House, Home and Garden Reviews 

597
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online platform is very easy to navigate, and orders consistently arrive promptly in secure and protective packaging. Many people also appreciate the highly competitive prices compared to local garden centres and praise the exceptional product quality across all purchases. Shoppers consistently experience seamless ordering processes and helpful delivery drivers who place items exactly where requested. Some reviewers were not happy with carrier delivery delays or occasional transport damages that affected their ordered items. A few consumers noted that external shipping partners occasionally took longer than expected to deliver packages or experienced minor logistical handling issues.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting top-tier items like plants, pots, and bark... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the remarkably fast shipping... See more

Price

Customers expressed great satisfaction regarding the very attractive and competitive price offered, noting... See more

Order

Consumers express great satisfaction with the ordering process, highlighting that websites are easy to... See more

Quality

Customers consistently note positive experiences with quality, praising first-class items, top-tier... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The website is easy to navigate and ordering very straight forward. What sets this company above its peers for me is the fact they have all the systems in place to send gardening products to Northern... See more

Rated 5 out of 5 stars

Ordered a 'blue diamond' frying pan, having already bought a saucepan which was really great. Frying pan came the day after ordering and was well packed. However it was too big for storage space we ha... See more

Rated 5 out of 5 stars

It was faulty one flower isn’t secured and as it’s a present I feel I can’t give it well I got delivered a new one within a couple of days ! So I’m super happy it’s a lovely item and so much dearer on... See more

Company replied

Rated 5 out of 5 stars

This company has never let me down. As I have come to expect my items arrived very promptly, and given we live in Northern Ireland and the extra Brexit rules imposed, this is great. The items were ver... See more


Company details

  1. #26 of 97 best companies in Garden
  2. #3 of 15 best companies in General Store

Written by the company

House, Home & Garden is the evolution from where it started as AK Kin Garden Supplies in 2019. Originally a gardening sundries supplier, we kept adding to our product ranges which lead to adding homeware products to our portfolio. At House, Home & Garden we aim to continuously increase our product ranges for both inside and outside spaces of your home. Our biggest aim is to provide great products at amazing prices along with the best service. Owned & run by brothers Adam and Karl we are a family business. Our customers are at the heart of everything we do, so you can rest assured you will always receive the very best service from start to finish.


Contact info

4.8

Excellent

TrustScore 5 out of 5

597 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(597)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Pine nuggets - chips and mulch instead.

Not really great product - bought pine nuggets bag and on packing and pictures all looked amazing, yet the reality was quite bad. Almost whole bag contains chips and mulch rather than solid nice pine nuggets. Not impressed at all.

Edit: Great Cutomer Service - I must add this. Product listed above not great, but issue resolved fast. Thanks!

17 January 2024
House, Home and Garden logo

Reply from House, Home and Garden

Hello and thank you for your feedback. We are extremely sorry to hear about the quality of the bark nuggets you received. We have forwarded on the photo that you emailed us to the manufacturer and have dispatched a bag of Melcourt Bark Nuggets (which are larger) free-of-charge. I do hope that this compensates for the inconvenience of your original order.

Kindest regards,
Karl.

Rated 5 out of 5 stars

Very impressive

I'm very impressed with this company. When I reported a damaged delivery they were on the case in a flash and have bought it to a very satisfactory resolution.

23 January 2024
Unprompted review
Rated 5 out of 5 stars

Good

Good product, quick delivery and great to have financing options.

14 January 2024
Rated 5 out of 5 stars

Great service

Ordered mulch from this company and it arrived in good condition, as advertised and a lot cheaper than other big companies, great service.

12 January 2024
Rated 5 out of 5 stars

Good experience

Fair price, arrived quickly.
Delivery driver was excellent, ensured that although my package was left outside it was protected from the rain.

17 December 2023

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