Didn't ship my order. Phone number is disconnected. No response to e-mail. No response on their live chat thing. Now we get to send this one to the fraud department.
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We were considering purchasing an air filter but all our research lead us to a made in China product. Then one morning on Bard’s FM Scott was talking about Air Sanctuary and what a wonderful Americ... See more
Tech was helpful. Price was in the ballpark with others. Someone actually answered the phone when I called without waiting on hold for 30 minutes. Only 4 stars because veterans discount was only 2% wh... See more
Company replied
Ordered an entire heating and cooling system, was the best value I found on the market with the cheapest shipping. Very prompt and professional correspondence. Everything arrived in great shape (boxes... See more
Company replied
Company details
About Air Sanctuary
Written by the company
Air Sanctuary is a family-owned and operated small business. We were founded on the belief that everyone deserves the benefits and opportunity to create a comfortable indoor environment. We are dedicated to and motivated by helping our customers create spaces where they can feel healthy and at ease - be it at home, work, or improving the air quality or conditioning a commercial or industrial setting.
Accessibity and affordability are very important to Air Sanctuary - we are committed to keeping our prices as low as possible. We provide various financing and payment plan options for our customers to fulfill our promise to affordability.
Air Sanctuary is the premiere online retailer for your indoor air quality and heating and air conditioning needs. We provide a wide range of products from: air purifiers and air scrubbers, to ductless mini-splits and central air conditioning systems, to dehumidifiers and other water restoration products and solutions, plus much more to meet your needs.
We pride ourselves on the service and knowledge we provide to our customers. Our priority is always the customer and it is our goal to make your purchase experience as seamless and headache-free as possible.
Do not hesitate to contact us with any questions about products or concerns about your order. We are more than happy to help any way that we can.
Contact info
1621 Central Avenue, 82001, Cheyenne, United States
- (844) 247-7262
- info@airsanctuary.com
- airsanctuary.com
Didn't ship my order
Didn't ship my order. Phone number is disconnected. No response to e-mail. No response on their live chat thing. Now we get to send this one to the fraud department.
11 April 2024
Communication could be better.
Website was easy to navigate, and prices seemed fair. Free shipping is a positive. But I would have expected better communication and expediency after placing an order for many thousands of dollars. Other than a confirmation email immediately after placing the order, no communication even after nearly a week.
22 March 2024
Reply from Air Sanctuary
Hello Joe,
Thank you for taking the time to share your feedback with us. We're glad to hear that you found our website easy to navigate and our prices fair, and we appreciate your support of Air Sanctuary.
As stated in our confirmation email, we do advise our customers to allow up to 5 business days for processing and shipment. It's worth noting that your order was placed on Tuesday evening, and it's now Friday morning, equating to just 2 full business days.
We understand the importance of timely communication, especially for high-value orders like yours. Please rest assured that your order is currently in the process of being prepared for shipment, and you should receive tracking information shortly.
We recognize that our fulfillment timeline may not align with the immediacy of some other retailers, but please know that we are committed to ensuring the quality and accuracy of each order we fulfill.
Your patience and understanding are greatly appreciated as we work to finalize your order and get it to you as quickly as possible. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team at support@airsanctuary.com.
Once again, thank you for choosing Air Sanctuary. We look forward to serving you again in the future.
Item received in good condition.
27 February 2024
I believe the company may no longer be in business
I ordered a part for my ac system a week ago. still no tracking information, don't answer emails, and I tried to call the phone number but it's out of service.
20 February 2024
Overall bad customer service…
Overall bad customer service experience. My package came late did not come at the estimated shipping time. Also, I did not receive any feedback when I asked where my packages I still have not received my package. Where is it?
20 December 2023
You still haven't shipped it
You still haven't shipped it, therefore I haven't received it, so how can I review it.
16 December 2023
Order the furnace from the website…
Order the furnace from the website which said it was available. Four days later, get an email telling me the order was canceled due to lack of stock. You have no business doing Internet sales. If you do not have real time, inventory, connected to your website. I now have to find another supplier and redo this all over again. This delays my client and puts me more at risk of not being able to find equipment as the weather has gotten cold. As other people have complained customer service is near impossible to contact.
10 October 2023
Unprompted review
Very helpful and knowledgeable of…
Very helpful and knowledgeable of product. Great price!
8 September 2023
COOL ...... Mr Cool that is!!
asked for information and received exactly what i needed with price that was good and free shipping.
Easy and fast to place order.
3 September 2023
Customer service in unmatched in todays…
Customer service in unmatched in todays world!!!!
19 July 2023
No Response …
I leave messages on the customer service line and no one calls me back about my order. Frustrating
Also my order says it’s been shipped but it hasn’t been pick up by the carrier. When I click on the tracking # that you gave me it says there is no tracking number for that item
7 August 2023
Reply from Air Sanctuary
Dear Mr. Sunofsky,
We are genuinely sorry for any inconvenience you've experienced. We strive for prompt communication, and it's clear we missed the mark here. The tracking number that was initially inputted was incorrect and we have taken active measures to address this and prevent future issues.
According to our records, your order arrived on August 10, but if your order has not arrived or you've faced any issues with installation, please let us know right away. While email tends to be a faster way to reach us, we're actively working to improve all our communication channels.
Your feedback is invaluable and will aid our continuous improvement. Please know that we're here to assist and ensure your satisfaction.
My Experience
Ali, got back to me the next business day. I appreciated that effort, immensely.
25 July 2023
We were considering purchasing an air…
We were considering purchasing an air filter but all our research lead us to a made in China product. Then one morning on Bard’s FM Scott was talking about Air Sanctuary and what a wonderful American company whose products are made in the USA, we were sold. The whole purchase experience was hassle free and even with a back log of orders we received our air filter within 2 weeks.
We will be purchasing another Air Filter in the near future from Air Sanctuary.
Susan I
St. Louis, Mo
18 July 2023
Order got here quick.
10 July 2023
Good service in the order process so far!
Alexandra was very helpful answering questions andi putting together the quote including figuring out the extra shipping to Alaska. So far so good. I look forward to getting the equipment.
5 July 2023
Reply from Air Sanctuary
Thank you for taking the time to write us a review Mr. Taylor. We sincerely appreciate your business, and look forward to a long lasting partnership. Please do not hesitate to contact us should you need anything.
FAILED TO FIX OR ADDRESS AN ISSUE WITH…
FAILED TO FIX OR ADDRESS AN ISSUE WITH REGISTER THAT WAS NOT PROPERLY PLACED IN DUCT WORK.
19 June 2023
Reply from Air Sanctuary
Dear Mr. Riggle,
Thank you for taking the time to share your feedback with us on Trustpilot. We value all forms of customer feedback and utilize it to improve our services.
However, we were surprised to read about your issue with the register placement in the ductwork as this is the first time we're hearing of this concern. Our aim is to ensure you are satisfied with your purchase and that it functions as expected.
We would greatly appreciate the opportunity to discuss this issue with you further. Please reach out to us directly at 844-247-7262. This will give us a chance to better understand the specifics of the problem and work toward a resolution.
Your satisfaction is our priority and we hope to resolve this matter as quickly as possible. We look forward to hearing from you soon.
Retired Excel Energy employee
Installed unit yesterday and it has removed almost 2 gallons of water already. Looking forward to many years of service 🙏.
21 June 2023
Reply from Air Sanctuary
Hi Ms. Ray,
Thank you so much for sharing your experience with your dehumidifier on Trustpilot. We're glad to hear that the unit is already working effectively and we're confident it will continue to serve you well for many years.
Great service
Great service, and a great dehumidifier that came delivered in a timely manner.
22 June 2023
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