I found it easy to order online and received very prompt responses from Angela at Albero when I had a query. She has been amazing to deal with. My overall experience has been excellent and I highly re... See more
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See what reviewers are saying
Great store with great products. Purchasing process went very well. They prepared a special quote for delivery to Croatia, since it is not on their list of default countries for delivery. Customer s... See more
Scam: They receive your return, then steal your money! DO NOT BUY FROM THEM. They controlled the entire return process (shipping label and pickup). The tracking clearly showed "Delivered", yet... See more
I had an absolutely amazing experience with this staff! They helped me resolve a concern with such care and dedication—I truly feel they went above and beyond to make sure I received my items at t... See more
Company details
Written by the company
Dal 2011 Alberoshop.it è il punto di riferimento in Italia per chi ama la tavola e la casa. Siamo il primo e-commerce italiano specializzato nella vendita online di cristalleria, posateria, pentolame, caffetteria e piccoli elettrodomestici, selezionando solo i migliori marchi internazionali come Villeroy & Boch, Smeg, Bormioli Rocco, Luigi Bormioli, Le Creuset e molti altri. Il nostro catalogo comprende oltre 15.000 prodotti in costante crescita, pensati per soddisfare le esigenze sia dei clienti privati che delle attività del settore horeca. Spediamo in più di 45 Paesi nel mondo con consegna rapida in 1-2 giorni lavorativi. Grazie al nostro innovativo sistema di imballaggio CorteX, solo lo 0,001% delle spedizioni subisce un danneggiamento: un risultato che ci rende leader nella gestione di prodotti fragili. Da anni ci impegniamo attivamente per la sostenibilità: promuoviamo l’uso del vetro al posto della plastica, utilizziamo solo materiali riciclabili e il nostro magazzino opera con energia proveniente al 100% da fonti rinnovabili. Il nostro centro assistenza multicanale è sempre disponibile e risponde entro 24 ore tramite chat, email, telefono, Facebook, Instagram e Telegram, garantendo un supporto rapido e puntuale. ⸻ I nostri numeri 🏆 1° in Italia nella vendita di prodotti di cristalleria 🌍 Top 10 in Europa nel settore della tavola e della cristalleria 📈 Oltre 120.000 visite mensili 📦 Più di 10.000 prodotti spediti ogni mese 🍷 4 milioni di calici già consegnati 🤝 Assistenza clienti H24 su più canali 💳 Pagamenti 100% sicuri ⚡ Consegna rapida in 1-2 giorni lavorativi 🤖 Magazzino completamente automatizzato ⸻ Il nostro mondo Cristalleria · Posateria · Pentolame · Caffetteria · Bar · Tavola · Elettrodomestici
Contact info
Via San Pietro, 151, 84015, Nocera Superiore, Italy
- 0812783137
- support@alberoshop.it
- alberoshop.it
4.0
Great
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The shopping experience was excellent…
The shopping experience was excellent and the customer servce was fast and easily accessible. Only negative thing was that they forgot to ship my order and I had to ask if they had sent a month later (also partly my fault because I didn’t ask earlier). In the end the package itself was delivered super fast and the customer service was warm and helpful.
22 March 2023
Unprompted review
Great experience
Received exactly what I ordered. Prices were fair. Shipping was quick. Nice experience overall !
21 February 2023
Unprompted review
Ottimamente
24 January 2023
Unprompted review
Nice service
Product (glass) arrived in a perfect state. Costumer service very reactive. Initially I had to wait a few days before I receive the tracking number, which was normal given that package had to be shipped abroad.
11 December 2022
Unprompted review
Reply from alberoshop.it
Hey Ana💚
We are so happy that the product you ordered has arrived safe and sound, we hope to see you soon.
Best Regards
alberoshop.it
Reply from alberoshop.it
Hey Robert💚
thank you for your feedback, we are glad you liked the products.
-Staff alberoshop.it
NO ONE ANSWERS
NO ONE ANSWERS. THERE IS NO WAY YOU CAN CONTACT THEM.
I ordered on 11th of March. Got the confirmation mail (that they took my money and my order has been placed) and ever since, absolutely no information regarding anything whatsoever.
Looked on the website for any kind of phone number but you only find FAX (because in 2021 we use fax).
Sent bunch of emails and I always get this reply "Ciao Alexandra,
grazie per averci contattato, la tua richiesta (58953) è stata ricevuta e viene ora esaminata dal personale dell’assistenza." BUT NO ONE ANSWERS TO ANYTHING. NO EMAILS, NO REPLIES, NOTHING
UPDATE:
In the end they answered and I understood the fact that they are having some internal problems with stocks and communication indeed but promised to change them in the future. Hope they will!
31 March 2021
Reply from alberoshop.it
Dear Customer,
we're sorry for the negative experience you have had with our store.
Unfortunately his order contained a product that according to our warehouse was available, but at the time of shipment we realized the absence of this product.
We are experiencing a moment of transition, reorganization and expansion of our warehouses, certainly not a justification, but we hope that you can trust us again in the future, so that we can show you how it was only an isolated case.
We are always available to our customers.
Set di posate TOP!
Acquistato set di posate Villeroy & Boch, prezzo fantastico, veloci rapidi e professionali!
8 October 2020
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