albumworks Reviews 6,903

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 402 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting the luxurious paper, premium finish, and clear images. Many find the software versatile, intuitive, and easy to use, appreciating the freedom to customize layouts and the wide selection of book styles and sizes. The delivery service is frequently described as speedy and efficient, with many people receiving their orders promptly. However, some customers expressed dissatisfaction with certain aspects of the software, particularly regarding photo placement options and the amount of space around images, which can limit creative freedom. A few people also mentioned issues with the color judgment during editing and the lack of a spell checker for text. There were isolated reports of delivery tracking not updating correctly, leading to confusion about package location.

What people talk about most

Product

Customers consistently express high satisfaction with the product quality. Reviewers frequently praise the... See more

Quality

Consumers find quality to be positive, with many praising the beautifully made photo books, excellent... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of use of the... See more

Delivery service

Reviewers express high satisfaction with the delivery service, frequently highlighting its speed and... See more

Service

Clients share positive opinions on service, consistently praising its efficiency and quality. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have been using Albumworks forever…20 years. Quality product, luxury paper. Also lots of choices for book styles and sizes. The downloaded software is very versatile and easy to use. A response to hel... See more

Company replied

Rated 5 out of 5 stars

I'm a seasoned user of Albumworks - 3 photobboks this year and I can honestly say it's a great program, easy to use, service is good - questions answered, easy to pay & upload, then printing and retur... See more

Company replied

Rated 5 out of 5 stars

It is my second photo book with Albumworks’s and I am really happy with the quality of their books. Having been a client of Momento for over 14 years, I has to learn their program but every time I had... See more

Company replied

Rated 5 out of 5 stars

Fantastic quality and good shipping. After Apple stopped their photobooks (years ago), I'd never found a good or easy replacement, sadly. However albumworks came through with great quality album x 2... See more

Company replied


Company details

  1. Art supply shop

About albumworks

Written by the company

We began in 2006 as a little company with a passion for making beautiful Photo Books. Since then we have grown to be one of the biggest and most loved Photo Book companies in Australia. We believe that every page of your story should be treated with utmost care, and captured in the highest quality.

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With a highly trained, local Customer Service team here to help you every step of the way, making a Photo Book has never been so easy.

Quality Guarantee

If you’re not 100% happy with your product, we promise to do everything we can to help!

If you’re not 100% happy with your product, we promise to do everything we can to help!
All albumworks products come with our very own seal of Guaranteed Quality. If there is a reason you’re not 100% happy with your product, please get in touch with our friendly customer service team. We promise do everything we can to help. We’re proud of our products and we know you’ll love them.

Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Quality

Quality, range of product and quick processing.

6 April 2026
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Reply from albumworks

Hi Robert,

Thank you for the review! We're thrilled to hear you're happy with the quality and the speed of our service. We look forward to helping you with your next project!

Rated 5 out of 5 stars

always great quality

always great quality, prompt reliable delivery

20 April 2026
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Reply from albumworks

Hi Gwen,

Thank you so much for the lovely review! We’re thrilled to hear you’re happy with the quality and that your order arrived promptly.

Rated 5 out of 5 stars

The on-line portal for making the photo…

The on-line portal for making the photo books is easy to use. The support team provides the solutions to any problems that you may face. The printed photo books are beautifully made, with the photos matching what you expect them to be.

15 April 2026
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Reply from albumworks

Hi Robert,

Thanks for the great feedback! We're glad you found our editor easy to use and that you're happy with the quality of your beautifully made photo books.

Rated 5 out of 5 stars

Very fast turnaround

Very fast turnaround. Good communication about where in the process the album is. Great printing Beautiful result.

16 April 2026
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Reply from albumworks

"Hi Margaret,

Thank you so much for your great review! We’re thrilled to hear you were happy with the turnaround time and the quality.

Rated 5 out of 5 stars

Great product all round!

Very easy to use program allowing for your own creativity, great customer service and fantastic quality photo books!

2 April 2026
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Reply from albumworks

Hi,

Thank you for your feedback! We're glad you enjoyed the ease of use, creativity, and quality!

Rated 5 out of 5 stars

I have made so many of these…

I have made so many of these photobooks, all through Albumworks, love the quality, love the layout, easy to manage, and quick service

31 March 2026
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Reply from albumworks

Hi Alison,

Thank you for your lovely feedback and loyalty! We're glad you love the quality, layouts, and quick service. Look forward to hearing from you again soon.

Rated 5 out of 5 stars

The latest album that I had printed…

The latest album that I had printed lived up to albumworks advertising a good standard and had album back in a short space of time.

31 March 2026
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Reply from albumworks

Hi David,

Thank you for the great feedback. We are happy to hear we lived up to our quality promise and that you were happy with the turnaround time.

Rated 5 out of 5 stars

Not the cheapest, but the best.

Have been using Albumworks forever…20 years. Quality product, luxury paper. Also lots of choices for book styles and sizes. The downloaded software is very versatile and easy to use. A response to help with problems is usually immediate. Speedy delivery, within the week. Not the cheapest but definitely the best.

14 April 2026
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Reply from albumworks

Hi Jay,

Thank you for your long-time support! We're glad you value the quality and service we provide.

Rated 5 out of 5 stars

Albumworks! the best for photo book in Australia

It is my second photo book with Albumworks’s and I am really happy with the quality of their books. Having been a client of Momento for over 14 years, I has to learn their program but every time I had a problem, just a click and Sarah was there to help. I would also recommend the additional review before printing by the staff at Albumworks as they did pickup some mistakes and had great suggestions for improvement. Fast delivery is also great.

11 April 2026
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Reply from albumworks

Hi Viviane,

Thank you for your amazing feedback! We're glad you're happy with the quality, support, and fast delivery.

Rated 5 out of 5 stars

Quality with efficiency and easy communication.

The photobook was quickly and efficiently produced, the uploading of the photos was easy, the continuous updating of progress was useful and the delivery was fast. I was very happy with the finished product.

28 March 2026
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Reply from albumworks

Hi Lesley,

Thank you for the wonderful review. We look forward to hearing from you again soon.

Rated 4 out of 5 stars

The quality of production was…Excellent

The quality of production was excellent. I started with an 80 page book which expaneded to 100 pages. This doubled price whic reduced the value for money.

11 April 2026
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Reply from albumworks

Hi Neil,

Thank you for your review. Our albums include 40 pages in the base pricing. So 100 pages would mean 60 extra pages were added. We hope that clears up the idea of pricing for you.

Rated 5 out of 5 stars

Albumworks Quality great

I have used albumworks over the years & have never been disappointed! If I need help I ring & they are there, even if it is silly.

28 March 2026
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Reply from albumworks

Hi Lindsay,

Thank you for your continued support! We're glad you've always had a great experience and felt supported when needed.

Rated 4 out of 5 stars

Like the program

Like the program, but hidden images difficult to find. Searching produces answers that are not applicable, a simpler how to get started would be great.
The checkout is clutsy (difficult) and not intuitive.

7 April 2026
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Reply from albumworks

Hi,

Thank you for your feedback. We are happy to hear you like the program and appreciate your feedback regarding the starting process and the checkout.

Rated 5 out of 5 stars

Quality product

The quality of the product is the big standout but also the ease of which one is able to produce a book without needing too much IT know how, is great. Loads of font choices , clip art, boarders & page colours to choose from and delivered in about a week. Can’t ask for more than that.

25 March 2026
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Reply from albumworks

Hi Tiziana,

Thank you for your feedback! We're glad you love the quality and found the process easy to use

Rated 5 out of 5 stars

the album was amazing

the album was amazing - so lovely to hold

8 April 2026
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Reply from albumworks

Hi Lois,

Thank you for your continued support. I'm glad to hear you love your recent order.

Rated 5 out of 5 stars

Happy seasoned user of Albumworks

I'm a seasoned user of Albumworks - 3 photobboks this year and I can honestly say it's a great program, easy to use, service is good - questions answered, easy to pay & upload, then printing and return to postal address very speedy. Products have turned out better than expected. Thank you again Albumworks team.

22 April 2026
Unprompted review
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Reply from albumworks

Hi Gaye,

Thank you for your continued support! We're glad you find the program easy to use and are happy with the service and your albums. It means a lot to know your albums have exceeded expectations.

Rated 4 out of 5 stars

Nice album - Good but not oustanding

Nice album was produced. I thought for the price -more than competitors' prices - that quality would be noticeably higher but it was pretty similar to other photobook companies I have used.

24 March 2026
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Reply from albumworks

Hi,

Thank you for your feedback. We're glad you were happy with the album, and we appreciate your thoughts on pricing and quality—this helps us continue to improve.

Rated 5 out of 5 stars

Very happy

Very easy to use and offered a great range of templates. Delivery was very fast and the quality and colours are fantastic. Will definitely do another project with albumworks.

12 March 2026
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Reply from albumworks

Hi,

Thank you for your wonderful review regarding our quality. We look forward to helping with your next project.

Rated 5 out of 5 stars

My choice for quality and service

I have been using Albumworks for over 10 years with many photobooks printer. This was the first time there was a small printing error which gave Albumworks the opportunity to shine. They quickly responded to my concern, provided a voucher for me to get the book reprinted and gave me time to make any changes I wanted. A good company can print your photobooks. A great company treats you well when things don't go as planned. Well done Albumworks.

20 March 2026
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Reply from albumworks

Hi David,

Thank you for your continued support! We're glad we could resolve the issue quickly and provide top quality service.

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