Drop the Meerkat - I just took out a personal policy with Alan Boswell Insurance Group for landlord cover – and was genuinely astonished. I’d originally got a quote from them, then compared it on a wh... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Over the years l have used many agents for my insurance. Tired of inefficiency and high premiums l searched for a reliable company. I read the reviews which to be honest l always take with a pinch of... See more
Company replied
Whilst it has cost me more to do so, our policy is now more accurate after acquiring an up to date valuation of the rebuild costs, at your suggestion.
Company replied
My rental property s boiler was not working . I have an emergency landlord cover and it took only 24 hours from the claim to the boiler being fixed . Thanks for getting me a good cover to repair m... See more
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Company details
- #162 of 171 best companies in Insurance broker
- #39 of 41 best companies in Business insurance company
- #14 of 14 best companies in Caravan and Motorhome Insurance Company
- #46 of 49 best companies in Financial advisor
- #120 of 138 best companies in Insurance company
- #20 of 22 best companies in Landlord Insurance Company
Written by the company
Straightforward independent advice from the experts. Speak to us today about insurance, financial planning and risk management for you and your business.
Contact info
Prospect House, Rouen Road, NR1 1RE, Norwich, United Kingdom
- 01603 218000
- hello@alanboswell.com
- alanboswell.com
4.3
Excellent
282 reviews
Replied to 83% of negative reviews
Typically replies within 2 weeks
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Friendly and informative.
30 March 2023
Reply from Alan Boswell Group
Thank you for taking the time to leave us a review.
Paul Marshall is really helpful
Paul Marshall is really helpful, offering sound advice and promptly returning telephone calls.
30 March 2023
Reply from Alan Boswell Group
It's fantastic to hear how helpful Paul is! Thank you for taking the time to leave us a review.
Very helpful and efficient person who…
Very helpful and efficient person who handled my request.
30 March 2023
Reply from Alan Boswell Group
Thank you for taking the time to leave us a review.
Very professional company
Very professional company easy to contact and deal with. I would highly recommend them.
30 March 2023
Reply from Alan Boswell Group
We're pleased to hear that you'd recommend us! Thank you for leaving us feedback.
Polite and helpful gentleman who sorted…
Polite and helpful gentleman who sorted out my insurance problem and phoned me back with the result on the same day.
17 March 2023
Reply from Alan Boswell Group
Fantastic! Thank you for leaving us a review.
A most professional service
A most professional service, prompt and efficient. I would highly recommend them.
30 March 2023
Reply from Alan Boswell Group
It's fantastic to hear that you'd recommend us! Thank you for taking the time to leave us a review.
Unoccupied BTL property
My husband has used Alan Boswell (AB) since 2016 to insure our buy to to let (BTL) property. BTL was vacated ready to be sold Aug 2022. Sale process become protracted due to buyer going through probate. Hence in November 2022 had to replace existing policy with a new one to cover unoccupied property. In December 2022 we had a water leak and discovered we were underinsured.
AB are claiming that the property rebuild value has had the correct rebuild index linking applied to it, so why is the underinsured value now, by over £100k?
Why were we not asked about rebuild cost at each yearly renewal? Surely the cost of building material going up should have triggered a conversation to make sure rebuild costs were still appropriate. Why didn’t they automatically update rebuild cost, surely they are in a better position to do so, then us?
Another case of insurance company taking our money and getting out of paying for the service they should be providing.
21 March 2023
Unprompted review
Very helpful to combine the right…
Very helpful to combine the right policies to provide the cover I required.
28 February 2023
Reply from Alan Boswell Group
That's fantastic hear! Thank you for leaving us a review.
Alan Boswell Group gave me insurance cover for my specific needs
Alan Boswell Group gave me the insurance cover for my specific needs
28 February 2023
Reply from Alan Boswell Group
Thank you for taking the time to leave us a review.
Really pleased with the cover provided…
Really pleased with the cover provided by the policies sold as generally far better coverage than that provided by other brokers in the sector
28 February 2023
Reply from Alan Boswell Group
That's great to hear, thank you for leaving us a review.
Efficient and friendly service.
28 February 2023
Reply from Alan Boswell Group
Thank you for taking the time to leave us a review.
Excellent customer service and website.
28 February 2023
Reply from Alan Boswell Group
It's great to hear that you found our service and website excellent! Thank you for leaving us a review.
Reply from Alan Boswell Group
Thank you for leaving us a review.
Excellent customer service
Every time I deal with this company they are always helpful, knowledgeable and understanding. What more could you ask for?
28 February 2023
Reply from Alan Boswell Group
It's great to hear you were happy with our service! Thank you for leaving us a review.
Grace was very personable and helpful
Grace was very personable and helpful. And you get to speak to a real human on the phone!
28 February 2023
Reply from Alan Boswell Group
That's great to hear! Thank you for leaving us a review.
Reply from Alan Boswell Group
Thank you for leaving us a review.
Very good service
As usual, very good service and I am confident that I receive good advice.
31 January 2023
Reply from Alan Boswell Group
That's great to hear! Thank you for your review.
Satisfied
OK, but you are not always the cheapest but as a customer with REPTA I have to think of the advantages of having a good contact in Clare Waring. I don't like your £10.00 administrations charge.
Thanks
Denzil Fisher
10 January 2023
Reply from Alan Boswell Group
Hi Denzil, thank you for sharing your feedback with us.
Reply from Alan Boswell Group
Thank you for leaving us a review.
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