Alamanah Travel UK Reviews 295

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and excellent communication, making the entire process smooth and stress-free. Many appreciate the personalized approach and the staff's availability to answer questions and provide updates, ensuring a comfortable journey. The service provided, from booking to accommodation and transport, is frequently highlighted as outstanding, with many people noting the efficiency and ease of their overall experience. However, some customers also noted issues with their bookings, including incorrect flight arrangements and hotel room types, leading to unexpected stress and inconvenience. A few people reported a lack of responsiveness when problems arose, and some felt that basic checks were not performed, resulting in last-minute complications with travel documents.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the high level of dedication and... See more

Service

Clients share positive opinions on service, frequently highlighting its efficiency, professionalism, and... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting agents like Farhan... See more

Booking process

Reviewers highlight positive aspects of the booking process, with many customers praising the helpful and... See more

Holidays

People report ambiguous experiences with holidays. Many customers had amazing Umrah trips, praising the... See more

Based on these reviews

Rated 5 out of 5 stars

I recently performed umrah with my family through Alamanah travel uk, and the experience was amazing. Brother Abdur Reheem ensured that our entire trip was as smooth as possible, from the very beginn... See more

Rated 5 out of 5 stars

Wow what an amazing service provided by this company and especially Ali Bhai awesome person.He sorted everything out for us last minute and was engaged with us all the way through the journey making o... See more

Rated 5 out of 5 stars

Alhamdulillah, my experience with Yaseen from Alamanah Travel UK was outstanding. He helped me get my visa incredibly quickly and made the entire process smooth at a time when I was feeling stressed.... See more

Rated 5 out of 5 stars

Alhamdulillah traveled with al amanah for the first time and the service was outstanding! Brother ikram provided us with the best accommodation that was close by in both makkah and medina loved the ho... See more

Rated 4 out of 5 stars

I contacted this agency to ask about Umrah packages, and they were very helpful throughout the process. Even though I was only checking for my knowledge at the moment, they still took the time to expl... See more

Rated 5 out of 5 stars

Farhan Khalid was the person who sorted out my whole package from start to finish always kept in contact throughout the journey if I had any issues he sorted as much as he could. I do recommend them t... See more

Rated 5 out of 5 stars

I am grateful to Azhar from Al Amanah Travel. He stayed close to us, responded to all of our inquiries, and ensured that everything went without a hitch. He provided excellent customer service... See more

Rated 5 out of 5 stars

First thing first. Excellent customer service. Mr. Forhan Kalid from Alamanah travel dealed with our Umrah package which he offered us very extensive and knowledgeable informations, very competitive... See more

Rated 5 out of 5 stars

Our experience with Farhan when embarking on our umrah was amazing! The entire process went so smoothly, and is a credit to Alamanah Travels. He frequently checked in with our group and did his utmost... See more

Rated 5 out of 5 stars

Azhar who I was dealing with my case for tickets and everything to Umrah was a very well spoken kind gentleman, very easy to deal with and clarified all our needs for this spiritual journey. It makes... See more

Rated 5 out of 5 stars

Thank you very much to Zunaira, booked an umrah package through her, very attentive and made sure everything went smoothly for me and my family. Excellent service would highly recommend and would 100%... See more

Rated 5 out of 5 stars

Me and my sisters went for umrah through Alamanah Travel UK this week. Excellent service and great communication .Ramzan was responsible for organising our trip. He was very helpful, always checking... See more

Rated 5 out of 5 stars

My agent was imran. I wanted to vist rawdah in masjid nabawi and I was within the 365days and I was helped to get in by imran and alhamdulillah im so grateful. Jazakallahu khair. I have not booked a p... See more

Rated 5 out of 5 stars

Booked our first umrah through Al amanah and had an excellent experience. Brother Ramzan was so helpful throughout the whole process. Everything went smoothly, they provided a great umrah guide, had a... See more

Rated 5 out of 5 stars

I made the best decision to choose Alamanah for my first Umrah experience. Ali Abbas has been so helpful from the beginning till return from our Umrah. I had to make a lot of changes to dates and numb... See more

Company replied

Rated 5 out of 5 stars

Amazing service. This was the second time I booked our Umrah using AlAmanah Tours. I was dealing with Ramzan who has been excellent. Getting us the best prices and always being super patient and suppo... See more

Rated 5 out of 5 stars

Farhan Khalid was extremely helpful and kind throughout the entire Umrah visa process/package enquiries. His communication was excellent from start to finish, keeping me informed at every stage and an... See more

Rated 5 out of 5 stars

We booked our Umrah package with Alamanah Travel few months ago.I was a wonderful experience and excellent services were provided by Mr Muhammad Ikram.He was instrumental in providing information and... See more

Rated 5 out of 5 stars

I had an amazing experience with Alamanah Travels . Everything was organised smoothly from start to finish, and they made the whole process stress-free. A special thank you to Azhar, who was incredibl... See more

Rated 5 out of 5 stars

Ahamdulliah I went to Umrah in Nov 2025 with Alamanah travel. Brother Ikram was my main point of contact - he booked flights, hotels, transport and visas for me, based on my requirements. He was an ex... See more

Rated 5 out of 5 stars

The simplicity in their Umrah service guves me rest of mind.firstly,I met them online since last year during my first umrah.The experience was awesome and i shared my good experience with them during... See more

Rated 5 out of 5 stars

Me and my Husband used Almanah Travel to go Umrah and alhumdudillah it was an amazing experience. Rizwan Yaqoob ensured that everything was sorted for us and constantly checked up on us to see if w... See more

Rated 5 out of 5 stars

Very happy with the service provided by brother Yaseen. From my own country to Saudi the service remained the same and he was readily available to help with anything we needed. We are grateful to have... See more

Rated 5 out of 5 stars

We were recommended by a friend to alamanah travel uk. Brother yasin were our point of contact and he made sure that everything went smoothly. From visa, until we we get back to UK, he was in a... See more

Rated 5 out of 5 stars

I had an amazing experience with Alamanah Travel for my Umrah trip. They took care of everything and made the whole journey so smooth and easy for me. A special thank you to AZHAR, who was always pat... See more

Rated 5 out of 5 stars

Best experince with ULFAT Ali. Made a pakage according to the plan and very well explained by him as it was my first experince well elaborated and such kind and humble person actuvely listening and an... See more

Rated 5 out of 5 stars

Brother muhammad taha really deserve a compliment for his hard work and care after his clients , available all the time , answering any query and really felt like a brother and looking for my sake and... See more

Rated 5 out of 5 stars

I just came back from my Umrah today. So, I want to give an elaborate review for Alamanah Travel UK. First of all, I did compare a lot of Umrah travel companies in UK and I found this one to be most a... See more

Rated 1 out of 5 stars

Absolutely disgraceful service and complete mismanagement. As a single mother, I trusted this agency to handle what was meant to be a sacred and deeply meaningful journey. Instead, I experienc... See more

Rated 5 out of 5 stars

Alhamdulillah, we had a great experience with Al Amanah Travels and would happily book with them again. Brother Ikram provided excellent communication and service throughout, which we truly apprec... See more

Rated 5 out of 5 stars

The whole experience from beginning to end was great . Outstanding service . Excellent communication. Mr Farhan Khalid was very professional with excellent communication. It was our first Umrah... See more

Rated 1 out of 5 stars

AVOID AT ALL COSTS!! I will give an explanation from start to finish but please avoid as you will be scammed. Originally saw this company in an insta ad. Spoke to someone called Ikram via telep... See more

Rated 5 out of 5 stars

Brother Farhan, was very professional and quick with building packages for a large group. Although we didn't book due to changes in our circumstances, he remained friendly and not pushy at all. Good c... See more

Rated 5 out of 5 stars

Excellent service and support from brother Ramzan. The hotels were perfectly situated. Everything went smoothly. May Allah reward him and us and accept all our good deeds . Ameen.

Company replied

Rated 1 out of 5 stars

**Absolutely disgraceful service and complete mismanagement.** As a single mother, I trusted this agency with what was meant to be a sacred and deeply meaningful journey. Instead,... See more

Rated 5 out of 5 stars

Much helpful service and cannot recommended then enough . I didn't get a chance to book with them but Inshallh i will book with them next time inshallah. Mohamed Tuaha was my consultant he was such a... See more

Rated 5 out of 5 stars

We used Alamanah Travel in Dec 2025 for our umrah trip. Our agent brother Ulfat Ali dealt with our query from October and was very helpful the whole way through. No matter what time off the day if we... See more

Rated 5 out of 5 stars

Alhamdulillah I was forunate enough to complete Umrah recently with my family for the first time. I cannot praise Amanah travel highly enough. My agent Mr Ulfat Ali was supportive from start to finish... See more

Rated 5 out of 5 stars

Alhamdulillah, I got my umrah visa after 2 rejections and Farhan was very welcoming and optimistic about our chances to get the visas. He did what he said and was proactive in the approach. May Al... See more

Rated 5 out of 5 stars

I recently inquired about an Umrah package and had a great experience with their customer service. Although I did not go ahead with the booking, the support I received was excellent. The travel ag... See more

Rated 5 out of 5 stars

Contacted Almanah travels, few days ago spoke to Azhar, Who was super efficient very professional answering all my questions Without any hesitation, The response was always quick & helpful, didn... See more

Rated 5 out of 5 stars

I spoke to Farhan Khalid for Umrah enquiries and had a great experience. Farhan Khalid was very kind, helpful and very professional. He provided a very good quote for Umrah ticket and explained every... See more

Rated 5 out of 5 stars

Been so responsive and helpful and can do attitude, been dealing with LINTA and she has answered every question and very helpful and flexible which is what I need Perfect 👌

Rated 5 out of 5 stars

My experience has been nothing short of excellent. Brother Farhan Khalid has been extremely helpful with the entire process of booking the trip. When I gave a deposit unfortunately I wasn't able to go... See more

Rated 5 out of 5 stars

Just wanted to thank Zunaira for the speedy service and her being super helpful. Thankyou so much. Totally recomend if you are looking to travel anytime soon.

Company replied

Rated 1 out of 5 stars

UPDATE! This review is an update from the one star review left by the name Ayesha Begum. Someone called Abdul Rai who claimed to be the manager at Al Amanah called asking for feedback after read... See more

Rated 5 out of 5 stars

I booked with Alamanah travels 22nd- 30th December everything was amazing the care we got from Yaseen made the experience more comfortable he kept in touch throughout our stay made sure everything was... See more

Rated 4 out of 5 stars

We haven't booked yet but we spoke to Farhan Khalid and the customer service was very good. Farhan was very helpful and answered all my questions and queries. He was very polite with good manners.

Rated 5 out of 5 stars

We travelled for Umrah as a group of 11, organised by Alamanah Travel UK, and our main point of contact was Ikram, who was excellent throughout. Ikram’s communication was outstanding - he was alway... See more

Rated 5 out of 5 stars

Farhan Khalid from Alamanh Provided me with excellent service he was always happy to help me with any queries I had and he responded to all my queries promptly. Great customer service

Rated 5 out of 5 stars

Brother Azhar has been very helpful providing many different options at different cost prices. Will definitely be using them again in the future.


Company details

  1. #69 of 210 best companies in Travel agent
  2. #14 of 36 best companies in Airline ticket agency

Written by the company

Alamanah Travel is a well known company that has been providing Umrah & tourism-related services to the UK Pilgrims. it is a one stop travel agency website that offers services such as booking flights, hotels, and car rentals for customers who want to travel for all inclusive umrah packages.We offer competitive umrah packages at affordable prices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

295 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I would like to commend the outstanding…

I would like to commend the outstanding customer service I received from Farhan Khalid. From start to finish, the experience was smooth, professional, and genuinely pleasant. Farhan was attentive, patient, and took the time to fully understand my needs, ensuring that everything was handled efficiently and with care.

What stood out most was their positive attitude and willingness to go above and beyond to help. Farhan communicated clearly, kept me informed throughout, and made me feel valued as a customer. It’s rare to come across such a high level of dedication and professionalism.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend Alamanah Travel uk!

I recently performed umrah with my family through Alamanah travel uk, and the experience was amazing. Brother Abdur Reheem ensured that our entire trip was as smooth as possible, from the very beginning until the moment we arrived back in the UK. We stayed at the Crowne Plaza Madinah and the Voco Makkah Hotel. Both hotels were clean and offered incredible views from our rooms. The agency ensured we got the best hotels at an affordable price. The transport was fully covered and very efficient and easy. If you want a stress-free umrah with high quality service and affordable prices, I truly recommend booking with Alamanah Travel UK

22 February 2026
Unprompted review
Rated 5 out of 5 stars

My agent was imran

My agent was imran. I wanted to vist rawdah in masjid nabawi and I was within the 365days and I was helped to get in by imran and alhamdulillah im so grateful. Jazakallahu khair. I have not booked a package so cannot comment on that but imran was very helpful and very trust worthy Jazakallahu khair

7 March 2026
Unprompted review
Rated 5 out of 5 stars

I was sceptical at first using.…

I was sceptical at first using an online agency, however rest assured, they are genuine, nothing is perfect and things do take time, but I am pleased with overall service, they dealt with all matters, they dealt with all bookings, they kept me regularly informed etc. Many thanks to Al amanah. Many thanks to Farhan.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Brother Yaseen was so helpful and he…

Brother Yaseen was so helpful and he would go out of his way for me and my family any problems he would sort it out for us I would recommend brother yaseen from the beginning to the end he made sure our umrah went smooth thank you brother

8 February 2026
Unprompted review
Rated 5 out of 5 stars

It was amazing service

It was amazing service . I was enquiring many times and Ibrahim was very good he answered my enquiry straight away and although didnt book he was very good and assisted me , I would definitely recommend this service and Ibrahim

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Assalam walaikum. Alamanah Travel UK is doing a fantastic job Allahuma Barik. Farhan Khalid was my agent and we had a smooth blessed Umrah journey. From the flight to the hotels in both Makkah and Madinah, the transportation from one city to another everything went smooth. Brother Fahran made sure that everything was on spot. He wax regulary checking on us while we were on the ground. I would have given him 10 stars if I could. Jazzak’Allah Khair

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Good

I just want to say this company is trustworthy, i got my umrah package from them they stayed in contact throughout my journey , the person i contacted first was Farhan , thank you for your help

12 February 2026
Unprompted review
Rated 5 out of 5 stars

The whole experience from beginning to…

The whole experience from beginning to end was great . Outstanding service .
Excellent communication.
Mr Farhan Khalid was very professional with excellent communication. It was our first Umrah and the experience was easy and peaceful as we did not need to worry about booking , visa , travel , transport . Everything went smoothly. Mr Farhan was there step by step and he made sure that all is going well throughout the flights and hotel bookings .
The price of the package was very reasonable and the choice of hotels was good .
Drivers from/ to airport + between Makkah and Madinah were very good and arrived on time .
I simply felt relaxed as things moved smoothly despite having a short time to do Umrah .
I definitely recommend using Alamanah travel and I will definitely need their help for my second Umrah insha’Allah .

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Trustworthy Umrah Service

I just came back from my Umrah today. So, I want to give an elaborate review for Alamanah Travel UK. First of all, I did compare a lot of Umrah travel companies in UK and I found this one to be most affordable. So, all my package and everything was done by brother Ikram who sounded very professional, helpful and answering all my inquiries promptly. He did provide a lot of package options and also altered them as per my choice. The hotels provided were very nice and close by. I think the people commenting negatively about hotels are the ones expecting a 5 star hotel experience at a budget price. The transport company that they work with for Ziyarah and airport transfers in Mecca and Madina where very efficient. All the drivers they provided were on time, very professional and provided excellent communication. Hats off for that! All over, the experience was very nice at every stage. So, thanks to Alamanah and brother Ikram!

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent communication

Farhan Khalid was the person who sorted out my whole package from start to finish always kept in contact throughout the journey if I had any issues he sorted as much as he could. I do recommend them the hotels was good both near the haram and mosques. Inshallah I will use them for my next visit when I am inviting from Allah.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

very nice staff

Very patient staff member named Farhan Khalid, he helped me in a very professional way to get a suitable quote for the trip and figuring out the planes tickets and hotel booking in quite a short time, Thank you

5 February 2026
Unprompted review
Rated 5 out of 5 stars

My experience has been nothing short of…

My experience has been nothing short of excellent. Brother Farhan Khalid has been extremely helpful with the entire process of booking the trip. When I gave a deposit unfortunately I wasn't able to go on the trip due to personal circumstances but brother Farhan reassured me and had this refunded to me promptly. This brother is genuinely so kind I can't stress this enough, I'm planning to go Umrah anyway for sure this year In shaa Allah and I will definitely be speaking to this brother again just simply because of how helpful he is and how good his customer service is!

6 February 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I had a detailed discussion with Brother Muhammad Ibrahim regarding an Umrah package for myself and my elderly mother (over 80 and requiring a wheelchair). Although we ultimately decided not to proceed due to my mother’s mobility needs and flight suitability, I want to acknowledge the genuine effort Brother Ibrahim made throughout the process.

He was patient, responsive, and repeatedly tried to accommodate our requirements — including revising hotel options, updating transport arrangements, and exploring alternative flights. Even when circumstances changed or options became limited, he remained polite, apologetic where appropriate, and professional.

Sometimes things don’t move forward not because of lack of effort, but because of personal constraints — and this was one of those cases. Based on my experience, Brother Ibrahim acted with honesty and good intention, and I believe he did his best within what was available.

May Allah reward him for his efforts, and I would be happy to speak with him again in the future should our circumstances change.

This is a UK review.

2 February 2026
Unprompted review
Rated 1 out of 5 stars

UPDATE!

UPDATE!

This review is an update from the one star review left by the name Ayesha Begum.
Someone called Abdul Rai who claimed to be the manager at Al Amanah called asking for feedback after reading mine and my husbands reviews. To begin I’m not sure what feedback he required as the review was pretty much to the point. He first claimed we were wrong about what we said then agreed with everything and asked us what he could do to rectify it. He could barely string a sentence together so not sure who made him manager but as a manager if you’re calling asking how to rectify multiple mistakes made by your staff member then you know you’re in the wrong.
He offered £300 as compensation but it’s hardly compensation when we’re being BLACKMAILED to remove our reviews in exchange. I am unable to add the attached screenshots of the WhatsApp conversation and email received but if you check my Google review you will see the screenshots there and you will see how he was asking us to remove the review in exchange for the payment. I only agreed to the removal to get paid as I wouldn’t have received a penny otherwise. But I was never going to remove the reviews off mine or my husbands account. This is clear proof that they blackmail their customers with so called “compensation” to get bad reviews removed and that is the only reason why their rating is high.
I can’t stress enough how much of a scam this company is and how if you want a peaceful umrah/hajj trip to avoid them at all costs!

15 January 2026
Unprompted review

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