I have to admit I was worried when buying from the Internet But I was totally wrong Great communication from start to finish Lovely bloke messaged Saturday evening to say he will deliver 8.30... See more
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Was a little dubious about ordering from a random site online from Facebook, but glad I did. Delivery was exactly when they said and was kept up to date regarding it. Delivery guy put them where I w... See more
Company replied
Wasn’t sure about ordering from a website but when they came was glad o did. Delivery was exceptional guy phoned saying was here and delivered to door no hassles what so ever. Defo recommend to anyone... See more
Company replied
⭐⭐⭐⭐⭐ Excellent Quality & Stylish Finish I’m extremely pleased with the wall panel. It has completely transformed the look of my living room and gives the space a modern, elegant and premium feel.... See more
4.9
Excellent
263 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
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Great product, excellent delivery
Great product, great service, arrived exactly when is said it would can’t wait to get them on the wall
8 August 2026
Unprompted review
Reply from Aldenandvale
Hi Iain,
Thank you very much for your lovely feedback! We’re pleased to hear you were happy with the product, service and delivery.
Now comes the exciting part — getting them on the wall! 😁 We hope they look fantastic once installed and really appreciate you choosing Alden & Vales.
Kind regards,
Alden & Vales | Shahz
Email: info@aldenandvales.co.uk
Phone: 01706 395008
One Happy Customer
Absolutely brilliant product for half the price well recommended 👌 dispatch time is quick aswell
Thank you
7 August 2026
Unprompted review
Reply from Aldenandvale
Hi Alan,
Thank you for the brilliant review! We’re delighted to hear you found the product fantastic and such great value for money, and that you were happy with the dispatch time too.
“Half the price” and “one happy customer” — we’ll happily take that! 😂 Thank you for recommending Alden & Vales and for your support.
Kind regards,
Alden & Vales | Shahz
Email: info@aldenandvales.co.uk
Phone: 01706 395008
Good value great service
Good price. On time delivery. Just an allround good experience. Good quality panels, well packaged, arrived and installed in one day. Great job British homes direct.
7 August 2026
Unprompted review
Reply from Aldenandvale
Hi Margaret,
Thank you so much for your fantastic feedback! We’re delighted to hear you had an all-round great experience, from the price and delivery to the quality and packaging.
Getting them delivered and installed in one day sounds like a very productive day! 😁 We really appreciate you choosing Alden & Vales.
Kind regards,
Alden & Vales | Shahz
Email: info@aldenandvales.co.uk
Phone: 01706 395008
Perfect
Panels look unreal easy installation. Well worth the money.
Delivery was on point too friendly driver that helped move the goods from his van to my garden going above and beyond 👍🏻
Quality product with a perfect service.
Thanks
7 August 2026
Unprompted review
Reply from Aldenandvale
Hi Luke,
Thank you so much for such a fantastic review! We’re thrilled to hear the panels look unreal, were easy to install and that you feel they were well worth the money.
It’s also fantastic to hear our driver went above and beyond by helping move the goods from the van to your garden. We’ll definitely pass your kind words on to the team!
Quality product, great service and a helpful driver — sounds like a winning combination! 😁
Thank you for choosing Alden & Vales.
Kind regards,
Alden & Vales | Shahz
Email: info@aldenandvales.co.uk
Phone: 01706 395008
Exactly as described
Exactly as described, good packaging and good delivery, highly recommend!
7 August 2026
Unprompted review
Reply from Aldenandvale
Hi Mr Heywood,
Thank you for your lovely feedback! We’re delighted to hear the panels were exactly as described, arrived well packaged and that you were happy with the delivery.
We really appreciate the recommendation and your support. Thank you for choosing Alden & Vales!
Kind regards,
Alden & Vales | Shahz
Email: info@aldenandvales.co.uk
Phone: 01706 395008
Reply from Aldenandvale
Hi Johnny,
Thank you for the fantastic feedback! Great service, great price and great quality — we’ll happily take all three! 😂
We really appreciate you choosing Alden & Vales and taking the time to leave us such a positive review.
Kind regards,
Alden & Vales | Shahz
Email: info@aldenandvales.co.uk
Phone: 01706 395008
Great Panels
Although delayed they got the panels to me and they look great. Driver was helpful and kept me updated. Would use again.
7 August 2026
Unprompted review
Reply from Aldenandvale
Hi Paul,
Thank you for your honest feedback! We’re sorry the delivery was delayed, but we’re really pleased to hear we were able to get the panels to you and that you’re happy with how they look.
It’s also great to hear the driver was helpful and kept you updated throughout. We really appreciate your understanding and would be delighted to welcome you back again.
Kind regards,
Alden & Vales | Shahz
Email: info@aldenandvales.co.uk
Phone: 01706 395008
Panels are great quality
Panels are great quality. Arrived the day specified. Very happy and will buy again
7 August 2026
Unprompted review
Reply from Aldenandvale
Hi Nicci,
Thank you so much for your lovely feedback! We’re delighted to hear you’re happy with the quality of the panels and that they arrived on the day specified.
We’ll be very happy to welcome you back when you’re ready for your next project! 😊
Kind regards,
Alden & Vales | Shahz
Email: info@aldenandvales.co.uk
Phone: 01706 395008
Delivery was fast
Delivery was fast. Messaged to confirm date and called beforehand. Very good.
7 August 2026
Unprompted review
Reply from Aldenandvale
Hi Jodie,
Thank you for your lovely review! We’re pleased to hear the delivery was fast and that you appreciated receiving confirmation of the date and the call beforehand.
We really appreciate your support and hope to see you again!
Kind regards,
Alden & Vales | Shahz
Email: info@aldenandvales.co.uk
Phone: 01706 395008
Great device very fast delivery
Great device very fast delivery. Definitely order again 👍
7 August 2026
Unprompted review
Reply from Aldenandvale
Hi Shaun,
Thank you very much for your feedback! We’re delighted to hear you were happy with the product and especially the fast delivery.
We’ll be ready for that next order! 👍 Thank you for choosing Alden & Vales.
Kind regards,
Alden & Vales | Shahz
Email: info@aldenandvales.co.uk
Phone: 01706 395008
Good product at a great price it the…
Good product at a great price it the same as b&q but 3x cheaper would highly recommend this company
7 August 2026
Unprompted review
Reply from Aldenandvale
Hi Jodie,
Thank you for the fantastic feedback! We’re delighted to hear you found the product good quality and such great value for money.
“3x cheaper” — now that’s a compliment we’ll happily take! 😂 We really appreciate the recommendation and your support.
Kind regards,
Alden & Vales | Shahz
Email: info@aldenandvales.co.uk
Phone: 01706 395008
Brilliant service
Brilliant service
Cheapest by far and good communication throughout
If you are happy to wait a bit longer for delivery, but save loads of money this is great
7 August 2026
Unprompted review
Reply from Aldenandvale
Hi there,
Thank you for the fantastic feedback! We’re delighted to hear you found our prices so competitive and were happy with the communication throughout.
We completely understand that delivery can sometimes take a little longer depending on the route, so we really appreciate your patience and understanding. Saving money while getting a great product definitely makes the wait a little easier! 😊
Thank you for choosing Alden & Vales.
Kind regards,
Alden & Vales | Shahz
Email: info@aldenandvales.co.uk
Phone: 01706 395008
Great experience
Great experience. Delivery driver was brilliant helping get the panels in the house. Panels were easy to cut to size and good quality. Will definitely be a returning customer.
7 August 2026
Unprompted review
Reply from Aldenandvale
Hi Ashleigh,
Thank you so much for your lovely review! We’re delighted to hear the driver was so helpful and that you found the panels easy to cut and install.
It’s fantastic to hear you’ll be a returning customer. We really appreciate your support and hope your finished project looks amazing!
Kind regards,
Alden & Vales | Shahz
Email: info@aldenandvales.co.uk
Phone: 01706 395008
Kept up to date and tracking was great
Kept up to date and tracking was great. Delivery driver was really good as well
Great service
7 August 2026
Unprompted review
Reply from Aldenandvale
Hi Donna,
Thank you for your lovely feedback! We’re really pleased to hear the tracking and updates were useful and that you were happy with our delivery driver.
Great service and great communication is exactly what we aim for. Thank you for choosing Alden & Vales!
Kind regards,
Alden & Vales | Shahz
Email: info@aldenandvales.co.uk
Phone: 01706 395008
Second time I’ve used these panels &…
Second time I’ve used these panels & they look great. Easy to cut & fix to walls.
Very happy
7 August 2026
Unprompted review
Reply from Aldenandvale
Hi Ashley,
Thank you for coming back to us for a second time! We’re delighted to hear the panels look great again and that you found them easy to cut and install.
We really appreciate your continued support and hope we’ll see you again for project number three! 😊
Kind regards,
Alden & Vales | Shahz
Email: info@aldenandvales.co.uk
Phone: 01706 395008
Customer service were excellent
Customer service were excellent. Ordered one panel short and they made sure it arrived with the rest. Dispatch was quick. Would recommend
7 August 2026
Unprompted review
Reply from Aldenandvale
Hi Mr May,
Thank you so much for your kind feedback! We’re delighted to hear our customer service team was able to make sure the missing panel arrived with the rest of your order.
It’s great to hear you were also happy with the dispatch time. Thank you for recommending us and for choosing Alden & Vales!
Kind regards,
Alden & Vales | Shahz
Email: info@aldenandvales.co.uk
Phone: 01706 395008
Would def recommend
Late delivery due to traffic which was not their fault but kept in touch with us all the time and delivered professionally
Would def recommend
7 August 2026
Unprompted review
Reply from Aldenandvale
Hi Justine,
Thank you for your lovely review! We really appreciate your understanding regarding the traffic delay and are pleased that our team kept you updated throughout.
We’re glad everything was delivered professionally and that you would recommend us. Thank you for choosing Alden & Vales!
Kind regards,
Alden & Vales | Shahz
Email: info@aldenandvales.co.uk
Phone: 01706 395008
This is my second time purchasing…
This is my second time purchasing acoustic panels from British Homes Direct, and once again I had no issues. Delivery was a little slow, but everything arrived in good condition and the quality was great. I'm happy with my experience and I'm already planning to make a third purchase next year.
7 August 2026
Unprompted review
Reply from Aldenandvale
Hi Gosia,
Thank you so much for coming back to us for a second time! We’re delighted to hear that once again you had no issues and that the panels arrived safely and in good condition.
We appreciate your understanding regarding the delivery time, and it’s fantastic to hear you’re already planning your third purchase next year! We’ll be looking forward to it. 😊
Kind regards,
Alden & Vales | Shahz
Email: info@aldenandvales.co.uk
Phone: 01706 395008
Really nice panels
My 3rd time buying panels from this company for 3 different rooms in my house. They transform a room completely.
Highly recommend them. Great quality, excellent value for money!
7 August 2026
Unprompted review
Reply from Aldenandvale
Hi there,
Thank you so much for your lovely feedback! Your third purchase from us for three different rooms — we absolutely love hearing that! 😍
We’re delighted to hear how much the panels have transformed each room and that you’re happy with both the quality and value for money.
Thank you for recommending Alden & Vales and for coming back to us time and time again!
Kind regards,
Alden & Vales | Shahz
Email: info@aldenandvales.co.uk
Phone: 01706 395008
Stellar panels would 100% buy them
Stellar panels would 100% buy them, makes the space feel alive!
7 August 2026
Unprompted review
Reply from Aldenandvale
Hi Adam,
Thank you for the fantastic feedback! We’re delighted to hear you think the panels are stellar and that they’ve really brought your space to life.
“100% buy them” — we’ll happily take that! 😂 Thank you for your support and recommendation.
Kind regards,
Alden & Vales | Shahz
Email: info@aldenandvales.co.uk
Phone: 01706 395008
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