Alchemists Workshops Reviews 10,764

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 759 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, noting the friendly, helpful, and welcoming interactions they receive. Many people highlight the fast delivery and quick turnaround on orders, with items often dispatched promptly and arriving in perfect condition. Reviewers also appreciate the amazing and affordable prices, finding great value for various hobby gaming items, and the products are consistently well-packaged. However, some customers reported dissatisfaction with an in-store experience where they felt pressured to purchase an item after inspecting it, despite no clear policy or seal being present. A few other people also felt that while prices are great, pre-ordered items did not always arrive on the release day, and some orders were altered just before postage.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Product

Clients share positive opinions on product, frequently highlighting the excellent selection of hobby... See more

Price

Users describe positive interactions with price, frequently highlighting great, competitive, and reasonable... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and great... See more

Order

Customers had positive experiences with order, praising the quick processing and delivery times, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Originally I stated that I'd have given this 5 stars if we were allowed to buy two items per household as both my son and I are Gundam TCG players, and find ourselves having to go without or pay infla... See more

Company replied

Rated 5 out of 5 stars

Yet again the trusted supplier has stepped up to support the Pokemon comunity. Their distribution has adapted several times over to prevent resellers from styfulling the market share. By restricting p... See more

Rated 5 out of 5 stars

Whether you’re purchasing miniatures, CCGs or hobby supplies (and plenty more), there’s nowhere better than Alchemists Workshops. Lowest prices around, but that’s only part of the story; customer serv... See more

Rated 5 out of 5 stars

Yet again these guys never fail to deliver. my order went in early in the day and delivered to me perfectly the following day, amazing prices and fast turn around on orders makes these guys ace at wha... See more


Company details

  1. #22 of 180 best companies in Hobby shop
  2. #15 of 126 best companies in Game Shop
  3. #9 of 150 best companies in Gaming services
  4. #15 of 376 best companies in Gift shop
  5. #7 of 46 best companies in Model shop
  6. #11 of 96 best companies in Trading Card Shop

Written by the company

Alchemists Workshops was established as a company on August 25th 2015, with the aim to provide the best War-gaming experience available. This is accomplished by offering the lowest prices, excellent customer service and the fastest delivery times possible, without any compromise. To take care of our customers gaming needs we have gaming tables as well as event nights. As we like to say “we put the war in war-gaming” How we do this? By using real time stock management systems, if an item is shown in stock, we physically have it in the store. We work efficiently as a team, double checking to make sure there are no mistakes. We provide accurate and precise dispatch times to all customers when placing an order. And finally in the unlikely event of an unexpected change we keep customers informed and up to date at all times. We are always improving. Our stock levels will always be continually improving till we have at least one of every item in stock 24/7. As a result of this, the ranges we offer will be always looking to grow, until we are your one stop war-gaming solution. Our service, shop and website are always improving and looking to be more helpful. That said, we listen to our customers and take all feedback seriously, to allow us to deliver the best possible experience. We would love to hear back from you at contactus@alchemistsworkshops.com

Free shipping over £50

Free shipping over £50 in the UK

Free Shipping is eligible on all orders over £50.00 within the UK, except for The Orkney Islands and The Outer Hebrides, unfortunately, Royal Mail charges for delivery to these areas are almost the same as to the EU. If you wish to have a parcel delivered to an address in these areas please be so kind as to contact us at alchemistsworkshops@gmail.com for a quotation. Parcels within the UK (except for the two areas above) are either sent Royal Mail Second Class Signed For (Usually taking 1-2 days to arrive) or via Courier (next day delivery).

Contact info

4.9

Excellent

TrustScore 5 out of 5

11k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fantastic company: A++

I have purchases from Alchemists Workshop a few times now and their service is excellent. Great prices and great products that come well packaged.
Had to cancel an order once and the customer service was brilliant, they processed it right away. Couldn't be happier and will continue to shop here for all my Warhammer needs!

2 March 2026
Rated 5 out of 5 stars

Excellent, speedy delivery

Order was shipped within a couple of hours of placing the order and delivered quicker than expected.
Prices are always very good and items have all arrived securely packed.
Has become my go to shop for hobby stuff.

25 February 2026
Rated 5 out of 5 stars

Arrived on time

Arrived on time didn’t have a paint in stock but was refunded straight away. Also came with a free sweetie 👍

25 February 2026
Rated 1 out of 5 stars

Awful customer service

Awful customer service

25 February 2026
Unprompted review
Alchemists Workshops logo

Reply from Alchemists Workshops

Good Evening Jane,

Since you won't furnish us with any information to look into this, despite requests, we will just flag this as not based on a genuine experience.

As it's always awful customer service when someone doesn't get what they want, in the post-COVID landscape, is it not?

Regards

Customer Service Team

Rated 5 out of 5 stars

Flawless pre-order

Flawless pre-order, dispatched on the day of the release and received the next day. Notes were added to the order as each step progressed.

19 February 2026

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