Akgelblaster.com Reviews 132

TrustScore 4 out of 5

4.0

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Rated 3 out of 5 stars

So I order one of the most expensive gel blasters, that said express shipment, that was on April 2nd, last time I order from them they were fairly quick in shipment, but for some reason now. It’s not... See more

Company replied

Rated 4 out of 5 stars

We've ordered on the 13th of november, but haven't received any more news than an order confirmation. We've tried to contact them (via mail and facebook), but it remains silent on their side. After... See more

Company replied

Rated 4 out of 5 stars

Evrything has gone smoothly in my experience, no real complaints. A bigger selection of accessories and upgrade parts would be really nice, some pay later options would be great too, and better descri... See more

Company replied

Rated 5 out of 5 stars

For context, I’m east coast US. The owner of AKgelblaster is truly dedicated to customers. I have been an on and off customer for this past year and she has gone above and beyond for me and other... See more

Company details

  1. Toy shop
  2. Outdoor sports shop

Written by the company

AKgelblaster is a US gel blaster online store providing high quality realistic gel blasters, custom blasters, gel balls, upgrade parts and accessaries to customers in USA and worldwide. Here you can shop for starter blasters and competition ready blasters with guaranteed warranty and shipping policy. Chat with us when you need any supports.


Contact info

4.0

Great

TrustScore 4 out of 5

132 reviews

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Rated 4 out of 5 stars

Been 11 days and still no shipping update or followup (Solved)

Been 11 days and still no shipping update for my gel blaster despite emailing them about it (I waited a week before waiting to email them about the shipping)

They replied saying that they would notify the team to ship by the end of the weekend but it's already been 4 business days (I sent them an email on a Saturday and it's now Thursday). No followup or care to give me any updates, absolutely terrible and very surprised by all the 5 stars given here.

They do respond to emails very fast though and are polite and willing to answer questions.

EDIT:
I edited my review to a 4 star as it's not AKGelBlasters fault that I was not emailed a shipping notification from UPS (after I emailed AKGelBlaster after 7 days of no notice).

I'm still docking off a star though as I was not initially given a shipping notification or update the first 7 days and I myself had to initiate the contact. Like they stated, they do seem like a smaller sized yet reputable company and so they have lots of orders I presume, I can not be too harsh.

Please remove the tracking information and thank you (and they did! So thank you again).

7 July 2023
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Reply from Akgelblaster.com

Hi Scott, thanks for your feedback but UPS should have sent you the automatic email as the parcel was dropped to UPS access point on 18 Jul and picked by UPS on 19 Jul. The status now is on the way to be delivered on 22 Jul (Sat)

I did check your order immediately with the team in Tennessee to make sure it is not a missing order and as stated in the site, there will be some delay recently due to the number of orders required to be dispatched after the bad weather. Sorry for keeping you waiting but we ain’t doing nothing after you enquired for the order status.

Update: thanks and removed the tracking info, hope things will be smooth now, if your parcel got any issues, do reach out again. Have a delightful weekend!

Rated 5 out of 5 stars

Everything's good the advice was good…

Everything's good the advice was good seeing how I'm new to this I got the gel⁶ Blaster and some upgrades everything's good I just can't figure out how to put the rock hop up on it the service was good advice was good the items were good the upgrade Parts we're good fairly easy to put on and it works well and got here fast thank you very much

3 July 2023
Rated 5 out of 5 stars

Amazing

I was impatient and annoying in the beginning of the shipping process and they handled it extremely well, everything came as it should and I was impressed and more!! The only thing I could complain about it the clips are pretty small so I'm glad I bought an extra. Otherwise absolutely amazing

2 July 2023
Rated 5 out of 5 stars

Best gel blaster site…

This is by far the best site I have ever ordered any gel blaster, part or gel balls from. The customer service is the best it gets.

28 June 2023
Rated 5 out of 5 stars

Amazing customer service honestly

Amazing customer service honestly ! Any problems any questions solved and answered within minutes! Wow the gel blaster is amazing too. Can’t recommend enough of how good this company is. Also delivered to the UK within a couple of days. Will definitely be purchasing from here in the future.

19 June 2023
Rated 4 out of 5 stars
Akgelblaster.com logo

Reply from Akgelblaster.com

Hi Decarlo thanks for reaching out. Your billing address and shipping address are different. The delivery will be based on your shipping address. You may review the shipping details to align the shipping address to your billing address.
Do reach out again if you have any issues, thanks!

Rated 1 out of 5 stars

When I got it it was messed up and I…

Ok I'm sorry for the review I'm redaction it and apologizing for it I was upset and I am still upset as that was a birthday gift for my grandson and I am truly sorry for the review just upset

7 June 2023
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Reply from Akgelblaster.com

Dear James, The order was placed on 6 June and delivered on 9 June. We were asked “what time” the item will be delivered and “where the parcel is” few times before the parcel arrived, while the parcel is delivered within the reasonable shipping period, the questions are beyond our capability to help.

The blaster was reported damaged on 12 June, with videos provided on 13 June - which shows the blaster works without physical damage. As reported, “gels shoots out and drop to the floor when firing in semi-auto mode”, we suggested to have the blaster sent back to our tech to review, with the return shipping label provided on 14 June.

We are sorry that James left an unsatisfactory comment even before our tech have the opportunity to inspect the return.

Lastly, we hope our customers can be respectful to the team, they have been trying their best to help you.

Rated 5 out of 5 stars

If you guys are really sending me a…

If you guys are really sending me a replacement drum for my Vector, then I'll submit another 5 stars!

13 May 2023
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Reply from Akgelblaster.com

Hi Durell, thanks for the kind words! we are checking the rest of the drums as we get a few similar reports from our customers.

We would send you a good replacement or refund you in case the rest are not good, will keep you posted!

Rated 2 out of 5 stars

Double Drum mag didn’t work

The double drum mag that they offered with the kriss vector did not work at all and after looking into it, i’m not even sure that it is meant to go with the kris’s vector. I either got a non-working product or they are false advertising. The vector I got works though so that is good!

13 May 2023
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Reply from Akgelblaster.com

Hi Alex,

Thanks for letting us know you received a faulty drum. We would send you another one for replacement. Should you prefer a refund, please let me know, thank you so much, we won’t leave you with the faulty drum!

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