Airtecho Reviews 

Avoid this company if you’re in Australia. I thought I was purchasing from an Australia-based company as the website came up as .com.au but turns out company is China-based. Was charged a foreign fee by my bank that was not stipulated at time of purchase (as I thought I was buying in AUD outright). Tried to get foreign fee refunded by AirTecho but they kept saying it’s a bank fee so no luck there. Now hair dryer has finally arrived and the power chord isn’t suitable for Australian power points - it appears to be a UK plug. Have requested a refund as item isn’t as per advertisement. Overall, my experience dealing with this company has been very poor and to top it off, the product is useless in its current format. I wished I’d read reviews before purchasing - I would’ve steered clear of this company & spent my well-earned money and time elsewhere.

Ordered my Airtecho hairdryer on Friday 22 March; read some frightful reviews over the weekend and was angry at myself for not doing my research. Sent a message to Airtecho customer service looking for some reassurance. On Monday 25 March Airtecho got back to me. They couldn’t have been any more efficient and informative. They gave me my tracking number and put my mind at ease that my order was on its way from the U.K. and through Royal Mail. It arrived on Tuesday 26 March - just 4 days after placing my order.

I tried it out immediately and I’m delighted with the results. The design and quality of the dryer is as good as any other make around.
I’m so pleased that I didn’t come across these awful reviews until after I’d made my purchase.

Worst Webshop ever.
Very poor quality and they don’t care and don’t refund even after returning the product
Don’t buy from here

just received the hairdryer, the shipping and tracking info didn't work, to be honest there was no indicated shipping time. Yes it comes from China so expect up to 2 weeks.
My experience so far, its a brilliant product, noise level is very quiet and a fraction of the price of the over priced market leaders.

Got mine today and just used for the first time. It's brilliant. Best I've ever used. People talked about the buttons labelled in Chinese as well as English. That is just a protective sheet and comes off. I was really terrified I'd wasted my money, but I'm really happy with it. Can't talk about longevity of it obviously, but it seems fine to me. My hair is shinier than normal due to no flyaway.

Do not purchase. Hairdryer was ordered a month ago. It has not arrived. I think it’s a scam. I tried to cancel order day I purchased after reading reviews but they refused.

After 4 + weeks - hairdryer arrived. Its fine,it works.

Thank you TRUSTPILOT!!! I was about to buy this as my Dyson is getting old and needs to be replaced…I am so so glad I came here to check out the reviews! Sounds like a scam and you have saved me a lot of bother!

Tried to cancel within an hour of purchasing due to reviews which spooked me. They wouldn’t let me- scam scam scam! I flagged it with my bank and requested charge back so hopefully this awful company won’t get any $. Don’t buy.

DANGEROUS!
I keep having electric shock and sparks from the plug. I have contacted the seller, and never had such a bad customer service. After a month of emails, pictures, videos sent, I was told this morning, this is due to dust, some melting parts, and how I have used their product. I have used the item 3 times , and contacted them straight away. Just Shocking! I didn't even want a refund but just an exchange, hoping it was just a faulty product, but the way they responded is just really putting you off. I , now want the money back for faulty item, and nothing is done. Terrible.

If I could give no stars I would have! My husband ordered a hairdryer from Airtecho intended for my birthday present. According to their website goods are dispatched within 2-3 business days of receiving payment and it intimates that they are a British company that will respond to any inquiries within 24 hours. All lies! Despite several emails to chase up delivery status as my birthday was looming my husband got no response so he had to reveal to me what he’d done. We immediately looked at trustpilot reviews which confirmed our suspicions that we were not going to be receiving the goods anytime soon if at all. We immediately disputed the payment through our credit card company and guess what? Within 24 hours we had an email asking us to cancel the chargeback and in return they would give us a 50% refund and the goods were still nowhere to be seen! We replied and said we no longer wanted the item as my birthday had now passed and we had bought a Dyson dryer instead. They went ahead and dispatched the goods which we said we would refuse delivery. Sneakily a signature wasn’t required just photo evidence. We have requested 4 times that they arrange to collect the unopened box but they keep offering a 50% refund if we cancel the chargeback. We have said to them if they give us the refund first we will cancel the chargeback as we have no faith or trust in this company for them to honour their word.
This morning we have had yet another email to say the return will be at our expense and that we will also have to pay customs duty to clear it back to china!
The address details on the website show a British address but the postcode listed does not exist and when I googled the street name it’s just a row of terraced houses.
DO NOT BUY FROM THIS COMPANY

The item never arrived, bought as a Christmas gift. Appears to be a Royal Mail issue rather than Company. However taken 3 months for the Company to do anything about it, and now they keep saying is that they can send me a new one, and wont provide a refund (despite it being 3 months after Christmas).

Multiple emails asking me to return the goods if I wanted a refund, not quite understanding the concept that you can't return something you haven't recieved.

Shocking customer service, no idea if the product would be good, but I wouldn't suggest risking it based on this experience.

Yes everything is not what it seems with this company and the 2 reviews on the web site were done by paid influencers and I too tried to cancel order and get my bank to retrieve my money as I assumed scam because of my interactions with the company.
At the end of the day after 4 months my wife says it works perfectly and I don't have to keep turning the volume up on the TV when she uses it .
For all intents and purposes it looks like total rip off of a Dyson at 1/2 the price .
Don't feel sorry for Dyson at all with overpriced products
Gave it 4 stars because 5 would mean everything is kosher with the experience.Its not

I realised I had been scammed the day after ordering when I looked at the reviews on trust pilot- I wish I had seen them before I ordered.
The hair dryer arrived, packaged lovely. However when using it I found my hair was tangling as it was drying and was practically frazzled. It took twice as long to dry. I don’t believe it is any where near a Dyson, as it claims on the SPONSORED selling site. IT IS A CHEAP HAIRDRYER!!!!
I complained to my bank and started a dispute, as I had used my credit card.
I am happy to say that I have been refunded by my bank but am receiving emails from the site asking me to cancel the dispute.
PLEASE AVOID THIS SELLER

Absolutely terrible. Do NOT order from these con artists. Shouldn't be allowed 1 star. Hairdryer awful, takes longer than usual to dry my hair, left it in a frizzy mess, cable so short I had to kneel on floor to use. The customer service is awful. Just keep relpying with the same old rubbish.

Absolutely awfull it's said I would receive the hairdryer within 2 to 3 days after 2 weeks I am still waiting

I.emailed the company and they said it s coming from China there is nothing to say this on the website do not order off thisnsite airtechuk

I can't and will not believe the reviews here that are more or less positive. This is a bad product from China made of cheap plastics. I am already trying to get my money back for almost two months. They keep on leading me on with generail mails. For more than 3 weeks my return package was 'lost' and now they have received it and they start about paying customs duty. I never received any comments about this before.
DO NOT BUY HERE!

Recieved today after placing order on 7th Feb. Feel a little misled about the product being in UK and was really worried when I read some reviews on here. But overall very pleassed with the product

I have received my hair dryer this morning and I am quite surprised of the quality considering the reviews have been shocking with some. I used it this morning and am pleasantly surprised at how quick it dries my hair. It’s not overly heavy and is comfortable to hold. I’m still a little dubious due to the other reviews, plus the communication from the company has been quite slack. Ordered on 8th Feb and first confirmation email was on 16th Feb, following 3 emails from myself and 2 from my husband. The website makes you believe the site is UK based but the item was shipped from china (hence the delay). Would have been nice for this to be explained somewhere. The 1/3 day guide for shipping is clearly wrong. I’m remaining optimistic though.

I was sucked in with a 90 day returns policy & the fact that the product itself was so highly rated on an online review platform

The attachment's are held on with magnets that do not work- so none of the attachments stick at all. The power of the air just blows them right off and the body is falling apart because I’ve used it to rough dry my hair

I reported the problem and was told it was good quality and I should return to china at my own cost plus customs.

I sent videos etc to show them that the item must be faulty. But they are in China and well enough said in terms of getting an exchange, replacement or refund

Anyone thinking of ordering from these scammers please don't. Refused to cancel my order even though I requested one under 30 minutes from ordering.Made out that it had been shipped which was complete bs as it took 7 weeks to arrive. Trying to get a refund is impossible as they will just send you the same generic emails and finally you get a Chinese address to send it plus import fees are payable. Luckily I managed to get a charge back with my bank against them