Alensa.co.uk Reviews 3,887

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 298 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, competitive prices, and fast delivery as key reasons for their satisfaction. Many appreciate the straightforward ordering process and the convenience of options like InPost locker delivery. People also praise the quality of the contact lenses and the value offered, often finding them more affordable than other brands or their local opticians. However, some customers were dissatisfied with issues related to delivery and product quality. A few people reported not receiving their packages or experiencing significant delays, sometimes due to problems with the shipping carrier. There were also instances where customers received defective products, such as unstable glasses frames or contact lenses that were uncomfortable or did not match their prescription.

What people talk about most

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and prompt delivery,... See more

Product

Consumers have ambiguous experiences with products. Many praise the good quality and value of contact lenses,... See more

Price

Customers had positive experiences with price, often highlighting competitive and great prices for contact... See more

Order

Clients share ambiguous opinions on order. Many customers praise the straightforward ordering process,... See more

Service

Users describe positive interactions with service. Many customers consistently praise the impeccable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently ordered contact lenses from Alensa and was very impressed with the whole service. The ordering process was straightforward, the price was competitive, and the lenses were delivered really... See more

Rated 5 out of 5 stars

Great Prices and quality contact lenses. I have been using Alensa as contact lenses supplier a while now. Very happy with their service. I use daily Dailies TOTAL1 Multifocal. A bit more expensive th... See more

Company replied

Rated 5 out of 5 stars

I found BioMedics 1 day contact lenses here for a great price. For some reason, it became harder to find these particular contacts elsewhere in different packs (30, 60, 90), but Alensa seems to always... See more

Company replied

Rated 5 out of 5 stars

Alensa store my prescription details which then makes it simple to choose which contact lenses i require without any faff. Ordering is therefore simple! Lenses always arrive within a couple of days fr... See more

Company replied


Company details

  1. #15 of 21 best companies in Contact lenses supplier
  2. #38 of 44 best companies in Glasses store
  3. #45 of 50 best companies in Sunglasses shop

About Alensa.co.uk

Written by the company

Free Delivery over £65
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.

Free Gifts over £90
Choose an exciting gift with your purchase over £90. Gifts are changing often, so stay tuned.

Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.

Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.

No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.

High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.

TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.

Alensa.co.uk
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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Rated 4 out of 5 stars

Have been using alensa for 6+ years but…

Have been using alensa for 6+ years but recently they started despatching orders much slower. I asked them over the email why it happened twice and both times was ignored. Quite unhappy given my long customer relationships with them to be ignored that way

7 February 2026
Unprompted review

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