Never buy anything from this site i…
Never buy anything from this site i paid 75 EUR 25-11-25 i i dident get anything .....i call this a lousy company
they are very fast......in drawing the money
25 November 2025
Unprompted review
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Company details
Information provided by various external sources
Álafoss - since 1896. Icelandic knitting yarn, Icelandic wool sweaters, Icelandic design and souvenirs at a reasonable price - world wide shipping.
Contact info
Álafossvegur, 270, Mosfellsbær, Iceland
- alafoss.is
2.5
Poor
5 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Fantastic product
Fantastic product, great customer service, I've made umpteen jumpers using Alafoss wool, prompt and exactly what I ordered.
I just hope they make it through this pandemic!
24 March 2021
Unprompted review
Don't Bother Ordering...You won't receive it
I have been ordering from Alafoss for more than 20 years. I love Icelandic wool. Unfortunately, the customer service is terrible and extremely irresponsible. More than a month ago, I ordered a 2 KG bundle of wool.
This was the second attempt to order the wool because the first time, they sent something completely different (and MUCH less valuable) than what I actually ordered in their online system.
The second attempt to purchase the wool also failed. It never arrived. I have now called Alafoss four times (it's expensive to call Iceland!) with no resolution. I spoke to Ludwig, apparently the only customer service representative. He said, "I talked to the man who was supposed to take care of it. He told me he would take care of it. I did everything I was supposed to do."
Apparently, there is no one else to speak with and as long as he "did everything I was supposed to do" you have to understand that you will never receive your package.
5 January 2021
Unprompted review
Alafoss might be scamming. BE AWARE!
I would be cautious ordering anything from Alafoss. I'll write my story here.
4/10-2020
I order a sweater (with shipping) for a total of €132.
6/10-2020
I receive sweater. Unfortunately it wasnt the right size.
16/10-2020
They receive my parcel - The same day they confirm it.
19/10-2020
An employee confirms they have received it. Ask me to cover the 22€ for a new shipping. 10 minutes laters, I have paid it and write back.
27/10-2020
No words from them. I contact and ask if it was shipped.
28/10-2020
They return and say they're shipping system isnt working.
02/11-2020
I try to contact them again, no response at all.
12/11-2020
I call them and they make me write an email.
15/11-2020
No response at all. So all in all, a month have almost gone by and they still havent send my sweater I paid for.
BE AWARE.
15 November 2020
Unprompted review
love the wool from Iceland
love the wool from Iceland. I have one sweater I knitted some 25 years ago from Álafoss Lopi, and I still have it. I just bought another lot of wool from this company and it came within 4 days all the way from Iceland to Australia. Quick response to my questions.
16 July 2019
Unprompted review
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