To start their customer support is amazing, they go above and beyond to ensure everything works as it should and very attentive to responding immediately. I will try more of there software in the very... See more
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Aiseesoft designs and creates the best video software, PDF tools, and iOS transfer/manager/recovery software for Windows and Mac users to live & work smarter and save time.
Contact info
United States
- support@aiseesoft.com
- aiseesoft.com
Replied to 14% of negative reviews
Typically replies within 2 weeks
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It won't work.
Aiseesoft Android Unlocker
It won't work.
Google would spend hours trying to prevent it from working.
Which, of course, it doesn't.
To make it work, the phone would first need a hardware reset, which requires opening it up.
And don't think you'll ever get your money back.
This is simply a scam.
All the good reviews are written by them.
quick and helpful response
quick and helpful response, have been using the MTS converter programme for a few years now, a great programme would recommend.
Customer satified
I've been using the software since many years and it works just fine. All the problems I've encountered were properly solved by the support team.
I have two licenses of it. :-)
I recommend it!
Great support
Good day
I consider Aiseesoft a good, serious and very responsible software provider, which on every call for assistance, has always responded honestly and professionally, independently of the number of years passed since the original purchase and providing required support until the issue is completely resolved... Thanks Aiseesoft.
aiseesoft screen recorder
aiseesoft screen recorder, not work well, complicated, not easy to use
Quick and simple.....Excellent customer…
Quick and simple.....Excellent customer support.
Service was timely and efficient.
Everytime I changed a new device, I will always have problem trying to re-register my lifetime code. After raising the issue, Holly and Support Team, quickly resolved it. After I checked, I was able to register the product again. Thank you so much Holly and Team for your help in this matter. Your help was professional and informative. I really appreciate your assistance provided. Have a nice day.
Phone LOCKED OUT
My phone for some reasons I still don't know, was all the sudden LOCKED to where there was no way to use it. Having gone to my phone provider and being told that a new phone plan is all they could help me with, I reserched the internet i found Aiseesoft.com.
Following their instruction, I was able too restore my phones operation back to normal with the software they provided.
I have been using Total Video Convertor…
I have been using Total Video Convertor more than 5 years. It was very helpful in video format conversions. Their tech support team is super helpful. Recently i had changed my PC and I was facing challenge in installing it. With support of tech team, they guided and solved it instantly. Then I was able to install and use it effectively. Thank you creating wonderful software's.
Good service
It was very easy to get what I needed.I was very satisfied!
Support
I lose access to my Aiseesoft, due reset of my Windows, the support react very quick and share with instructions and tutorial hot to register again and use my account. Very satisfied of the quick and clear service.
Excellent service from Aiseesoft Studio
The Aiseesoft Studio team did all they possibly could to resolve a very complicated technical challenge with the iPhone unlocker software. With much perseverance and with the support of their tech team, it was resolved. Pleased with the service!!
I was looking for some software to…
I was looking for some software to transfer my music from my computer to my iphone. The former program that I had been using was more trouble than it was worth. So I found Aiseesoft Studio's FoneTrans and purchased it, but it was very slow in transferring music, so I contacted the company, and their engineers tweaked the software based upon the files that they requested, this happened several times, but it was still slow. I gave up on the software and deleted. Fast forward a few weeks and I purchased a new computer, so I tried FoneTrans again, the free one and it worked perfectly. I tried to activate it with the key, but it failed. My contact with the company was Reggy and I sent him an email in how the software was working and my problem was not the software it was my old computer. He was gracious enough to re-activate my key and the rest is history. I have never witnessed a company so committed to assisting their customers in rectify their problems or concerns. If I could give them 10 stars I would.
Michael S.
Excellent Customer Service
After purchasing the a new PC I was unable to register the Aiseesoft Blu-ray player I purchased, but thankfully the Customer Service team were quick to reset the Registration Key for me. I could not have asked for better help.
Unlocker does not work
I wish I had read reviews before paying for an unlock program that does not work
Rapid help
Whenever I get a new Mac every couple of years, I need to have them de-register my license code so I can register on the new Mac. They are extremely quick about doing this!
Very Helpful - great customer serice
There have been two times I needed to reach out to Aiseesoft for help. In less than a day both times I had a response that solved my problem. In one case they actually modified the software and sent me a personal copy that would solve my problem immediately. (It was a bug, but still to modify the software on the spot so that I could do my project was service like I've never seen!)
I really appreciate this company!
Brilliant softwsre and exceptional tech…
Brilliant softwsre and exceptional tech support. It actually does what it ssys on the tin!
Upgrade problems resolved promptly
I was unable to record system sound after upgrading to a newer version of Screen Recorder. Aiseesoft suggested some fixes after reviewing my log file but none of them worked. In a few days, they sent me a new version which installed and works nicely. I'm pleased with the customer service to help resolve my problem.
Refund received after long delay and persistence
I initially had a frustrating experience with Aiseesoft — the software caused unexpected data loss, and despite reaching out several times, the company was unwilling to provide a refund. Only after leaving a public review and referencing Australian Consumer Law did they respond and offer an 80% refund, which I eventually received.
I'm glad the matter was resolved, but it took weeks of back-and-forth and pressure. I urge the company to improve transparency in product messaging and speed up support resolution times
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