Airtecho Reviews 

258
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

DO NOT BUY THIS HAIRDRYER. I bought this product in November 2023 as a cheaper replacement for the Dyson which had lasted 8 years. After an initial anxious waiting period for the hair dryer to arriv... See more

Rated 1 out of 5 stars

Shocking product and no customer service. Under 9 months with minimal use hairdryer started smelling of burning and then smoked. Booklet advises 2 year warranty. Contacted company. In very bad English... See more

Rated 5 out of 5 stars

Received today 8 days after ordering. I have naturally curly hair so have only tried the difuser. My curls turned out brilliantly! It's way more than I'd usually spend but looks robust all the setting... See more

Rated 1 out of 5 stars

I ordered the hairdryer on 09 September 23 and 10 days later it still hasn't arrived. Customer service haven't responded to two emails requesting I cancel the order which was a birthday present. Next... See more


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1.7

Bad

TrustScore 1.5 out of 5

258 reviews

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1.7

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(258)

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Rated 1 out of 5 stars

Scam

Scam! Realised pretty quickly this was a scam and got my bank to transfer money back!

Basically did exactly what they did to others asked for a refund and they said they had already sent it (which they clearly hadnt)

Isn't it funny they can send me an email every single day begging me to contact the bank and cancel the recharge so they can get the money (for a product I haven't even received) but can't send anyone else their address for a refund!

They're bordering on harassment now!

11 December 2023
Unprompted review
Rated 4 out of 5 stars

I was expecting the worst! But it’s not bad at all!

I’ll be honest, I panicked when I read the reviews after I ordered this hair dryer… although delivery took much longer than stated, the dryer arrived and was well packaged. I think the quality is good considering the price. While it is true that it is manufactured in China, this shouldn’t deter people because many of our products are manufactured there… the dryer works well, it comes with different magnetic attachments and these all work well, the temperature control is good and dries my hair very quickly with no static… my only complaint is that the power lead is on the short side compared to other dryers I’ve used. This is easily fixed with an extension lead. I think for the price, if you cannot afford one of the higher end dryers, this is a good deal and I’m pretty happy with it. Time will tell how long it lasts but I’m impressed so far after a month of use.

17 December 2023
Unprompted review
Rated 5 out of 5 stars

Don't panic - works greats.

Was worried this was gonna be a wasted purchase but just received it as a Christmas gift and works well, looks stylish, basically as advertised. The instruction booklet is all in English. Who cares about the Chinese writing under the English writing on the buttons.

Obviously can't comment on whether it will last but glad to pay half the price of a dyson for exactly all the same functions and attachments. I would defo recommend purchasing.

17 December 2023
Unprompted review
Rated 1 out of 5 stars

This company is a scams don't touch…

This company is a scams don't touch it..
I ordered Air dryer and wanted to cancel in 30 minutes.. send am email and there is no help at all.. just emailed me back the day after that it's not possible.. EVEN IT SAYS ON THERE WEBSITE THAT THERE IS POSSIBILITY TO CANCEL.. BEFORE THE SHIPMENT. Of course shipment was not done is still not already 4 days after..
Costumer services is disaster.. Keep you sending same ready-made emails with no sense..Don't do same mistakes

12 December 2023
Unprompted review
Rated 3 out of 5 stars

Shady but good hair dryer

I dont know what to think about this hair dryer only because of how shady the whole thing is. I found it through an article that made a top list of hairdryers 2023 and I impulsively bought it. They claim 3 days delivery, but I only received a order comfirmation email after 3 days and nothing else until a week later when I found the hair dryer in my mail box. I read the reviews after the purchase and I was so scared I was scammed.
I have never tried the dyson model so I cannot compare it, but I am really impressed by the results. It dries my hair in like 5 minutes and the attachment for the Coanda effect straightens my hair and makes it smooth and shiny. It doesnt feel cheap and it works smooth. I give it 3 stars for the shadyness of the situation, but the hair dryer is great, I dont regret the purchase.

12 December 2023
Unprompted review
Rated 4 out of 5 stars

I ordered this as I saw it online and…

I ordered this as I saw it online and thought it sounded great - prior to reading reviews. After reading them I thought I’d been scammed as most of them are very negative.

I was pleasantly surprised when I received mine today. The buttons are in both Chinese and English. It is packed well and there is an instruction manual. The gadgets connect magnetically to the main hair dryer. The colour (blue) is lovely. The misleading bit is in thinking the company is UK based when it’s in China but many goods are made in China so I don’t see that as being a problem although this does affect the delivery time and they should be clearer on that before you place an order.

I hope the product lasts and obviously I can’t comment on that at this stage but I’m very happy with what I’ve received.

8 December 2023
Unprompted review
Rated 1 out of 5 stars

Item broke, no refund, poor customer service

I got their hairdryer for 179 gbp, it broke after 4 months. After multiple communication with Airtecho team, not only they were going round and round with answer, no solution was provided.

Considering that I've only had hairdryer for 4 months and it simply stopped working, I was expecting refund or replacement. None of those options were provided. They offered to send my hairdryer to China for fix and I would need to pay for fixing and shipping or, I buy a new product and they will deposit 50 usd for me... seriously!!!

When asked to discuss matters with manager, request simply got ignored.

Considering UK consumer rights provide protection for 6 months of product quality, this company has breached the contract but they were not willing nor they cared about making it right.

Please be vigilant, there is only 3 months warranty they provide for this high class hairdryer... if it is so high class, why such short warranty.

Mine broke after 4 months and very limited use. About 2x a week.... this product isn't worth your hard earned money. You must be prepared to loose the money should item brake after 3 months...

1 December 2023
Unprompted review
Rated 1 out of 5 stars

Product is horrible, customer service even worse… paid £179 for something that is worth about £20

DO NOT BUY FROM THIS COMPANY…. Scam!!!!!the product is from China the customer service is awful…
Do yourself a favour and do not buy from them!
I wish I could rate it ZERO

I paid £179 for the hairdryer… poor quality… it takes ages to blow dry my hair
It took weeks to get delivered even though I chose express delivery.

Product is bad and customer service is even worse

8 December 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT TOUCH THIS COMPANY

DO NOT TOUCH THIS COMPANY! Absolute scam I cannot tell you the stress it as caused me…the product is from China the customer service is shocking…nearly £32 to send back and then wanting more money for duty free! Like most people I have been rippped off! This company needs stopping.

2 September 2023
Unprompted review
Rated 5 out of 5 stars

Airtecho hair drier

Received my Airtecho hair drier today, I placed order on 29th November 23 and actually had completely forgotten! Came well packaged with bubble wrap and a nice sturdy box. I ordered the grey one. The stylers are great as they are magnetic. It’s fairly quiet and light weight as I have a problem with my right arm lifting above shoulder height so this seems perfect.

7 December 2023
Unprompted review
Rated 5 out of 5 stars

I'm happy with mine

I used my hairdryer for the first time today..I have to say that so far I am very impressed with it. I have long hair and it was dry and styled in no time at all. It's light and doesn't make my arm ache and I love it that the attachments are magnetic..I'm glad I took a chance and bought it even though I'd not heard of the make..it was very well packaged too.

7 December 2023
Unprompted review
Rated 1 out of 5 stars

Service

Product is very poor quality, and the company will do a all they can to avoid honouring their returns policy. I tried cancelling the order within an hour of placing but was told I would have to wait to receive the goods before returning. I am now 10 emails into a conversation with them to process the return.

1 December 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT PURCHASE!!

DO NOT PURCHASE!!! Company is a scam based in China, you will pay £180 for a hairdryer the quality of £5. Tried to arrange a return but as others reviews state it’s very tricky with postage being in China and then charging custom fees. Best advice is to dispute with Bank. They have refunded me and taken up the dispute with the company!

1 December 2023
Unprompted review
Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company ! I thought I did ok , received a hairdryer in April however only lasted 5 months after burning out , dangerous faulty goods . Having e mailed this so called UK company , I have been told I pay 50 USD to return and get a new one , send it for repair to China , I don’t think so.I can’t believe I was taken in by fake reviews .I am currently raising a dispute with credit card company , not sure what else I can do but have learnt a hard lesson unfortunately .

27 November 2023
Unprompted review
Rated 1 out of 5 stars

Delivery on website states 2-3 days

Delivery on website states 2-3 days. It doesn't mention that product is being sent from China and takes over 2 weeks. Customer service is very unhelpful. Unable to return without being charged 15%. Product finally arrived and is of poor quality. DEFINITELY WOULD NOT RECOMMEND THIS COMPANY.

28 November 2023
Unprompted review
Rated 1 out of 5 stars

My Daughter order this and realised she…

My Daughter order this and realised she had made a mistake so I cancelled 5-10 mins after. Sent 2 emails to cancel. Bank transfer was still pending so no monies were taken. Had an email this morning below. Basically they have ignored both emails and carried on with dispatching the item.

Rotten company do not touch.

Dear Customer:

Hello,

We are sorry for any problem.


Hope this email can find you well.

The logistics cannot be stopped and it is already in transit.

We have 90 days for a refund. You can try it when you receive the goods.

Thanks again for


Yours sincerely


AIRTECHO Service Department

25 November 2023
Unprompted review

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