Air Serbia Reviews 

One of the worst airlines I've ever traveled with, it's the worst experience in my life traveling with Air Serbia.
They lost my baggage 2 times when going to my destination and when coming home. They made me miss the flight because of unacceptable delays I had to sleep at the airport for one night and it was horrible!!!!!
I hate Air Serbia!

RASPALI VUČIĆ I AIRSERBIA ZAJEDNO! WORST COMPANY EVER!

Passengers flying from Moscow with a connection flight in Belgrade be aware: this airline issues only the boarding pass to Belgrade and then one need to get another boarding pass at transfer flight counter in Belgrade. My plane was 1.5 hours late so upon arrival to Belgrade all passengers ran to get their boarding passes creating a mess. People were pushing, screaming and getting ahead of me in line. Only one airline worker was at the counter to serve over 100 passengers who were late for connection flight. Total mess!

I flew with Air Serbia on a 12-hour international flight and none of the entertainment screens worked. The crew said it had just broken, but I later found out this same issue happened weeks earlier on the same route.

That means Air Serbia chose to keep flying long-haul without fixing it — and without informing passengers. No apology, no warning, no compensation.

I will never fly with them again.

Very unhelpful and disorganised. Safe to say this was my first and last time flying Air Serbia

I understand that people have had a range of experiences with Air Serbia, but mine has been deeply positive and personal, built over years of frequent travel, often under emotionally and logistically difficult circumstances.

Air Serbia has often been my most reliable and sometimes only connection to Belgrade. And in every instance, I’ve found their staff, from ticket agents to check-in clerks, flight attendants, and pilots, to be exceptionally competent, patient, and kind.

One experience that I will never forget is when my family and I traveled with my late grandmother. She was elderly, wheelchair-bound, palliative, and often in poor health.

Despite the challenges, we were determined to fulfill her final wish: to return home to Serbia and pass away peacefully, surrounded by loved ones and laid to rest in her country of birth.

This was not a simple journey. She required oxygen onboard, numerous medical clearances, and approvals from doctors in Canada, Switzerland (our layover), and Serbia, not to mention special permissions from every airline and airport involved. And Air Serbia passed with flying colors.

Their team made the impossible possible. From
check-in to landing, the care, respect, and compassion they extended to my grandmother and our entire family left a profound impact.

I will forever be grateful for their role in helping us give her that final one-way flight home.

I find that AirSerbia flight attendants, in particular, embody a warm, old-school hospitality, genuinely caring, attentive, and occasionally adding a lightness to the journey that lifts the spirit.

In all my travels, Air Serbia has also proven practical and dependable: I’ve never experienced lost luggage, onboard meals are consistently good, and service remains strong across the board.

This is my sincere experience, and Air Serbia will always have a special place in my heart for what they did for my family. Their dedication and humanity go far beyond what’s expected of an airline. Thank you, Air Serbia.

It was very unpleasant journey i had with the airlines. The flight from Brussels was delayed 1hr30minutes and the crew told me that they gonna wait in Belgrade. But the boarding staff has told that the flight is departed on time at 00.50hr. Meanwhile the staff in the ticket desk told me it has waited for 16 minutes and it is departed at 1hr16minutes. I do not know who miscommunicated and i missed the flight to India from Istanbul. If I could give a negative staring then i would.

Waiting on the runway is no big deal. However it becomes a problem when the airline just decides to wait there for 3 hours. Why? No idea, no one told us anything. It becomes a very big problem because I have a connecting flight to catch - one would think a 4 hour layover is fine, but not with Air Serbia!

Were approaching the Belgrade airport when I get a text message my connecting flight has been "changed". Just changed. Is it cancelled, missed? Who knows, even the airport help doesnt. "Its okay though!" they say, "You have another flight in 6 hours." Wow, very good. Didnt realise I get to be blessed on this fine day for a 12 hour trip from Berlin to Ljubljana.

I don’t know what was worse: the soul-crushing disorganization, the apathetic staff who looked like they’d rather be anywhere else, or the seats that felt like medieval torture devices. I’ve had smoother experiences at the DMV.

Checking in felt like a hostage negotiation. Customer service? Nonexistent. Their idea of help is shrugging at you like it’s your fault you trusted them with your time, money, and sanity.

If you like delays, rude staff, mystery fees, and the creeping feeling that you’re never getting where you’re supposed to go — fly Air Serbia. Otherwise, run.

I wouldn’t wish this airline on my worst enemy.

Cheap ticket only to somehow sell out by the time I finish ordering! Each time! Stay well away from them, they are almost as bad as Wizzair.

On July 14, 2025, I went to Milan Malpensa Airport at 7:30 a.m. to catch the AirSERBIA flight at 9:25 a.m. to Sarajevo, with a layover in Belgrade,
As soon as I arrived at the airport, I saw on the screen that the flight was already delayed by several minutes. Within an hour, the delay increased: the original departure time of 9:25 was postponed to 10:35.
I had already checked in online and did not need to check any luggage, as I was only carrying a small cabin bag.
When the gate number was finally displayed on the screen – gate B28 – I immediately went there.
As soon as we were told to proceed with boarding, we started queuing.
It was almost my turn when a staff member signaled that only passengers with airport-issued boarding passes could proceed (presumably those who had checked luggage). Shortly afterward, just before our group was supposed to board, we were informed – to our surprise – that the flight was full:
*AirSERBIA had sent a smaller aircraft with insufficient capacity* for all passengers.
As a result, I and about 30 other passengers were left behind.
The staff promptly sent the list of stranded passengers to the airline, and before leaving, they told us that we would be contacted by AirSERBIA.
Meanwhile, a passenger near me was already trying to contact the call center at *+39 06 85874034*, a number listed under the “Contact Us” section of the airline’s official website.
After a long wait, he was told that we would receive an email.
While waiting – in vain – for this email or any form of contact, I wrote to AirSERBIA’s Customer Services, briefly explaining the incident and attaching a copy of my boarding pass.
By then it was around 1:00 p.m., and the three fellow stranded passengers I had met decided to go get something to eat.
In the afternoon, since I still hadn't received any communication, I tried calling the call center again from the airport. After a long wait, a representative answered. I explained the situation and provided my details.
I was offered a seat on a flight to Belgrade departing that evening at 9:00 p.m., arriving at 10:45 p.m., and then taking a connecting flight to Sarajevo the following day at 1:45 p.m.
At that point, I asked if it would instead be possible to leave the next day on the same schedule as the original flights – 9:25 a.m. Milan to Belgrade and 1:45 p.m. Belgrade to Sarajevo – on the condition that the airline cover the cost of overnight accommodation in Milan.
The representative said she would need to check and would call me back within half an hour.
More than an hour passed with no update, so I called the call center again. I explained the situation once more, including my request to rebook the trip for the following day with the hotel paid for by AirSERBIA.
This time, another representative took the call. She also said she needed to verify the situation.
When she returned to the line, she told me that *my name was not on the list of passengers left behind, and therefore I should have been able to board the flight without issue – which meant the airline would **not* cover the hotel expenses.
I then asked for information on how to request a refund for the ticket. I was told I would need to send an email to the call centre I was speaking with, explicitly stating that *the gate agents had denied me boarding*.
Only upon receiving this written declaration would the call centre contact the Malpensa airport staff to verify the truth of my statement.
If confirmed, only then would the airline proceed with the refund.
So I sent a brief message explaining that I was not allowed to board the plane.
Around 5:00 p.m., I took the shuttle back to Milan and arrived home at 9:00 p.m.
I lost the chance to enjoy a vacation that had taken time and energy to plan.
I lost the opportunity to rest, spending the day instead writing emails and making phone calls to AirSERBIA’s call centre.
I lost the money I had spent for the return flight.

*To this day, I have not been contacted by the airline.*

On the first of January this year, they canceled the flight, they did not compensate us, this happened in Slovenia.

most awful experience I ever have. First airways which won't print you at once all your boarding pass for all connected flights. Our flight from Moscow to Belgrade was delayed. Dosens of people after landing ran to get boarding passes make madness because nothing work properly. because of that many people miss their flights. My baggage was also lost. No one in airport don't know anything, lots of people rude and just simply lazy. Their app simply useless. Third world airways with premium prices. While some airplanes new, they completely empty (no multimedia at all, no WiFi, didn't even find usb ports. Seats also hard).

Flights were delayed and the communication was poor.

Worst airline, business class is no different than economy.

Flights were delayed and the communication was poor. The staff seemed rushed and not very helpful. Would think twice before booking again.

Poor ground customer service. 1h 15min delay, no apology whatsoever, no acknowledgement. Poor flight attendant customer service, e.g. skipping rows at service, failing to acknowledge customers, etc.

The worst flight ever , please don’t book your flight in this company

We took Air Serbia from New York to Belgrade on June 12, 2025. The plane was filled with loud, small boisterous children who completely disrupted all around with their noise. The food was awful and cold. The breakfast was a hard- boiled egg and a piece of dry toast. The bathrooms were swimming in urine and filth by the end of the trip.
The return trip home was worse. This time in addition to many loud children, we had three criers constantly screaming- two of these in seats directly in front of us. In the nine-hour trip they were only quiet when they slept for stints of fifteen minutes. The food was still poor quality and cold. The bathrooms once again turned into a hit and miss option for the boys and men and the floors were slippery with urine. Add to that, this June 24th flight was supposed to leave to go back to New York to leave at 7:45am Belgrade time and get to JFK by 11:50 the next day. We had delay after delay with no reason given. The plane didn't leave until after 12:00pm- we got to New York at 3:30 the next day and had to wait on the tarmac itself for an hour for an empty parking gate from which to unload. We left the train close to 5:00 leaving us (Leslie, Bruce, and Eli) no time to go through passport checks, grab our bags, go through customs, and catch a taxi over to connect with our plane that was flying from Laguardia at 4:49, check in to get bags checked and go through security to make our flights. Thus, we had to pay for a hotel room and food in New York and leave the next morning. Luke, although staying at JFK, was no better off. He still was not able to passport check, get bags and boarding passes, and then go through security to catch his flights at 3:55.
Neither of the flights offered us a pay back or credit, and we had to swallow the costs of those fights in addition to getting a flight for Luke at 9:00 that night to get him home and the other three of us could not find a flight that would get us home until the next day- ag.ain not refunds or credits. So we had to pay addition costs to fly ourselves back home. We will never fly Air Serbia again, nor recommend the airline to any of our friends or family

Had 4 flights with this company. Free checked in baggage and free food on the flight. The value for money is insanely good. The planes are abit dated and worn but for the price and what you get. It's a great deal compared to other awful airlines like spirit.