Aiseesoft Studio Reviews 566

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 111 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional customer service, noting the staff's helpfulness, quick responses, and effective problem-solving. Many people appreciate the user-friendly interface and the overall ease of use of the software, making their experience smooth and efficient. The products are often praised for working as promised, with many users finding them reliable and effective for their needs. However, some people were dissatisfied with certain products, reporting that the software did not function as expected or had limitations not disclosed before purchase. A few other people also felt that the app had bugs or that the services offered were already available through free alternatives.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise certain products, highlighting their... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the support team's helpfulness... See more

User experience

Customers consistently note positive experiences with user experience, highlighting software that is easy to... See more

Staff

Users describe positive interactions with staff. Many customers praise the support team as fantastic,... See more

Application

Reviewers highlight ambiguous aspects of the app. Many customers report significant frustration with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

To start their customer support is amazing, they go above and beyond to ensure everything works as it should and very attentive to responding immediately. I will try more of there software in the very... See more

Rated 5 out of 5 stars

I have been using Aiseesoft total video converter ultimate for several years. The software has done wonders in converting various formats to MP4 which I can easily play on my various devices. I recent... See more

Rated 5 out of 5 stars

I’ve been buying Aiseesoft products for many years and always get quick support from them. My most recent purchase was Aiseesoft Video Converter Ultimate for MacOS, which initially didn’t support the... See more

Rated 5 out of 5 stars

After searching for months for a user friendly software program that would put sub-titles onto video files I came across AISEESOFT. Tried the free version for a short while, loved it, then purchased... See more


Company details

  1. Software company
  2. Software Vendor

Written by the company

Aiseesoft designs and creates the best video software, PDF tools, and iOS transfer/manager/recovery software for Windows and Mac users to live & work smarter and save time.


Contact info

3.9

Great

TrustScore 4 out of 5

566 reviews

5-star
4-star
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1-star

Replied to 14% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great product

I use the service all the time and system works great, customer support is great also.This way not to miss your next meeting you can't stay on the hold time due to time scheduling. Or refresh information you my of missed

11 February 2025
Unprompted review
Rated 5 out of 5 stars

FoneTrans to the Rescue!

I primarily use FoneTrans to transfer Apple Music(iTunes) from a computer to a iPhone, and it worked perfectly for me. One of the best features is that you can transfer from an iPhone or iPad to Apple Music, which you cannot do in AppleMusic. There have a few situations where I needed to transfer music to an iPhone that AppleMusic just wasn’t working right. FoneTrans to the rescue!

Also, the support has been good. My email requests have been responded to and resolved in a timely manner. Yes, I would recommend to a friend.

9 February 2025
Unprompted review
Rated 1 out of 5 stars

Terrible - SCAM!

Terrible! their software does not work and they are laying to you about the money back guarantee. They would acknowledge that there was an issue in their iPhone recovery and even in this way they would not refund. SCAM!!!! SCAM!!!!

21 November 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Support from Reggy!

I faced issues with invalid software keys, causing frustration and work delays. Thankfully, Reggy stepped in, understood my concerns, and quickly resolved the problem with professionalism and dedication. His support made all the difference!

Thank you, Reggy, for your outstanding service!

5 February 2025
Unprompted review
Rated 1 out of 5 stars

Rubbish - Audio converter Aiseesoft for Mac

I wish I could give this lot 1/2 a star and even that would be generous! I purchased a very basic Audio converter Aiseesoft for Mac app yesterday, it is meant to convert video to mp3's.
Not only does it not work on any video format, they won't give me my $43 refund! And I have a brand new computer so it is not a computer issue. And get this complaints go to a bot, that's it! You don't even get to communicate with a human. Avoid this mob

3 February 2025
Unprompted review
Rated 1 out of 5 stars

SCAM!!! STAY AWAY

I echo another person who posted here. I have been asking for a refund for the iPhone data recovery that apparently deletes all your data once recovered. I have been talking to them for months they still are refusing to refund me my monies. PLEASE STAY AWAY FROM THIS COMPANY, SAVE YOUR MONEY!

1 December 2024
Unprompted review
Rated 1 out of 5 stars

Their money back guarantee does not work

I tried to recover video files that were larger than 1 GB, so I had to purchase the software.
The software recovered some of the video files. The recovered files are no longer possible to play in a video player.

The response from the company when I want to claim my refund is:

Dear customer,

Thank you for your reply.

As you mentioned that you have operated your computer after the data is lost, we need to explain that there are some situations that will rewrite the data of your computer.

a. When your computer is running the background programs.

b. When you use your computer to download or save files.

Generally speaking, all of the recovery software retrieving the data depends on the special database which will record all your deleted data.

However, the special database just has a small space. When the memory is full, the latest data will cover the former data automatically.

In this case our software cannot recover data which has been overwritten or covered.

Since our product is special and lost/deleted data can be easily overwritten, we offer Trial-Before-Purchase service to help uses confirm whether the lost/deleted data can be recovered before purchase. The data found is what can be recovered with our software.

We are sorry that our software couldn’t help you recover the lost data you want.It is hard for us to issue the refund.

If you have any questions or concerns, please contact us via email at support at aiseesoft.com.

Best regards,
Aiseesoft Customer Service

25 January 2025
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam. I have pay for the iPhone data recovery product. It costs £70 which is not worthy but I was impatient to recover my data. And It didn’t help anything. They said it can recover all the data even though you didn’t backup. It’s fake and when I realised this is too late. I have sent emails to request refund, they keep delaying and unwilling to refund which is rouge. PLEASE STAY AWAY FROM THIS COMPANY, SAFE YOUR MONEY!

12 January 2025
Unprompted review
Rated 5 out of 5 stars

Ok we had 3 devices that ended up being…

Ok we had 3 devices that ended up being paperweights.
We read some online articles, chose Aiseesoft and now have those devices working again.
It was easy to use and I’ve recommended it to friends and family.
Thank you,
Louis

28 November 2024
Unprompted review
Rated 5 out of 5 stars

The Screen Recorder

The Screen Recorder product has many features. Within the first 5 minutes I was able to capture and edit some family video. Initially I paid for the wrong download. Customer service is Five Star also

15 January 2025
Unprompted review
Rated 5 out of 5 stars

A One-stop Solution to Encoding

Aiseesoft Video Converter (AVC) offers a streamlined approach to video encoding.
- The UI is clean and intuitive.
- The integrated editor allows you to cut, crop a video before encoding it. The settings can also be propagated to all video queues, which is much appreciated for batch encoding.
- You can trim file without the need for transcoding by leveraging '120x Faster Conversion'
- The standalone metadata editor allow cover image to be merged with video. AFAIK, only AVC archive this without transcoding video again.
- If you have a HEDT, at lease two instances can be run at the same time.
- Customer support is very responsive and kind.
What I look forward in future release:
- A better AV1 encoding, ideally based on Intel SVT-AV1 is much appreciated. SVT allows much better resource utilization on many-core system, and can speed up the performance.

14 January 2025
Unprompted review

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