and the delay in pick-up.

We take all feedback seriously, and we will address these issues with the team to ensure improvements are made. It’s our priority to provide timely and professional service, and we're sorry that we fell short in your case.

We appreciate you bringing this to our attention, and we hope to have the opportunity to better serve you in the future.

Best regards,
Airport Move Team

Rated 5 out of 5 stars

Great service

Great service. Very well organised and very efficient

12 February 2025
Unprompted review
Airport Move Ltd. logo

Reply from Airport Move Ltd.

Thank you for your positive feedback! On behalf of Airport Move Limited, we truly appreciate your kind words. We're glad to hear that you found our service efficient and well-organized. We strive to maintain high standards and ensure your experience is seamless. Should you need any further assistance, don't hesitate to reach out.

Best regards,
Airport Move Limited

Rated 4 out of 5 stars

The driver was late picking us up…

The driver was late picking us up despite us letting him know on
WhatsApp when we left Canada, when we landed, when we were through customs and immigration, when we had picked up our baggage and where we were waiting for him. He was 15 minutes late.

11 February 2025
Unprompted review
Airport Move Ltd. logo

Reply from Airport Move Ltd.

We sincerely apologize for the delay in your pickup and understand the frustration this caused, especially after you kept us informed every step of the way. Timeliness is a key priority for us, and we will look into this matter to ensure it doesn't happen again. We appreciate your feedback and will work hard to improve our service. If there's anything else we can do to make things right, please don’t hesitate to reach out.

Best regards,
The Airport Move Team

Rated 5 out of 5 stars

Great customer service!

Great customer service!! The captain was professional and helpful.

9 February 2025
Unprompted review
Airport Move Ltd. logo

Reply from Airport Move Ltd.

Thank you for the great feedback! We're so glad to hear that you received professional and helpful service from our team. We truly appreciate your support and look forward to assisting you again in the future!

Best regards,
The Airport Move Team

Rated 5 out of 5 stars

Excellent service we arrived at Euston…

Excellent service we arrived at Euston slightly earlier than planned which the company kindly accommodated. Our driver phoned me to arrange pick up point. He was extremely friendly and polite. Took us all the way home to Colchester a long but very smooth journey. Couldn't recommend enough. Well done.

9 February 2025
Unprompted review
Airport Move Ltd. logo

Reply from Airport Move Ltd.

Thank you so much for your fantastic review! We're thrilled to hear that we could accommodate your early arrival and that our driver provided excellent service throughout your journey. It's great to know you had a smooth and pleasant trip to Colchester. Your recommendation means a lot to us, and we truly appreciate your kind words. We look forward to serving you again in the future!

Best regards,
The Airport Move Team

Rated 5 out of 5 stars

Perfect service with good communication

Perfect service with good communication

7 February 2025
Unprompted review
Airport Move Ltd. logo

Reply from Airport Move Ltd.

Thank you for your kind words! We're thrilled to hear that you had a perfect experience and that our communication met your expectations. We truly appreciate your feedback and look forward to serving you again in the future.

Best regards,
The Airport Move Team

Rated 5 out of 5 stars

Great service and very friendly drivers

Great service and very friendly drivers

1 February 2025
Unprompted review
Airport Move Ltd. logo

Reply from Airport Move Ltd.

Thank you for your kind words! We're glad to hear you had a great experience with our service and drivers.

Best regards,
The Airport Move Team

Rated 5 out of 5 stars

Affordable & reliable with excellent drivers

Airport Move is the most trusted and reliable company that won’t let you down. The drivers are friendly & provide immaculate service. The cars are pristine and clean. Prices are very reasonable

Choose Airport move for your next Airport transfer or long trip…

100% recommend

8 February 2025
Unprompted review
Airport Move Ltd. logo

Reply from Airport Move Ltd.

Thank you so much for your amazing feedback! We’re thrilled to hear that you trust and rely on Airport Move for your travel needs. It’s great to know our drivers and vehicles met your expectations, and that you found our prices reasonable. Your 100% recommendation means a lot to us, and we look forward to serving you again for your next airport transfer or long trip!

Best regards,
The Airport Move Team

Rated 5 out of 5 stars

Excellent Service!

Excellent Service!
Had a great experience with AIRPORT MOVE The driver was professional, friendly, and punctual. The car was clean and comfortable, making the ride smooth and enjoyable. Highly recommend!

18 January 2025
Unprompted review
Airport Move Ltd. logo

Reply from Airport Move Ltd.

Thank you so much for your fantastic review! We're thrilled to hear you had a great experience with AIRPORT MOVE. It's great to know that our driver and the car met your expectations. Your recommendation means a lot to us, and we look forward to serving you again in the future!

Regards
Airport Move Team

Rated 5 out of 5 stars

Amazing Service ,

Amazing Service ,

21 July 2024
Unprompted review
Airport Move Ltd. logo

Reply from Airport Move Ltd.

Thank you for the wonderful feedback! We’re thrilled to hear you had an amazing experience. If you need anything in the future, we’ll be here to help!

Best Regards
Airport Move Team

Rated 5 out of 5 stars

Great Service

Great Service. Thank you

17 October 2024
Unprompted review
Airport Move Ltd. logo

Reply from Airport Move Ltd.

Thank you so much for your kind words! We’re delighted to hear you had a great experience. If you ever need our services again, don’t hesitate to reach out. Safe travels and we hope to assist you again soon!

Regards
Airport Move Team

Rated 1 out of 5 stars

This company is scum.

This company is scum.
They operating from abroad, pakistan, charge.
Not uk based.
Driver didn't get paid.
Avoid avoid

11 December 2024
Unprompted review
Airport Move Ltd. logo

Reply from Airport Move Ltd.

I'm truly sorry to hear about your experience, and I understand your frustration. We take allegations like this seriously and want to address your concerns as quickly as possible. If there are any specific issues with your booking or experience, please contact our customer support team directly so we can investigate and resolve this for you. Your feedback is important to us, and we are committed to making things right.

Regards
Airport Move Team

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