Alanita Travel Reviews 

206
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and efficiency in handling travel arrangements, often going above and beyond to assist. The booking process is frequently described as seamless and easy, with many appreciating the competitive prices and the ability to find good deals. Reviewers highlight the excellent customer service, noting the team's responsiveness, patience, and dedication to ensuring a smooth experience. However, some customers experienced dissatisfaction with price transparency and communication regarding fare changes, feeling that initial quotes were not always honored. A few people also mentioned issues with follow-up and inconsistent information from different agents, leading to frustration and a perception of poor coordination.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, patience, and... See more

Booking process

Reviewers highlight positive aspects of the booking process, often praising the helpfulness and... See more

Customer service

Customers report positive experiences with customer service, highlighting the professionalism,... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the exceptional customer... See more

Price

Users describe positive interactions with price, with many reviewers reporting that agents helped them find... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hello, Mr. Logan. Thank you for your excellent support and for making my travel arrangements go smoothly. I truly appreciate your patience, prompt responses, and careful attention to every detail.... See more

Company replied

Rated 5 out of 5 stars

Best experience both times to India and from India. Especially Kathir who took really good care and polite helped us throughout the process. Even though we made a small spelling mistake while booking... See more

Rated 5 out of 5 stars

I recently booked a ticket to India, ticket price is cheaper than other agents and direct online bookings. And the process is simple and staff are very friendly, helpful. I appreciate their call b... See more

Rated 5 out of 5 stars

Alanita Travel has been my go-to booking site for my US-India travel needs for over 10 years. Their team is consistently helpful and incredibly responsive. During my most recent booking (June 2026), I... See more

Company replied


Company details

  1. Travel agent
  2. Airline ticket agency
  3. Flights search site
  4. Tour Agent

Written by the company

Alanita Travel® has been the trusted choice for travelers seeking unbeatable airfare between the United States, India and beyond. The company has built a reputation for exceptional service and the lowest fares. With tens of thousands of satisfied customers, Alanita Travel® is now the largest U.S.-based travel company specializing in this route. Browse our website for sale fares, then contact us at 1-888-465-4282 or email alanita@alanitatravel.net. Whether online or over the phone, Alanita Travel® is your go-to source for the best deals-every time.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

206 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(206)

132 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ticket Booking Experience

I was able to book my tickets for a good price and Dilip was very helpful during the entire process, answered all my queries politely and reviewed and followed up with all the details accurately.

15 April 2026
Unprompted review
Alanita Travel logo

Reply from Alanita Travel

Thank you for sharing your positive experience. We're glad to hear that you found the ticket booking process smooth and that Dilip was able to assist you effectively, answering all your questions politely and providing accurate follow-up. We appreciate your feedback and look forward to serving you again in the future.

Best Regards,
Alanita Travel

Rated 5 out of 5 stars

Exceptional Knowledge and Seamless Booking Experience

Girish demonstrated exceptional knowledge and professionalism. He carefully guided us through the booking process, making everything simple and seamless. His advice on insurance was thoughtful and valuable. Outstanding service overall—definitely deserves a top rating.

14 April 2026
Alanita Travel logo

Reply from Alanita Travel

Thank you for your kind words and for recognizing Girish's professionalism and expertise. We're glad he could make the booking process simple and seamless for you, and that his advice on insurance was helpful. Your outstanding feedback motivates us to continue providing exceptional service. We appreciate your top rating and look forward to assisting you again in the future.

Best Regards,
Alanita Travel

Rated 5 out of 5 stars

I have excellent experience to deal…

I have excellent experience to deal with Alanita travel specially when I was working with MIRZA He was always very friendly to me when ever I need to speak to him he answered me with in 5 minutes and updated me about my reservations specially when there was Middle East issues where going on I am very happy with him and I will give him 5 stars

14 April 2026
Alanita Travel logo

Reply from Alanita Travel

Thank you for sharing your positive experience with Alanita Travel and Mirza. We're delighted to hear that Mirza was always friendly, responsive, and kept you well-informed, especially during the Middle East issues. Your satisfaction and 5-star rating mean a lot to us, and we appreciate your trust in our team. We look forward to assisting you again in the future.

Best Regards,
Alanita Travel

Rated 5 out of 5 stars

Exceptional Service

I worked with Manoj for only of my travel bookings. Manoj was very helpful and knowledgeable to book tickets at cheapest possible price for my requirements. He also followed up and reviewed all the changes and updates very carefully.

14 April 2026
Alanita Travel logo

Reply from Alanita Travel

Thank you for your kind words and for sharing your positive experience working with Manoj. We're delighted to hear that he was helpful, knowledgeable, and attentive to your needs, ensuring you received the best possible prices and updates. Your satisfaction is our priority, and we appreciate your trust in our services.

Best Regards,
Alanita Travel

Rated 1 out of 5 stars

They changed my itinerary and took my…

They changed my itinerary and took my consent by trick. When I booked tickets there were only 4 hours layovers at Mumbai. Now they did 11 hours layovers. They are scam please beware as do not buy tickets to save couple dollars.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Cooperative staff

I recently booked a ticket to India, ticket price is cheaper than other agents and direct online bookings. And the process is simple and staff are very friendly, helpful. I appreciate their call back policy they respond very quickly with all the information.
I especially appreciate and thank the staffs John and Hari for their taking care and responsibility.
Thank you
Mohamed Yousuf
Philedelphia.

27 August 2025
Unprompted review
Rated 5 out of 5 stars

Best experience both times to India and…

Best experience both times to India and from India. Especially Kathir who took really good care and polite helped us throughout the process. Even though we made a small spelling mistake while booking he happily took care of the issue and resolved asap.
Satisfied with this travels .

28 July 2025
Unprompted review
Rated 1 out of 5 stars

I recently had a disappointing…

I recently had a disappointing experience with Alanita Travels. Throughout the booking process, I encountered inconsistent information regarding fares and policies.

For example, I was quoted a one-way ticket fare of over $1000 during a phone conversation, yet the Alanita website displayed a price of $853 for the same itinerary. Within just a few hours, I was informed of an additional cost of $413, and later told that the fare had increased again to over $1000.

This level of inconsistency and lack of clarity made the entire process confusing and frustrating. I expected a more transparent and professional approach from a travel agency, and unfortunately, my experience did not meet those expectations.

17 July 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Dilip from Alanita travels has been extremely helpful in finding the tickets for my family in a short time. He followed up proactively with everything.

12 July 2025
Unprompted review
Rated 1 out of 5 stars

Very poor customer service

Very poor customer service. They don’t follow any protocol or formal discussions. They charged $600 cancellation charge for my ticket where airlines charged only $200. And yet to give proper explanation. They tell you to pay cancellation charge before cancelling and refund very less amount. Please don’t fall for cheap tickets. It’s a scam

1 July 2025
Unprompted review
Rated 1 out of 5 stars

Alanita travel is a scam

Alanita travel is a scam. Please do not use them. They gave me a lower price on ticket booking but my flight got cancelled and airline was providing full refund without any penalty but due to this travel agency in the middle I had to go through them for cancellation and they scam customers by charging $35 per passenger as cancellation fee and the travel agent Divya lied to me that they are paying this amount to airline which is completely wrong.Also they charge this fee through zelle payment only . Please do not fall for their lower prices you will end up paying more if you have to make any changes for any reason.

26 June 2025
Unprompted review
Rated 5 out of 5 stars

We ran into an emergency situation…

We ran into an emergency situation during transit at Frankfurt and couldn't continue our journey. Kevin (frisco branch) from Alanita worked really hard to get us back a refund from Lufthansa. I am happy with Alanita team and their dedication especially Kevin who was very thorough and pursued our case

9 May 2025
Unprompted review
Rated 1 out of 5 stars

Worst travel Agency, don’t go here

Worst experience, be careful with this travel .. they paid less amount to Airlines than they collected me…they cheated me .there was a double charge in my credit card , one they charged to Airlines and other one they put into their own account(cheated one) after few days from first charge….when I called Airlines they told it was paid one time only and they told your travel agency might have cheated you..I am more frustrated not only just because of the money but the way how these people take advantage on the booking of there is any
loophole…if you have not faced issues yet, it means you are one of the luckiest person….good that I have not recommended this travel agency to any of my friends..I was about to book for my entire family in the upcoming summer but will never go back to this agency..very bad experience

11 March 2025
Unprompted review
Rated 1 out of 5 stars

Big scam and be aware

I was using makemytrip for my India trips since 2006 until 2019. One of my friend referred Alanita Travels and I given try in 2019 and the service was ok and I referred few of my friends too. This year, I'm facing an horrible experience with them. The customer support is annoying and they don't listen to your need and tried to sell a dump ticket(not flexible and non refundable) on your head and It happened to me now as well though I'm a loyal customer since 2019.

I asked them flexible ticket while booking and they said there is no flexible tickets anymore which is not correct. But their intention is robbery your money later if we ask any small change which most of us will do because things change in our life when we book a ticket 6 months ahead.

Now, I asked to postpone the start date and one the manager confirmed $221 as price difference and $110 as penalty with total of $331 per ticket and I agreed. Then he said his colleague will call me later of the day and will send the payment link to confirm the change. But I waited 3 hours and I didn't any call. So I called them back after 3 hours and got a response that someone will call me back. But no one called on that day. Then I called them next day and they said the price difference is $500+ and when I called them 2 days later and they said the price difference is 600+. So it's so obvious that they want us your situation to make and milk money from you. They show an irritating attitude and behave very unethical of what they suppose to help the customers. ALANITA TRAVEL IS A BIG SCAM. DO THINK TWICE BEFORE BOOK WITH THIS AGENCY.

2 March 2025
Unprompted review

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