I would like to start by saying how much effort went into getting a GORGEOUS dress delivered as quickly as possible for an important event. Professionalism and effort are hard to come by and I was abl... See more
Company replied
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Exceptional customer service from Albinadyla! From start to finish, the team was professional, responsive, and genuinely caring. Every question was answered promptly and clearly, and nothing ever felt... See more
Company replied
I just recently bought my prom dress from here, and seeing how beautiful, good quality, and spot on it is, made me so glad with the choice i made. I recommend it to everyone even recommended it to my... See more
Company replied
My dress sizing was completely off after providing measurements. Everytime I returned to the chat there was a different person. One person told me to get assistance with lacing the corset and my dress... See more
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Company details
Written by the company
“Albina Dyla” is one of the rarest world brands of luxury handmade clothing. We deliver premium handmade products of the finest embellished fabrics as shiny stones and beads, in style and in line with latest fashion trends. With the highest motivation and craftsmanship, we produce evening gowns, prom dresses, wedding dresses, jumpsuits, costumes and clothing for every occasion. To make it sweeter, we also provide free worldwide shipping for the customers around the world. Still proudly based on Kosovo, with sales in more than 88 countries worldwide, this company has now become a large company, employing more than 300 employees. All of this, from a dedicated group with the motivation and thought that: “The difference is on making things happen”.
Contact info
United States
- albinadyla.com
Breach of guidelines
Order the heartbreak dress
Order the heartbreak dress, it was pretty long heavy soo i had to do some adjustments. I did realize later that in the website the dress has a zipper not with a corset back.
Also if you are ordering from the US you will have to pay the Tariffs separately something that they do not communicate with you on top of the dress price. I emailed and message them no response
10 November 2025
Unprompted review
Reply from albinadyla.com
Dear Jeamy,
Thank you for your feedback. We’re sorry to hear about your experience. The Heartbreak dress details, including the closure type, are listed on our website, though we understand this may have caused confusion.
Please note that customs duties and tariffs are determined by local authorities and are not included in the item price, as they are outside of our control.
We would truly appreciate the opportunity to assist you further, as we have not been able to connect with you directly. Kindly reach out to us via email or direct message so we can review your order and work toward a solution.
Kind regards,
Eriola.
Horrible experience
Horrible experience. The sales associate her name is Dietare Kryeziue. I specifically emailed to her about getting the dress I wanted on time, she confirmed that it will be delivered by that date. That was a lie, and on top of everything I have to pay an additional fees to get the dress which I was not aware of. This company will lie to you just to get your money. Stay away, sadly they’ve lost a customer.
26 December 2025
Unprompted review
Reply from albinadyla.com
Dear Irina,
We’re very sorry to hear about your experience and truly regret the frustration this has caused. We take your concerns seriously and have already reached out to you directly to address this matter.
We would greatly appreciate it if you could respond to our message so we can review your order in detail and work toward a fair solution. Our goal is to resolve this with you personally and ensure your concerns are properly addressed.
Warm regards,
Eriola.
Still waiting
I placed an order for a dress for an event to attend… Someone sent me a message with a picture of my “on “dress which did not look like the picture on the website… I requested to cancel my order. They tried to convince me to keep the order and that the dress is beautiful! I again said I would like to cancel the order. They then replied it said that my order was indeed canceled and literally the day later I received an email stating that my dress had shipped to me! I then contacted again said that I had requested to cancel this order. Why am I seeing a shipment tracking? I am still waiting for my credit back for a dress I never received and refused!
25 December 2025
Reply from albinadyla.com
Dear Daniela,
Thank you for your feedback. We are happy to confirm that your order has been fully refunded and the case has been resolved.
We sincerely apologize for any confusion during the process and appreciate your patience while we addressed the issue. Our goal is always to ensure our customers are satisfied, and we are glad this matter has been resolved.
Warm regards,
Eriola.
The team is actually a dream team they…
The team is actually a dream team they guide you through the whole process and the dress came exactly like you see in the picture !!
And Ruki helped a lot!!
10 December 2025
Unprompted review
Reply from albinadyla.com
Dear costumer,
Thank you so much for your kind words! We’re truly happy to hear that you had a great experience and that the dress arrived exactly as expected.
Our team is delighted to know their guidance was helpful throughout the process, and we will be sure to pass along your special thanks to Ruki—she’ll be thrilled to hear this.
We truly appreciate your trust and support and hope to assist you again in the future.
Warm regards,
Eriola.
BE AWARE
🚨🚨🚨They do not give you your dressses or your refund and ghosting you immediately after you pay….BE AWARE
19 December 2025
Unprompted review
Reply from albinadyla.com
Dear Ruaa,
We’re very sorry to hear about your concerns and truly regret that your experience has caused frustration. We would greatly appreciate the opportunity to speak with you directly and understand the issue so we can work toward a proper resolution.
Please contact us at your earliest convenience so we can review your case and find a solution that addresses your concerns. Your satisfaction is very important to us, and we genuinely want to make things right.
Warm regards,
Eriola.
NOT Recommended
I do NOT recommend dealing with them at all — they are manipulative and outright fraudsters🚨🚨🚨🚨🚨
18 December 2025
Unprompted review
Reply from albinadyla.com
Dear foff,
We’re very sorry to hear about your concerns and truly regret that your experience has caused frustration. We would greatly appreciate the opportunity to speak with you directly and understand the issue so we can work toward a proper resolution.
Please contact us at your earliest convenience so we can review your case and find a solution that addresses your concerns. Your satisfaction is very important to us, and we genuinely want to make things right.
Warm regards,
Eriola.
🛑🛑🛑🛑🛑🛑🛑🛑
🛑🛑🛑🛑🛑🛑🛑🛑
WARNING
This is a scam website ⚠️
Before you confirm your order, they constantly pressure you with messages and follow-ups until you pay and place the order.
After that, they completely disappear — no replies, no accountability, no service.
❌❌❌❌❌❌❌❌
2 December 2025
Unprompted review
Reply from albinadyla.com
Dear Maha,
We’re very sorry to hear about your concerns and truly regret that your experience has caused frustration. We would greatly appreciate the opportunity to speak with you directly and understand the issue so we can work toward a proper resolution.
Please contact us at your earliest convenience so we can review your case and find a solution that addresses your concerns. Your satisfaction is very important to us, and we genuinely want to make things right.
Warm regards,
Eriola.
Refund issues
Am updating my last review because Eriola have managed to solve the issue and refund me the amount after such a long wait and no response , Eriola was very nice and professional and managed to sort out the issue which is why am changing my review to 4 stars from 3 .
Old review :
I’m only giving 3 stars because I truly love the dress itself; however, my experience with customer service was very disappointing. I ordered the dress in July for my cousin’s wedding and provided my exact measurements, both in writing and through a video demonstration. Despite this, the dress arrived in the wrong size—at least two sizes larger than what I submitted.
I already felt something was off when the dress was shipped the very next day after I placed the order, which made it clear that no adjustments were made to my measurements. On top of that, I had to pay $200 in customs fees, which I was not informed about beforehand.
When I contacted customer service, they initially apologized and told me it would be best to take the dress to a local tailor, as sending it back would cost more in shipping and customs and wouldn’t arrive in time. They assured me they would refund the tailoring costs since the sizing issue was their mistake, especially after I repeatedly asked if they could adjust the dress themselves.
Unfortunately, five months later, they have completely stopped responding to me. Despite multiple promises and assurances that the refund had been processed, I have received nothing and no further communication.
24 July 2025
Unprompted review
Reply from albinadyla.com
Dear Darine,
Thank you for taking the time to share your detailed feedback. We are truly sorry to hear about the frustration and disappointment this experience has caused you, especially given the importance of the occasion and the trust you placed in us.
We would like to sincerely apologize for the sizing issue and for the lack of follow-up communication you experienced afterward. This is not the level of service we aim to provide, and we completely understand how upsetting this situation must have been, particularly after the assurances you were given.
We would like to reassure you that we are currently in contact with you and actively reviewing your case in order to bring it to a proper and fair resolution. Our team is revisiting all the details, including the tailoring costs and previous correspondence, to ensure this matter is handled with the attention it deserves.
We truly appreciate your patience and thank you for acknowledging the quality of the dress itself. Your feedback is extremely valuable to us, as it helps us identify areas where we must improve—especially in communication and follow-through.
Please rest assured that we are committed to resolving this and restoring your confidence in our service. We look forward to continuing our communication with you and reaching a satisfactory outcome as soon as possible.
Warm regards,
Eriola.
The world’s one most beautiful pieces
The world’s one most beautiful pieces. This is my second time ordering from Albina and l am over the moon and back to give you 5 stars. It’s my happy place! Thank you Ruki for your support!
20 December 2025
Unprompted review
Reply from albinadyla.com
Dear Amie,
Thank you so much for your kind words! 🌸 We’re absolutely thrilled to hear that your second experience with Albina was just as wonderful and that you love your pieces. Your happiness is what drives us, and we’re delighted that Ruki could provide the support you needed. We can’t wait to welcome you back for more beautiful creations in the future!
Warm regards,
Eriola.
Great experience
Went to the New York showroom to get a dress for a very important event. Met Ardenisa who was very professional and helpful. She was easy to talk to, was knowledgeable and made great suggestions for me. She made it easy to find a dress and I left there happy and satisfied.
26 December 2025
Unprompted review
Reply from albinadyla.com
Dear Roberta,
Thank you so much for sharing your experience! We’re thrilled to hear that your visit to our New York showroom was such a positive one. Ardenisa will be delighted to know that her professionalism, knowledge, and guidance made finding the perfect dress easy and enjoyable. Your satisfaction is our top priority, and we truly appreciate your kind words. We look forward to welcoming you back for future events!
Warm regards,
Eriola.
Delayed refund
If a refund is due, you need to wait a while before you get your refund. I was lucky to speak to Tensor that resolved the issue in no time, very professional and extremely helpful. The business needs more people like him.
1 September 2025
Unprompted review
Reply from albinadyla.com
Dear Andreea,
Thank you very much for taking the time to share your experience with us.
We truly appreciate your patience and understanding during the refund process. We’re especially pleased to hear that Tensor was able to assist you efficiently and resolve the matter promptly. Your kind words regarding his professionalism and helpfulness mean a great deal to us, and we will be sure to pass along your feedback to him.
Your satisfaction is important to our team, and feedback like yours helps us continue to improve our service. Thank you again for choosing us and for your thoughtful review.
Warm regards,
Eriola
Tensor is an amazing person who really…
Tensor is an amazing person who really helped to solve my issue . And assisted me in everything
23 December 2025
Unprompted review
Reply from albinadyla.com
Dear Anna,
Thank you so much for your kind feedback! We’re truly happy to hear that Tensor was able to assist you and help resolve your issue. Providing attentive and supportive service is very important to us, and your words mean a lot to our team. We truly appreciate you taking the time to share your experience!
Warm regards,
Eriola.
The best costumer service
The best costumer service! Thank u Nisa for helping. I had store credit from last year but couldn’t find the connection. She helped me to find it and helped me finding a perfect dress for nye
22 December 2025
Unprompted review
Reply from albinadyla.com
Dear Victoria,
Thank you so much for your kind words! We’re truly happy to hear that Nisa was able to help you locate your store credit and assist you in finding the perfect dress for New Year’s Eve. Your satisfaction means a lot to us, and we’re grateful you took the time to share your experience. We hope you feel amazing in your dress and look forward to welcoming you again soon!
Warm regards,
Eriola.
Ardenisa was so pleasant and sweet
Ardenisa was so pleasant and sweet. I came to find my reception dress and had been stressed not being able to find something I liked with not much time to spare. She helped me try on several dresses to find the perfect one. The dresses are amazing hand made quality. I know this designer will have a massive showroom soon so if you’re thinking about going with designer I would do it asap. I was even given a garment bag and sheer shorts for the dress.
20 December 2025
Unprompted review
Reply from albinadyla.com
Dear Cori,
Thank you so much for your kind words! We are thrilled to hear that Ardenisa was able to help you find the perfect reception dress and make the experience stress-free. It’s wonderful to know that you appreciated the quality of our handmade dresses and the little touches we provide, like the garment bag and sheer shorts. Your support and recommendation mean a lot to us, and we can’t wait to welcome you back to our showroom in the future. Wishing you an unforgettable event in your dress!
Warm regards,
Eriola.
Beautiful dresswas a bit nervous to purchase such an…
was a bit nervous to purchase such an expensive dress, so I did my research first and found great reviews. I contacted the company through WhatsApp and Instagram, and they were very responsive and helpful, answering all my questions and giving me detailed information about the dress. I told them when I needed it, and they promised it would be ready on time. During the process, they even sent me a video of the dress being made. I was pleasantly surprised to receive it earlier than expected. The dress fits perfectly, the quality is amazing, and I couldn’t be happier with my purchase.
8 December 2025
Unprompted review
Reply from albinadyla.com
Dear Shaked,
Thank you so much for taking the time to share your experience! We completely understand how nerve-wracking it can be to invest in a special dress, and we’re thrilled that we could provide the guidance and support you needed throughout the process. It’s wonderful to hear that you appreciated the updates and even the behind-the-scenes video—it’s important to us that our clients feel confident and informed every step of the way. We’re overjoyed that the dress arrived early, fits perfectly, and met your expectations in quality. Your kind words mean the world to us, and we look forward to helping you find something equally special in the future!
Warm regards,
Eriola
Amazing!!!
Amazing company! Probably the best customer service iv ever received. I ordered a dress for Christmas Day. When it arrived it was too small so I sent a return request and it was accepted instantly and they sent me a return label. I was offered an exchange but I didn’t think I could get the old dress sent back and a new one sent out on time. They started making my new dress straight away and shipped it to me the same day I sent the old one back. It arrived today and it is stunning!!!! Will absolutely be ordering again. Thank you. ❤️
18 December 2025
Unprompted review
Reply from albinadyla.com
Dear Clara,
Thank you so much for your incredibly kind words! We are truly grateful that you took the time to share your experience with us. We’re so happy we were able to act quickly to make sure your new dress arrived in time for Christmas, and it means the world to us to hear that you love it and found it stunning. Your understanding and communication throughout the process made it a pleasure to assist you. Providing attentive and caring service is something we deeply value, and feedback like yours reassures us that we’re on the right path. We look forward to creating something special for you again in the future. Thank you once again for your trust and support ❤️
Warm regards,
Eriola.
This company is fraud.
This company is fraud.
I sent back my dress within 2 days of receiving it (which was TERRIBLE quality and did not match the description on the website). Its been over 2 months since my item was delivered and no refund has been processed. They only answer emails when it is about inquiring to purchase.
Stay away!!
16 December 2025
Unprompted review
Reply from albinadyla.com
Dear Kayla,
We are very sorry to hear about your experience and sincerely apologize for any frustration or inconvenience this situation may have caused. Please allow us to clarify that your refund has indeed been processed on our side, and the transaction should reflect in your account according to the timing of your bank or payment provider.
We truly regret that there was any delay in communication and that your experience did not meet your expectations. It has always been our goal to provide attentive support and to resolve any issues fairly and promptly. We greatly value your feedback and will continue working to ensure that every client’s concerns are handled smoothly and transparently.
Thank you for your patience, and we hope this helps clarify the matter. Should you have any further questions or need confirmation of the refund, we are here to assist you directly.
Kind regards,
Eriola
Red Romance Showstopper
Last week I wore Red Romance - the best dress I have ever worn in my life. It was breathtakingly beautiful and I’ve had comments about it for an entire week after the event. Albina Dyla is truly a unique brand. Their pieces are artworks and I’ve never seen anything like it in Australia. I will definitely be coming back!
6 December 2025
Unprompted review
Reply from albinadyla.com
Dear Sophia, Thank you so much for your beautiful words and for taking the time to share your experience with us. We are truly honored to hear that Red Romance made you feel so special and that it left such a lasting impression at your event. Knowing that our design stood out and brought you so much joy means everything to our team. Each Albina Dyla piece is created as a work of art, and feedback like yours inspires us deeply. We look forward to welcoming you back and creating another unforgettable piece for you in the future. ❤️
Warm regards,
Eriola
I had a wonderful experience working…
I had a wonderful experience working with Bleona while ordering my dress from Albina Dyla. She guided me through the entire process with professionalism, patience, and great attention to detail. The dress itself was absolutely amazing,beautifully made and beyond my expectations. Bleona made everything smooth and stress-free, and I truly appreciate her support. Highly recommend.
13 December 2025
Unprompted review
Reply from albinadyla.com
Dear Anida,
Thank you so much for your kind words and for sharing your experience with us. We are delighted to hear that working with Bleona made your journey smooth and stress-free, and that her professionalism, patience, and attention to detail stood out to you. It brings us great joy to know that your dress exceeded your expectations and that you felt supported throughout the entire process. Your recommendation truly means a lot to us, and we look forward to welcoming you again in the future. ✨
Warm regards,
Eriola.
One of the best experiences with my…
One of the best experiences with my girl ardenisa trying dream dresses!
13 December 2025
Unprompted review
Reply from albinadyla.com
Dear Alma,
Thank you so much for your kind words! We’re thrilled to hear you had such a wonderful experience with Ardenisa, and that trying on our dream dresses was so enjoyable. Your support means the world to us! ✨
Warm regards,
Eriola.
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