I was in a huge rush trying to get contact lenses ahead of a big trip, I ordered them at 2pm on Wednesday and opted for the express delivery and got them by 2pm Thursday - this was such a huge rel... See more
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Review summary
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Reviews shaping this summary
Following Fastway's shutdown and a phone call to Alensa, the team promptly sent me a new order of lenses as my original order was in transit back to them. I urgently needed the lenses and I received... See more
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Always fast and reliable. I switched having had a dreadful experience with my long-term provider and I’m so glad that bad experience drove me to find Alensa. I got a free hat when I ordered this time... See more
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I didn't receive an order from 1st December by Christmas, and whilst the issue was with the delivery company, the customer service in Alensa were excellent. They ensured a replacememt order was sent o... See more
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Company details
About Alensa.ie
Written by the company
Free Delivery over 59€
Delivery is free for all orders over 59€ and starts at just 4€ for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.
Free Gifts over €80
Choose an exciting gift with your purchase over €80. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.ie
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.
Delivery is free for all orders over 59€ and starts at just 4€ for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.
Free Gifts over €80
Choose an exciting gift with your purchase over €80. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.ie
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.
Contact info
Dublin, Ireland
- +353818665717
- info@alensa.ie
- alensa.ie
4.6
Excellent
1k reviews
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So easy to order and quick delivery
21 March 2025
Reply from Alensa.ie
Hello, thank you for the positive review. We are glad to hear that you have had a positive experience with Alensa. Your support is very appreciated and we look forward to serving you again in the future as well!
I’ve been buying here for a few years
I’ve been buying here for a few years, great price and service even tho they got a significant price hike, delivery was quicker years ago now usually takes 7 days, but I’m not complaining , great discounts time the purchases ..
13 March 2025
Reply from Alensa.ie
Hello Andrew, thank you for your feedback and continued support over the years. We appreciate your support and are happy to hear you're overall satisfied with our service. We’re always working to improve efficiency while keeping our prices competitive, and we hope to offer quicker delivery times in the future. It’s great to know our discounts make a difference for you. Looking forward to serving you again soon!
Reply from Alensa.ie
Dear Kátia,
we are sorry to hear that ,and we do apologize deeply. After you have contacted us on our support line ,we have issued you a refund for the undelivered parcel. We hope you keep shopping with us in the future.
Reply from Alensa.ie
Hello Gerard, we are sorry to hear about the issue with the lenses from this order. Our customer service team has already reached out to you with information on how to return the lenses for quality control. We sincerely apologize for any inconvenience this may have caused and appreciate the opportunity to make things right. If you have any further questions or need additional assistance, please don’t hesitate to reach out to us on info@alensa.ie
Brilliant as usual
18 March 2025
Reply from Alensa.ie
Hello Blaithin, thank you for the positive review. We are happy to hear that you are satisfied with Alensa. Your support is very appreciated and we look forward to serving you again in the future as well!
Do not buy reading glasses from Alensa if you are in UK or Ireland.
If you are in Ireland / U.K. do not order reading glasses from Alensa.ie though website clearly offers reading glass option, this doesn't work for UK/Irish customers. I ordered a pair of reading glasses, I submitted my original prescription, but received a pair of distance glases. When I complained they said this "...issue is exclusive to UK/IE , and our opticians often can not spot this ,as they process hundreds of prescriptions a day."
They say they cannot commence taking any action to remedy until after they receive the glasses back... be that a refund or a correct replacement... even though they acknowledge that this is a system fault on their part. They acknowledge this in their reply to this review... so they make the mistake, but I must prove my bona fides before they will even start the replacement process.
UPDATE: the DHL return label they sent does not work and is not accepted by An Post or the DHL syste, What a catch 22. They will not act until I return the items, but then make it too expensive to return the items by sending a faulty return label.
Very indifferent customer service. There are far better service providers available.
21 March 2025
Unprompted review
Reply from Alensa.ie
Dear Mr. Mooney,
we are aware of the issue ,and we do apologize deeply for any and all inconveniences caused by this mistake. The fault is entirely on our side ,and we are more than willing to fix the problem. We take this complaint very seriously ,and we will do everything we can to resolve it swiftly. Unfortunately ,to be able to provide a solution ,we do need you to send us the glasses back ,as we do not currently have any other way of dealing with the instance of such problem. While we do understand it may cause significant hardships on your side ,we will try to be as swift and resolute as possible while addressing and fixing the issue with your glasses. Our customer support has already provided you with a free return label and instructions for you to return your glasses ,and our colleagues have been notified ,so that they could begin working on the problem as soon as the glasses are received back.
We do apologize deeply for any and all inconveniences caused .
Great prices and quick delivery!
14 March 2025
Reply from Alensa.ie
Hello Louise, thank you for the positive review. We are glad to hear that your parcel has arrived quickly and that you found our prices to be great. Your support is very appreciated and we look forward to serving you again in the future as well!
Reply from Alensa.ie
Hello, thank you for the positive review. We are glad to hear that you had a smooth ordering and delivery experience. Your satisfaction means a lot to us, and we can't wait to serve you again. We wish you a great day!
Ordered 10 boxes for each eye of…
Ordered 10 boxes for each eye of Dailies Total 1s / arrived promptly and without problem - great service thanks!
6 March 2025
Reply from Alensa.ie
Hello Patrick, thank you for the positive review. We are glad to hear that your order arrived promptly and without any issues. Providing a smooth service is what we strive for, and we truly appreciate your support. We wish you a great day!
Great company to order with
Great company to order with, item dispatched and delivered within a few days. Great price and items.
6 March 2025
Reply from Alensa.ie
Hello, thank you for your positive review. We are glad to hear that you had a great experience with Alensa, from the pricing to the delivery. Your support means a lot to us, and we can't wait to serve you again. We wish you a great day!
Reply from Alensa.ie
Hello Caroline,
Thank you for your the positive review. It is very appreciated.
We are glad to hear that you found our prices to be good and our deivery to be quick. We look forward to serving you again in the future as well.
Alensa wishes you a great day!
Kind regards,
Alensa
Reply from Alensa.ie
Hello Helen,
Thank you for your the positive review. We are glad to hear that you have had a good experience with Alensa and found our delivery and service to be good. We look forward to serving you again in the future as well!
Kind regards,
Alensa
Reply from Alensa.ie
Hello Jonney,
Thank you for the positive review. We are happy to hear that you found the ordering process at Alensa to be easy and that your parcel has arrived on time. Your support is very appreciated. We wish you a great day!
Kind regards,
Alensa
Thank you for the delivery
3 March 2025
Reply from Alensa.ie
Hello Mark,
Thank you for your review! We are glad to hear that you were happy with the delivery and that it has arrived successfully. If there's anything we can do to make your experience even better next time, please do let us know. We look forward to serving you again!
Kind regards,
Alensa
Reply from Alensa.ie
Hello,
Thank you for the positive review. We are happy to hear that you have found our delivery speed to be good and we do hope you are happy with the recieved product as well.
Alensa wishes you a great day!
Kind regards,
Alensa
Very efficient service.
I ordered contact lenses and they arrived within 2 days. Service is very efficient.
26 February 2025
Reply from Alensa.ie
Hello Vincent,
Thank you for your positive review. It is very appreciated.
We are glad to hear that your experience with Alensa was a good one and that your parcel has arrived quickly and on time.
Thank you for the support!
Kind regards,
Alensa
Reply from Alensa.ie
Hello Louise,
Thank you for your positive review. It is very appreciated.
We are glad to hear that your experience with Alensa was a good one and that you found our service to be fast and efficient.
Thank you for the support!
Kind regards,
Alensa
First time customer
First time customer, first experience is excellent in terms of communication and speed of delivery. Keep this up and you will have a longterm loyal customer. Thank you.
20 February 2025
Reply from Alensa.ie
Hello, thank you for the positive review! We are glad that your first experience with Alensa was a great one. We’ll continue to provide excellent service, and we look forward to having you as a loyal customer. Alensa wishes you a nice day!
Reply from Alensa.ie
Hello, thank you for your review! We are glad you were happy with the delivery. If you ever need anything, please feel free to contact us. We are always here to help! 🙂
Excellent service
Excellent service, ordered on Wednesday and delivered on Friday, will definitely use Alensa again
19 February 2025
Reply from Alensa.ie
Hello, thank you for your positive review. We are glad to hear that you were happy with our service and the delivery. We truly appreciate your support and look forward to serving you again in the future!
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