Always a pleasure with AJ Hill. Will never go anywhere else. The team know me. They reach out regularly to ensure all is ok.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Never quite sure who one can trust but I’ve been with A.J. Hill for approximately 2 years and have found the product to be effective, great delivery experience and good advice given. 5*
Company replied
Orders are made very easy. Quick delivery and if ever I have a problem or question someone always gets back to me. They contact you regularly on their checking in service too.
Company replied
I always get my medication days within ordering and if I ever have any questions at all my emails are replied to that day (working week) I can do nothing but praise the team!
Company replied
Company details
- #34 of 74 best companies in Weight-Loss Service
- #87 of 237 best companies in Fitness and nutrition
- #18 of 28 best companies in Women's Health Clinic
- #51 of 113 best companies in Online Pharmacy
About AJ Hill Aesthetics
Written by the company
We are a close-knit, friendly team who aim to provide you with a personalised, professional, confidential & supportive service as a platform between the customer and the pharmacies we use.
We offer a range of services including aesthetics, health products, skin care and weight management, including Semaglutide (Wegovy / Ozempic / Rybelsus) and Tirzepatide (Mounjaro)
For the weight management products, these are not just dispensed and shipped to you - we know that weight management is all about lifestyle change. You're not just sent the medication and left to get on with it - we provide ongoing and unlimited aftercare & support. We offer regular check ins but you can also contact us 7 days a week if you need any advice or support at any time. We also provide a 28 Day Meal plan written by a nutritionist and lots of online support tools to help get you into the healthier habits and mindset whilst using the medication so that when you reach your target weight, you can safely come off the medication and be in the right frame of mind and have the good habits in place.
Our ethos is about providing a holistic, safe & effective service for all of our customers, regardless of the service or product purchased. We are also your advocate with the pharmacies and manufacturers of the products provided. This is how we have retained many repeat customers over the years and continue to offer a service we are proud of. Your success is our success and we wouldn't be here with you at the heart of what we do.
We only use UK based, registered & regulated prescribers and pharmacies to ensure your treatment is sourced correctly from genuine suppliers.
Contact info
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4.7
Excellent
104 reviews
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Replied to 100% of negative reviews
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Excellent customer care team
Very straightforward and great service.Really helpfull and informative staff, who have all the time in the world to answer questions to make sure I get best advice.
Would highly recommend! Service and product is excellent, postage is as fast as stated.
27 December 2024
Unprompted review
Reply from AJ Hill Aesthetics
Good morning Miri,
Thank you very much for the kind words! I will pass your feedback on to the team - this will give their Monday morning to a great start.
If you ever need any advice or support, please do not hesitate to contact us.
Kind regards,
The AJ Hill Team
Excellent customer service
Excellent customer service, prompt and accurate deliveries, easy to pay online. Really helpful weekly follow ups and check ins, overall I can thoroughly recommend AJ Hill.
18 September 2024
Quick and efficient service
Quick and efficient service. Excellent reply times and fast postage.
19 August 2024
Exceptional customer service
Swift customer service , continuous contact with me and follow up with my treatment, the personal touch I truly felt known even if I had not met anyone in the team one on one
Thank you
21 August 2024
Georgia and Emily couldn’t be more…
Georgia and Emily couldn’t be more helpful. DPD were worse than useless!
18 July 2024
Really good company
Really good company. The process is quick and straightforward and they follow up with their clients regularly to check all is well.
18 June 2024
I dont normally do customer reviews…
I dont normally do customer reviews but in this case i needed too as this company is absolutely fabulous
I've used a couple in the past but not come across anything like
AJ Hill Aesthetics
They are so organised its unbelievable
They not only send your items on the day you requested a few weeks before with no having to chase them
And there customer service is fanfastic too giving you updates on were your order is
I would never go anywere else
So organised, competent and friendly I would recommend these 100%
5 June 2024
Unprompted review
Unfulfilled promises.
I ordered Trulicity. I had previously used this so ordered so it would be delivered in time for when my next dose would be due.
It was supposedly being delivered by DPD and I was to await contact from them. Delivery day arrives and I had heard nothing. AJ Hill aesthetics did respond fairly quickly to my email, apologised, gave me loyalty points for my problem and promised delivery the following week.
By this time I was a week late for my next dose. They were very inflexible with delivery days/times.
The following week and another promised delivery day. No contact from DPD. AJ Hill again responded to email, advised they would check with pharmacy to see if it had been collected. I then heard nothing at all. Complete silence.
I then emailed again. Asking for an update, failing that a refund.
No reply to my email. No apology. I did however get my money refunded, although no communication that this was indeed going to happen so quite worrying as it was over £200.
This has resulted in myself being late with a scheduled dose, worry about money and sheer frustration at unfulfilled promises from this company.
25 May 2024
Unprompted review
Rybelsus 3 mg had no effect at all
Rybelsus 3 mg had no effect at all . Took this for one month , no appetite loss , no weight loss and no inches lost . Followed the regime to the letter . Don’t waste your well earned money
2 April 2024
Unprompted review
Reply from AJ Hill Aesthetics
Good afternoon Christopher,
I'm very sorry to hear of your disappointment. As someone who has struggled with weight, I can certainly relate to the feelings of disappointment and frustration.
I have looked back and can see you only started treatment one month ago on the official starting dose of 3mg. Clinical guidelines and the manufacturer's guidance advises all new starters to start on the starting dose of 3mg. This is to allow the medication to be safely introduced to the body, preparing it for the higher doses. Starting too high too quickly can cause unpleasant side effects, adverse effects and even causing the body to actively resist the medication due to being "shocked" with a higher dose - rendering the medication at a higher dose ineffective.
Therefore, the official titration guidelines is 3mg for 30 days, then 7mg for 30 days and then 14mg for 30 days. Some people see an effective result on the starting dose, others have to build up to the higher doses before seeing a desired result - this is the nature of these types of medications and it does take time to achieve the desired effects / results, just like any other method of losing weight or changing your physicality. The regime has technically only just started for you, so it really is too soon to say it 100% doesn't work after only 4 weeks.
I can see we checked in with you and you rightfully queried the lack of effects within the first two weeks, so we did advise you on things to take into account and the peripheral things to do alongside the medication to help aid weight loss e.g. healthier eating, increasing physical activity, keeping a track of what you're eating etc.
Unfortunately, we did not hear back from you to continue advising you, which is a real shame as these medications do work well when the appropriate advice is followed.
Regarding weight loss in general, we do state on the website and on the Health Form that we do not, and cannot, guarantee weight loss for everyone. Everyone is individual and therefore everyone responds differently - one size does not fit all so it can be trial and error when starting a new medication. I can see that you did tick "Yes" to confirm you had read and understood that on your Health Form.
We know it can be disheartening to not see a result but it does need more time to get results. If you do ever change your mind, please know that our door is always open and we will always do our very best to get you to where you want to be. We have a lot of regular customers and we enjoy helping them get to where they want to be. This applies to you Christopher as well if you do ever wish to try again - we are here.
Kind regards,
The AJ Hill Team
Reply from AJ Hill Aesthetics
Thank you for the kind words, we appreciate your custom and look forward to continuing working with you.
Kind regards,
The AJ Hill Team
Reply from AJ Hill Aesthetics
Thank you for the kind words, we appreciate your custom and look forward to continuing working with you.
Kind regards,
The AJ Hill Team
Great service
19 February 2024
Reply from AJ Hill Aesthetics
Thank you for the kind words, we appreciate your custom and look forward to continuing working with you.
Kind regards,
The AJ Hill Team
Outstanding Overall Experience
Overall, I have found AJ Hill Aesthetics impressive in regards to my online experience with this company and their services. Aftercare is attentive, well-informed and supportive with prompt replies to all questions I have raised regarding medication management and safely. I cannot fault this website, thus, highly recommend.
16 February 2024
I have been a patient of Hannah’s for…
I have been a patient of Hannah’s for two years now, I love how ‘naturalistic’ her approach is- I look rested and glowing. Less is more is always her approach, she will say no to a treatment if she thinks you’ll look overdone. I have recommended her to several friends.
16 February 2024
Reply from AJ Hill Aesthetics
Good morning Barbara,
Thank you for the lovely review. It's really appreciated. Please do get in touch if you ever need anything.
Kind regards,
The AJ Hill Aesthetics Team
Reply from AJ Hill Aesthetics
Good morning Halle,
Thank you for the positive feedback. We really appreciate it. Please let us know if you ever need anything.
Kind regards,
The AJ Hill Aesthetics Team
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