Was a little dubious about ordering from a random site online from Facebook, but glad I did. Delivery was exactly when they said and was kept up to date regarding it. Delivery guy put them where I w... See more
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I have to admit I was worried when buying from the Internet But I was totally wrong Great communication from start to finish Lovely bloke messaged Saturday evening to say he will deliver 8.30... See more
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Wasn’t sure about ordering from a website but when they came was glad o did. Delivery was exceptional guy phoned saying was here and delivered to door no hassles what so ever. Defo recommend to anyone... See more
Company replied
From ordering the panels with lots of choice on the website to the delivery of them was made very easy.. . Was notified when the panels would be delivered (5 days) and on day of delivery the driver m... See more
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4.9
Excellent
244 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Amazing delivery time and top quality…
Amazing delivery time and top quality panels
9 August 2026
Unprompted review
Reply from Aldenandvale
Hi Billy,
Thank you so much for your fantastic review! 😊 We’re delighted to hear you were impressed with both the delivery time and the quality of the panels. We really appreciate your support! 🚚✨
Kind regards,
Alden and Vale
Acoustic wall panels 10/10 service
Excellent
Ordered and delivered on time as promised
exactly what I needed good quality products 10/10
9 August 2026
Unprompted review
Reply from Aldenandvale
Hi Jasbeer,
Thank you so much for your amazing 10/10 feedback! ⭐😊 We’re delighted that your order arrived on time as promised and that the products were exactly what you needed. Your recommendation means a lot to us! 🙏
Kind regards,
Alden and Vale
Reply from Aldenandvale
Hi Lee,
Thank you for your lovely review! 😊 We’re pleased to hear you had a great experience and were happy with the fast delivery. We really appreciate your support! 🚚📦
Kind regards,
Alden and Vale
Would recommend 5 stars
Would recommend. Ordered last Sunday and was abit worried about ordering online but great communication & delivered within a week! Will be ordering again! 5 stars and thank you
9 August 2026
Unprompted review
Reply from Aldenandvale
Hi Hayley,
Thank you so much for your wonderful 5-star review! ⭐😊 We completely understand being a little unsure when ordering online, so we’re especially pleased to hear that everything went smoothly and your order arrived within a week. We look forward to your next order! 🏡✨
Kind regards,
Alden and Vale
The panels including delivery were a…
The panels including delivery were a great price that I couldn’t beat anywhere and when they arrived the quality of the panels is great wouldn’t buy from anywhere else if your looking for acoustic wall panels
8 August 2026
Unprompted review
Reply from Aldenandvale
Hi Steven,
Thank you for your fantastic feedback! 😊 We’re delighted you found our acoustic panels great value for money and were impressed with their quality. It means a lot to hear that you wouldn’t buy your acoustic panels anywhere else! 🙏
Kind regards,
Alden and Vale
Great tracking when product was out for…
Great tracking when product was out for delivery, thank you
9 August 2026
Unprompted review
Reply from Aldenandvale
Hi Consumer,
Thank you for your review! 😊 We’re really pleased to hear you found our tracking service useful and that it helped you keep up to date with your delivery. 🚚📍
Kind regards,
Alden and Vale
Was a little dubious about ordering…
Was a little dubious about ordering from a random site online from Facebook, but glad I did. Delivery was exactly when they said and was kept up to date regarding it. Delivery guy put them where I wanted and reassured me when questioned only 1 box being delivered as all panels were well packaged together. Definetly recommend .
9 August 2026
Unprompted review
Reply from Aldenandvale
Hi Mark,
Thank you so much for your honest review! 😊 We completely understand your hesitation about ordering from a website you discovered through Facebook, so it’s fantastic to hear that we were able to give you a positive experience. We’re glad the delivery went smoothly and that our driver was able to help you. 🙌
Kind regards,
Alden and Vale
5 times I’ve given you a 5 star review…
5 times I’ve given you a 5 star review but never had the £10 back?
9 August 2026
Unprompted review
Reply from Aldenandvale
Hi Mr Baldwin,
Thank you for your continued support and for leaving us 5-star reviews! ⭐😊 We’re sorry to hear you haven’t received the £10 relating to your previous reviews. Please contact our customer service team with your order and review details so we can look into this for you and check what has happened. 🙏
Kind regards,
Alden and Vale
Reply from Aldenandvale
Hi Emily,
Thank you so much, Emily! 😊 “Very good, perfect” — we honestly couldn’t ask for a better summary! ⭐😂 We’re really pleased you’re happy with your order and truly appreciate you taking the time to leave us a review.
If everything was perfect, we’re hoping we’ve earned those full 5 stars too! 😉⭐
Kind regards,
Alden and Vale
Very Happy Customer
From order to delivery a fantastic service and can’t believe the quality for the incredible price. Will definitely order again
9 August 2026
Unprompted review
Reply from Aldenandvale
Hi Lesley,
Thank you so much, Lesley! 😊
We absolutely love hearing that you were impressed not only with the quality of the panels, but also with the value for money. 🙌
It’s fantastic to know you had such a positive experience from ordering right through to delivery. We really appreciate your support and would be delighted to have you order from us again! 🏡✨
Hopefully next time we can make it another 5-star experience! ⭐😉
Kind regards,
Shahz
Alden and Vale
Great product
Delivery was a bit longer than I thought it would be, but it came when they said. Great product, great price and easy to work with. Thank you.
9 August 2026
Unprompted review
Reply from Aldenandvale
Hi Stephen,
Thank you for your honest review, Stephen! 😊
We’re pleased to hear that you’re happy with the product, price and overall service. We appreciate your patience with the delivery taking a little longer than expected, and we’re glad it arrived as advised in the end. 🚚📦
It’s great to know you found us easy to deal with too — that’s exactly how we want the experience to be.
Thank you again for choosing us, and hopefully we can make your next order even better! ⭐
Kind regards,
Shahz
Alden and Vale
Reply from Aldenandvale
Hi Merin,
Thank you very much for your review! 😊
We’re really pleased to hear you’re happy with the quality of your product. 🙌
Sometimes the simplest reviews say it all — “Good quality product” is exactly what we like to hear! 😄
We really appreciate you choosing us and hope to welcome you back again in the future. 🏡✨
Kind regards,
Shahz
Alden and Vale
The delivery driver was really helpful
The delivery driver was really helpful, he helped me bring this in the home and was really nice
9 August 2026
Unprompted review
Reply from Aldenandvale
Hi Nicole,
Thank you so much for your lovely review! 😊
We’re delighted to hear that our delivery driver was helpful and friendly and even helped you bring the panels into your home. 🚚👏
We’ll make sure your kind words are passed on to the driver — feedback like this really does mean a lot to our delivery team.
Thank you for choosing us, and we hope you enjoy your new panels! 🏡✨
Kind regards,
Shahz
Alden and Vale
Great product and very professional…
Great product and very professional service and delivery. Happy customer.
9 August 2026
Unprompted review
Reply from Aldenandvale
Hi A C Saunders,
Thank you so much for your fantastic feedback! 😊
We’re delighted to hear that you were happy with both the product and the professionalism of our service and delivery. 🙌
A happy customer is exactly what we aim for, so it’s great to know everything went smoothly for you.
Thank you again for choosing us — and hopefully we’ve earned those full 5 stars! ⭐😉
Kind regards,
Shahz
Alden and Vale
Fantastic experience
Fantastic experience, cost of the one thing, but the quality of the product and service far outweighed my expectations.
As a trader who provided good quality fittings to my customers home, I will be using them again!
9 August 2026
Unprompted review
Reply from Aldenandvale
Hi AP,
Thank you for such a fantastic and thoughtful review! 😊
We’re especially pleased to hear this from someone in the trade. Knowing that the quality of our products and service has impressed you enough to consider using us again for your customers means a lot to the whole team. 👏🏡
We always aim to offer a combination of good quality, competitive prices and reliable service, so it’s brilliant to hear that this came across during your experience.
We look forward to working with you again! And if we’ve earned it, we’d certainly love to see those 5 stars. ⭐😉
Kind regards,
Shahz
Alden and Vale
Fantastic personable service from the…
Fantastic personable service from the delivery driver. Polite, friendly & professional.
9 August 2026
Unprompted review
Reply from Aldenandvale
Hi Mrs Tania Stone,
Thank you so much for your lovely review! 😊
We’re really pleased to hear that our delivery driver provided such a personable service. Polite, friendly and professional is exactly how we want our drivers to represent us. 🚚👏
We’ll definitely pass your kind words on to the driver — I’m sure they’ll appreciate knowing their efforts were noticed.
Thank you for choosing us, and we hope you enjoy your panels! 🏡✨
Kind regards,
Shahz
Alden and Vale
Reply from Aldenandvale
Hi Kiera,
Thank you so much, Kiera! 😊
“Amazing, will buy again” — short, sweet and exactly what we like to hear! 😂🙌
We’re really pleased you had such a positive experience and truly appreciate your support.
We’ll be ready for you when that next order comes around! 😉📦
Kind regards,
Shahz
Alden and Vale
Delivered on time
Delivered on time, we'll packaged, when opened they look very nice good quality.
Highly recommend them.
9 August 2026
Unprompted review
Reply from Aldenandvale
Hi Dale,
Thank you for your fantastic review! 😊
We’re delighted to hear that your panels arrived on time, well packaged and looking great once opened. 📦✨
It’s brilliant to know you’re happy with the quality and would recommend us to others. Thank you very much for choosing us!
Hopefully we can make your next order another 5-star experience! ⭐😉
Kind regards,
Shahz
Alden and Vale
Got a courtesy call the night before by…
Got a courtesy call the night before by a very polite guy saying the panels would be delivered within a 2 hour window the next day. This was upheld and now I have the panels they look great, very pleased.
9 August 2026
Unprompted review
Reply from Aldenandvale
Hi James,
Thank you for the great review! 😊
We’re really pleased that the courtesy call and delivery time window worked well for you and, most importantly, that we delivered within the promised two-hour window. 🚚⏰
It’s fantastic to hear that the panels look great and that you’re very pleased with them.
Thank you for choosing us, James — enjoy your new panels! 🏡✨
Kind regards,
Shahz
Alden and Vale
Check with them the actual sizes.
Panels themselves look ok. Though boxing was very damaged on some of the panels and then some didn’t have any protection at all. Few chips here and there.
The bad part is they are actually 520 wide and not 600 as advertised. So I am one panel short now to do my 360cm wall. So check sizes before you order. Waiting for a repaponse from them now as I need the extra panel
Added 10.08.26
Email has been sent with pictures
Reply received. Basically means they advise them bigger than they are and that ok apparently
‘Thank you for reaching out.
I apologize for any inconvenience this may have caused.
However, please be informed that this is the standard size for these panels’
9 August 2026
Unprompted review
Reply from Aldenandvale
Hi Adz,
Thank you for taking the time to share your experience. 😊
We’re sorry to hear about the damaged packaging and the few chips you noticed. We’d definitely like the opportunity to look into this properly for you.
We are, however, a little confused by the comment that the panels are **520mm wide rather than 600mm**. This is not the specification we advertise, so we’d really like to understand exactly what has been supplied and where the measurement has come from. 🔎
Rather than leave this unresolved, please contact our team directly with your **order number and a photo showing the measurement of the panel**. This will allow us to check the product against your order and investigate the matter properly.
📞 01706 395008
📧 [info@aldenandvale.co.uk]
We also understand that you need an additional panel to complete your 360cm wall, so please get in touch as soon as possible and we’ll see what we can do to assist. 🙏
We always want our customers to receive exactly what they ordered, and we’d appreciate the chance to properly understand what has happened here.
Hopefully we can get this sorted for you and turn the experience around — and maybe earn those 5 stars after all! ⭐😉
Kind regards,
Shahz
Alden and Vale
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