Aivela Reviews 8

AIVELA ring is the biggest waste of money. The sleep, steps and activity tracking is nearly pointless.

Sleep is the worst one, “waking up” at points in the night but never going back to sleep. Steps are almost always 5k less than my Apple Watch tracks. Activity, my heart rate is out by 20-30bpm during any exercise.

Support acknowledge there’s issues with the tracking and uploads, but just say “hold on for further updates” but why ship such a beta product in masses when it can’t do the basic job.

I wanted to share my experience after receiving the ring.

I tested Aivela side-by-side with RingConn and Oura for multiple nights. Unfortunately, Aivela consistently reports very different sleep results, including much higher deep sleep and near-zero awake time compared to both devices.

The Touch & Gesture feature was one of the main reasons I backed the project, but accidental activations happen so frequently that I had to disable it completely.

Battery life in my usage is around 3–4 days, far from the advertised 7 days.

I contacted support and requested a refund. Support acknowledged ongoing heart-rate and sleep algorithm improvements and confirmed that Aivela is still behind more mature products such as RingConn and Oura. However, my refund request was denied.

I appreciate the team's responsiveness and I do not believe this is a scam. However, in its current state, the product feels much more like a beta product than a finished competitor to RingConn or Oura.

Ring came 6 months late service was poor.
Ring loses Bluetooth all the time and charges for only 2 days - completely waste of money…

AVOID AVOID DO KOT BUY !

I purchased an AIVELA RING and somehow managed to mess up with my email address - Jack from AIVELA support managed to correct my error and reinstate my account - thanks to Jack my ring is working perfectly once again. The ring itself is nice and comfortable to wear and I’m happy with the results.

Charles

Over promise and under deliver; customer service is a joke; and the measurements are not accurate at all. Avoid buying from them.

I backed the AIVELA Ring Pro on Kickstarter as backer #844. After months of waiting, my Size 12 Matte Black ring finally arrived.
48 hours later, the coating was already scratched and peeling in two spots. The cause: putting my hand in a jacket pocket with a metal zipper. Nothing more.
AIVELA's own website promises the ring is "scratch-resistant" and built to withstand "anything" and "everyday wear and tear." Their support told me a jacket zipper is considered "normal wear and tear" not covered by warranty.
Their solutions:
❌ $20 partial refund
❌ Return shipping at my expense ($60–70 to China)
❌ Buy a new ring at $99
I sent two follow-up emails with full documentation and advertising evidence. Both went completely unanswered.
Worth noting: their own Update #12 acknowledged 800 units were rejected for AF coating defects during production. I never received confirmation my unit was properly QC-checked.
I wanted this product to succeed. I was one of the first to believe in it. But a scratch-resistant ring that fails in 48 hours, backed by a support team that goes silent, is not what was promised.
Verdict: beautiful product on paper. Disappointing in reality. Zero after-sales support.

I contacted the provider to see if they had a larger size, but all they offer is 14 and below. I explained that the 14 would be too small for my fingers, specifically the index finger where it should be worn in order to use the gesture feature. The provider told me once I received the ring which was months later to try it on and if it didn’t work fit, to simply send them a photo of proof and I would get a refund. Sure enough that did not fit. As instructed I provided them proof with photos and was told that they would take the returns but I would have to pay for return shipping which is gonna cost me over $100. This is absolute nonsense given that I explained to them prior to shipping them to me they would not fit. Also, regardless of fit, the app is rudimentary at best. It does not offer even the basics of other competing health rings. I recommend that you steer clear of this one, as it is a total bust and given the number of alternatives out there, you’d be well served by going with any of them. I do not recommend this product!