Box came damaged but everything inside was in perfect condition with 2 springs included for the 1 joule limit in my country. Order took slightly longer than the expected 3/4 days delivery said on thei... See more
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Review summary
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Good and easy website. Payment was easy with Klarna and shipping/delivery was fast. Product as described. Only one small remark: They shipped the product in the original box only wrapped with thin pla... See more
Company replied
The M4 i ordered came in perfect conditon and eveything was fine, but it seems to have a little feeding problem with its high cap mag. After every 10 shots i need to spin the wheel so i just switched... See more
I specifically chose the German version of the gun, and on your website it was stated that it would be downgraded to below 0.5 joules so that it can be used in full auto under German law. However, whe... See more
Company details
About Airsoftmania
Written by the company
Airsoftmania was born from a passion for airsoft dating back to thirty years ago, at the end of the 80s. It was in fact 1989 when a young director of Airsoftmania started playing airsoft with a few crazy friends.
Since then millions of pellets have been fired, many games have been played throughout Europe and a long way and many experiences have been made in the airsoft industry.
Over the years we have created brands, invented new products, opened stores, we have been distributors of important brands such as G&G, Maxpedition, ASG and Viper Tactical. We have opened a large arena and organized hundreds of tournaments and among these also Exposoftair an airsoft fair with international participants and sponsors.
Airsoftmania, born in 2020 in full pandemic crisis, represents the synthesis of all this experience and all these years of play.
Follow us, you will find new products and promotions every week!
Contact info
Viale delle Magnolie 8, 90144, Palermo, Italy
- +39 3296920799
- info@airsoftmania.eu
- airsoftmania.eu
3.5
Average
629 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 9% of negative reviews
Typically replies within 2 weeks
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It’s very good and shipped fast
18 January 2024
excellent after-sales service
excellent after-sales service, excellent communication, the response is almost immediate! I thank the airsoft mania team for their service
18 January 2024
Reply from Airsoftmania
Hello Daniel
I am sorry for your disappointment, however it is clearly stated on the product sheet of the product you ordered that the battery and charger are not included.
https://airsoftmania.eu/products/airsoft-electric-pistol-with-mosfet-cm125s-black
The MOSFET is integrated inside the replica, it is not an external accessory.
our staff will contact you to try to find a solution together with you.
Reply from Airsoftmania
Dear customer,
please check your bank account carefully, from what we understand your order is from 2 December, it was cancelled and refunded on 4 December.
Depending on the type of payment it can take up to 3 or 4 days for the money to be available on your account again.
If you still haven't received your money back, you should contact your bank because we had it taken away on 4 December.
We are at your disposal to show you proof of the refund and to assist you if you need our help.
Avoid at all cost
The costumer service provided is at its worst. I have not got an answer back regarding my issue, and never received the ordered items.
16 January 2024
Unprompted review
GREAT!! I WOULD BUY FROM AIRSOFTMANIA AGAIN!!!
I bought an E&L AKM Airsoft gun, and I LOVE IT, I never had such an expensive airsoft gun. Delivery Time was good, even though it took one week to deliver to me, because I downgraded the AKM from 1,4 Joule to 0,5 Joule, and a downgrade takes 4–5 days. BUT I'm very Happy. I would buy from Airsoftmania again.
6 January 2024
Reply from Airsoftmania
We're glad to hear that you love your new Airsoft gun! It's great that you had a positive experience with the delivery time, and we appreciate your understanding regarding the downgrade process. We're happy to have made you happy with your purchase :)
Thank you for choosing Airsoftmania, we look forward to serving you again in the future. If you ever have more questions or if there's anything else we can assist you with, feel free to reach out.
Enjoy your AKM, and happy airsofting!
Not good very rude
4 January 2024
The order took awhile to arrive
The order took awhile to arrive, and there was little to no communication initiative from them. However, the order arrived after 2 weeks, and the products are perfect.
3 January 2024
One item came in the wrong color
One item came in the wrong color, but otherwise I can recommend
3 January 2024
I’ve still not received my order.
2 January 2024
Doesn’t listen to emails and very bad…
Doesn’t listen to emails and very bad costumer service. I told them the day after my perches I’d like to cancel. 2 weeks later they ship it anyway. Not I want to return it and no reply on my return request.
They explained that they didn’t receive my emails because they ended up in spam. And they have reacted a bit faster so I’m willing to change this review to 3 stars
2 January 2024
Zero contact on order #4502
I placed an order almost 2 weeks ago now and I have received no updates on the order other than it was being two toned on the day I ordered it. I have reached out twice on two separate occasions, one through email and the other being the message system on the website. Although I can understand the delay in shipping due to the timing of the order. The complete lack of acknowledgement is unprofessional.
7 January 2024
Unprompted review
Reply from Airsoftmania
We are truly sorry for the delay, we have certainly sinned by lack of communication.
Unfortunately, this was due to the festive period, which slowed down our order processes. Your product has been properly prepared and is ready for dispatch. We are confident that we will be able to ship it tomorrow.
We apologise again for the delay and hope you will forgive our silence during which your order was nevertheless processed.
They don’t know their Airsoft-brands
They lied about the Airsoft brand the purchased gun was from on the Website.
On the Website they stated it was from D-Boy but it was from Double-Bell.
28 December 2023
Reply from Airsoftmania
Hello David,
We apologise for the error, we have corrected the information on our website.It was an error when listing the product on our website, I assure you it was not deliberate.
If you are not satisfied with the product, please return it to us via this link: https://airsoftmania.eu/a/return
in any case we have provided a partial refund for the inconvenience we have caused you.
I have tried to contact them forever
I have tried to contact them for numerous times and still no answer. My order number is #4532 and i just want to know if its going to be shipped soon.
I will give 5 stars if my order gets delivered in one piece
3 January 2024
Unprompted review
Reply from Airsoftmania
Hi Roko
We thank you for ordering from us and apologise if we have sinned by lack of communication.
However, I hope you were ultimately satisfied with our service and would consider updating your review. From what we understand your order was delivered correctly and on time.
Thank you again for ordering from airsoftmania, we remain at your disposal for any further needs.
Customer support not existant.
18 December 2023
Reply from Airsoftmania
Salve Davide
siamo spiacenti che la nostra assistenza clienti non sia stata all'altezza delle tue aspettative. Abbiamo in effetti avuto un rallentamento nella gestione delle comunicazioni durante il periodo festivo.
Controllando il tuo ordine tuttavia risulta essere stato correttamente consegnato, potresti farci sapere cosa è successo in modo da potere ovviare rapidamente al problema?
puoi anche contattarci più rapidamente tramite whatsapp al numero +39 329 6920799
Efficient Service from AirsoftMania!
It will take time for delivery, but certainly worth it! AirsoftMania have been very professional and polite, extremely efficient and responsive. Their prices are very reasonable, and they have a good selection to choose from. Overall, I have no hesitation in recommending them for all your Airsoft needs! A++++
18 December 2023
Reply from Airsoftmania
Thank you so much for your positive and detailed feedback! We're thrilled to hear that you had an efficient and professional experience with AirsoftMania. We appreciate your recognition of our customer service, reasonable prices, and selection.
If you ever have more airsoft needs or if there's anything else we can assist you with, please feel free to reach out. Your recommendation means a lot to us, and we're here to provide excellent service for all your future orders.
Great Quality and convenience
The product that was delivered to me is of exceptional quality and beauty that actually surprised me. Moreover, it was delivered very fast with none of the problems I expected when buying an airsoft weapon. I just can’t seem to figure out with what I should charge it.
25 December 2023
Reply from Airsoftmania
Thank you for your positive feedback! We're delighted to hear that the product exceeded your expectations in terms of quality and beauty. It's great that the delivery was fast and free of the expected problems.
Regarding charging the airsoft weapon, If you encounter any difficulties or have further questions, feel free to reach out our customer support for assistance.
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