Ajvanishoes Reviews 6

I am extremely disappointed with the customer service and the way my return was handled. I was informed that my home slippers could not be accepted because they had been “used,” which is simply not true. I only tried them on once indoors, on carpet, and realised they were too short for me. Because of this, I returned them.

However, my return was refused, and I was then required to arrange and pay for a Royal Mail Track 48 delivery to have the slippers sent back to me.

It has now been two weeks, and I still have not received my slippers. Not only have I been left without the item, but I have also spent double the amount on return postage and tracked delivery, with no clear information about where my slippers currently are.

Thank you, Royal Mail and Ajvani Shoes for their excellent customer service.

Waited weeks and still no refund and no response to my email, despite them emailing me weeks ago to say they have received my return

Never ever wright reviews
Horrible boots just look so cheaply made
Been over 2 n half weeks
Still not received my refund 😡.
Shocking

Absolutely awful company. I hardly ever write bad reviews but I am gutted.
I shop online regularly ordering various items/sizes to try from home and I genuinely return those that do not suit or fit.

Recently I ordered two pairs of boots by Ajvani via Debenhams. Sadly they did not fit me and I therefore, used Debenhams Royal Mail returns process which allowed me to have my parcel collected from home.

A return confirmation showed only one pair of boots and after numerous emails to Debenhams who contacted Ajvani this is the latest response:

"Ajvani Shoes have got back to us, they have advised the receipt does not show the weight for 2 pairs and they have only received 1 pair back at their warehouse, due to this they will not be able to refund the second pair."

So I now have to pay for a pair of boots I do not have!!!

MORTIFIED!!!

Beautiful shoes available in loads of different colours. Friendly and knowledgeable customer service when I asked about sizing. Will definitely shop here again.

Bought slippers they were very cheap quality and sized wrong . I sent them back and had to go through other channels for my refund. Do not buy from here