I would like to start by saying how much effort went into getting a GORGEOUS dress delivered as quickly as possible for an important event. Professionalism and effort are hard to come by and I was abl... See more
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Exceptional customer service from Albinadyla! From start to finish, the team was professional, responsive, and genuinely caring. Every question was answered promptly and clearly, and nothing ever felt... See more
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I just recently bought my prom dress from here, and seeing how beautiful, good quality, and spot on it is, made me so glad with the choice i made. I recommend it to everyone even recommended it to my... See more
Company replied
My dress sizing was completely off after providing measurements. Everytime I returned to the chat there was a different person. One person told me to get assistance with lacing the corset and my dress... See more
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Company details
Written by the company
“Albina Dyla” is one of the rarest world brands of luxury handmade clothing. We deliver premium handmade products of the finest embellished fabrics as shiny stones and beads, in style and in line with latest fashion trends. With the highest motivation and craftsmanship, we produce evening gowns, prom dresses, wedding dresses, jumpsuits, costumes and clothing for every occasion. To make it sweeter, we also provide free worldwide shipping for the customers around the world. Still proudly based on Kosovo, with sales in more than 88 countries worldwide, this company has now become a large company, employing more than 300 employees. All of this, from a dedicated group with the motivation and thought that: “The difference is on making things happen”.
Contact info
United States
- albinadyla.com
Breach of guidelines
Be ware
Be ware: this is not a fraud company. But it is worse. It’s psychological torture. If you like what you bought then great, but if you think you’ll be refunded- you might as well submit yourself to a mental health institution because they will suck your soul to the point of insanity. I still have not seen a refund for my case but they’ve done everything to stall, find loop holes, and make false promises. There is a different customer support “rep” answering every message there’s like 12 people I have spoken to over one refund. I have disputed this with my bank as I returned the dress and never got a refund which they scapegoat with their “policy” rhetoric. The moment I filed a chargeback they did an amazing job at convincing me to cancel it (truly my naive mistake), and now the torture continues. I have never had a nervous breakdown in my life but this company brought me to one. There’s so many beautiful brands out there, don’t waste your sanity for this designer and her circus. They do not care, and how these reps (if they are even real) go to sleep at night knowing they are torturing people who genuinely tried to support their business and put money in their pockets so they can feed their families. I take responsibility for reversing the chargeback out of good faith I should’ve just kept it since the bank gave me my money back, but I didn’t want to hurt the merchant- don’t be naive, don’t be honest, be smart. If they don’t refund you just file a chargeback and let them deal with it. Eventually with a high enough chargeback rate their merchant bank will drop them and they will be deemed too risky for many other processing banks. I don’t know how they haven’t gotten to that point yet with all these reviews but all a girl can do is hope. They have literally made me lose my mind and I will be filing a lawsuit against them. So just be aware. Yes you’ll get your product and yes they will be responsive. But they will not work to help you in any way. Bye bye $1K and hello to regaining my mental health back slowly.
2 February 2026
Unprompted review
Reply from albinadyla.com
Dear Emili,
Thank you for taking the time to share your detailed feedback. We sincerely apologize for the distress this situation has caused you. Please know that it is never our intention to cause frustration or anxiety to any of our customers, and we deeply regret that your experience has left you feeling this way.
We want to clarify that, as we have previously explained, once a chargeback is filed and submitted to the bank, the outcome is entirely dependent on the bank’s review process. Unfortunately, until the bank provides their response, there is nothing further we can do from our side to expedite the resolution. We have already communicated this to you on several occasions and provided updates as soon as we received any information, but at this time, we are still awaiting the bank’s official decision.
We genuinely value your support and understand your frustration. We encourage you to continue communicating with us so that we can ensure all documentation and information related to your case is fully available for the bank’s review. Once the bank has reached a conclusion, we will follow up immediately with the results and any next steps.
Please respond to this message at your earliest convenience so we can make certain that everything has been documented correctly and that no details are missing. Our goal remains to resolve this matter as transparently and efficiently as possible within the constraints of the chargeback process.
We truly appreciate your patience and understanding during this time.
Sincerely,
Eriola Beqiraj
Retention and Recovery Team
Gorgeous dresses
I absolutely loved my Amber Goddess dress, and I kept getting compliments all night! Albina Dyla is the only place I order my gala fancy dresses from. 100 recommend!
2 February 2026
Unprompted review
Reply from albinadyla.com
Dear Rah,
Thank you so much for your amazing review! We’re thrilled to hear how much you loved the Amber Goddess dress and that it received so many compliments throughout the night ✨
Your trust and loyalty mean the world to us, and we’re truly honored to be your go-to destination for gala and fancy dresses. Thank you for the 100% recommendation — we can’t wait to dress you for your next special event! 💙
Warm regards,
Eriola.
They are amazing and incredibly kind!😍
They are amazing and incredibly kind!😍Hana!! Thank you❤️❤️😍
31 January 2026
Unprompted review
Reply from albinadyla.com
Dear costumer,
Thank you so much for your kind words! ❤️ We’re thrilled to hear you had such a wonderful experience, and we’ll be sure to share your lovely feedback with Hana. Your support truly means the world to us! 😍
We can’t wait to serve you again soon.
Warm regards,
Eriola
Hana was prompt and attentive to my…
Hana was prompt and attentive to my needs. Ensured that my dress was overnighted right on time for my event.
Thank you Hana for such great customer service.
12 January 2026
Unprompted review
Reply from albinadyla.com
Dear Ley,
Thank you so much for sharing your experience! We’re thrilled to hear that Hana was able to provide prompt and attentive service and ensure your dress arrived on time for your event. 💖
We’ll be sure to share your kind words with her—she’ll be delighted to know her efforts made your experience special. Thank you again for choosing us, and we look forward to serving you in the future!
Warm regards,
Eriola.
LOVE MY ITEMS they quality is superb…
LOVE MY ITEMS they quality is superb and it looks like the picture. The only thing is the hidden shipping fees you get in the mail later on from UPS and fedex. I received two bills one from ups for my dress for $86 and then fedex $228. I get extra fees bur not $200 no thank you. Please add in total. Love the clothes and customer service.
28 January 2026
Unprompted review
Reply from albinadyla.com
Dear India,
Thank you so much for your kind words about your items and for sharing your experience. We are delighted to hear that you love the quality and that it met your expectations!
Regarding the additional charges from UPS and FedEx, we would like to clarify that all taxes, customs duties, and import fees are the responsibility of the customer, as outlined in our Shipping Policy. These fees are determined by the shipping carrier and your country’s customs regulations, and unfortunately, they are beyond our control.
We truly appreciate your understanding and are so happy to know you are enjoying your items. Thank you again for your support and for taking the time to share your feedback.
Warm regards,
Eriola
The dress received is as pictured and…
The dress received is as pictured and very well made and was received on time by the intended date will purchase a dress in the future again
2 February 2026
Unprompted review
Reply from albinadyla.com
Dear Tanisha,
Thank you so much for your wonderful feedback! We’re thrilled to hear that your dress met your expectations and arrived on time for your special occasion. 💖
We truly appreciate your support and can’t wait to help you find your next perfect dress in the future!
Warm regards,
Eriola
I am disgusted by this business and…
I am disgusted by this business and would warn anyone to be very careful when ordering from them.
I ordered a dress in October 2025 for my birthday and upon ordering on their website, even down to their whatsapp message service, it wasn't explicitly advertised that import fees were NOT included in the price of the dress. Other sites like BabyBoo and Meshki make this well known upon check out.
Upon the dress arriving in the UK in November 2025 and delivered by UPS, I was met with a £200 additional import charge on top of an already £400 dress. This was something I absolutely was not going to accept as I felt cheated by the company. Plus, other import fees from business based in further countries like Australia do not exceed £100, so £200 felt absurd!
I reached out to Albina Dyla saying I'm going to refuse delivery, and magically, they offered to pay the WHOLE import fee. I very nearly gave in, but something was feeling off about this whole thing, so continued to refuse delivery.
Albina Dyla accepted this and managed to get a package tracking number from UPS. However, their communication had dramatically dropped now that I was no longer keeping the dress. Since then, UPS has failed to return my dress in what looks like a 'lost in transit' situation, which I understand if out of the companies hands. However, I've fully paid for the dress and Albina Dyla are showing NO interest in contacting UPS to get the package returned to them in Kosovo.
I mean, why would they, they've received their money for the dress so wouldn't care what happens now. It's now February 2026, I have messaged and emailed about it and all I keep getting is "UPS take long", "we have contacted UPS" - but no actual updates. What is your policy for the courier losing the package?
I will never buy from this business again as its been more hassle than its worth.
30 December 2025
Unprompted review
Reply from albinadyla.com
Dear Georgie,
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience this situation has caused you. Please know that your concern is being taken very seriously, and we have been actively working to resolve the issue with UPS regarding the return of your dress.
We have already been in contact with you directly to provide support, and we are committed to issuing a resolution immediately. Our goal is to ensure this matter is fully resolved to your satisfaction, whether that is through a refund or another suitable solution.
We deeply regret that this experience has impacted your perception of our brand and appreciate your patience as we work to make this right.
Warm regards,
Eriola Beqiraj
Unreliable Service and Unacceptable Quality
Extremely disappointing and unprofessional experience. I was explicitly assured that my dress would be delivered by a specific date, despite them knowing that this would not happen. This was clearly done solely to secure the payment, with no regard for the customer.
The dress did not arrive on time, no responsibility was taken, and no concrete solution was offered. As a result, I lost money and was left without what I had paid for.
This is not the first issue I have had with this company. On previous purchases, I received dresses with a broken zipper and multiple loose seams throughout the entire garment. Despite these clear manufacturing defects, the company showed no concern whatsoever and refused to refund or compensate for the mistakes made by their own tailoring department.
I have completely lost my patience with this business. Their behavior is misleading, dishonest, and highly unreliable. I strongly advise anyone to avoid this company, as I will never recommend their services and deeply regret trusting them.
27 December 2025
Unprompted review
Reply from albinadyla.com
Dear costumer,
We are truly sorry to hear about your experience and sincerely apologize for the inconvenience and frustration this has caused. Your concerns are extremely important to us, and we deeply regret that your expectations were not met regarding delivery and product quality.
We would like the opportunity to resolve this issue immediately and make things right for you. Please contact us directly at orders@albinadyla.com so we can address your concerns personally and provide a concrete solution as quickly as possible.
Thank you for bringing this to our attention, and we hope to restore your trust in our company.
Kind regards,
Eriola
Beautiful Gown & Great Service
The dress I purchased was just as expected. Great quality, great communication and really quick delivery.
19 December 2025
Unprompted review
Reply from albinadyla.com
Dear Neissa,
Thank you so much for your kind words! We’re truly happy to hear that the dress met your expectations and that you were pleased with the quality, communication, and fast delivery. It means a lot to us that you took the time to share your experience. We look forward to assisting you again in the future!
Warm regards,
Eriola.
I don't recommend dealing with this…
I don't recommend dealing with this company if you value your nerves. The quality is incredibly cheap; all the parts break as soon as you put the dress on. When problems arise, customer service is completely unresponsive. They post comments here claiming to be willing to accommodate and resolve everything, but in reality, they're impossible to reach by phone and unable to address the issues. Once you've paid for your order, you're no longer relevant to them.
29 December 2025
Unprompted review
Reply from albinadyla.com
Dear Dato,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating this situation must have been. This is certainly not the level of quality or service we aim to provide.
We would genuinely like the opportunity to review your case and resolve the issue properly. However, at the moment, we’re unable to locate an order or customer record under the name used in this review. Because of this, we kindly ask that you contact us directly so we can identify your order and assist you without further delay.
Please reach out to us via email at orders@albinadyla.com or through our official contact form, including your order number or the email address used at checkout. Once we have this information, our team will prioritize your case and work toward a fair solution.
We appreciate your patience and sincerely hope to have the chance to address your concerns and restore your confidence in our service.
Kind regards,
Eriola
They called me and made sure the dress…
They called me and made sure the dress reached on time
It’s really pretty
15 September 2025
Unprompted review
Reply from albinadyla.com
Dear Manisha,
We sincerely appreciate your review and your kind words regarding our team's communication. Ensuring your dress arrived on time was a priority for us, and we are thrilled you find it so beautiful. We also value your observation about the 'nude' tone, as it helps us provide better guidance to our customers. Thank you for your support!
Warm regards,
Eriola.
Love this companyy
Love this company. They always go above and beyond. I’ve never had a bad experience. Customer service is top tier and the pieces are absolutely stunning.
21 January 2026
Unprompted review
Reply from albinadyla.com
Dear Ymonne,
Thank you so much for your incredibly kind words. We are truly touched by your continued support and are thrilled to hear that your experiences with us have been so positive. Our team takes great pride in going above and beyond, and knowing that you find our pieces stunning is the greatest reward we could ask for. We look forward to serving you for many years to come.
Warm regards,
Eriola.
Reply from albinadyla.com
Dear Lavenia,
Thank you for sharing your experience with us. We are delighted to hear that you had an amazing time, and we will be sure to share your kind words with Madina. She is a valued member of our team, and I know she will be thrilled to hear that she made such a positive impact on your visit
Warm regards,
Eriola.
Great customer service!
Albinaadyla has great customer service and knows how to keep clients happy with good communication.
Thank you so much for the beautiful dress!
27 December 2025
Reply from albinadyla.com
Dear Elham,
Thank you for your wonderful review. At Albina Dyla, we believe that clear communication is just as important as the craftsmanship of our garments, and we are delighted that you felt well-supported throughout the process. It was a pleasure to create such a beautiful dress for you, and we sincerely appreciate your kind words regarding our service.
Warm regards,
Eriola.
Gloss Wave dress
I got the gloss wave dress and it's extremely gorgeous. Hana was in touch with me as well and reassured me that im getting my dress which I did on time too.
10 January 2026
Unprompted review
Reply from albinadyla.com
Dear Ash,
Thank you so much for your wonderful review. We are delighted to hear that the Gloss Wave Dress exceeded your expectations—it is truly one of our most striking pieces. We are also so pleased that Hana could provide the reassurance you needed during the process. At Albina Dyla, we understand how important timing is, and we are thrilled your dress arrived right on schedule. We look forward to seeing you in it!
Warm regards,
Eriola.
Extremely satisfied with the experience…
Extremely satisfied with the experience I really LOVED dress definitely will come again! Thank you Hana❤️
18 January 2026
Unprompted review
Reply from albinadyla.com
Dear Jawaher,
Thank you so much for your glowing review! We are truly delighted to hear how much you loved your dress and that you had such a positive experience with us. We will be sure to pass along your special thanks to Hana—she will be so touched by your kind words. It was a pleasure to serve you, and we already look forward to welcoming you back for your next special occasion!
Warm regards,
Eriola.
Nisa was extremely helpful and…
Nisa was extremely helpful and attentive, the experience was great! The dress selection was large and so beautiful, my daughter loves the dress she bought. Overall, the service was excellent.
17 January 2026
Unprompted review
Reply from albinadyla.com
Dear Donna,
Thank you so much for your kind words. We are thrilled to hear that your daughter loves her new dress! Providing a memorable experience for such special moments is exactly what we strive for. We will certainly share your praise with Nisa; she takes great pride in being attentive to our clients' needs. We are delighted that you enjoyed our collection and look forward to welcoming you and your daughter back to Albina Dyla in the future.
Warm regards,
Eriola
amazing amazing service always gives…
amazing amazing service always gives updates about my dress just amazing communication love the staff
16 January 2026
Unprompted review
Reply from albinadyla.com
Dear Lujeana,
Thank you so much for your wonderful feedback. We truly believe that clear, consistent communication is the foundation of a great experience, and we are thrilled that our updates kept you at ease. Our staff will be so encouraged by your kind words—they truly love what they do. Thank you for your continued trust in Albina Dyla!
Warm regards,
Eriola.
Reply from albinadyla.com
Dear Edona,
Thank you so much for your kind words. We are thrilled to hear that you love your dress and that your experience was so positive. There is no higher compliment than a client’s return, and we are already looking forward to assisting you with your next selection. We truly appreciate your support of Albina Dyla.
Warm regards,
Eriola.
Perfection from start to finish
The dress I received was absolutely beautiful, outstanding quality, and it exceeded all my expectations. From the moment I placed my order, the staff stayed in constant communication and even sent me a text with photos of the actual dress they were working on. They were more than willing to accommodate any adjustments needed. Customer Service was excellent, and the dress was truly worth the money. I will definitely be purchasing all my high end dresses from Albina Dyla!
15 January 2026
Unprompted review
Reply from albinadyla.com
Dear Brenda,
Thank you for such a thoughtful and detailed review. We are delighted to hear that your dress exceeded your expectations in both quality and design. At Albina Dyla, we believe that the journey of creating a dress is just as important as the final piece, so we are pleased that the photo updates and personalized communication provided you with peace of mind. It is an honor to become your destination for high-end fashion, and we look forward to crafting your next statement piece.
Warm regards,
Eriola.
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