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Britannia Movers - East  Reviews 

1,038
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 236 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally polite, cheerful, and incredibly hard-working throughout every single stage of the entire moving process. Many consumers deeply appreciate the very careful handling of their personal belongings, alongside the clear and prompt communication provided by the supportive office team. However, some people mentioned unfortunate instances of damaged items, such as broken possessions or damaged plants, along with occasional planning and packing oversights. A few other customers also reported feeling quite frustrated regarding unfulfilled packing tasks or unexpected issues that arose during the stressful delivery day.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that the removal teams and office personnel... See more

Service

Users describe positive interactions with service, highlighting a seamless and professional moving process... See more

Product

Reviewers highlight ambiguous aspects of product quality and packaging, as opinions are divided. Some... See more

Delivery service

Customers had ambiguous experiences with delivery service, reflecting a wide range of opinions. Some... See more

Quality

People report ambiguous experiences with quality, reflecting a high level of disagreement among reviewers.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish Alan Cook were great. They answered all our questions, were flexible and accommodating when our completion date moved, and the father-son duo who fulfilled our move over the 3 day... See more

Company replied

Rated 5 out of 5 stars

WoW - Kevin,Josh&Mark MURRAY moved us yesterday (Weds 29th) to Lowestoft. What a fantastic bunch of guys they were - nothing was too much trouble. Restored our faith in removals after a previous BAD E... See more

Company replied

Rated 5 out of 5 stars

The whole package. Being able to provisionally book the date, then the person who came to see & price our move. being able to hire your sturdy boxes witn refund when you collect them. Helpful packing... See more

Company replied

Rated 5 out of 5 stars

Sam, Shaun, Jay and James moved me on 16th April from Norfolk to Durham. I can’t recommend them enough. Really professional service. Polite, cheerful hard working who went above and beyond to make the... See more

Company replied


Company details

  1. #23 of 40 best companies in Removals company
  2. #20 of 38 best companies in Removals Service
  3. #23 of 30 best companies in Self storage facility
  4. #39 of 58 best companies in Storage facility

Written by the company

Britannia Alan Cook, Britannia Harrison & Rowley and Britannia Pink & Jones became sister companies in October 2024. This means our trusted, family-run business now proudly covers a larger part of the East of England with a combined fleet and team, our capacity is now stronger than ever. With a combined heritage of over 370 years, the teams at Britannia Alan Cook, Britannia Harrison & Rowley, and Britannia Pink & Jones have been trusted to move and store belongings with care, precision, and professionalism. We proudly serve Norfolk, Suffolk, Cambridgeshire and Northamptonshire offering local, national, and international removals, including regular services to Europe. Whether you're relocating your home or business, or need flexible storage solutions, we’re here to help. None of this would be possible without our exceptional team. Our staff are experienced, knowledgeable, and genuinely friendly they're always willing to go the extra mile to ensure your move is smooth and stress-free. In the past year alone, we’ve helped over 2,500 customers move and provided tailored storage solutions for countless others. We are proud members of the British Association of Removers, holding many Quality Standards that reflect our commitment to excellence. Our Services Include: Domestic & Commercial Removals Home & Business Removals Secure Storage Solutions Full & Fragile Packing Services Shredding Services Document & Archive Storage Contact us today for a free, no-obligation quotation: Britannia Alan Cook - 01508 520631 Britannia Harrison & Rowley - 01480 279700 Britannia Pink & Jones - 01536 211166 Learn more at: Britannia Alan Cook - alancookremovals.co.uk Britannia Harrison & Rowley - harrisonandrowley.co.uk Britannia Pink & Jones - pinkandjones.co.uk

We're Here To Make Moving Exciting, Not Exhausting

Written by the company

Family Run for Over 40 Years!
It’s our fantastic team that really sets us apart. Everyone here is full-time, professionally trained, and genuinely friendly, helpful, and always willing to go the extra mile. We care about delivering a great experience every time, which is why we’re proud members of the British Association of Removers and proud holders of six respected quality awards.

Contact info

Promotion box for Britannia Movers - East

Experts in Every Move

We're here to make moving exciting not exhausting!

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.7

All reviews

(1,038)

240 reviews in the last 12 months

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Rated 5 out of 5 stars

Top class removals

On time. Very good and efficient crew. Most obliging with a few special requests.

Thanks Britannia Movers Alan Cook

5 January 2026
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Reply from Britannia Movers - East

Some wonderful comments to read Beau, thank you so much! We're so pleased that you were happy with your move and send our best wishes for your new chapter.

Rated 5 out of 5 stars

The whole package

The whole package. Being able to provisionally book the date, then the person who came to see & price our move. being able to hire your sturdy boxes witn refund when you collect them. Helpful packing tips. Moving day. Your guys were absolutely brilliant. Wardrobes quickly emptied ino your cardboard ones. Care taken with paintings tv etc. Boxes soon unloaded. Furniture put where requested

19 December 2025
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Reply from Britannia Movers - East

Thank you for your lovely review Mrs Delf. We’re really pleased you found the whole process smooth and well organised, from booking and box hire through to moving day.

We’ll be sure to pass on your kind words to the team! We hope you settle in quickly to your new home.

Rated 5 out of 5 stars

5 star service from start to finish

I couldn’t be happier with the service from Alan Cooks. From the first contact, communication was clear, friendly, and professional. The team arrived on time on moving day and worked efficiently while taking great care of all my belongings.

Fragile items and furniture were handled with care, and everything was well protected. What really stood out was the team’s positive attitude—polite, respectful, and always willing to help. Despite a few minor challenges with solicitors, the move went smoothly and stress-free.

Nothing was damaged, and the move was completed quicker than expected with the delays from solicitors. I would highly recommend this company to anyone looking for a reliable and professional 5 star removal service.

15 January 2026
Unprompted review
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Reply from Britannia Movers - East

Thank you so much for your wonderful review Mrs Barney. We’re delighted to hear that you were happy with the service from start to finish and that the team helped make your move smooth and stress-free, even with the solicitor delays. Wishing you every happiness as you settle into your new home.

Rated 5 out of 5 stars

Absolute amazing company second time we…

Absolute amazing company second time we have used Britannia movers great communication and fair price comparison to other companies the two lads were superb working very hard and communicated with us all the way asking where we would like our items placed i can not fault Alan and his team highly recommend

15 December 2025
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Reply from Britannia Movers - East

Thank you for your fantastic review Mr Slaney We’re really pleased to hear you were happy with all aspects of your removal. Your recommendation means a lot to us. Best wishes in your new home.

Rated 5 out of 5 stars

The whole service from start to finish…

The whole service from start to finish could not be faulted, rom te initial phone call, to he estimate, packing removals and moving in, including a wet day which did no put the men off their duties.
Remember to have tea and coffee on the go all day

18 December 2025
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Reply from Britannia Movers - East

Hi Stewart,

Thank you so much for taking the time to leave such a kind review.

It is great to hear everything went well and we were able to alleviate all the stress that comes with moving home.

We will ensure your comments are passed onto everyone involved and we hope you are settling into your new home.

Rated 5 out of 5 stars

Recent house move - excellent!

Joe & Dan were helpful, friendly, efficient and careful with everything. Would use again and highly recommend!

6 January 2026
Unprompted review
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Reply from Britannia Movers - East

Thanks so much! We’re really glad Joe and Dan took great care of everything. Appreciate the recommendation and hope you settle into your new home very soon.

Rated 5 out of 5 stars

Great company which employs great staff

Moving is stressful especially when the weather is against you. Both days of our move it was wet and horrible. I can't praise the team of guys you sent enough. They were so efficient and helpful which made such a difference.

1 December 2025
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Reply from Britannia Movers - East

Thank you so much for your fantastic feedback. We are so pleased that the team made the process smoother for you. We hope you are enjoying your new home.

Rated 5 out of 5 stars

A good move

It started to rain , it was dark & quite late with lots of heavy garden stuff to move but they did it .. a good move & was happy with the way it went

4 December 2025
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Reply from Britannia Movers - East

Brilliant to hear Cameron! Our team definitely aren’t faint hearted and take pride in seeing every move through. Thank you for choosing us and for taking the time to share your feedback. Best wishes.

Rated 5 out of 5 stars

Absolutely brilliant removals

Absolutely brilliant removal experience. I came to Britannia having been messed around by a company who advertise on the TV. Suffice to say everything went like clockwork. I had everything packed up but the team were fully equipped. I won't be messing about with companies that charge by the piece ever again.

24 November 2025
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Reply from Britannia Movers - East

It's wonderful to hear you had a brilliant and clockwork-like moving experience with us Simon - thanks so much for the 5 stars and we wish you a wonderful Christmas in your new home.

Rated 5 out of 5 stars

Part load from Essex to Lanarkshire but…

Part load from Essex to Lanarkshire but your small van guys were very helpful and efficient. The office team leading up to the removal were the same (thank you Todd). I would recommend you to others.

17 November 2025
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Reply from Britannia Movers - East

Thank you so much for taking the time to write us a fantastic review. I will be sure to pass on your feedback to Todd & the rest of the team.

Rated 5 out of 5 stars

These were the only company to actually…

These were the only company to actually come out and give us a quote.
Other companies wanted to quote over the phone or not respond to emails.
Quote was a really good price.
Good service from start to finish
The guys on the day were really great. Me and my wife were really happy with them

21 November 2025
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Reply from Britannia Movers - East

Thank you so much for the 5 star review you have given us! We are really pleased that you are happy with the service we provided. We hope you settle into your new home quickly.

Rated 5 out of 5 stars

Really accomodating

Really accomodating

12 November 2025
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Reply from Britannia Movers - East

Thank you for your feedback — we’re glad you found us accommodating. We really appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Great packing and delivery crew

The administrator kept me very well informed throughout and arranged for a prompt box delivery before the move. The 2-person crew were really excellent though - hard working and very professional.

26 November 2025
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Reply from Britannia Movers - East

Thank you so much for the excellent review we really appreciate it. Hope you settle into your new home very soon.

Rated 5 out of 5 stars

Would recommend

Friendly bunch who worked quickly with cheer. Would recommend.

18 November 2025
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Reply from Britannia Movers - East

Thank you for taking the time to leave a fantastic review. We’re pleased to hear our team’s cheerful approach and quick work made a good impression.

Rated 5 out of 5 stars

Excellent service

Excellent service, they arrived on time, very polite young men, Cameron and Jonny, everything moved quickly and efficiently, no problems, first class service from quotation to completion would certainly recommend and use again.

26 November 2025
Unprompted review
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Reply from Britannia Movers - East

Thank you for your feedback! We're glad Cameron and Jonny provided polite, efficient service from start to finish. We appreciate your recommendation!

Rated 5 out of 5 stars

Arrived on time and were very…

Arrived on time and were very professional and took care of all items

5 December 2025
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Reply from Britannia Movers - East

That's brilliant to hear Nick! - all three of those things are extremely important to us and we take great pride in providing. We really appreciate the 5 Stars. Best wishes from the team.

Rated 5 out of 5 stars

Highly Recommend

The removal men made an otherwise stressful day into one of humour, caring and one of trust. In the morning of our move, they were highly efficient. In the afternoon Ollie & Terry took care of us equally efficient and caring. Would highly recommend your company, we won't be moving again, but if we were, you would be our first choice. Thank you very much.

21 November 2025
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Reply from Britannia Movers - East

Has made our day reading this, thank you so much for your kind words and recommendation Trevor! We're so pleased we could alleviate the stress out of your move and bring care, trust + good wit instead! Wishing you every happiness in your new home.

Rated 5 out of 5 stars

A new beginning

I would like to thank all people involved for all the help they gave me, very professional approach.

21 November 2025
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Reply from Britannia Movers - East

Wonderful to hear Mr Morgan! We're so pleased we could help you with your move and very grateful for your kind review. Wishing you the very best in your new home.

Rated 5 out of 5 stars

Both Tom and Andy were incredibly…

Both Tom and Andy were incredibly helpful in both moving me out of my old home and into my new one. I would highly recommend them to anyone.

7 November 2025
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Reply from Britannia Movers - East

Thanks so much for your 5stars and recommendation Mr Farley! Means an awful lot to the whole team. Wishing you all the very best in your new chapter.

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