Carport looks great and was installed in 3.5 hours. Good pricing and Carolina Carports was able to supply documentation needed for city permit. Only issue was having to reschedule due to installation... See more
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Review summary
Created with AI, based on recent reviews
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So far it has been easy to use the designer and order the building. Im a little disappointed that when you choose a 6 lite entry door the designer pops up a message and says if you need a certain swin... See more
Company replied
ordering was easy, but its been almost 3wks and zero communication since we placed our deposit. We do understand LT can be long, but to hear something would be nice.
Company replied
So far things are going well. We're grateful for the ability to have different colors on the right and left sides of the roof. Having to enlarge the pad to accommodate the construction ladders was... See more
Company details
About Alans Factory Outlet
Written by the company
Alan’s Factory Outlet carports, metal garages are affordable and high-quality products that you can customize to suit your space and your tastes. Alan's Factory Outlet has free delivery and installation are available in 20 states on the carports and metal buildings. Alan's Factory Outlet garages and carports are available in 17 different colors and 100's of different sizes. We have proudly been serving our customers for over 20 years. Please feel free check out the Alan's Factory Outlet reviews on Trust Pilot.
Metal Building Kits also shipped nationwide to 48 states in the USA.
Easy online ordering or Call Alans Factory Outlet at 1-800-488-6903. You can also email Alan's Factory Outlet on the contact form on the website
Alan's Factory Outlet
Written by the company
- Alan's Factory Outlet Carports, Metal Garages and Metal Buildings with free delivery and installation in 21 states in the USA.
- At Alan's Factory Outlet we strive to provide excellent customer service, quality carports and metal buildings with factory direct prices. Discover what our customers have to say about us by reading Alan's Factory Outlet reviews online. Thank you, Alan Owner of Alan's Factory Outlet
At Alan's Factory Outlet Build Your Metal Building with Instant Prices
Easily order your carport or metal building online with Alan's Factory Outlet.
Custom Design your Carport or Garage with our 3D Builder at Alans Factory Outlet.
Contact info
PO Box 646, 22835, Luray, United States
- 1-800-488-6903
- alansfactoryoutlet.com
4.4
Excellent
4k reviews
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It's been great talking to the…
It's been great talking to the wonderful ladies at Alan's Factory Outlet. So far they answered all my questions. Very nice and professional.
9 July 2026
Reply from Alans Factory Outlet
We're so happy to hear our team was able to assist you with your questions! We appreciate your kind words and positive feedback.
Great and fast response to my inquiry…fast
Great and fast response to my inquiry and ready to come and put up
4 July 2026
Reply from Alans Factory Outlet
We're happy to hear that our response time met your expectations. We appreciate your positive feedback!
The ordering process was so easy
The ordering process was so easy!
Excellent customer service and attention to every detail of getting our order just like we wanted! Highly recommend Alan’s!
8 July 2026
Reply from Alans Factory Outlet
We are so happy to hear that our ordering process was easy and that our team provided excellent service. We appreciate your high recommendation!
So far designing the building online…
So far designing the building online and ordering as been very easy. Hope delivery and construction are as well.
8 July 2026
Reply from Alans Factory Outlet
We're happy to hear that our online design and ordering process was easy for you. We are confident that your delivery and construction experience will be just as smooth.
Fairly easy so far through the process.
8 July 2026
Reply from Alans Factory Outlet
We're glad to hear the process has been fairly easy for you so far. We appreciate your feedback.
Website is very easy to navigate
Website is very easy to navigate. Followup has been quick and responsive.
This is my second building I have ordered from y'all
8 July 2026
Reply from Alans Factory Outlet
We're so glad to hear you find our website easy to navigate and appreciate our quick follow-up! Thank you for being a returning customer.
Communication has been great…
Communication after the sale has been great. The ladies in the office do a fantastic job keeping me updated about my new carport. I would recommend this company and will use them for future projects.
4 July 2026
Reply from Alans Factory Outlet
We are so happy to hear about your positive experience with our team and the communication regarding your new carport. We truly appreciate your recommendation and look forward to assisting you with future projects!
DO NOT TRUST THIS COMPANY
I placed the order for a building on February 23 2026. It is now July3 2026 and they are telling me the earliest it will be is installed is sometime in August. They have been saying next month for 2 months. At this point I am just going to try and get my deposit back and move on. Do not believe any of the lead times they post on the website. I assume they just point those lead times and then string you along. Ordering was easy and response has been quick but what does that matter if 6 months later you have no building. Do not give this company your money. I had to give a 1 star because negative stars are not available.
3 July 2026
Reply from Alans Factory Outlet
Mr. Killebrew,
I am so incredibly sorry the wait time has exceeded the estimate provided by the builder when you ordered. We can absolutely provide a refund of your deposit if you don't wish to wait for the upcoming date currently being forecasted.
Please reach out to our office to finalize the request to cancel with a refund if that is your preference. You can reach us at 800-488-6903.
We look forward to assisting you further, and again, I sincerely apologize for your extended wait.
Warmest Regards,
Suzie
Just waiting on install date all other…
Just waiting on install date all other communication great!
30 June 2026
Reply from Alans Factory Outlet
We're so glad to hear our communication has been great! We appreciate your patience as we finalize your installation date. We are working to get that scheduled for you very soon.
Alan's Factory Outlet is a wonderful…
Alan's Factory Outlet is a wonderful company. The website is extremely user friendly. It lets you build your own unit, whatever you should need, choose your own color, style, roof, sides, open closed, everything is there for the perfect setup. After building what you need, it gives you the price so you know upfront how much your paying. You don't have to call and get pressured with upselling. Put down a down payment and they send a email to let you know when they'll be there. They show up on time, build your unit and that's it! Simple, professional and communication...that's it! This is my second carport and it has been a pleasure not having to do anything but read a couple of emails. DEFINITELY going to continue using this company!
30 June 2026
Unprompted review
Reply from Alans Factory Outlet
We are so pleased to hear about your excellent experience with us, especially regarding the ease of our website and the straightforward process of designing your unit. It's wonderful to know that our transparent pricing and communication met your expectations, and that the installation was simple and professional. We truly appreciate your continued business and your kind words about our service. We look forward to assisting you again in the future!
Very happy with the customer service…
Very happy with the customer service and the installers did a great job. I highly recommend Alans.
30 June 2026
Unprompted review
Reply from Alans Factory Outlet
We're so happy to hear you had such a positive experience with our customer service and installers. We appreciate your kind words!
When I placed the order I asked the…
When I placed the order I asked the lead time and was told 3-4 weeks right now. After the order was placed I called the installer and they told me 90+ days before I will see it. Called Alan Factory Outlet back and explained this and they refused to give me a refund.
30 June 2026
Unprompted review
Reply from Alans Factory Outlet
Mr. Klein,
I am so very sorry for any confusion that may have occurred. I do see where we provided the estimated lead time of 4+ weeks when you placed the order, but it's possible you overlooked that? It was sent to you via email on 6/19/26 if you would like to review it at this time.
Our company strives to be as up front as possible, and I do apologize if we fell short in any way.
Warmest Regards,
Suzie
Great website to design our shop!
Was very easy to design our building & select the options we wanted.
19 June 2026
Reply from Alans Factory Outlet
We're so glad to hear that designing your building and selecting options was a very easy process for you. We appreciate your positive feedback!
Ordering was very easy and the response…
Ordering was very easy and the response time was fast, and customer service is fantastic
25 June 2026
Reply from Alans Factory Outlet
We're so glad to hear you found our ordering process easy and our customer service fantastic. We appreciate your positive feedback!
Reply from Alans Factory Outlet
We are so glad to hear that you found our site easy to use. Thank you for your wonderful feedback!
Absolutely recommend.
Great website and design function that actually gives you the price without having to speak with anyone. I did have a few questions and customer service was prompt, helpful and very professional.
24 June 2026
Reply from Alans Factory Outlet
We're so happy to hear you found our website and design function helpful for pricing, and that our customer service team was prompt and professional in answering your questions. We appreciate your kind words!
Cancelled my order
Cancelled my order. Alan’s and the installer did a bunch of back and forth on what permitting was required and who would get it. Ultimately it ended up 100% on me after a week of communication. Clunky, unorganized and unproductive. If I’d known all this from the get go I wouldn’t have wasted my time and took my business elsewhere.
24 June 2026
Reply from Alans Factory Outlet
Mr. Schreck,
We were equally disappointed that the permitting requirements in your area had recently changed. Our company truly wishes your permit office had not changed their permit regulations so we could have assisted you, as was standard practice previously.
It is our hope that you can find a building that will not only meet your needs, but also meet your permit requirements, even if that is not from us.
Warmest Regards,
Suzie
So far this process has been easy to…
So far this process has been easy to understand and very simple to complete.
24 June 2026
Reply from Alans Factory Outlet
We're so glad to hear that our process was easy to understand and simple to complete for you. We truly appreciate your positive feedback!
I've only had the design done so far…
I've only had the design done so far but it went well. We will see what happens next.
19 June 2026
Reply from Alans Factory Outlet
We're happy to hear the design process went well! Thank you for your positive feedback.
Great customer service
19 June 2026
Reply from Alans Factory Outlet
We appreciate your positive feedback regarding your experience with us. We are glad that our customer service and staff met your expectations.
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