Aiseesoft Studio Reviews 566

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 111 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional customer service, noting the staff's helpfulness, quick responses, and effective problem-solving. Many people appreciate the user-friendly interface and the overall ease of use of the software, making their experience smooth and efficient. The products are often praised for working as promised, with many users finding them reliable and effective for their needs. However, some people were dissatisfied with certain products, reporting that the software did not function as expected or had limitations not disclosed before purchase. A few other people also felt that the app had bugs or that the services offered were already available through free alternatives.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise certain products, highlighting their... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the support team's helpfulness... See more

User experience

Customers consistently note positive experiences with user experience, highlighting software that is easy to... See more

Staff

Users describe positive interactions with staff. Many customers praise the support team as fantastic,... See more

Application

Reviewers highlight ambiguous aspects of the app. Many customers report significant frustration with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

To start their customer support is amazing, they go above and beyond to ensure everything works as it should and very attentive to responding immediately. I will try more of there software in the very... See more

Rated 5 out of 5 stars

I have been using Aiseesoft total video converter ultimate for several years. The software has done wonders in converting various formats to MP4 which I can easily play on my various devices. I recent... See more

Rated 5 out of 5 stars

I’ve been buying Aiseesoft products for many years and always get quick support from them. My most recent purchase was Aiseesoft Video Converter Ultimate for MacOS, which initially didn’t support the... See more

Rated 5 out of 5 stars

After searching for months for a user friendly software program that would put sub-titles onto video files I came across AISEESOFT. Tried the free version for a short while, loved it, then purchased... See more


Company details

  1. Software company
  2. Software Vendor

Written by the company

Aiseesoft designs and creates the best video software, PDF tools, and iOS transfer/manager/recovery software for Windows and Mac users to live & work smarter and save time.


Contact info

3.9

Great

TrustScore 4 out of 5

566 reviews

5-star
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1-star

Replied to 14% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

I use Aiseesoft to read for the…

I use Aiseesoft to read for the visually impaired and have used the software for over 5 years. Any issue that I have had has been addressed by the company and I have lost few days of reading due to the software. Keep in mind, I use only the audio recording portion of the software and know little about other functions

19 October 2024
Unprompted review
Rated 5 out of 5 stars

Appreciation of customer service

I have used the 'blu-ray player' for years. Each time I have problems the customers service team offer their help at the soonest possible and with greatest patience. ( I am not knowlegeable user of computer).
Thank you very much, Aiseesoft Studio.

19 October 2024
Unprompted review
Rated 1 out of 5 stars

Use the free trail and it didn’t work

Use the free trail and it didn’t work. A message from website says purchase latest version to be compatible and download ITunes (I was completely confused about what iTunes as to do it with it).

So I purchased product and still it didn’t recover the information that I was looking for.
Than I reach out to apple support team they also couldn’t help recover the information.

I end up remembering that I had save a duplicate information in one of mine email account, so I was relieved that I had found the information. Than I requested refund and answer all of their questions but they still was giving me the around about. The good thing that I purchased it through PayPal. I never had issues when purchasing items from other countries on PayPal and plus I am able keep track of purchases. Question is will Pay Pal will be able to get my refund back. I am currently waiting.

11 October 2024
Unprompted review
Rated 2 out of 5 stars

FilmAI is disgusting

So, now I'm officially part of the club testing this “awesome” product. Honestly, there’s nothing groundbreaking about it—in fact, out of the five AI upscaling options, only one is available, and it's slow and, at best, barely functional. Seems like the company just wants your cash, because they’re not interested in actually supporting or improving the product. Wish I'd read the reviews here before shelling out for a month’s subscription. Now I’m hoping for a refund, but I’m not holding my breath.

10 October 2024
Unprompted review
Rated 5 out of 5 stars

The best of all

The product works very well, but what makes it much better is the support that the company gives us, always trying to solve problems, giving us feedback, this ends up adding a lot of value to the product, I highly recommend it.

10 October 2023
Unprompted review
Rated 4 out of 5 stars

Aiseesoft Passcode Wipe - a hiccup, but a good experience

I purchased the Aiseesoft iPhone Unlocker, specifically for the Wipe Passcode function. Download, running the AP and user interface are all good experiences. I was attempting to wipe the passcode on an iPhone 12. The app couldn't complete the wipe passcode process, which was a little disappointing, however, I emailed Aiseesoft straight away and their support was back to me in a few hours. This is where my story is very good. These guys actually get a full 5 out 5 star review for their support service. Turns out that their time zone is at least 5 hours behind mine, so there was a time lag between communications, but I can work with that. Much to my surprise and satisfaction, Aiseesoft support took my application error seriously. They went to work to fix their bug straight away - within hours. It did take a few iterations of updated software to get the app to complete the password wipe, but when it did, the easy-to-use App worked as advertised. Once passcode was wiped, you still need the password for the last connected icloud account to change to a new icloud account, I had that. I am a very happy customer. Simply outstanding support with respect to responsiveness, wanting to attend to the issue and getting the job done. I really wanted to give these guys a 4.5 star rating. I did have to knock the rating back a bit as the app did not work first time around. Overall, I have had a good customer experience. Thanks Aiseesoft support - legendary service.

25 September 2024
Unprompted review
Rated 1 out of 5 stars

Couldn't activate the product and no refund!

I bought the product but could not activate it.
I had to buy from another company so I could do what I had to do.
I send them an email with the screenshot of the problem and asking for the refund. They told me that I had to download the program again and also run another program to prove that I had this issue.
They are total pirates.

1 October 2024
Unprompted review
Rated 1 out of 5 stars

Program don't solve your problem, company don't make a refund as promised

iPhone Unlocker for Mac from Aiseesoft does not actually do the Apple ID removal process, it's only provides some minor preparatory work before and after using third-party software for Jailbreak like checkra1n. Support just answers "Sorry for the inconvenience, and hope you can understand." in every mail. Company does not make a refund as promised even if program did nothing to solve your problem.

30 September 2024
Unprompted review
Rated 1 out of 5 stars

Aiseesoft Mac Data Recovery

If you think you may ask for refund in the next few days after purchase, think twice before you make payment. Basically you can't get anything back, and what you get will be wasted time.

9 August 2024
Unprompted review
Rated 5 out of 5 stars

Sterling customer service

Sterling customer service, responded quickly to questions and issues. Great product that works where other players fail and at a great price, highly recommended

24 September 2024
Unprompted review
Rated 5 out of 5 stars

continious trouble shooting

to be honest. the first impression was not 100% score. I tried to move my whatsapp data from android phone to iphone(damn google drive & icloud barrier, can't you two use onedrive?). using whatsapp in china is like a pain in the ass, so logging in & out wasn't smooth as expected. 1st time when i use WAsync, it transfer the list but not the content. BUT! i contacted the supprt team which was liaised by Reggy. after some troubleshooting, i finally got everything from android to ios. thanks to the team! thank the team.

18 September 2024
Unprompted review

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