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Britannia Movers - East  Reviews 

1,038
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 236 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally polite, cheerful, and incredibly hard-working throughout every single stage of the entire moving process. Many consumers deeply appreciate the very careful handling of their personal belongings, alongside the clear and prompt communication provided by the supportive office team. However, some people mentioned unfortunate instances of damaged items, such as broken possessions or damaged plants, along with occasional planning and packing oversights. A few other customers also reported feeling quite frustrated regarding unfulfilled packing tasks or unexpected issues that arose during the stressful delivery day.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that the removal teams and office personnel... See more

Service

Users describe positive interactions with service, highlighting a seamless and professional moving process... See more

Product

Reviewers highlight ambiguous aspects of product quality and packaging, as opinions are divided. Some... See more

Delivery service

Customers had ambiguous experiences with delivery service, reflecting a wide range of opinions. Some... See more

Quality

People report ambiguous experiences with quality, reflecting a high level of disagreement among reviewers.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish Alan Cook were great. They answered all our questions, were flexible and accommodating when our completion date moved, and the father-son duo who fulfilled our move over the 3 day... See more

Company replied

Rated 5 out of 5 stars

WoW - Kevin,Josh&Mark MURRAY moved us yesterday (Weds 29th) to Lowestoft. What a fantastic bunch of guys they were - nothing was too much trouble. Restored our faith in removals after a previous BAD E... See more

Company replied

Rated 5 out of 5 stars

The whole package. Being able to provisionally book the date, then the person who came to see & price our move. being able to hire your sturdy boxes witn refund when you collect them. Helpful packing... See more

Company replied

Rated 5 out of 5 stars

Sam, Shaun, Jay and James moved me on 16th April from Norfolk to Durham. I can’t recommend them enough. Really professional service. Polite, cheerful hard working who went above and beyond to make the... See more

Company replied


Company details

  1. #23 of 40 best companies in Removals company
  2. #20 of 38 best companies in Removals Service
  3. #23 of 30 best companies in Self storage facility
  4. #39 of 58 best companies in Storage facility

Written by the company

Britannia Alan Cook, Britannia Harrison & Rowley and Britannia Pink & Jones became sister companies in October 2024. This means our trusted, family-run business now proudly covers a larger part of the East of England with a combined fleet and team, our capacity is now stronger than ever. With a combined heritage of over 370 years, the teams at Britannia Alan Cook, Britannia Harrison & Rowley, and Britannia Pink & Jones have been trusted to move and store belongings with care, precision, and professionalism. We proudly serve Norfolk, Suffolk, Cambridgeshire and Northamptonshire offering local, national, and international removals, including regular services to Europe. Whether you're relocating your home or business, or need flexible storage solutions, we’re here to help. None of this would be possible without our exceptional team. Our staff are experienced, knowledgeable, and genuinely friendly they're always willing to go the extra mile to ensure your move is smooth and stress-free. In the past year alone, we’ve helped over 2,500 customers move and provided tailored storage solutions for countless others. We are proud members of the British Association of Removers, holding many Quality Standards that reflect our commitment to excellence. Our Services Include: Domestic & Commercial Removals Home & Business Removals Secure Storage Solutions Full & Fragile Packing Services Shredding Services Document & Archive Storage Contact us today for a free, no-obligation quotation: Britannia Alan Cook - 01508 520631 Britannia Harrison & Rowley - 01480 279700 Britannia Pink & Jones - 01536 211166 Learn more at: Britannia Alan Cook - alancookremovals.co.uk Britannia Harrison & Rowley - harrisonandrowley.co.uk Britannia Pink & Jones - pinkandjones.co.uk

We're Here To Make Moving Exciting, Not Exhausting

Written by the company

Family Run for Over 40 Years!
It’s our fantastic team that really sets us apart. Everyone here is full-time, professionally trained, and genuinely friendly, helpful, and always willing to go the extra mile. We care about delivering a great experience every time, which is why we’re proud members of the British Association of Removers and proud holders of six respected quality awards.

Contact info

Promotion box for Britannia Movers - East

Experts in Every Move

We're here to make moving exciting not exhausting!

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.7

All reviews

(1,038)

241 reviews in the last 12 months

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Rated 5 out of 5 stars

I have used Britannia twice now they…

I have used Britannia twice now they are very professional

3 September 2025
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Reply from Britannia Movers - East

Thanks so much for your continued trust Margaret. We really appreciate your support and wish you all the best for your new chapter.

Rated 4 out of 5 stars

Removal went very well but left with 80 boxes

Removal went very well. Staff very helpful and efficient on the day. The one thing I am not happy about is that it looks very likely I will have to recycle the boxes myself there are approximately 80 taking up room in my garage. The branch that I am now under said they are not planing to come to my area at present and I may have to recycle myself , I am not physically able to deal with all these boxes.

25 September 2025
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Reply from Britannia Movers - East

Mrs Lyons,

Thank you very much for your kind words and for taking the time to share your feedback. We’re delighted to hear that your removal went smoothly and hope that you're settling into your new home.

We completely understand your concern regarding the collection of boxes. While we always recommend contacting your local branch to arrange collection where possible, unfortunately, we’re unable to guarantee that this service can be provided in every area. We’re sorry for any inconvenience this may cause and appreciate your understanding.

Rated 5 out of 5 stars

professional and efficient

professional and efficient, no breaks at all

10 October 2025
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Reply from Britannia Movers - East

We're really pleased you were happy with our service Jon! Thanks for your 5* review!

Rated 5 out of 5 stars

The Britannia mover guys were brilliant

The mover guys were brilliant, abd they couldn't do enough. I cant believe how fast and efficient they were. Before we knew it it was time to drive to the new house. They were brilliant at getting our house into our new home.

24 September 2025
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Reply from Britannia Movers - East

Thanks so much for your 5 Star Review and great comments Tracy. We're so pleased you were happy with your experience and will pass on your kind words to the crew. Best Wishes.

Rated 5 out of 5 stars

Thoroughly professional and very…

Thoroughly professional and very efficient team who made the move less stressful

13 October 2025
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Reply from Britannia Movers - East

Thanks so much for your excellent review David, we're so pleased we could alleviate some stress from your move. Best Wishes, from the Britannia Alan Cook Team.

Rated 1 out of 5 stars

Do not use Alan Cook Loddon, only at your peril. be warned

Do not use Alan Cook Loddon. I would give them less than 1 star if I could. When they screw up, they then make it your problem, and it’s cover up cover up cover up by management. There is not one shred of decency in any of them, and they treat their repeat customers in exactly the same way. I would especially like to mention the Directors , of this large company, who have no problem, boasting on their page , that they are 100 percent transparent with their customers, and that you can expect assurance from them. Well Pinocchio has nothing to worry about, as Management will ignore you, along with the rest of them, and not answer your complaints, once they have your money. Don’t say we did not warn you. Use them at your peril.

27 October 2025
Unprompted review
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Reply from Britannia Movers - East

Dear Mrs B,

We’re sorry to hear you feel this way, particularly as we’ve successfully completed several previous moves for you without any issues. However, the matter you’re referring to relates to storage and delivery services carried out by another company under a separate contract with yourself, not to the services provided by us.

As this matter is currently before the court, we’re unable to comment further until the case has been finalised. Once it has, we will of course, follow any directions or requirements that arise.

We always aim to act fairly, transparently and in the best interests of all our customers.

Rated 5 out of 5 stars

They were brilliant from beginning to end!

We had 5 companies in to quote us for our relocation down south. I immediately took to Chris from Britannia - Harrison and Rowley and the professionalism and warmth he showed was just want we needed, being a difficult decision to leave the home we loved. Moving forward and choosing Britannia to move us, I had quite a few conversations with Ross, the general manager who was helpful and always stayed in touch leading to our move. We were told it would be a two day move. We had a phone call a day early and were advised the guys who were loading, moving & unloading us had finished a job early and were able to start a day earlier if that suited us. This turned out to be the best idea & worked in our favour. The lads started Wednesday afternoon, and didn’t stop until 6pm ish. They slept in the cab outside the house & were up at 8am to continue! They worked so hard!!! They didn’t stop! They made the 2 hour drive to the south coast, in one huge lorry & a smaller lorry & started unloading the garden stuff before we arrived as we were slightly behind and collecting the keys. They handled everything with care & asked what we wanted where. The lads went above and beyond & even re moved furniture to other rooms after we’d changed our minds! They were polite, professional & personable & we had a really nice couple of days with them, we had fun! One was called Ollie, however I cannot remember the other name for the life of me, I’m sorry!! It didn’t turn out to be Harrison and Rowley, but we’re crew from ‘Britannia - ‘Alan cook’, from the Norfolk branch! I just wanted to thank you all so much, not only were you very competitive in pricing but couldn’t fault them in any other way! We are really happy in our new home & would be really appreciative to pass our gratitude to the guys who did the physical move! Danie, Stu & our dog Margo (who joined us a day later after being with her nanny and grandad) many thanks again! Xx

18 September 2025
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Reply from Britannia Movers - East

Dear Danie, Stu, and Margo,

Thank you so much for your wonderful and thoughtful feedback! We’re so pleased to hear that your move to the south went so smoothly and that the team made the experience as stress-free as possible during what we know can be an emotional time leaving a much-loved home.

Chris and Ross will be thrilled to read your kind words. They take great pride in making sure every part of the moving process is handled with professionalism and care. I will be sure to pass on your gratitude to Ollie & Michael It’s fantastic to hear such positive feedback about our team.

We’re so pleased you’re settling into your new home and that everything arrived safely. On behalf of everyone at Britannia Harrison & Rowley (and Alan Cook), thank you again for choosing us and for taking the time to share your experience.

Rated 5 out of 5 stars

PROFESSIONAL THROUGHOUT

We were delighted with the level of service offered by Britannia Movers. The whole process (initial survey through to the actual move) was seamless and professional throughout. On the day, the team were incredibly courteous and they worked tirelessly to meet our needs. All items were carried carefully and nothing was too heavy or difficult! The highest compliment we can pay is, “they made it look easy’. We had absolutely no experience of this company prior to our move, but we would have no hesitation in recommending them to anyone.

29 September 2025
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Reply from Britannia Movers - East

Thank you so much for taking the time to share your kind words. We’re thrilled to hear that you were pleased with every stage of your move — from the initial survey to moving day itself. Our team takes great pride in delivering a seamless, professional service and ensuring that every item is handled with care, so it’s wonderful to know this came through. Your recommendation means a great deal to us, and we’re delighted we could make your move feel easy and stress-free. Wishing you all the best settling into your new home!

Rated 5 out of 5 stars

The three guys who moved us worked very…

The three guys who moved us worked very hard all day and were very professional in the way they moved us we could not fault them in anyway, we would recommend Britannia for a stress free move.

2 October 2025
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Reply from Britannia Movers - East

Thank you so much for your kind words and wonderful feedback. We’re delighted to hear that the three members of our team worked hard and conducted themselves professionally throughout your move. It’s always our goal to provide a smooth, stress-free experience. Your recommendation means a lot to us – thank you again Mr Smith for choosing Britannia Alan Cook Removals!

Rated 5 out of 5 stars

A truly brilliant service … !!!!!

A truly brilliant service from the very first enquiry telephone call, to receiving a prompt refund on the collection of packing boxes for recycling. I would highly recommend Britannia for their professional, friendly and efficient service. The removal staff worked like trojans on the day of our move. We were fully packed and ready to go by 11am and unpacked by 2pm. Nothing was too much trouble and there were zero breakages/ damage. Thank you so much to Britannia for making our already stressful move easier, we are very grateful and wouldn’t use anyone else!

25 September 2025
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Reply from Britannia Movers - East

Awh that's wonderful to hear, thanks so much for sharing your positive experience Hilary! We're so pleased you were happy with our service from your first contact with us to your finished removal. We all really care about what we do, so your 5 star review and kind comments honestly means the world - has made our day! Wishing you all the best with your new chapter.

Rated 5 out of 5 stars

The guys were great

The guys were great, very helpful, careful and considerate.

1 October 2025
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Reply from Britannia Movers - East

Thanks so much for your kind compliments about our team and for taking the time to do so! Best wishes.

Rated 5 out of 5 stars

Superb removals

Once again we have nothing but praise for Britannia removals. Terry and team could not be more helpful, pleasant and efficient

26 September 2025
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Reply from Britannia Movers - East

Thank you so much for your kind words. We’re delighted Terry and the team made your move smooth and stress-free and will pass your kind comments onto them. Your continued trust and support mean an awful lot to us!

Rated 5 out of 5 stars

Very efficient

Very efficient. Removal team very quick and helpful. We were moved from our old property to the new one in no time. Definitely recommended.

30 September 2025
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Reply from Britannia Movers - East

Thanks for giving out team's speed and efficiency a shout out John! It's brilliant receiving your recommendation. Wishing you the very best.

Rated 5 out of 5 stars

Harding working and efficient

Harding working and efficient. The crew worked at pace to get a large job done in time. Very friendly team.

5 September 2025
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Reply from Britannia Movers - East

Thanks so much for sharing such positive feedback about our team Darrin! It makes our day to hear it. Best wishes with your new chapter.

Rated 5 out of 5 stars

Smooth and hassle-free house move

The removal went well and very smoothly. I was informed of any changes before the move, and the team that moved me were professional and efficient. Could not have asked for more

22 September 2025
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Reply from Britannia Movers - East

Dear Jenny, we're so pleased to hear that the move went smoothly and that communication with our team was good. Thank you so much for sharing your positive experience. We wish you the very best with your new chapter.

Rated 5 out of 5 stars

Thank you very much!

A great team who made my move effortless. The team made what was an incredibly stressful time for me so much easier with their friendliness and humour. They made an impact on my entire moving experience and for that I will be forever grateful! Thank you.

23 September 2025
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Reply from Britannia Movers - East

Dear Ms Husk, Thank you very much too! It makes us so happy to hear that our team helped alleviate some stress from your move with some good witt and kindness. We care so much about what we do, so it means so much to know that we made a positive impact on your moving experience. Wishing you all the best as you settle into your new home!

Rated 5 out of 5 stars

Everyone concerned was so friendly and…

Everyone concerned was so friendly and professional, a pleasure to have them move me to my new address

2 October 2025
Unprompted review
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Reply from Britannia Movers - East

Dear Pamela, Thank you so much for your 5 star review and kind words. We really appreciate your feedback and are so pleased we could help make your move a positive experience. Wishing you all the best as you settle into your new home.

Rated 4 out of 5 stars

Polite, friendly and hard working.

Polite and friendly. Worked very hard. Some very minor damage.

Very thorough initial assessment.

29 August 2025
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Reply from Britannia Movers - East

Thank you for your feedback! We're really pleased to hear that our team was polite, friendly, and worked hard throughout your move. We also appreciate your note about the minor damage, we take all feedback seriously and are always looking to improve.
If you'd like to discuss the damage further, please don’t hesitate to contact us directly at info@alancookremovals.co.uk or call 01502 541112. We're here to help.

Rated 5 out of 5 stars

Brittania Movers / Alan Cook

From the time the guys turned up, 08:00 till when they finished 19:45 they were exemplary. Polite hard working and affable.

The time taken to move was the fault of the legal people which ment the guys had to wait for 5 hours after loading the van. No complaints just got on with it and extra staff were supplied to get the job done

Absolutely brilliant company and staff

9 October 2025
Unprompted review
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Reply from Britannia Movers - East

We're delighted to hear that our team was exemplary throughout your move. We really appreciate your recognition of their patience during the delay, and we're glad the additional support helped get everything completed smoothly. Wishing you all the best in your new home!

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