Aldi Talk Reviews 77

ZERO for sure. It took me over two months to port out my number yet it failed. Have called several times and have always been told: Will reach you later to solve it. Of course, they never did. Very, very disappointed.

If there would be a minus I would give a - 10 review. They always tell you you will receive an email or call back in 2 business days. Of course never received an email so called back for the third time and got told : you will receive an email or call back. I fell sorry for the people in India who work in the call centres and get told how to handle the aldi customers. Wear them out until they stop calling and live with the problem which the „ specialist team“ was supposed to solve but never responded.

The WORST !!!
Customer service is a joke, do not use this provider, seriously!

Joined when they advertised first 6 recharges with 25 gigs bonus data; first recharge with bonus data went thru OK but then they retracted offer.

Then my bonus data was reinstated when one of their top managers MICHAEL reinstated my internet access.

Then they retracted bonus data again by simply cutting me off from all data.

Yesterday they flat out refused to let me speak with any managers. Complaint for false advertising and fraudulent activity filed with telecoms Ombudsman.

Atrocious customer service, slow and faulty functionality of customer web services finally data is throttled and expensive.

I had been using aldi mobile for several years without a problem until aldi required me to update my credit card details, which I did. When the next auto-renewal was due, aldi did not renew, so I lost not only my ability to make calls but also the significant data allowance that had accumulated. I called aldi's call centre in India and was told that it was all my own fault because I did not have a "valid account" to roll over the data or to renew the subscription. Never mind that the indian operator was able to manually renew my subscription from the credit card data already attached to my account and never mind that I could see on my computer screen several years of automatic renewals for my "not valid account". The indian operator took no notice of anything that I said, refused to accept the clear lack of logic in what he was saying, and just kept repeating lines from his script. He also refused to connect me to a supervisor or anyone further up the chain, so I was forced to make a formal complaint and was told that I would receive a call within the next two days. No call was ever received but I did receive an email somewhat later, offering me, as compensation, a small fraction of the data allowance that had been forfeited. Like the telephone call, that "compensation" was never received. This morning, I transferred my phone to another supplier.

Before Aldi we used Telstra which was almost comedic. Every month I would spend 2 hours of my life wrangling with Telstra over billing errors, service failures, misrepresentation etc. I tried Vodafone which was good if I didn't want any calls, like ever. So I thought I'd give Aldi a go. It just works. I pay once a year. No hassles, no contact needed because it just works. I was in the middle of Wilpena Pound and my phone rang. Try that with Vodafone or Optus. I was in Lady Elliot lagoon using the internet on Aldi. Unbeatable.

I moved to Aldi because I travel to France and need international roaming for my banking. I enabled roaming three weeks before my journey to france. I received a message on arrival telling me that roaming was enabled and informing me of possible expnse. However roaming was not working. I contacted ALDI informing them that I had checked all my phone settings and ensured that my account was in credit and that I had tried the SIM card in my wife's phone (she is with Telstra and her phone had international roaming without a problem). I received a message telling me to check my acount and phone settings - clearly my message had not been read or understood. For the incovenience and expense this has caused me I would give ALDI a negative number of stars.

Used $5 Sim which stopped working. Simple solution was to buy another Sim and add it to my account. Customer service was rude and not much help. They could have told me to do above.
Normally Philipinos are not rude but with Aldi they were bad. One even disconnected me. Had to talk to supervisor who could not help me either. ALDI get you act together.

The worst - data is so expensive and a total rort. Run, don't walk. Aldi should be utterly ashamed to have its brand attached to this.

If I could give zero start I would! Crap provider and the worst customer service! If you are with aldi mobile good luck! Worst drop outs, headach to transfer number to another provider!! It's now 5 weeks with calling then to merge my number to another provider and they tell me that the support team arnt answering! I have called over 20 times in 5 weeks and yet nothing!

There was a problem porting from Telstra to Aldimobile and there is not one person who can help. After four attempts to port online, visiting the Telstra shop to ensure all was in order and then calling Aldimobile support there was no change in the situation. What a waste of $25! I'll take this as a snapshot of what is to come if I went ahead with using their service and move to another provider.

I have been with ALDImobile for almost 10 years, I joined up in August 2013.
What I have found in the past 18 months is the lack of signal strength & reception.
It’s been appalling to say the least.

I have called ALDImobile and questioned what happened and yes, they’ve moved to using a much cheaper part of the Telstra service (what they call a ‘Wholesale Part of the Telstra system).
All this has done is severely reduce their costs and overall downgraded the network service.
Travelling up the east coast of Australia there are more areas without service than with service.
I called ALDImobile again, only to be told the same thing.
I got so annoyed with the pathetic reception I moved to Telstra.
Before doing this I did speak to ALDImobile again to move the 500+Gb of data I had left on my plan across to my wife’s plan, this was met with no. I even requested half of that data be moved, once again no. The overseas call centre couldn’t have cared less, I asked to speak with a manager and once again, no. Too bad for me. Even my Pay As You Go Credit on my account was forfeited.

So I’ve left the ALDImobile network and much happier with a Full Telstra service. Yes, you’ll pay more but I’d rather have a phone I can use rather than not.
Currently in Mackay, all good since I changed over in Rockhampton.

Beware, ALDImobile have no empathy or loyalty to long standing customers.
Their phone service is Not Fit For Purpose once you start to hit the roads of Australia, absolutely disgraceful.
If you happy to sit in the major metro areas like Melbourne, Sydney etc, It should be fine, then again maybe not. It’s all come down to cutting costs. No good in rural/country areas that’s for sure..

The new sim card / plans activation is a scam. I paid $160 for $80 Family plan. The website is misleading when wanted to activate 4 sim cards to add them to Family Plan. the note on the activation form directing to purchase PAYG credit if you need to have Family Plan. I did the same for the four cards with the lowest credit options ($15 per card) by the end of the process I had 4 sim cards with credit of $80 (($5 on the card when it was purchased + $15 additional PAYG credit during activation) x 4 sim cards). When I tried to use the $80 credit to change to Family plan I couldn't and I found that I have to pay extra $80 for the family plan.
When I called the "Customer Service" I got surprised about how this is called a customer service, the attendant was very demanding stating that how it works and people is normally understand how they activate their new sims. He didn't deny the misleading directions in the website but he stated that he can't do anything for me.

The worst customer service I have ever experienced. I have called the ‘help’ line multiple times. To get through to someone you have to wait a minimum of 30 mins. On one occasion I asked to speak to a supervisor. There was none available. I asked if they could call me back to discuss my issue. The answer was no - I had to ring back myself in an hour to see if someone was available. A telecommunications company that flatly refuses to call their customers back. Unbelievable.

Worst experience ever... Purchased a $25 Mobile Starter Kit. Activated it. email received with number. tried to SMS the code as per instructions would not work. Called the Service line.... Worst Customer Experience very. Operator full of attitude after 1hr on hold waiting to speak to someone. Told me all fixed and that I would receive a text. Next day NO Text another 40 minutes before call was taken and told them that the number was not connected. Took 15 minutes trying to explain this to them. Asked for service to be cancelled 5 times before they would do this. Aldi mobile you have my $25.00 & that's all you will ever be getting from me.. Would not recommend this service to anyone. Only gave 1 star as no option for zero stars.

Have been a loyal Aldi mobile customer for several years without too much trouble. About 4 weeks ago for no apparent reason I was unable to send SMs or mms. Can receive but not send. Have contacted customer support several times and carried out their advice to no avail. Now their customer support line tells you continually to phone back later as they're undergoing problems. Not good enough Aldi mobile. I wouldn't recommend it to anyone. Several other I know are having similar problems. Will ask for a refund and go elsewhere.

I am totally dissapointed.
Behind every corner, they try to waste your money or they want to force you to spend more money for things you actually dont want to.

I would recomend everyone to choose another provider... Sry